Bharat Petroleum [BPCL] Complaints & Reviews

Dear sir,

I have booked a cylinder through bharatgas website vide reference number 983313 dated 16 Aprl 2010 but till now no cylinder has been delivered. Please looked into the matter and arrange to deliver the same. The 'talk to us' link where once can lodge a complaint is also not working in the website as 'your feed back could not be sent try again' will appear when tries to lodge a feed back. Concerned authorities may look into the matter and solve the problem for the benefit of the bharatgas customers please. No email address of bharatgas in also available in the website, hence this.

yours truly
mini boby

I sent two SMSes to The Local distributor namely-Kalyani Gas Service on 11th Apr 2010 and again on 23 Apr 2010 at their number [protected] but even today on 25Apr2010 the cylinder is not delivered. Please look into the matter. My connection Number is KG-9349.
The distributor is very dishonest...,while in the black market the cylinder is easily available...please look into the matter...will i have to complain each time i need a cylinder?

sir, i have a connection of bharat gas (shakari gas service gonda). sir the main preoblem is that our dealer of bharat gas sell the the mostily gas in black market.due to this resaon the consumer does not find his gas on properly time.
i booked my gas(consumer no-6481) on 1-04-10 but the delivery of gas to me till not today . whenever i had gone for receved the gas they told us that gas is not coming for delivery. but the main reason is that they sold it in black market.
what shoul we do.
this is the regular problem of gonda shakari gas service. i have already complint against this .
thanks.........

RESPECTED SIR,

IAM A REGULAR CUSTOMER FOR MORE THAN 2 DECADES FROM UR AUTHORISED DEALER SRI LUXMITULASI GAS CO., KAMBALATANK, RAJAHMUNDRY AND BEARING NO: 1850 (U CAN IMAGINE HOW LONG RELATION WITH U ON SEING CONSUMER NO.). EVERY OFFICE, EVERYMAN WILL HAVE THEIR OWN PROBLEMS. BUT CUSTOMER IS THE MOST IMPORTANT PERSON IN YOUR PREMISES.

I AM ONE OF THE OFFICERS IN GOVT. OFFICE AND ALSO PARTMTIME JOURNALIST IN SOME DAILIES.

MY COMPLAINT IS

GETTING OFFICE PHONE TO BOOK FOR CYLINDER IS A VICTORY TO ME. BECAUSE IT IS ALWAYS BUSY AROUND THE CLOCK. U MAY THINK THAT NO. OF CUSTOMERS LIKE WILL ALSO TRY BY THAT TIME.

YESTERDAY 2OTH APRIL EVENING WITH MY WIFE WENT TO OFFICE BUT I AM ARROGANTLY REPLIED BY STAFF. THEY ASKED ME TO COME TO OFFICE IN PERSON TODAY (21ST). AT 2"CLOCK WITH RECORDS BUT THEY ASKED ME THIS IS NOT THE TIME AND ASKED ME TO COME AFTER 3 " CLOCK. DURING THIS SUMMER DAYS IS IT GOOD FOR ANYBODY TO ASK PEOPLE ROUND THE OFFICE. SO MANY TIMES THEY AREVERY MUCH INSULTING ME LIKE ANYTHING.

I KNOW HERE YOUR OFFICE IS SEIZED BY SUB-COLLECTOR AND A MAN FROM SUB COLLECTOR 'S OFFICE IS COMING BOOKING FOR CYLINDERS. I KNOW THAT UR OFFICE PHONE CONNECTIONS ARE REMOVED.

BEFORE TAKING FURTHER ACTION OF COURSE MAY I HAVE UR EXTREME CO-OPERATION IN BOOKING MY NO. THROUGH THIS MAIL. MAY I HAVE UR GENTLEMENSHIP IN GETTING CHANGE IN YOUR STAFF AND PHONES ALSO.

I AM VERYMUCH GREATFUL TO U IF YOU CAN GIVE ME A CHANCE TO BOOK MY CYLINDER THRU MAILHEREAFTER. IT IS GREAT HELP FOR ME.

MAY I HAVE YOUR KIND ATTENTION IN GETTING CYLINDER WITHIN A SHORT TIME. BECAUSE 10 DAYS HAVEBEEN PASSED IN THIS STRUGGLE.

MY STRUGGLE IS NOT EXISTENCE. MY STRUGGLE IS ONLY FOR GOOD ANSWER. GOOD WORK GOOD SERVICE.

