Bharat Petroleum [BPCL] Complaints & Reviews

not recieved refill even after one month. i think the agent is selling in block market.


please guide me anyone for whome i have to complain regarding this. this problem should be solved. this is not only my problem it is of every one in the HASSAN (Karnataka.).

Hi,

I am a unsatisfied active customer of Deoria (Utter Pradesh). This is not only me but all your customer of Deoria who comes under Deoria Gas Services are very disappointed by the local rules. There are new rules conducted by Deoria Gas Services for domestic gas customer:
1. Minimum Home Delivery charge is Rs. 325-Rs. 350, while on we get a receipt of Rs. 294.50 (Reference: July 2009 receipt)
2. After 22 days of receiving delivery of a refilled Gas (Domestic), Customer valid for register his name for new home delivery voucher, after 10 Days from registration of name Customer become valid for booking of home delivery voucher. After getting this voucher Customer should wait for at list 10 days for launch a reminder complain for delay in delivery of gas, then again wait for 5 days and after that re launch the Complain and fallow further till either customer get the delivery with in 22 days from the date of booking or after 22 days booking become invalid. After that again fallow the above process. Also I want to mention here that for all the above procedure customer should physically present at Deoria Gas Services Office counter, customer can not use other medium like Phone, e-mail, sms etc. So it will take around 40 to 60 days to refill a domestic gas for whom who have taken connection of Double Cylinder.
Behind al this:
1. Refilled gas is available every day if customer wiling to pay Rs. 500- Rs. 700. One can take it Directly from Authorized Gas cylinder Delivery Boys of Deoria Gas Services.
2. You can see in city domestic gas widely and openly used for commercial purposes for example: at restaurants, at footpath fast food providers, for refilling small gas cylinders etc. Don’t know if any one use this in house commercial purposes.
Now I want to raise some question in front or customer relation officer that is it the way you are treating your customer?
Please help me this time my both cylinders are empty.


Your Poor Customer
Anchal Kumar Verma(Mo-[protected]) on behalf of Jagrup Prasad
H/N.-639/29,
W/N-15
Deoria (UP)- 274001

I have a gas connection with Sandhya gas service, Thiruvananthapuram. The agency is puts much delay in booking the gas and delivering it. Last time I booked for a cylinder on 26/10/2009 and on persistent follow up I am told that I will get a refill on 12/11/2009. They were reluctant to even accept the booking on the grounds that I was supplied with a refill a week before. They conveniently concealed the fact that I was supplied that refill after 20 days of my booking. Thia procedure is going on for a long time resulting in my hunting for refills among my friends and relatives to fill in the gap. My average usage is 25 days for a refill. Please help me out of this fix.

Suresh G

i have booked my cylender on 30th october
now im calling to agency for cylender status but no call attending allways same problem facing
agency phone no allways busy responce same problem facing last two days please tell me now what i should do
ageny name
DEEPA GAS SERVICE
I-63, WEST PATEL NAGAR, NEW DELHI-110008
TEL : 25885258,25886503

I have received an domestic LPG cylinder from M/s. Ramachandra Gas Agency, Point Care Street, Pondicherry on 02.11.2009. The gas inside the cylinder is leaking at the bottom wreckage. I lodged a complaint over phone to the said gas agency on 02.11.2009 at 6.00 pm, but they have not yet replace the cylinder so far. The cylinder is still leaking and I am very much afraid of it. Kindly do the needful at the earliest. Thanking you sir. sd/- Muthaiyan

Sir,
The Bharat gas agency, named Shreya gas agency, Mattam road, Changanasserri, Kottayam, Kerala (Phone:[protected],[protected] allows its customers to book cylinders only after 25 days of delivery of the previous one. They promise to deliver the cylinder within 15 days from the date of booking! Their phones would always be busy when the customers try to make a call. When a consumer makes a phone call after trying for long, the employees behave in a very rude and unpleasant way. I have bitter experience with them several times. The cylinder would actually reach my door steps after several days and continuous phone calls to the agency starting from the 15th day after the date of booking. It has been learnt from other consumers that this gas agency sell cylinders for more money, illegally. The amount which they charge for one cylinder refill to the consumers is Rs.350/-. For a new connection they charge Rs.4500/- (one cylinder deposit and stove - mandatory!). Kindly take necessary steps to stop the bad behaviour of the employees and see that the cylinders are delivered to the consumers in time.

