Bharat Petroleum [BPCL] Complaints & Reviews

I have booked a LPG gas cylinder on 03/11/2009 vide my Consumer No-6688 to DELHI GAS ,Uttam Nagar personally visit at agency.I mentioned T.No. Of the agency 64651996,64651997 and 18565275.
He does not attend the telephones.
He does not deliver the supply on time..
His behavoiur is very rude.

dear sir
My name is Mohammad Waseem and i am a correspondent from These Days english daily news paper,

Mera counsumer no. 24067 hai, mera gas agencie wala har baar bahut paresaan karta hai,wo 01 month sai pehle gas ki booking hi nahi karta hai, aur har baar booking karne kai kam sai kam 10 din baad delivery karta hai, aur wo jis din delivey deta hai us date sai 30 din kai baad new booking karta hai, jab ki aap ki taraf sai 21 din kai baad delivery kaa rules hai, is baar bhi maine[protected] ko booking karaya tha, but aaj date 11 nov tak bhi usnai delivery nahi deya tha, aur wo black mai cylinder haatho haath deta hai, us agencie kaa adrees hai- Rahul Agencies bharat petroleum distributor
31/ 5 jangpura ext, new delhi 110014 tel no. 24311107, 24312373, 24312374

mere aap sai request hai ki is distributor kai khilaaf karyawahi kare.

thanking you

Mohamad Waseem

HELLO SIR, MY NAME IS JATINDER KUMAR

RESPECTED SIR, MEIN AAPKO J BATANA CHAHTA HU K HAMAREY VILLAGE K PASS JO GAS
AGENCY PADTI HAI, WOH GAS AGENCY WALEY SABHI GAWON WALLON KO JO EK SYLENDER K 325 RS KA MILTA HAI WOH OUNEHY 375 RS KA SYLENDER DETEIH HAI WOH AISEY K WOH SAATH MEIN HUM SABHI KO 55 KI TEA KA PACKET DETEIN HAI AGAR HUM WOH PACKET LEINEY K LIYE HUM MANA KARTEIN HAI TON WOH CYLENDER NAHI DEITEIN, JAB K J SAKEEM BHARAT GAS WALLON KI TARF SAY NAHI HAI PLZ SABHI GAWON WALEY BAHUT PARESHAN HAI JAB K KHUHS GAWON WALEY BAHUT GARIB HEIN PLZ SIR OUNKEY KHILAF KHUSH ACTION LEIN.... PLZ SIR.

sir ,
i was booking my cylinder as on 23 oct 2009, first time and i got to time of delivery on 4th nov. 2009 but still the time i was not recieved my cylinder.
second time today i met to office where i take to reply that your booking was cancell and i am book to again today and get to delivery time on 17th nov. 2009.
please solve this matter as soon as.
regards
balveer singh
consumer no. 6109

dear sir,
Hum vashi , sector 26 se aapko yeh compliant de rahe ki hamare yahan bharat gas ki ek hi agency hen. Only in sector 29. Yeh agency hume time pe gas deliver nahi karti . pochhane par kahete hen ki humare pas sabko deneke liye stock nahi raheta. Magar hume malum he n ki yeh agency black e cycliender bech rahi hain. Ek to delivery ke 20 din tak booking nahi hoti aaur booking ke time par 7-8 din bolkar bhi delivery nahi hoti. Delivery to booking ke 20-25 din ke baad karte hen ,woh bhi 10-15 baar phone kane ke baad. Is liye hum chahte he ki hume proper services di jaye yaar phir yahan pe nayi agency chalu ki jaye. Maine khud 15 din pahle booking karvayi thi magar muje abhi tak gas nahi mila. Yahi nahi meri society me kitni ladies ne 22 din pahle booking karvayi thi magar unhe bhi gas nahi mila.hum joint family me rahte he to hame ek cyclinder jyada se jyada 25 din hi chalta hen.aur yeh agency to 40-45 din ke bad delivery karti hen. To hum aapse aasha rakhte he ki aap humari problem ka koi na koi solution jarur nikalenge. Thank you.
Yours faithfully.

HI

I got the gas connection with single cylinder around 3 yrs ago from BP dealer in Gultekdi-Pune area.
Sametime I also asked him for 2nd cylinder. till date the dealer is rejecting for 2nd cylinder stating reason as a company policy.
May i know what the policy of issuing 2 domestic cylinders.

what should i do to get the 2nd cylinder

regards

Pankaj shah

not recieved refill even after one month. i think the agent is selling in block market.


please guide me anyone for whome i have to complain regarding this. this problem should be solved. this is not only my problem it is of every one in the HASSAN (Karnataka.).

