Bharat Petroleum [BPCL] Complaints & Reviews

RE: Worst delivery of Gas Cylinder after booking & NO response on telephone BY M/S JAI HIND GAS SUPPLY,SERAMPORE, HOOGHLY (W.B) .TEL..NO.[protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄
Sir,
Please note that I am a consumer of your Gas Company having Consumer No.J-2908. I
am not getting the gas cylinders regularly & frrom last three days i contrinue tried to book my cylinder over telephone but they are not responding.
At the time of booking it was informed that I will receive the cylinder after 10 days and even after 7 days of the bill despatched from the office I never received the cylinder. On calling they are not giving proper response. It should be taken very seriously. It is very difficult to manage once the cylinder gets over hence we use to book it prior.
Please do some arrangement to solve the problem and kindly make some provision of timely delivery of the cylinder for the customers .

Thanks and with best regards
Rajani Kant Pandey
Sangam Appartment,89/115/3,D.N.Banerjee Road,Rishra Hooghly(W.B)-712248 Phone[protected].

I have a gas connection with Bharat Ratan Stat City Gas Service Taranagar distt. churu (raj.). The agency is booking the gas after 21 days. Last time I booked for a cylinder on 07/11/2009 but we have not received the delivery till date. Please help me and ask your agency holder to supply the gas in time.

My Consumber no. is 170

I am Baljeet singh customer of bharat gas service.my consumer no. is 381 and distributer name is NIRMAL ENTERPRISES (A-19, Chandra Vihar, Nilothi, near VIkas Puri, Delhi). Home delivery of this agency is never good. Whenever i book to the refill they never reach to my home. When i complaint in this subject they gave no response and sometime they misbehave and said "Jahan complain karni hai kar lo". Please take immediate action.

Sir,
Is Agency se saara nagar pareshan hai.kabhi sahi samay par Gas milti nahi hai Agar extra 100-150/- de sake to kabhi bhi mil sakti hai.Anya jankari ke liye 16 NOV.09 ka DAINIK BHASKAR/MANDLA BHASKAR News-Paper dekh sakte hai.krupaya hamare card ki details dekhe.
SR.No.[protected]Refill Booking Date[protected]Delivery Date
905 12/05/2009 04/07/2009
1971 ...

Iam residing MAdavaram. My local Bharat gas distributor is KANIIGA GAS AGENCY. I have enquired for new connection. He is charging me Rs.9000 for new connection & Rs. 4000/ for additional cylinder.
He is saying that this an offer to buy wetgrinder, gas stove and cylinder at above mentioned price.
Eventhough i told i have already have the wet grinder (which is not relavnat to lpg gas connection) withut that they wont sell the product.

Normally, most of the local consumers are purchasing the offer pack. the distributor getting more money out of it. THey are exploiting the consumers by selling unwanted products.

kindly look in to the matter at the earliest and make the product available to all needy people at the reasonable price.

LEGHA

Dear sir,
My Home Gas connection was from perappadan gas agency, mala, Trichur. They were proper in supply. Before 1 year, without my permission my gas connection changed to another agency in Eriyad, Kodungallur, Trichur. They are not proper in supply. I have to wait more than 2 months for getting a cylinder. They will not come in a proper day. So we have to wait for them all days in a week. Also this agency is very far from my home. So thay taking more service charge.

Kindly tell me what I have to do for revert back my Gas connection to my previous agency?

Thanks & Regards
Ajish George

Sir my gas regulator is not in position to use so i want a replacement for this but agency owner told that it is not in stock and also told it will be issued again only after payment of Rs 150/-
Is this correct?
B cos as for as my knowledge we have deposited security money for Cylinder and regulator.

kindly let me know this . if i am correct kindly let my regulator change without any payment
my detail
Card serial no 7195420
Consumer no 28200
SV No & Date s06310186 10/04/07

It has been very bad experience with Shriram Gas Agency (Bharat gas on sinhgad road pune). I would like to bring to your notice that they are very unprofessional while dealing with customers and providing any kind of service, below are some highlights :-

- First they took a long to provide a new connection of cylinder
- Then they are worst at providing refill cylinder delivery, our gas was over and it’s been almost...

