Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

Customer Ref no:11269

Pls note i have booked for the cylinder on 19/12/09, but till now i haven't received the gas, if we call to them they are repeatedly saying the same answer that (it will be delivered within 2 hours), lot of 2 hours gone, but we haven't got the requirement,

It shows the lethargic behavior of customer service of your agency(Varun Gas Agency, 275 School Raod, Khanpur, New Delhi - 110062 Ph 29965383 and 29965237, this is happening every month continuously,

For ur kind information i have received the cylinder before 33 days only how can we manage, very poor,

Pls ensure henceforth it should not happen again, and pls make necessary action to deliver the same immediately,

Regards,
Suman Rawat
F-3/633, Sangam Vihar,
New Delhi-110 062.

I have a connection in vinod gas agency, Balaramapuram [ Bharath gas] My consumer number 21220 and I have booked cylinder on 8.12.09 as number 5117. Even though I have tried to contact them it is in vain. So far not delivered. Please look into the matter and do the needful for delivery of cylinder .

Thanks

sir
we are elected member of our muncipal council in city dinanagar dist gurdaspur punjab we have lots of complaints against a lpg gas agency which is in our city named dinanagar gas agency alloted from hpcl company which was the most reputated & responsible company in our country. we lounge a complaint against agency so many times from mail & company give us a comp no 09020943&09021441 but there is no change in agency in irregularity of gas overcharging on new conections & forcefully sale of hot plates to consummers but nothing has been done from hpcl also which are very shameful for such a reputated company.we also complaint in hpcl vigilence department on 18/12/09 & comp no is 00000191but they did not give any type of response from there side finaly we longe one more complaint regarding are comp no 00000191 but vigilence depatment also ignore us now we think that which has been done in agency is company (hpcl) policy to cheat the consummers & due to this finaly we are demonstrating on 12/01/10 in dinanagar gas agency we are not responcible of any type of inconvenience thank you my contact no is [protected]

Sir,


I have applied for second cylinder last month. I was asked to come next day with Rs.2500. I went with my mother (since applied in the name of my mother ), they said the "cylinders are over so come tommorow". Again next saturday I called them, after getting confirmation i went with my mother they asked me to wait for some time. After waiting 1hr they asked us come by afternoon without proper response.

Again afternoon they said the cylinders are over, so come tommorow.After that each time whenever i call, am getting the same response.


Consumer Name: P.Louis Mary
Consumer No: 20540

Dear sir

I am consumer of Indian OIl LPG in Indore and my dealer for same is GasoIndane.
Time and again I am facing the problem of non receipt of LPG cylinders for my domestic use despite fact that booking was done over 12 days back .We are told that the cylinders out of stock,whereas the filled LPG cylinders are being sold thru back door in Black (at premium) - this is particularly so at time of festive seasons & end of the year ,where LPG cylinders (domestic) are sold to organizers of Christmas & new year parties.Matter had been raise dwith your Local Sales Officer R Moghe/Mehar (exact name not known) but no action has been taken over years

Request some higher officvial to look into the problem for immediate resolution

Tks & Rgds

Deepak Hingorani

I am having Bharat Gas domestic connection ,which is being served by Vishnu Jyoti from Ghaziabad.many time I complaint regarding the seal of gas cylinder which is always open .This time my gas cylinder got empty with 7 days only in routine use where earlier it use to work for 30-35 days.There has been huge irregularities are going on the delivery of gas .Kindly chech it immediately.

Dear
sir

i am consumaer of bharat gas. sir i am consumar of s.r. enterprises near g.b.m. collage.gaya (Bihar)
my cosumar number sr9403 . canction complain date 26/10/2009. tokan number wno4881.
my name is pappu kumar telbigha gaya . sir here alots of balack marketing in gas . gas cosumar
for weaiting gas.

