Bharat Petroleum [BPCL] Complaints & Reviews

i have booked my reffiling lpg cellender on 15 days back and my number was 929326 that was given by bharat gas booking centre but my distributor santoshi gas service is not suppling lpg when ever i call them they say we will do with in one or two days but they never fulfill their promise .kinldy solve my problem as early as possible.
thanks and regards
veer singh mathur
[protected]

Dear sir

My bharat gas consumer no is 17249 my distributor name is Kaushik gas agency .My previous order is 21 feb refrence no is 689747 I am waiting for delivery to my lpg when I see the order status order is deliverd to 25 feb this is chiting the customer .My current order is booking date is 11 Apr Refrence no is 941948 . Today 19th Apr . Still i am waiting the delivery .this is painfull condition to me kindly assure the my order is deliverd on time

The Bharat Gas dealer had forced us to purchase lpg gas rubber hose manufactured by Super Seal India Pvt ltd and told us that there is a guarantee for 5 years . they told us to keep the plastic bag in which the rubber hose was given.now the pipe is broken but dealer is refusing to change it and says that you have used it for more than 3 years means now you will have to pay again evenif th guarentee is not over.
What rubbish answers are given to customers . They are not bothered about customers life and simply are denying to change rubber hose without payment.
.

my booking made on central booking phone number on 6th April is not reflected as booking as told by my distributor, friends gas, new delhi

Respected sir,

I am one of the customer o[censored]sing your Petroleum gas. My consumer No:25969 named P.JAGADA.I am highly suffered from one of your authorised dealer VENKATESWARA gas agency placed at vellore in tamilnadu. I am suffered from High BP & Sugar (Age:68).Hence i cant able to go out for booking.No one can able to help me.So i make a call to your agency for gas booking.No one should not pick my call.whether they pick my call means they use vulcour words those words are very much hurting me and i feel why should we live in the world.One of the working staff in that gas Agency(Acting Manager)said that better you die.we cant able to meke services to you in-time. I dont know what to do? pls take necessary action & kindly do the needful.

Today I filled petrol in my car from Bharat Petroleum pump gokula bangalore. I told attender to put for Rs 500/- He put the fuel tap in tank and walked away to attend other customer on other side, from there he distracted my attention by asking change for Rs 500/- I told him I dont have.
He came back and told by mistake it was set for 200/- and it got filled(Which really did not happen).
He hung back fule tap on vendor machine, after which he started filling for Rs 300/- from next vendor machine.

I have a serious doubt he keeps Rs 200/- set on first vendor machine and any customer ask for above 200/- he does the same drama by changing your attention and tells it got filled.
And he starts filling rest from other vending machine.
Please take action againest this type of cheat.

Dear Sir,

I stay in kharghar Navi Mumbai from last 15 day I am trying to take a new connection of gas cylinder of bharat gas. I had submit all the documents last month but till now the dealer in kharghar is not giving any responce ,infact he is saying after visiting him 5 times that dont come to me go to H.P GAS they will give you connection soon.and the lady name kishore,her telephone no is 27425133. did not behave properly and through my file in dustbin and said get lost do what ever you want to do ....??? we have no cylinder to give you.

it is a request please dont harres people like this I had got transfered from delhi to mumbai , and my wife is pregnent and she cant move freequently we are eating food from market we have no gas at the moment .

please help us , hope to have a possitive responce from ur side.

No response from BPCL to my following complaint ref no C[protected] , hence this request to you
Shri Prakash,
Dy.Secretary
Sub: Curbing dishonest and unfair activities of LPG dealer

We have a second home at Sawantwadi, Dist Sidhudurg in Maharastra. We approached few days back M/s Patankar Gas Service, a Bharat gas dealer at Sawantwadi for a new gas connection. with a residence proof of electricity bill and documents relating to title of our house.

However the Patankar Gas service insisted that we should either produce Ration card or alternatively purchase goods like cooker,Water filter,Gas stove etc worth Rs. 3250/- from them in addition to the installation expenses of around 2200/- to get a new connection.

We also enlightened M/s Patankar Gas Service that BPCL’s guidelines for new connection as displayed on their website allows any of the documents listed below as proof of residence Ration card, Electricity bill, Telephone bill,Passport,Employers certificate flat allotment letter,Voters I card,rent receipt. However Patankar’s did not accept our claim.

On being confronted whether they are running a gas agency or a shop to sell water filter cooker etc (these items are prominently displayed by Patankar Gas service) Mrs. Patankar indicated that they have consent and support of BPCL for the aforesaid arrangement.

Some of our neighbors who also have second home at Sawantwadi and were unable to produce ration card have been granted new connection by M/s Patankar Gas Service by compelling them to purchase the aforesaid goods from their shop. It is also understood that the delivery boys of Partaker’s keep a stock of Sunflower oil pouches in the truck carrying refills and make unauthorized supply refills to those who pay additional cost or buy oil pouches from them.

It is very clear that Patankar gas service has been purposely insisting on ration card as proof of residence as they know very well that those having a second home cannot produce ration card and therefore can exploit them by giving them corrupt alternative and compelling to purchase goods from them. When we confronted Patankar Gas service as to how can the condition of ration card, if must can be diluted or set right on payment of money by a consumer to buy goods as aforesaid from them. As expected Partaker’s had no answer.