18-11-‘09
Sir,
I had read a News paper report on 5th Nov.2009 that Shri Murali Devra, Hon. Minister for Petroleum had made a statement in Economic Ministers conference at Delhi, that there is no restriction for booking/ taking two gas cylinders at a time. Now gas agencies are permitting to book the 2nd cylinder only after 20-25 days after delivery of 1st cylinder. Minister made it clear that there is no such restriction imposed from the Petroleum ministry and it should not be. He also said that a circular to all gas agencies will be sent in this regard.
After 12 days, today while approaching my Gas agency ( Prasanth Gas Agency, Cherthala, Kerala ) for booking my 2nd cylinder. They told me that only after 25 days I will be able to book my cylinder and I have to wait for another 5 days for completing the period. I told them about the statement made by Hon. Minister. They told me that they didn’t receive any such circular so far.
I would like to know whether any such restriction was imposed for booking the gas earlier from the Petroleum ministry and whether it is lifted now.

Regards
Sugunan C
Autokast Limited, Cherthala, Kerala

I had got my car fuel refilled from Masih Automobile(Dealer Bharat Petroleum Corporation Ltd.) Road No. 75B, Vikas Marg Etxn., Anand Vihar, Delhi -92 vide receipt No. 691463 dtd. 14.11.09. The meter all of suddent went up from Rs. 1140 to Rs. 1540/-. When i objected to this they said u r wrong.

Respected sir,
My self is pushpit. My costumer no. is VE 998.My area distributer VICTORY GAS AGENCY BHARAT GAS RAJENDRA PARK NANGLOI is not delivering the cooking gas in time.They takes minimum 16 days for dilivery of cooking gas after booking.All of them are corrupt.I have to suffer.They supply non commercial cyllinders in black and demand 550Rs/cylinder.If we request them and ask the question for late dilivery then they reply we hav not stock of cooking gas where as in the black u can purchase instantly.They behave very rudely.I dnt know about all the costumers but t have 2 suffer every month in delivery of cooking gas.Plz look in the matter to curb this type problem.I am so confused.i hope u will take nessary steps and my problem will solve.


Thanking you

Dear Sir,

we are having customer account number 1502 in west end gas agency, mumbai kandivali (west)

As our consumption of a gas is a negligeable from approx last one year.as my father died and mother is staying majour time outoff india with my younger brother because of her ell health and age problem.

when my mother come back , and she require gas for domestic use , we book the gas on phone line.
the cerk told , that we are not book the gas from last six month we have to meet the ownear of the west end gas agency, while contecting them they say we have to give them the latter, while producing latter, he demand the copy rationing card, then he demand the passport copy.

now he say we have to prove the name in passport and rationing card is a same pearson.

CAN U PLEASE CLEARYFY SOME OF MY DOWNTS:

HOW THE GAS DISTRIBUTOR DENEY TO SUPPLY OF GAS TO CONSUMER .
IS THRARE ANY RULES THAT IF HUSBAND DIED, THEN GAS AUTHORUTY WILL NOT SUPPLY GAS TO HIS WIDOW.


REPLAY TO THIS MAIL IS HIGHLLY APPRECIABLE

REGARDS
SANDIP UDESHI

DEAR SIR
MY CONECTION NO. IS DG-128 WE HAVE BOOKED OUR GAS ON DATED 17.10.2009 AND TILL TIME WE HAVE NOT FOUND LPG. PLEASE VERIFY THAN SOLV IT.
THANKING YOU.
B P SRIVASTAVA

I don't know whether these complaints are ever been read by someone who can actually take some actions against these. But still I would still like to share my experience with the public.
I'm having a gas connection with Bharat Gas (Mahalaxmi Enterprises) in Bangalore. From past two months the hawkers are asking more money while delivering the cylinder saying the prices has been increased.But the receipt still says it costs Rs325.22(Including VAT). But the hawkers are saying that it costs Rs340.
And even said that I can call Bharat Gas and enquire about the same.

With reference to my earlier complaint, I was advised on 2.11.09 by Mr Indrajeet Chatterjee ([protected]@bharatpetroleum.in) and [protected]@bharatpetroleum.in that there should not any problem in transfer. Thereafter, after encountering problems I wrote back on 9.11.2009 to [protected]@bharatpetroleum.in> with copy to [protected]@bharatpetroleum.in and to [protected]@bharatpetroleum.in as under but till date no response has been received. Please look into the matter and advise