I have booked for a refill cylinder as below but the refill has not been supplied till date
1. Ref. No.. 458197 14.2 Kg Cylinder[protected] QTY 1
2. Ref. No. 446023 14.2 Kg Cylinder[protected] QTY 1
There is no email address on the website and no one answers the phone at the Bharatgas CRC,Customer Relation Centre,
ECE House (Basement),
28A Kasturba Gandhi Marg,
New Delhi-100 001.
Phone no[protected]Toll Free)/23326770/[protected]Fax)

I had booked for a cylinder on 23.11.2009 . Its more than 20 days and have not yet received the cylinder. Till date I made more than 20 calls to the Sidhu gas agency (nearest service provider) Bathinda and reminded them. Its of no use, when ever I make a call, I get the answer "It will be delivered to you by today evening or tomorrow morning" but surprise it is not delivered

dear sir
my custumer no. GD 9302, In bharat gas in iglas,aligarh,uttar pradesh.
sir i have booked gas at the date of 12 dec 2009. but i cant get the cylender
i m a serviceman and give the time for joint in line daily. but i can't get cylender
bharat gas employees are blaking the cylenders $ not give for custumers.
so please take the action.
thank $ regards

MADAN GOPAL
CONTACT NO. [protected]

Respected sir/Madam,
It is really painful to approach just for the booking of the cylinder and non reciept of cylinder on time despite booking on toll free no. My connection is with JAYA Gas agency.I have booked for the cylinder on 12.12.09 but I have not yet received the cylinder.Last month I have booked for the cylinder on 02.11.09 and I have received the cylinder on 17.11.09. we are working couple and in this age of technologically so advanced with improved communication and fast modes for contact and provision for best customer support and care , we are not in a position to even book a genuine cylinder for domestic purposes. It is really frustrating that despite of booking I am not getting the cylinder.I have been facing this problem every month.If there is any poosibility of changing my connection to another gas agency which is doing its service correctly at the appropriate time kindly change my connection to that agency.I kindly request you to take necessary action and see to that my problem has been cleared.I have furnished my details herewith:
Gas Agency:JAYA GAS AGENCY
Distributor Code:CC641721
Customer No:2962
Customer Name:SIVA SUBRAMANIAN
Mobile No:[protected]
Address:No:12,MUTHAIYA NAGAR,
THATTANCHAVADY,
PANRUTI-607106.

Sir,
about three months ago i applied for a new gas connection to bharat gas agency at sec-24 rohini. they submitted the form but dont gave me any request no. or referance no. till now no visit done for the connection. i made no. of visits to that office but always tells me that it will take more two or three and now three months have been passed and still i am without a gas connection. i took the field servair contact no. and many time contact him every time he shows attitude and misbehaves.
Kindly have a look. till now i did not get any reply.

Also i made a on line complaint as shown below but till now no response i get.


Rakesh kumar



--- On Sun, 20/12/09, [protected]@bpcl.in <[protected]@bpcl.in> wrote:


From: [protected]@bpcl.in <[protected]@bpcl.in>
Subject: Complaint posted on BPCL Corporate site
To: [protected]@yahoo.co.in
Date: Sunday, 20 December, 2009, 10:48 AM

Dear Mr. Rakesh kumar ,

Your Complaint has been registered and being forwarded to the concerned person for action.

Please make note of your Complaint ticket number C[protected]. This shall serve as reference
number for further correspondence.

We value your feedback and shall try to address your issue at the earliest.

Thanking you for your patience.

Web Administrator
BPCL

Dear sir,
I stay at Thane - Khopat . I went to BHARAT GASCOURT NAKA THANE(W), THANE 400601, MAHARASHTRA for a new connection. They said that it will given in 5 minutes flat provided I buy the Hotplate from them. I gave them all the documents they asked for like Address proof, Pan card copy, Attested copy of Ration Card, My company details etc.

But when I refused to take their Hotplate ( as it looked substandard), they are delaying the same and say it will take 15 days to 1 month for the connection and the tone of the conversation has changed from servicing to delaying tactics which is highly unfair and unlawful.

I understand that Bharat Gas is one of the finest company to deal with and they listen to the consumer complaint quick and fast.
I am in dire need of a new connection as I am getting married.
Could you please intervene and get the gas conncetion by 28th December please??