Hi,

I am a unsatisfied active customer of Deoria (Utter Pradesh). This is not only me but all your customer of Deoria who comes under Deoria Gas Services are very disappointed by the local rules. There are new rules conducted by Deoria Gas Services for domestic gas customer:
1. Minimum Home Delivery charge is Rs. 325-Rs. 350, while on we get a receipt of Rs. 294.50 (Reference: July 2009 receipt)
2. After 22 days of receiving delivery of a refilled Gas (Domestic), Customer valid for register his name for new home delivery voucher, after 10 Days from registration of name Customer become valid for booking of home delivery voucher. After getting this voucher Customer should wait for at list 10 days for launch a reminder complain for delay in delivery of gas, then again wait for 5 days and after that re launch the Complain and fallow further till either customer get the delivery with in 22 days from the date of booking or after 22 days booking become invalid. After that again fallow the above process. Also I want to mention here that for all the above procedure customer should physically present at Deoria Gas Services Office counter, customer can not use other medium like Phone, e-mail, sms etc. So it will take around 40 to 60 days to refill a domestic gas for whom who have taken connection of Double Cylinder.
Behind al this:
1. Refilled gas is available every day if customer wiling to pay Rs. 500- Rs. 700. One can take it Directly from Authorized Gas cylinder Delivery Boys of Deoria Gas Services.
2. You can see in city domestic gas widely and openly used for commercial purposes for example: at restaurants, at footpath fast food providers, for refilling small gas cylinders etc. Don’t know if any one use this in house commercial purposes.
Now I want to raise some question in front or customer relation officer that is it the way you are treating your customer?
Please help me this time my both cylinders are empty.


Your Poor Customer
Anchal Kumar Verma(Mo-[protected]) on behalf of Jagrup Prasad
H/N.-639/29,
W/N-15
Deoria (UP)- 274001

I have a gas connection with Sandhya gas service, Thiruvananthapuram. The agency is puts much delay in booking the gas and delivering it. Last time I booked for a cylinder on 26/10/2009 and on persistent follow up I am told that I will get a refill on 12/11/2009. They were reluctant to even accept the booking on the grounds that I was supplied with a refill a week before. They conveniently concealed the fact that I was supplied that refill after 20 days of my booking. Thia procedure is going on for a long time resulting in my hunting for refills among my friends and relatives to fill in the gap. My average usage is 25 days for a refill. Please help me out of this fix.

Suresh G

i have booked my cylender on 30th october
now im calling to agency for cylender status but no call attending allways same problem facing
agency phone no allways busy responce same problem facing last two days please tell me now what i should do
ageny name
DEEPA GAS SERVICE
I-63, WEST PATEL NAGAR, NEW DELHI-110008
TEL : 25885258,25886503

I have received an domestic LPG cylinder from M/s. Ramachandra Gas Agency, Point Care Street, Pondicherry on 02.11.2009. The gas inside the cylinder is leaking at the bottom wreckage. I lodged a complaint over phone to the said gas agency on 02.11.2009 at 6.00 pm, but they have not yet replace the cylinder so far. The cylinder is still leaking and I am very much afraid of it. Kindly do the needful at the earliest. Thanking you sir. sd/- Muthaiyan

Sir,
The Bharat gas agency, named Shreya gas agency, Mattam road, Changanasserri, Kottayam, Kerala (Phone:[protected],[protected] allows its customers to book cylinders only after 25 days of delivery of the previous one. They promise to deliver the cylinder within 15 days from the date of booking! Their phones would always be busy when the customers try to make a call. When a consumer makes a phone call after trying for long, the employees behave in a very rude and unpleasant way. I have bitter experience with them several times. The cylinder would actually reach my door steps after several days and continuous phone calls to the agency starting from the 15th day after the date of booking. It has been learnt from other consumers that this gas agency sell cylinders for more money, illegally. The amount which they charge for one cylinder refill to the consumers is Rs.350/-. For a new connection they charge Rs.4500/- (one cylinder deposit and stove - mandatory!). Kindly take necessary steps to stop the bad behaviour of the employees and see that the cylinders are delivered to the consumers in time.

I have transferred by domestic gas supply card (Indane) from Jorhat (Assam) to Kolkata. Since Bharatgas has a supply depot very close to my residence at Nilachal Complex, Narendrapur, I requested the Manager, Bharatgas Supplier, to transfer my connection from Indane to Bharatgas. I have been told that they will not do this.

Next, I requested them to provide me with a new connection. I was told that I shall have to pay Rs4,500/- for the purpose. I was told that this is the package which includes Gas Oven etc but since I already have Gasoven etc I told them that I require only the connection. I was then told that in such case, there is no guarantee as to when they would provide me new connection and it will be delayed indefinetly.

Please let me know what should I do now.

consumer no.17433
rajasekaran.E.M
yuvaraj gas agency didnt deliver gas cylinder even after 20 days of booking.so i request you to kindly take action.