"Madam / Dear Sir,

RE: Feedback Reference No:73032
COMPLAINT
With reference to your email dated , I was advised by Mr Indrajt Chatterjee of Kolkata LPG Territory in terms of his email dated that I can get my LPG connection transferred to Bharatgas from Indane, if it is convenient to me. This was contrary to what I was told at the first instance by Mr Ashok Sen (Mobile No.[protected] who looks after supply of Bharatgas LPG at Naktola (Kolkata) for our locality.
In order to avoid refusal again, I had mailed back to Mr Indrajt Chatterjee requesting him to suitably enlighten Mr Ashok Sen the correct position and in the absence of any other communication from Mr Chatterjee, I had presumed that necessary action must have been initiated so that I shall be able to transfer my LPG connection to Bharatgas.
However, I regret to inform that when I again contacted Mr Sen over telephone on 7.11.2009, he has once again refused to entertain my request mentioning that since the Indane Gas Agency in Garia (about 3 KM from my residence) is located nearer to my residence than the Bharatgas Agency Office, at Naktoal, he will not accede to my request for the transfer, despite my mentioning about the information given to me by Mr Chatterjee to the contrary. Even my plea to him that the supply depot of Bharatgas agency is situated very close to my residence and it would be more convenient for me to have LPG supplied from Bharatgas did not find any favour with Mr Ashok Sen. In the circumstances, I shall request you once again to initiate suitable action to facilitate the transfer of my LPG connection from Indane to Bharatgas.
In this connection, I attach a copy of my email dated address to Mr Indrajt Chatterjee of Kolkata LPG Territory, wherein I had mentioned that Mr Sen was agreeable to provide me a new Bharatgas LPG connection immediately at an aggregate cost of Rs.4,500/- provided I agree to purchase (what he calls) a “package” including new oven etc. There appears to be an ulterior motive behind all these and it is not a fair business practice. You will surely appreciate the fact that this is against the consumers’ interests and should not be allowed to continue at the cost of a genuine customer’s legitimate request. I trust that the matter will be looked into from your end and appropriate action initiated, as warranted. I shall look forward to your advices in the matter at your earliest convenience.
Assuring you of regular follow-up from my end at appropriate level(s) till satisfactory resolution of my complaint,
Yours faithfully,
S. K. Deb
[protected]@bharatpetroleum.in>
[protected]@bharatpetroleum.in
[protected]@bharatpetroleum.in

I have applied for a new connection within 2nd week of September(app. no. 279) this year. In spite of continuous follow up till date I am suffering due non-availability of cooking gas from DSP CO-OPERATIVE, BENACHITY. Please look into this matter and take step as soon as possible.

Note: In case of any clarification call me +91 [protected]

Dear sir,
This agency in full of curruption & misbehaveiour..if we book our gas on 20th of the month they took the action after 3 or 4 days and the gas cyliender reach to us after 6-7 days because of that we face so much problem. and if we call them in their customer care number firstly they didn't pick the call & by the chance if call is conected then the bahaviour of them are so rude and without solving our problem they disconnect the call early....when they come to home for the delivery they dont have the wing scale to show how much gas available in the gas cylinder.. I m so much tired after call them so much time so plz took some action i believe u will do some thing agains them..

sir,
iam an indane consumer with NO.26596 registered at sri balaji gas agency /krishnapuram ambattur,Chennai,
i wish to know why they insist me to book the next cylinder after 21 days from the date of previous delivery,in addition to that they take another 5 days to register the booking into the system,hence i had to wait a total of 21+ 5 =26 days to get my booking registered,and 10 to 15 days for the cylinder to reach home so a grand total of about 41 days is required to get a cylinder ,our repeated requests and complaints to the agency was of no use ,they say it is all as per the instructions from the IOC, as per HINDU dated[protected] honorable Chief minister /Tamilnadu had commented on this 21 days rule,but the agency does not seem to accept this,i wish this problem to be rectified .

I have booked a LPG gas cylinder on 03/11/2009 vide my Consumer No-6688 to DELHI GAS ,Uttam Nagar personally visit at agency.I mentioned T.No. Of the agency 64651996,64651997 and 18565275.
He does not attend the telephones.
He does not deliver the supply on time..
His behavoiur is very rude.

dear sir
My name is Mohammad Waseem and i am a correspondent from These Days english daily news paper,

Mera counsumer no. 24067 hai, mera gas agencie wala har baar bahut paresaan karta hai,wo 01 month sai pehle gas ki booking hi nahi karta hai, aur har baar booking karne kai kam sai kam 10 din baad delivery karta hai, aur wo jis din delivey deta hai us date sai 30 din kai baad new booking karta hai, jab ki aap ki taraf sai 21 din kai baad delivery kaa rules hai, is baar bhi maine[protected] ko booking karaya tha, but aaj date 11 nov tak bhi usnai delivery nahi deya tha, aur wo black mai cylinder haatho haath deta hai, us agencie kaa adrees hai- Rahul Agencies bharat petroleum distributor
31/ 5 jangpura ext, new delhi 110014 tel no. 24311107, 24312373, 24312374

mere aap sai request hai ki is distributor kai khilaaf karyawahi kare.

thanking you

Mohamad Waseem