MY CONSUMER NO IS 1850. NAME YERRAPRAGADA S K V PRASAD

THANKING YOU SO MUCH.

SINCERELY YOUR'S

PRASAD YSKV.

* SELLING GAS IS GOOD BUSINESS* BUT * TELLING GAS IS NOT GOOD FOR BUSINESS*

Sir, Presnt time I am live in Sihora(distt.-Jabalpur). Due to this reason I apply transfer our gas connection from mansi gas agency, amar patan(distt.-Satna)(code no.140238) date-02nov.2009. to sihora(M.P.)
but he gave me transfer advice in the space of transfer voucher. i indicate many time, distributor, mansi gas agency, amarpatan, but he ignore my problem.
due to this TA(055) I have not recieve gas connection in Sihora(distt._Jabalpur) before six month.
Please solve this problem.

Dear Team,
I want to complain about your petrol bunk located in chennai , adyar next to
malar fortis hospital. All the staffs in the petrol bunk are committing malpraactises. They turn the attention of the customers by talking about some offer and in the meantime the pumpmen tries to fill petrol without ensuring zero with an amount present in it. Or he acts as if he had heard the wrong amount ( for eg 100 rs instead of 300). they tried to cheat me 5 times.without the knowledge of dealer this cant happen.i suspect adulteration too. kindly cancel his license or take appropriate action.

Gas dealer has charged Rs. 150/- for replacing gas regular

I have a Bharat Gas connection No. 26439 with Vighneshwar gas agency at Koparkhairne, I booked an order for a refilled gas cylinder on 15th April,2010 Agency office told me to have delivery on Monday 19th April,2010, BUT the delivery vehicle has approached for delivery on saturday 17th April,2010. I was not their at home because I have to take my baby to a doctor and the home was locked.

On return my neighbour told about the LPG delivery van's visit. Immdediately I contacted the agency about the preponement of vehicle; the officer at desk agreed their mistake and promised to deliver it on Sunday,18th April,2010. This promise is not follwed, so I contacted them asking for a refilled cylinder.

Then I was being told that A cylinder was delivered to me on the same day i.e.17th Saturday, to somebody else. How come my cylinder be given to somebody else?

Why my legitimate demand is not served ?

empty cylinder is still with me at my residence.

I request to look into this matter and take necessary steps.

i have booked my reffiling lpg cellender on 15 days back and my number was 929326 that was given by bharat gas booking centre but my distributor santoshi gas service is not suppling lpg when ever i call them they say we will do with in one or two days but they never fulfill their promise .kinldy solve my problem as early as possible.
thanks and regards
veer singh mathur
[protected]

Dear sir

My bharat gas consumer no is 17249 my distributor name is Kaushik gas agency .My previous order is 21 feb refrence no is 689747 I am waiting for delivery to my lpg when I see the order status order is deliverd to 25 feb this is chiting the customer .My current order is booking date is 11 Apr Refrence no is 941948 . Today 19th Apr . Still i am waiting the delivery .this is painfull condition to me kindly assure the my order is deliverd on time

The Bharat Gas dealer had forced us to purchase lpg gas rubber hose manufactured by Super Seal India Pvt ltd and told us that there is a guarantee for 5 years . they told us to keep the plastic bag in which the rubber hose was given.now the pipe is broken but dealer is refusing to change it and says that you have used it for more than 3 years means now you will have to pay again evenif th guarentee is not over.
What rubbish answers are given to customers . They are not bothered about customers life and simply are denying to change rubber hose without payment.
.

my booking made on central booking phone number on 6th April is not reflected as booking as told by my distributor, friends gas, new delhi

Respected sir,

I am one of the customer o[censored]sing your Petroleum gas. My consumer No:25969 named P.JAGADA.I am highly suffered from one of your authorised dealer VENKATESWARA gas agency placed at vellore in tamilnadu. I am suffered from High BP & Sugar (Age:68).Hence i cant able to go out for booking.No one can able to help me.So i make a call to your agency for gas booking.No one should not pick my call.whether they pick my call means they use vulcour words those words are very much hurting me and i feel why should we live in the world.One of the working staff in that gas Agency(Acting Manager)said that better you die.we cant able to meke services to you in-time. I dont know what to do? pls take necessary action & kindly do the needful.