I have transferred by domestic gas supply card (Indane) from Jorhat (Assam) to Kolkata. Since Bharatgas has a supply depot very close to my residence at Nilachal Complex, Narendrapur, I requested the Manager, Bharatgas Supplier, to transfer my connection from Indane to Bharatgas. I have been told that they will not do this.

Next, I requested them to provide me with a new connection. I was told that I shall have to pay Rs4,500/- for the purpose. I was told that this is the package which includes Gas Oven etc but since I already have Gasoven etc I told them that I require only the connection. I was then told that in such case, there is no guarantee as to when they would provide me new connection and it will be delayed indefinetly.

Please let me know what should I do now.

consumer no.17433
rajasekaran.E.M
yuvaraj gas agency didnt deliver gas cylinder even after 20 days of booking.so i request you to kindly take action.

Sir,

With due repect i beg to say, I consumer is suffering from following problems.

1. Their is no time limit for booking ex.21, 25,30,45 days.

2. They don't have phone booking fascility.

3. After Complaining for gas leakage they never send any technician.

4. With Gas they forced us to take Tea Bag,otherwise consumer will not get gas.

5. They make reciept of 298.91 Paisa and never give return the balance from 300 in lack of changes.

6. The 298.91 Rs Reciept they take for home delivery but 10 % they fulfill or deliver the gas at home and rest 90 % they forced consumer to come and take delivery at counter, and they say that necessary to write home delivery otherwise thread us to not deliver the gas.

7. Trolly man of gas delivery boy take 10 Rs per consumer,if not paying then they delay the delivery.

8. Consumer of our town are unaware of information and circular of gas company, kindly let us know and insist om gas agency belthra road to write down in clear the rules and regulation of gas company for the sake of consumer.

9. Whenever consumer to gas agency their is shortage of gas they give excuse the gas does not arrived and kota is less, and at black market 24 hour gas is available.

10. After booking their is no time limit to when deliver the gas we have to only wait, becasue the frequently change time and their schedule as per himself convenience not of consumer.

11. every cylinder is having less weight 1.5 to 2 kg they never give gas cylinder with accurate wait becasue they don't have weighing machine.

12. In office the have information board which is always blank, no information or complain officer phone no. or address is specified their.

13. If any one can taking new connection that they forcing to purchase gas shegdi from his office.

Kindly pay urgent attention on the above stated problems facing by consumers of hp gas in belthra Road, and request your goodself to insist the om gas agency to fascilitate consumer.

Hi,

I have a gas connection cons. no . 28908 under Sai Priya Gas Agency, Bolarum, Hyderabad. First of al, After the booking, I will not get the cylider delivered in my place. I need to remind them once in two days, because nobody will give proper reply. whenever any body cals to remind, they will say it will be delivered the same day or very next day. They don't even to listen. Like automatic reply, they will start telling. They never delivered the gas properly to my place in the last 5 months. This time I booked the gas on approximately 30th September 09. They never give service number. Very often I got customer service executives and they ensured that the gas will be delivered the day I called them. None of the promises came true so far. Today (29th October 2009) I got one of the executives in line and when complained about the issue, she spoke me in a vey rude manner saying " The gas was returned and nobody was at home to receive the cylinder." But the thing is last 10 days me and my wife are in the home only. we did not go out of the house even for a minute. In fact, whenever any tempo vehicle sound comes i will check whether it is Bharat gas.

I heared that there are lot of complaints against Bharat Gas and this agency and lot of people have ready to take new connections with bharat Gas. I am wondering, why this is hapening with htis agency and why IOC can not take any action against adulterated agency to help the public atleast?