We can never believe that the largest public sector and reputed organization like BPCL would ever support the aforesaid unfair dishonest and underhand activity of a dealer of extracting money from helpless consumers who seek a new gas connection. We therefore decided to take up this issue with you to seek further clarification and advice in the matter to enable us to take appropriate further action to get new gas connection.

Expecting a quick response.

Yours truly;

P. K.SAMANT
Advocate
[protected]
[protected]@gmail.com

sir i want to write you that i transfored from yamunanagar dist to aligarh, i have an gas connection of company bharat gas distributor amrik gas jagadhri,i want to transfor that connection from jagadhri to aligarh so i diposited my gas cylinders at jagadhri take my trancefor recipt on dated 25/03/10. i deposit it at aligarh and want to take connection on dated 1/04/10 but till now i am not able to get the gas cylinder distributor told me that after get conformetion from the jagadhri he will able to issue me cylinder here i want to know that diring this trnsfor period what can a costomer prepaierd his food. here i also want to request you that pl issue me the cylinder as soon as posible

I am a Bharatgas consumer.
My Consumer No is 30522 of BPCL

I have received a GAS Cylinder delivery from the nearest gas distributor (i.e TOLYYFLAME) on 10/04/2010.

While receiving the cylinder I normally check the the expiry date of the cylinder which on today;s delivery was of D08 & was already expired.

I had called the distributor( TOLLYFLAME @ [protected] & complained the mater but they said that they can not do any thing as the same is being provided by Bharat Petroleum Corporation Ltd. & they can not anything about it.

When I repetedly & said about the expiry product suply. They said that you can raise complain, but no one there to listen to you.

I am realy scared on the condition of the cylinder & need help to replace the same ASAP. I think BPCL is playing with security of it consumer & need to get punished.

Dear Sirs,

This is wih reference to my domestic LPG Consumer No- 8496 of Bharat Gas Agent M/s Prakash Bharat Gas, Naveen Park, Sahibabad, Ghaziabad.

I am using this connection since last two years and had no problem except only one cylinder upto April'2009. When I felt problem then I applied for another Cylinder which I got in May'09 so that I could have atleast one of it full everytime.

Due to some problem in December'2009 my wife could not book cylinder in time as one out of two was empty and she went to Raipur. I also was not aware of it. As a result when she came back in January'2010, the second cylinder had also been almost 80% used. On 13.1.2010 she booked cylinder and requested the person to please refill both the cylinder, but the person denied by saying that only one cylinder can be booked within 21days gap and disconnected the phone. On 18.1.2010 we got one cylinder, when both were empty, So again my wife tried to book another one but they didn't as a result on 17.2.2010 we had again both the cylinders empty, I had no option except to get one refilled LPG in BLACK and so I did. Again on 26.2.2010 my wife booked our cylinder and requested for refilling of both on the ground of all this but the person again said "one LPG in 21Days" however it was delivered on 5.3.2010 after one more remider call to them( AFTER A GAP OF MORE THAN 40DAYS). Hence again on 29.3.2010 our both the cylinder were empty, again we booked on 30.3.2010 which we got on 31.3.2010 after many reminder to the supervisor Mr. Sanjay Choube. Today, on 9.4.2010 I tried to book another LPG for refilling but some Mr. RAVIi GUPTA-([protected]) again said same thing WHEN I INSISTED HE SAID " HOW DO YOU FINISH YOUR GAS SO QUICKLY? DO YOU FILLS BALLOON". Now I want to know IS THIS THE WAY TO TALK TO CUSTOMERS IN BHARAT GAS COMPANY
DO THE SAID MR RAVI GUPTA KNOWS THAT IN THE STREET, I AM LIVING IN, THERE IS A SHOP WHERE ALL INDENE, HP, BHARAT GAS DOMESTIC LPG'S ARE SOLD IN BLACK IN RS 600-800, DOES HE KNOW WHO IS SUPPLYING BHARAT GAS LPG IN THAT SHOP WHEN IN SAHIBABAD AREA M/S PRAKASH BHARAT GAS IN THE ONLY AUTHORISED AGENT?

I don't know what should I do and what is benefit of having two LPG, I hereby request to BHARAT GAS SENIOR OFFICIALS TO PLEASE LOOK INTO THE MATTER EARLIEST AND AVOID SUCH PROBLEMS TO CONSUMERS OTHERWISE I WILL BE COMPELLED TO FILE CASE IN CONSUMER COURT.