Today I filled petrol in my car from Bharat Petroleum pump gokula bangalore. I told attender to put for Rs 500/- He put the fuel tap in tank and walked away to attend other customer on other side, from there he distracted my attention by asking change for Rs 500/- I told him I dont have.
He came back and told by mistake it was set for 200/- and it got filled(Which really did not happen).
He hung back fule tap on vendor machine, after which he started filling for Rs 300/- from next vendor machine.

I have a serious doubt he keeps Rs 200/- set on first vendor machine and any customer ask for above 200/- he does the same drama by changing your attention and tells it got filled.
And he starts filling rest from other vending machine.
Please take action againest this type of cheat.

Dear Sir,

I stay in kharghar Navi Mumbai from last 15 day I am trying to take a new connection of gas cylinder of bharat gas. I had submit all the documents last month but till now the dealer in kharghar is not giving any responce ,infact he is saying after visiting him 5 times that dont come to me go to H.P GAS they will give you connection soon.and the lady name kishore,her telephone no is 27425133. did not behave properly and through my file in dustbin and said get lost do what ever you want to do ....??? we have no cylinder to give you.

it is a request please dont harres people like this I had got transfered from delhi to mumbai , and my wife is pregnent and she cant move freequently we are eating food from market we have no gas at the moment .

please help us , hope to have a possitive responce from ur side.

No response from BPCL to my following complaint ref no C[protected] , hence this request to you
Shri Prakash,
Dy.Secretary
Sub: Curbing dishonest and unfair activities of LPG dealer

We have a second home at Sawantwadi, Dist Sidhudurg in Maharastra. We approached few days back M/s Patankar Gas Service, a Bharat gas dealer at Sawantwadi for a new gas connection. with a residence proof of electricity bill and documents relating to title of our house.

However the Patankar Gas service insisted that we should either produce Ration card or alternatively purchase goods like cooker,Water filter,Gas stove etc worth Rs. 3250/- from them in addition to the installation expenses of around 2200/- to get a new connection.

We also enlightened M/s Patankar Gas Service that BPCL’s guidelines for new connection as displayed on their website allows any of the documents listed below as proof of residence Ration card, Electricity bill, Telephone bill,Passport,Employers certificate flat allotment letter,Voters I card,rent receipt. However Patankar’s did not accept our claim.

On being confronted whether they are running a gas agency or a shop to sell water filter cooker etc (these items are prominently displayed by Patankar Gas service) Mrs. Patankar indicated that they have consent and support of BPCL for the aforesaid arrangement.

Some of our neighbors who also have second home at Sawantwadi and were unable to produce ration card have been granted new connection by M/s Patankar Gas Service by compelling them to purchase the aforesaid goods from their shop. It is also understood that the delivery boys of Partaker’s keep a stock of Sunflower oil pouches in the truck carrying refills and make unauthorized supply refills to those who pay additional cost or buy oil pouches from them.

It is very clear that Patankar gas service has been purposely insisting on ration card as proof of residence as they know very well that those having a second home cannot produce ration card and therefore can exploit them by giving them corrupt alternative and compelling to purchase goods from them. When we confronted Patankar Gas service as to how can the condition of ration card, if must can be diluted or set right on payment of money by a consumer to buy goods as aforesaid from them. As expected Partaker’s had no answer.

We can never believe that the largest public sector and reputed organization like BPCL would ever support the aforesaid unfair dishonest and underhand activity of a dealer of extracting money from helpless consumers who seek a new gas connection. We therefore decided to take up this issue with you to seek further clarification and advice in the matter to enable us to take appropriate further action to get new gas connection.

Expecting a quick response.

Yours truly;

P. K.SAMANT
Advocate
[protected]
[protected]@gmail.com

sir i want to write you that i transfored from yamunanagar dist to aligarh, i have an gas connection of company bharat gas distributor amrik gas jagadhri,i want to transfor that connection from jagadhri to aligarh so i diposited my gas cylinders at jagadhri take my trancefor recipt on dated 25/03/10. i deposit it at aligarh and want to take connection on dated 1/04/10 but till now i am not able to get the gas cylinder distributor told me that after get conformetion from the jagadhri he will able to issue me cylinder here i want to know that diring this trnsfor period what can a costomer prepaierd his food. here i also want to request you that pl issue me the cylinder as soon as posible

I am a Bharatgas consumer.
My Consumer No is 30522 of BPCL

I have received a GAS Cylinder delivery from the nearest gas distributor (i.e TOLYYFLAME) on 10/04/2010.