Poor Response and Service
My first request is kindly call any of these phone number to book a gas[protected] / 26212582
Agent: Ken Gas Agency, Gali no. 13, Govind Puri, New Delhi-110019
If you try for three days you will really understand how many consumer like me facing problem to book.
They don't pick the phone for hours.
Speak or make some query to them you will find how they react or answer.
Suggession:
Pls organize to pick the phone for booking & proper delivery.

Sir,
I HAVE APPLIED FOR GAS CONNECTION ON 20.08.09, WHILE APPLYING THEY SAID ME THAT AFTER 20 DAYS VERIFIED BY THEM & PROVID CONNECTION.

AFTER 20-30 DAYS I CONTACT THIER TELEPHONE NO.[protected], THEY REPLY ME, AS SOON AS OUR EXECUTIVE AVAILABLR VERIFICATION OCCUR.

NOT ONLY I REPEAT COMMUNICATION AND MAKE CONTACT REGULARY BUT ALSO PROVIDE REFERENCE.

NOW I HAVE HARRASED BUT I HAVE NOT GOT CONNECTION SO FAR

CONSIDER & TRY TO UNDERSTAND MY ANGUISH

LALIT ATARIA
MOBILE NO. [protected]

My LPG Consumer No. with Gangaprasad Gas Agencies, Nellippally, Punalur , Kollam District is 7059. The customers are experiencing great difficulty in booking the LPG over phone as both the telephones[protected] and 2223196) with them are being kept engaged chronically. One has to try weeks together to get these telephone numbers for booking the gas. This information may please be verified and if found correct necessary steps may please be taken to mitigate the sufferings of the customers.

Thanking you,

Yours truly,
G. Ramachandran Pillai.

I have booked gas cylinder on 14/10/2009 at Bharat Gas Agency Kandivali East - Lokhandwala.
My consumer No. 0006063 & Booking No. 240.

It is more than 18 days but still the cylinder has not been delivered . I have called several time but
always i have been assured by the agency people that the cylinder will come within 2days.

RE: Re-Open LPG connection to the premises no. 80,Baithak Khana Road, Kolkatta 700 009

Dear Sir,
I do here by request you that please Re-open my LPG connection to the above premises. We are out of station for few months, due to that we cannot collect LPG cylinder from the dealer regularly .Now I given a letter on 22/09/2009 to the concern LPG dealer name as TATINI SALES CORPORATION, 27c Amherst Street, Kolkata 700 009 to re-Open that, but still now connection is locked.

This is for your information Please
Thanking you,

Mobile:[protected]

Date: 25/10/2009


Yours truly,

CHITRA DATTA

[protected]

Past 2 years using gas from this particular "K Ramanaigh Gas Agency, Valasaravaakam, Chennai. They are doing WORST PUBLC SERVICES. They dont know simple manner. They promised within 10 days you will received gas from our delivery man. But today date is[protected]. 18 days left. I waiting for Gas.

I have booked my gas on[protected], till date[protected] i have not received gas from this people, but if i give extra 50 rupees they ready to give immidiately. I dont know whos monitoring such illegal corruption in the public.

How the Bharat Gas giving authority to useless people for Agency authority. How you evaluated this Ramanaigh Gas Agency? Why not followed systematically deliver the public needs.

Somebody has to take action against K Ramanaigh Gas Agency.

Please dont give more advantages to this people TAKE IMMIDIATE ACTION AGAINST THEM.

Regards,
Deena

Ihad Booked for the refilling of LPG cylinder on dt. 23/09/09 but yet today on 24/090/09there is not any response and nobody ready talk to us from the distributor of M/s.upender gas service mauranipur-jhansi .dist-codeno-571866 mr.jai prakask

-I AM A CONSUMER OF YOUR MAMTA GAS SERVICE HIND NAGAR KANPUR ROAD LUCKNOW CONSUMER NO. MG - 6628
-I WENT TO AGENCY PERSONELY 0N 10/10/2009 BUT THEY REGISTERED ME FOR SMS BOOKING ON 5733 & GOT BOOKED FOR LPG REFILL ON 10/10/2009 THAT ME RS.2/
-ON 16/10/2009 I RECEIVED A MASSEGE FROM 57333 THAT LPG REFILL AGAINST BOOKING NO. 364621 HAS BEEN DELIVERED TO MY HOME
-BUT TILL TODAY 24/10/2009 IHAVE NOT RECEIVED LPG
-WHER HAS THE LPG BEEN DELIVERED?