UMA SHANKAR
528, STREET NO 2,
MAIN SHYAM PARK
SAHIBABAD, GZB (UP)
[protected]

sir,

kindly provide me e-mail addresses and fax nos.AND OFFICIAL MOBILES NOS. OF THESE :
1. chairmans of all co. I.OC, B.P.CL and H.P.CL
2. directors of marketing (L.P.G)
3. T. Manager of all co.L.P.G DELHI BRANCH
4. ALL SALES OFICERS OF MARKETING L.P.G DELHI BRANCH.
5. E-MAIL ADDRESS OF P.G.CELL(ministry of pertolium&natural gas)
6 secteriy of P.G.CELL
7. DIRECTOR OF MARKETING MOP&NG


8. E-MAIL ADDDRESSES AND FAX NOS, OF ALL CO. P.I.O.S And
C.P.I.O.S AND DIRECTOR OF(HR).

kindly provide the same as soon as possible. these facility are must to solve the consumers problems and send the direct suggussion to the concern officers.

thanks

Dear sir/Madam,
We are really frustrated as we are unable to get replacement of cylinders on time. This is happening every month. Also the response from the gas agency is very poor and they simply ignore our requests several times. Most of the time , they are not customer service oriented. In spite of calling them for several times , we are still unable to get cylinder. Please find below the details.

consumer Number: 82039

Yuvaraj Gas agency
52/2, SANGU NAGAR MAIN STREET
Erode

We have booked on 13th march and waiting for almost a month after a month as per policy. They usually take our booking after 35 days of previous booking. Due to this, we are struggling as it is close to 2 months delay now and unable to manage without cylinder and fill the delay gap for next months.
So kindly help to arrange and deliver cylinder immediately

Thanks
Syed Abdul kader

My complaint is against : Bharat petroleum petrol pump opposite magar patta hadapsar pune ( Maharashtra india) .

All petrol pump workers in pune are cheaters.
I am registering the complaint for bharat petroleum because the latest incident happened with me was on bharat petroleum petrol pump.

How those petroleum [censored] workers cheats us.

1. They try to distract our attentions from the petrol pump meter. And do not set the mark to ZERO.
2. They show reluctance in setting the amount before filling petrol.
3. If we request them to set the amount or set the mark to zero then they start barking and make use of vulgar words.
Sometime they refuse to fill petrol also.

My complaint is against : Bharat petroleum petrol pump opposite magar patta hadapsar pune ( Maharashtra india) .

All [censored] workers there are mean and impolite. They always try to cheat customers.
I have seen so many incidents of customer and workers conflict on that petrol pump.

I wonder how this kind of extreme debauchery is allowed on petrol pumps.
This is a kind of looting people and the helpless people do not know to whom to complaint. Fighting with those [censored] dogs is of no use.

I had booked my Gas with my Bharat Gas agency name:K Ramanaigh Gas Agency,Valasaravakkam, Chennai ,my consumer number 39002 Name T.Parvatham
But till today I have not received my cooking gas delivery. I have contacted them many times but they keep on saying 'today it will be delivered' or 'tomorrow you will definitely get your gas' but these were false statements...last 5days they not picking the calls numbers 24865399,24864555,24866545

Hi,

I've applied gas connection on Ravi Gas Service distributor of Bharas Gas. Additional of charges for required things like cylinders, gas, tupe, regulator; they are also forcefully added extra items on the bill to increase the cost like rice packet ( cost with 70 rs), gas stove ( cost 1551 rs) and lighter (with refill). I've told them gas stove is optional and I don't need to buy it but he said it is mandatory...

I got a cylinder from Indira Gas Centre Budhlada Dist Mansa Distributer of Bharat Gas Deputy Bathinda ( Punjab ) The empty Cylinder's weight is 16 k.g. Filling gas is 14.200k.g. the total weight is30.200 but the actual weight is 28.350 so take nacessary action on the distributer
Sham Lal S/O Sh. Shadi Ram
Ward No. 10 Tote Wala Bagh
Budhlada Dist. Mansa ( Punjab )
Consumer 27948
[protected]

My gas delear promis to deliver LPG gas cylinder at home for that he charge extra. but he allways call us from a point which is approx 2.5 km away from my house( He charge Rs.2 for call also) most of the time no male person avaliavbel at home at that time my mother go to someone and beg for bringing my cylinder. If we call him (The delear) he refuse to talk by saying that I have so many customers and i dont have time to talk with you, If you want your cylinder you have to come to me.

Respected Sir/Madam
I have a single cyllender connection of bharatgas since 2007, my consumer number is 17191.My Cyllender Refill 10-15 days after booking. But now i want to convert my connection in DBC. But when i asked for it from the dealer but there is no satisfactory answer is given.I am give application to My Bharatgas distributor Shaheed Sub. Balbir Singh Gas Agency Derabassi Dist. Mohali (punjab) by hand dt. 26-11-09, By regd. 22-2-10, by regd. 4-3-10 & many times persnally meet to distributor. I am suffering from a big problem. It is requested that please provide me the DBC connection as soon as possible. I shall be thankful to you for this.
Yours faithfully
Dt: 1-4-10 Bhagwati Sharma
Gulabgarh Road Street No. 8 Preet Nagar Derabassi
Dist. Mohali (Punjab)

Sir,

I have domestic gas connection 26022 with Ashoka Gas Store Chittaranjan Park, New Delhi. They have three phones 26276777, 26278100 & 26277304. I had been trying to contact them for long but the phones respond as "not accesssible". Some time the ring goes but nobody picks up. On 27th March, I could contact No. 26276777 and booked my cylender. I have not received the cylender till now. The phone is also not...