While receiving the cylinder I normally check the the expiry date of the cylinder which on today;s delivery was of D08 & was already expired.

I had called the distributor( TOLLYFLAME @ [protected] & complained the mater but they said that they can not do any thing as the same is being provided by Bharat Petroleum Corporation Ltd. & they can not anything about it.

When I repetedly & said about the expiry product suply. They said that you can raise complain, but no one there to listen to you.

I am realy scared on the condition of the cylinder & need help to replace the same ASAP. I think BPCL is playing with security of it consumer & need to get punished.

Dear Sirs,

This is wih reference to my domestic LPG Consumer No- 8496 of Bharat Gas Agent M/s Prakash Bharat Gas, Naveen Park, Sahibabad, Ghaziabad.

I am using this connection since last two years and had no problem except only one cylinder upto April'2009. When I felt problem then I applied for another Cylinder which I got in May'09 so that I could have atleast one of it full everytime.

Due to some problem in December'2009 my wife could not book cylinder in time as one out of two was empty and she went to Raipur. I also was not aware of it. As a result when she came back in January'2010, the second cylinder had also been almost 80% used. On 13.1.2010 she booked cylinder and requested the person to please refill both the cylinder, but the person denied by saying that only one cylinder can be booked within 21days gap and disconnected the phone. On 18.1.2010 we got one cylinder, when both were empty, So again my wife tried to book another one but they didn't as a result on 17.2.2010 we had again both the cylinders empty, I had no option except to get one refilled LPG in BLACK and so I did. Again on 26.2.2010 my wife booked our cylinder and requested for refilling of both on the ground of all this but the person again said "one LPG in 21Days" however it was delivered on 5.3.2010 after one more remider call to them( AFTER A GAP OF MORE THAN 40DAYS). Hence again on 29.3.2010 our both the cylinder were empty, again we booked on 30.3.2010 which we got on 31.3.2010 after many reminder to the supervisor Mr. Sanjay Choube. Today, on 9.4.2010 I tried to book another LPG for refilling but some Mr. RAVIi GUPTA-([protected]) again said same thing WHEN I INSISTED HE SAID " HOW DO YOU FINISH YOUR GAS SO QUICKLY? DO YOU FILLS BALLOON". Now I want to know IS THIS THE WAY TO TALK TO CUSTOMERS IN BHARAT GAS COMPANY
DO THE SAID MR RAVI GUPTA KNOWS THAT IN THE STREET, I AM LIVING IN, THERE IS A SHOP WHERE ALL INDENE, HP, BHARAT GAS DOMESTIC LPG'S ARE SOLD IN BLACK IN RS 600-800, DOES HE KNOW WHO IS SUPPLYING BHARAT GAS LPG IN THAT SHOP WHEN IN SAHIBABAD AREA M/S PRAKASH BHARAT GAS IN THE ONLY AUTHORISED AGENT?

I don't know what should I do and what is benefit of having two LPG, I hereby request to BHARAT GAS SENIOR OFFICIALS TO PLEASE LOOK INTO THE MATTER EARLIEST AND AVOID SUCH PROBLEMS TO CONSUMERS OTHERWISE I WILL BE COMPELLED TO FILE CASE IN CONSUMER COURT.

UMA SHANKAR
528, STREET NO 2,
MAIN SHYAM PARK
SAHIBABAD, GZB (UP)
[protected]

sir,

kindly provide me e-mail addresses and fax nos.AND OFFICIAL MOBILES NOS. OF THESE :
1. chairmans of all co. I.OC, B.P.CL and H.P.CL
2. directors of marketing (L.P.G)
3. T. Manager of all co.L.P.G DELHI BRANCH
4. ALL SALES OFICERS OF MARKETING L.P.G DELHI BRANCH.
5. E-MAIL ADDRESS OF P.G.CELL(ministry of pertolium&natural gas)
6 secteriy of P.G.CELL
7. DIRECTOR OF MARKETING MOP&NG


8. E-MAIL ADDDRESSES AND FAX NOS, OF ALL CO. P.I.O.S And
C.P.I.O.S AND DIRECTOR OF(HR).

kindly provide the same as soon as possible. these facility are must to solve the consumers problems and send the direct suggussion to the concern officers.

thanks