Sir,

With due repect i beg to say, I consumer is suffering from following problems.

1. Their is no time limit for booking ex.21, 25,30,45 days.

2. They don't have phone booking fascility.

3. After Complaining for gas leakage they never send any technician.

4. With Gas they forced us to take Tea Bag,otherwise consumer will not get gas.

5. They make reciept of 298.91 Paisa and never give return the balance from 300 in lack of changes.

6. The 298.91 Rs Reciept they take for home delivery but 10 % they fulfill or deliver the gas at home and rest 90 % they forced consumer to come and take delivery at counter, and they say that necessary to write home delivery otherwise thread us to not deliver the gas.

7. Trolly man of gas delivery boy take 10 Rs per consumer,if not paying then they delay the delivery.

8. Consumer of our town are unaware of information and circular of gas company, kindly let us know and insist om gas agency belthra road to write down in clear the rules and regulation of gas company for the sake of consumer.

9. Whenever consumer to gas agency their is shortage of gas they give excuse the gas does not arrived and kota is less, and at black market 24 hour gas is available.

10. After booking their is no time limit to when deliver the gas we have to only wait, becasue the frequently change time and their schedule as per himself convenience not of consumer.

11. every cylinder is having less weight 1.5 to 2 kg they never give gas cylinder with accurate wait becasue they don't have weighing machine.

12. In office the have information board which is always blank, no information or complain officer phone no. or address is specified their.

13. If any one can taking new connection that they forcing to purchase gas shegdi from his office.

Kindly pay urgent attention on the above stated problems facing by consumers of hp gas in belthra Road, and request your goodself to insist the om gas agency to fascilitate consumer.

Hi,

I have a gas connection cons. no . 28908 under Sai Priya Gas Agency, Bolarum, Hyderabad. First of al, After the booking, I will not get the cylider delivered in my place. I need to remind them once in two days, because nobody will give proper reply. whenever any body cals to remind, they will say it will be delivered the same day or very next day. They don't even to listen. Like automatic reply, they will start telling. They never delivered the gas properly to my place in the last 5 months. This time I booked the gas on approximately 30th September 09. They never give service number. Very often I got customer service executives and they ensured that the gas will be delivered the day I called them. None of the promises came true so far. Today (29th October 2009) I got one of the executives in line and when complained about the issue, she spoke me in a vey rude manner saying " The gas was returned and nobody was at home to receive the cylinder." But the thing is last 10 days me and my wife are in the home only. we did not go out of the house even for a minute. In fact, whenever any tempo vehicle sound comes i will check whether it is Bharat gas.

I heared that there are lot of complaints against Bharat Gas and this agency and lot of people have ready to take new connections with bharat Gas. I am wondering, why this is hapening with htis agency and why IOC can not take any action against adulterated agency to help the public atleast?

Poor Response and Service
My first request is kindly call any of these phone number to book a gas[protected] / 26212582
Agent: Ken Gas Agency, Gali no. 13, Govind Puri, New Delhi-110019
If you try for three days you will really understand how many consumer like me facing problem to book.
They don't pick the phone for hours.
Speak or make some query to them you will find how they react or answer.
Suggession:
Pls organize to pick the phone for booking & proper delivery.

Sir,
I HAVE APPLIED FOR GAS CONNECTION ON 20.08.09, WHILE APPLYING THEY SAID ME THAT AFTER 20 DAYS VERIFIED BY THEM & PROVID CONNECTION.

AFTER 20-30 DAYS I CONTACT THIER TELEPHONE NO.[protected], THEY REPLY ME, AS SOON AS OUR EXECUTIVE AVAILABLR VERIFICATION OCCUR.

NOT ONLY I REPEAT COMMUNICATION AND MAKE CONTACT REGULARY BUT ALSO PROVIDE REFERENCE.

NOW I HAVE HARRASED BUT I HAVE NOT GOT CONNECTION SO FAR

CONSIDER & TRY TO UNDERSTAND MY ANGUISH

LALIT ATARIA
MOBILE NO. [protected]

My LPG Consumer No. with Gangaprasad Gas Agencies, Nellippally, Punalur , Kollam District is 7059. The customers are experiencing great difficulty in booking the LPG over phone as both the telephones[protected] and 2223196) with them are being kept engaged chronically. One has to try weeks together to get these telephone numbers for booking the gas. This information may please be verified and if found correct necessary steps may please be taken to mitigate the sufferings of the customers.

Thanking you,

Yours truly,
G. Ramachandran Pillai.

I have booked gas cylinder on 14/10/2009 at Bharat Gas Agency Kandivali East - Lokhandwala.
My consumer No. 0006063 & Booking No. 240.

It is more than 18 days but still the cylinder has not been delivered . I have called several time but
always i have been assured by the agency people that the cylinder will come within 2days.