Namaskar

Customer Number: XXXXX (not given for security reasons—will provide if called for verification by company)

(1) I had booked a cylinder on October 22 with Ajay Enterprises, Kothrud, with specific instructions to be delivered after 3 pm. On October 23, the delivery boy came and went at 12:30 pm. This has happened for the second time that our explicit instruction was not followed. My wife came home from work early at 1:30 pm to be well in time to take the delivery just in case the delivery boy came at 3 pm sharp. Please understand the inconvenience that we suffered because of this.

When I called the agency office, the lady telephone attendant was very rude and non-cooperative, and gave me wrong information.

(2) The lady telephone attendant said we will have to collect our cylinder from Ketan park. If we had time to do this, would we request delivery at home? Do you think we are free all day doing nothing?

(3) I asked the lady telephone attendant whether I could collect my cylinder from the agency office personally on Saturday (October 24) and she said we don’t give cylinders to people with two-cylinder membership. I know this is totally false and a white lie as I have personally picked up the cylinder from the agency office not less than three times.

(4) The lady telephone attendant was very rude and uncooperative during this entire conversation and kept repeating “We cannot do anything about this”.

o She said that we should opt for delivery on our holiday. So, does she think that if our cylinder
empties on Monday, we should wait till the next Saturday?
o She also audaciously said that since we have two cylinders, we should not have a problem! She
said that we should book again tomorrow Saturday October 24, in which case we will receive the
cylinder on Monday October 26—again a major inconvenience to come home early from work with
no guarantee that the delivery time instructions will be obeyed.

We need both cylinders at a time and it is very cumbersome and more importantly very dangerous to shift the only remaining cylinder between two different rooms.

(5) Since we needed the cylinder urgently, my wife finally reached the Ketan Park building. The shocking thing is that the cylinder delivery boys sit there all day. When asked “why didn’t you come in the afternoon”, one delivery boy replied “wahan ka round subaha mein than na” (the delivery round in your area was in the morning). Then what the hell is the use of giving instructions about the timing?

(6) On the top of this, the person asked for Diwali bakshis!!! I believe we are entitled to some kind of bakshis (meaning compensation) ourselves from the agency for making us run around for the cylinder and giving rude treatment.

(7) Price: First, although the price is Rupees 311 (310 point something rounded off), they routinely ask for Rupees 315. When my wife once refused to give the extra money, the delivery boy verbally misbehaved with her. We lodged a verbal complaint with the agency, but the demands for extra money continue. This is an even more serious issue to misbehave, although only verbally, with a lady. If this happens next time, we will be forced to lodge a complaint with the local Police authorities.

Secondly, if we take the delivery at the agency office ourselves, we are supposed to get some rebate on Rupees 311. The agency does not follow this too.


Thanks and regards,

- Mandar D Joshi

From,
Sujith C V
TC-28/2725
Near old GPO,
Trivandrum-695001
[protected]

Ref: Consumer No:14199
Sir,
I am a consumer of Bharat Petroleum Gas, the connection of which has been availed from the Sandhya Gas Agency, Thakaraparampu , Thiruvananthapuram.
It is understood from my dealer that the second cylinder for my connection has been sanctioned on priority basis. When I approached them for availing the same, it is insisted by the Sandhya Gas Authorities that the second cylinder will be provided only if I purchase a new Gas Stove from them.
Now I am having a gas stove in good condition and it is very difficult for me to spend a huge amount unnecessarily for purchasing a new gas stove.
I shall be thankful if your good self could kindly inform me whether I should purchase a new gas stove for getting the second cylinder. Otherwise, kindly direct m/s Sandhya Gas for providing the second cylinder immediately.
Thanking You and awaiting your speedy action in this regard.
Sujith C V