Bharat Petroleum [BPCL] Complaints & Reviews

Hi,

This is with respect to the application for a new gas connection submitted to the distributer(KUNJACHAN BHARATGAS SERVICE - SAP code:134380). The application has been submitted in my wife's name.

Proof of residence and written application seeking a new LPG gas connection has been given to the distributer.

The distributer told me that if I take the gas connection along with the a Hot plate, he will provide me the connection today(5th Feb 2010) itself. However, since I don't need the new hotplate along with the connection, he will not be able to provide the connection today and asked me to contact him later in March to find the status of the application. Also he refused to give an acknowledgment for my application.

I feel that the distributer is delaying my right to get a new connection ASAP to fulfill the cooking needs of my family. I would like to lodge a compaint in this regard.

Also would like to know why he has not provided me an acknowledement stating that my application has been received. Unless he gives me an acknowledgement, I will not be able to complain if he uses further delay tactics.

Please let me know what can be done. A complaint has been filed from ebharatgas.com.
Feedback reference number for this is: 80882. I hope(Just Hope) Bharat gas gives me a favorable reply.

Regards,
Jibi U.

I am a regular BP gas consumer. I am staying in Patparganj, Delhi and the dealer is Kitchencare Gas Agency. Never I get cylinder in time. They take minimum 21 days period to book a refill and supply the refill after 3-4 days from the date of booking whereas all the consumers in and around my house who use Indane gas are getting within 3 days or maximum one week.

Dear Sir,

THe Bharat Gas Claims to Deilver the Gas Cylinder to Its Consumar within 24 Hours of Booking .

Here , We had booked our cylinder for delivery one month ago .
Details of Booking
Name - Usha Devi
Consumar No - 11395
.
The Delivery has not taken place, Despite daily our call.

So Take strict action against Bharat Gas Agency ( Shiv Shakti Gas Service Indira Colony Delhi )



Regards / Shailendra Singh

this bring to your notice that the day we booked the gas the day getting min 10 days late every month due this reason I hv no refill cyclinder as I booked the gas on Feb 02,2010 and the date I got on Feb 18,2010
Due this practice the day we are getting the gas the agency putting gas booked date one day before of the delivery date and next we are giving booking request they are telling us u took delivery 10 days back show we will give the booking after 30 days in that condition how we justify to the agency owner becz this is toal lapse from their staff
Customer NO 274
Agency name - Rathi gas agency
Sector -37, faridabad
phone no .[protected], 4014307, 3228970

Dear Sir

I have booked a refiling domestic LPG Gas cylinder on 09-Nov-09 with Ref no - 382855 .
I have not recieved the same till date, I am try to contact at the agency - RAHUL GAS AGENCY JUNGPURA Delhi regional office of Bharat Gas, No one is picking the phone.
I can,t expect this kind of services from a company like BHARAT GAS.
If there is some issues with the booking system atleast inform the customer about the delay.

Customer no - 15946
Agency - Manvir Gas Agency , No- 113576 - Delhi

I hope for the resolution of my complaint at the earliest.

I have booked a gas connection with HLRDC Gas agency Naraingarh Distt. Ambala (Haryana) vide Regd, No.2063 in 2009. The same has not been issued till date. My wife is suffereing from alergy and face lot of difficulties in preparation of food through keerosine or fire. I shall be grateful if gas connection is issued to me om priority.
Regards
Sham Lal S/O Shri Shamsher
Singh Village Mazra
PO Shahzadpur
Teh Naraingarh Ambala
Haryana
[protected]

There is a bharat gas go down in my locality, it creates such a problem that we cannot live peacefully here. The people working there shout like anything, the trucks and tempos blow horn at a full, its located near katraj dairy in BVP campus, Pune. They block thesmall street, from early morning till evening while loading and unloading they throw cylinders like stones which is risky and very noisy. People cant sleep, students cant study..there are lot of problems..is it legal top have a godown in dense residential area, can something can be done about this...

My name is Subhash Mishra and I am customer of Bharat gas distributor Oorja Agencies. As per navbharat times Dt[protected] the cylinders will be book in seconds, customers can book cylinder after delivery also and cylinders will be deliver in 48 hours but as per Oorja Agencies they deliver cylinder in 10 days and BPCL is unable to take any action against this agencies and as per oorja agencies navbharat times are telling lie. Please help us to sort this problems.

sir,
The above mentioned gas distributor(Ph no[protected]had given some gas connections in sector - 21, Gurgaon adjecent to Kapasehra Border in March 1999at their doosteps just to increase the costomers and to sell the gas stoves by hiding the facts that they are not authorised to supply gas in Gurgaon being other state city. Since then,till few months back, the gas was being delivered by them though illigally but regularly. Now all of sudden delivery of gas has been stopped by them forcing the consumers to get their connections tranferred to Gurgaon. I had booked the gas on 2.01.2010 but till date gas has not been delivered and they are now even not picking the phone and harassing me. I also complaint this to Bharat gas on 30.01.2010 (Reference no 8081) but gas has not delivered as yet and my second cylinder also going to out of gas. You requested to take strict action against the company for providing illigal connections and harassing the consumers


Regard,
sushil Kumar
Ph. [protected]
consmer no 10034

Sir,
My consumer no. is 1148.My Distributor's name is M/S Amit Gas Agency Bharat Gas Distributer Barauli,Gopalganj(Bihar) and Distributor's code-451746. My cylinder was booked for home delivery on
[protected].After booking cylinder twenty eight days have passed but the said agency has not supplied the cylinder to me as yet.The said agency has developed its own rule that a cylinder can be booked only
after 21 days of the prior gas delivery.The said agency takes at least 45 days in whole process. In my case it has taken 50 days so far but no result.The said agency sells cylinders illegally in the market.
You are kindly requested to take proper action against it for delay in delivery ,booking and illegal selling of cylinders and inform me immediately about it.