Thanks & regards

Ajay Bhaya
Flat no# 3/5, Vinayak Bhavan, Khopat, Thane -West. Mobile 0-[protected]

I had Booked for the refilling of LPG cylinder on dt. 09.12.09 but yet today on 25.12.2009 there is not any response and nobody ready talk to us from the distributor of M/s. Ashwani Enterprises, Distributor of Bharat Gas, Delhi.
Pitamber
Bharat Gasconsumer no. - 4190
B-257, Gali no. 7
Ashok Nagar, Delhi - 110093

Dear Sir / Madam,

I had booked for an additonal connection with the Bharat Petroleum Corporation Gas Distributors ( Rohan Gas Distributors, Malleswaram,5th Cross, Bangalore - 560 003.) eight years back till date the same has not been given to me. My booking No, 4974 for the additional cylinder. On approach the distributor is insisting me to buy the product displayed in the showcase which are four times costiler than the marked price. If I purchase the same will be given immediately. Now I am not in prosition to purchase the same. I request you to take up the issue with the concern and see to it that the additional cylinder is given to me. ( My consumer No.RD.12351)

Awaiting your immediate action in the regard.


Thanking you,

Yours faithfully,



M.S,Kumar
No.56, 5th Main Road,
Vyalikaval,
Bangalore - 560 003.
Cell No. [protected]

Hi, Recently i was trying to apply for an additional Bharat Gas cylinder which costs only Rs .1700 but the Gas distributor and the Bharat Gas Customer care no. says that goods worth Rs. 1300 have to be also purchased from Bharat Gas as there are directions from the government to cover up losses incurred in supplying an additional cylinder to the existing user. I just wanted to know is it a fact. Is it right to offer products to the consumer which the consumer does not wants. If it is not true and fait than what action can i initate agaist such practise. Kindly suggest.

This refers the poor response customers are getting from Shri Maruti Bharat Gas Service, Lane No 6, Vidya Nagar, Pune-32 Dealer Code 25171. I request to the responsible Bharat Gas authorities to call on[protected] &[protected] which are mentioned on our gas cards. They never pick up the call made on first no & the second no is not in service. They are also not ready to give any alternate no. Each customer has to visit the agency & personally book the refil cylinder. The agency doesn't have any fear of either Bharat Gas Authorities or The District Supply Authorities. We expect strict action from either or both the authorities, or shift our connection to other agency in the area.

DEAR SIR,
THE BHARAT GAS CLAIMS TO DELIVER THE GAS-CYLINDER TO ITS CONSUMER WITHIN 24 HOURS OF BOOKING.
HERE,WE HAD BOOKED OUR CYLINDER FOR HOME-DELIVERY
ON 15/12/2008 AT Shubham Gas Service.
THE DELIVERY HAS NOT TAKEN PLACE TILL TODAY i.e. 23/12/2008

This is regular problem with the gas agency. The contact no provided is always busy or by luckily if it rings nobody bother to pick it up. Half of the population of the area has subscribed piped gas. Inspite of this there is always delay in the delivery. We need to remind the service twice.
Regards

I am a Bahart Gas customer affiliated to Ulhasnagar agency 'Harjas Gas Agency'. They employ all sorts of delaying tactics in delivering the refills. We have just one cylinder and still they deliver the refill in 2 days and sometimes beyond. When we ask of them to provide us with one additional cylinder, they even refuse that.

I don't know what to do. I tried lodging complaint via Bharat Gas official side, but it refuses to submit the same without providing any error message. Hope this forum conveys my message to this insensitive company.

I am availing the services of Sathyas Bharat Gas Agency, a distributor for Bharat Gas Agency in Tiruchirapalli. The delivery boys are not satisfied with the tips that consumers give in excess of the billed amount. They have become greedy and pressurise us that we should pay Rs.40/ per delivery in excess of the cylinder amount. When questioned as to why we have to pay such a huge amount, the delivery boys of this gas agency say that Sathyas Agency doesn't pay them any remuneration and thus we have to pay the amount. I am also shocked to hear that they have threatened to take back the cylinders if I wouldn't pay the amount. When the agency was contacted, much to my chagrin, they also repeat that they are not paying any amount to the delivery personnel and it is for us to settle the amount.

Why is it that such agencies are entertained when they are not in a position to pay their own delivery personnel? Is it not tantamount to blackmailing a consumer, when we have the right to ask about unauthorized collection of excess amount? Why shouldn't the agency be blacklisted for not providing proper service and not sorting out the issue? Will Bharat Petroleum look into the matter immediately and prevent swindling by the agencies and delivery personnel?