Dear Sir,

A Bharat Gas dealer in Kalyan Thangewadi is asking to compulsory purchase the shegdi as without that he will not take our booking for new gas connection and cylinders. As he says that the shegdi are from Bharat Gas company only and the company has asked them to make it mandatory for every new connection. The quality of the shegdi is very cheap and cost wise its double than what we receive in market of good quality.

Kindly help out the normal customers.

Regards,

Sandesh

To,
Incharge,
IOCL, INDANE GAS

My name is Sunil kumar. I am living at Harnaha Tola, Lodi katra, Patna City. I have single connection for two LPG cylinder from Nitin Enterprise, Sindhi Dalan, Khajekalan, Patna 8. My consumer no is NT-2799 in the name of Sunil Kumar.

Distributor: M/S. NITIN ENTERPRISES, SINDHI DALAN, KHAJEKALAN, PATNA - 8

Staffs of this distributor forces and do not take refill order until and unless 21 days are completed after the date of delivery, though delivery always delays about 15 to 20 days.
At this rate (1 cylinder per 40 days), I am unable to survive with my 6 members family.

please take some considerable action for our starving stomach.

with regards

Sunil Kumar

To,
Incharge,
IOCL, INDANE GAS

My name is Sunil kumar. I am living at Harnaha Tola, Lodi katra, Patna City. I have single connection for two LPG cylinder from Nitin Enterprise, Sindhi Dalan, Khajekalan, Patna 8. My consumer no is NT-2799 in the name of Sunil Kumar.

order no: 6122
order date: 16.1.2009

today is 30.1.2010 and I did not received refilled cylinder yet. I regularly communicate to staffs and staff's answer is always "You will get in 2 days" today is 15th day.
they are rising question mark on my family lives.

please take some considerable action our starving stomach.

with regards

Sunil Kumar

Respected sir, I am the customer of bhar at gas at khera gas service pulbungash. And my customer number is 22085. They have not gave the delivery at perfect time. And at the time of booking they not gate the booking number and asking for extra money for delivery within one week from the date of booking. Then we asked for cylinder then told me that i have no cylinder.Even they delivered cylinder in ten days or 15days. During these days i have already bokeed my cylinder on 22/01/2010. But till today i have not found my cylinder. And them tell him about it then they start to shout on me. So please take a quick action at this matter. And please inform me at my number: [protected]. THANKING YOU.

I am a customer to Bharat gas since 20 months and I applied for the second cylinder three months ago. I was told by the manger of the Hafeezpet Bharat gas branch, Hyderabd; that the second cylinder would cost around 2800 which includes the documentation and the fuel fillage charges. This is around 200 percent more from the actual costs.

Kindly look into this issue and do the needful.

Regards,
Venkat....

This is against B.K.Enterprises, Bharat Gas Distributions, 464B, Narayan Peth, Pune 411030 (phone[protected].
My consumer number is : PK36236.
We are waiting from 10 days to get refilled cylinder. we are calling those people 4 times a day but they are not bother to answer also. If you ask reason they just cut the line shamelessly. From their response, it seems they are blacking the cylinders.
I request you to please look in to the matter and take the necessary and firm action against this agency.
or else please direct me to the appropriate contact.

Note : I wish these staff should go under legal actions as this is really frustrating government service.

I have one Gas Connection No.7626 with M/s. Vigneshwara Enterprises (BHARAT GAS), Viswanatham, Sivakasi. I will book my cylinder on 13.1.10 through phone and recall them on 19.1.10 for cylinder not received, they say today is the Due Date for your booking date (They say we can book cylinder only after 28 days complition for our every last delivery date) and they will give my waiting list No. is 10154 dt.19.1.10. But till date (28.1.10) I can not receive my cylinder.

Kindly look into the matter and do the needfull.

Thanking you,
Yours faithfully,

(G. KALIMUTHU)

Hi,

I got a new connection from Agency in Aundh Pune . I was asked to buy a new stove top along with the cylinder. Since i already had a stove top at home I didnt wantto buy the the stove top. But they refused to give me connection unless i buy a new top from them.
I recently got second cylinder from them. I was asked to buy 2 of the items either Gemini 5L oil / Double Diamond Tea powder/ Bajaj Steam iron/ Apron. When I said that even the company website says that it is not manatory to buy it then why should i. The lady smiled & said it is the company that tells me sell this to you.

Please let me know what i can do about this.

Regards
K

Sir,

I am LPG consumer of BPCL- Bharat Gas vide Consumer No. 29354 through their distributor "ENGINEERS ENTERPRISES" bearing Code No. 113565 of Delhi Area.

This for your infomation till now for re-filling i had to call to my distributor over telephone. But today when I called them they told the provision for booking over telephne has been stoped by BPCL and I have to book through SMS or calling 1712 via central booking system.

Further I inform you that when I tried to reg. my mobile by SMS REG <Dist. Code> <Consumer No.> a message received that kindly send LPG for booking but when I send this message then a message came that your mobile is not registered. I have tried 4/5 time but every time same thing has happend.

sencondly the IVRS system is not working properly, many time its get busy if I get connect then the IVRS system is not response systmetically.

Hence you are requested to do the needfull ASAP.

With Regards,
S. Shome

Sir,
I made an online complaint on[protected] at www.consumercomplaints.in regarding delay in delivery of gas,booking after 21 days of the prior gas delivery and selling of cylinders illegally in market by Amit Gas Agency Bharat Gas Distributor Barauli,Gopalganj(Bihar) -Distributor Code-451746
kindly inform me immediately about the action taken on the said complaint