Bharat Petroleum [BPCL] Complaints & Reviews

Dear sir,

I am Akhileshwar Singh living at Flat No. 302, Arihant Hills, Shilphata, Khopoli, Dist - Raigad, Maharastra having Consumer No. 40420 from Lonavala Gag Agency. His sub-distributor A to Z Gag is supplying the Gas at Khopoli location. I have single gas connection. I had booked for refill on 29.09.09 and making phone calls from yesterday. But they told us refill is not available.
I have following issue
1. While the booking they are not giving any control no. for status& refill booking confirmation.
2. Too many times when I reach there to take the delivery, name is not registered in register.
3. There is no door delivery facilities with delear. In such way I loose more money for transportation. However our building is only 500 meter far way from Agency.
4. Not getting proper feedback and cylender on time.

Please see and take corrective and preventive action to make the door delivery on time.

I am Rajesh Kumar Srivastava my Singal Gas Connection No.3730 of Mamta Gas Services, Kanpur Road Lucknow I Booked on 15.2.2012 but not delevered till dated 14.3.2012 I am suffering from your poor services My mobile No. [protected]

Due to change in residence, I need to transfer my gas connection from Risod, Dist-Washim(M.S.) to Dharani, Dist- Amaravati is Sub Agency Deshmukh Agency, Amaravati, Wahat the proses in the transfer my gas connection

Excel Gas Service
Juninagar -
tel no.65161437

Shamla lady was talking roudly amd my cylinder came always late after 25 days.
why should they doing like that? they always talk roudley and never listening problem and all that?

all juinagar people giving one page sign all telephone no. bcs lot of problems cretaed? the shamla madam in excel service

bad service& late dileverys of gas cylenders.
correption of cylender & black marketing.

pl do needful

I have the registered consumer from M/s Laxmi Enterprises, Nayapalli Bhubaneswar (IRC Village, near Gandhi Market Complex). On this month (April 2010), I have booked the gas on 12.04.2010. But, still the gas has not delivered to me (17 days from the booking date). If these problem persists from your end, then I will go the consumer forum for the benefit of consumers.

what is your Phone number of Laxmi Enterprises, bcz when i call to 3295871, there is no reply from your end. Plz stop this kind of bad service. Plz provide correct number to the consumers. I also send the mail to your Authorised Officer Mr Nishant Kumar for this bad service.

I request you to please look into the matter and please make sure that these things are not happening in future.

Anticipating your quick action.
(B.

Dear sir,

I have Bharat Gas connection No. 18145 which I booked on 18/12/2010. Till now we are geting the gas. Varsha Enterprise told me it will take 18 to 20 days from the booking date . Confirm me is it correct ???

Thnaks & Regards,

Radha Krushna Patra

Dear sir,

I have Bharat Gas connection No. 21152302 . I booked the gas which ref no is 59643487.Till now I do not get the gas.
Thanks & Regards,

Debani prasad mishra

Dear Sir,

I have recently got transferred my connection from Jaipur to Bangalore.
When i went to Bangalore dealer ( with Termination voucher), he denied for giving a connection as my connection is only 2 month old.

As per him, connection should have 8 month old.
Please suggest is there any rule from Bharat gas that connection should be 8 months old.

Please reply.

Dimple Abhichandani

I got transferred to AmalapuramEast godavari dist, Andhra pradesh from visakapatanam dist, Andhrapradesh. I've submitted my cylinders and regulator to Bharat Gas Agency at my previous residency. Also collected all necessary documents. Now from last more than one month I'm struggling for transferring my connection to Amalapuram(Mohan enterpries Agency). Saying non availability of online information, I'm not getting the connection. I don't understand why Bharat Gas people cares more vendors than customers.
Pl help because everybody knows about the importance of GAS, now my life becoming miserable.

sir i have a ges connecton my consumar number is m 1949. my connecton in rajasthan in(tonk) disstrict deoli town our last booking is[protected] &our last dilivari date is[protected] this is 28 days after dilivary but your distribution days are after booking 15 days. please cheak our distrybuter.our distrybutercode is c.c.551706 the name of his mohan gas distrybuters add. of him janta coloni, back of busstand, deoli 304804 (tonk)rajasthan

Dear Sir,
I am a consumer of bharat gas and agency name is Shanti gas service Gurgoan in Chakkarpur. we had faced a problem a leakage of Gas from cylinder.Emergency contact No. written on booklet is mere formality. One land line no. is not reachable and as far as Mobile no. that is not picked by any executive.
Further we tried to contact Call centre of bharat gas but no proper response from them also.

At the end of an hour wastage I was standing on the same place from where I had started and I have no other option just to put my cylinder to keep in open place and keep trying those phone No.

bharatgas — Leakage in new cylinder

we have lewakage problem in new installed gas cyclinder,
when we switch on the nozzle after installing cyclinder a with the sound of gas is leaking fast in the air so, please come and take care us.

bharath domestic gas — gas leakage

my gas cylindar is leak in this morning that is iam call to the agency but the agency does not take the phone . they are regurarly irresponsible for the customer to give the service that iam complaint wih you regarding to this letter please take necessasory action the negligence of the customer.

thanking you

saju.s customer no. 382
sajjainivas,
arattupuzha north po
thrikkunnapuzha via
alappuzha, kerala

Bharat Gas — Gas has leakage and still there is no replacement

Hi,
I am staying iin PImple Saudagar and I got a gas cylinder on 18th July. This cylinder has leakage which we saw later. Now when we informed the office still there hasnt been any replacement till date. I have got fed up of calling the person.No action is been taken till date.This is annoying and resiky. Have kept the cylinder in Terrace since its very risky.

regards,
Prasad

LPG domestic Gas — leaking of gas cylinder supplies

The customer service of iocl is very poor. We have been delivered a leaking cylinder and when we called at iocl service centre no one recieved the call. our gas distributer is m/s TRIVENI GAS AGENCY, triveni nagar shopping centre, gopalpura bye pass road, jaipur and our gas connection number is TR-10013 in the name of suresh chandra gupta, 267-gayatri nagar 'A', maharani farm durgapura, jaipur, rajashan.Today the delivery man has delivered a cylinder but later on it was found that is rapidly leaking and it is apprened that some untoward incidence may occured despite our taking preventive measures. Imediately we have telephoned to your gas agency[protected] as well as your customer service centre[protected] but no one has respondesd till now. Tommorow is the raksha bandan holiday.IN view of the above facts you are requested to depute delivery boy to give us new cylinder and take this leak cylinder imediately and obliged us. Please note that we shall not be responsible for any damage caused due to this leaked cylinder lying in our lawn. Please take necessary action and inform us at[protected] or [protected].

I completely agree with the complaint registered by mr s.c.gupta.The service is very poor and many a times I have also suffered the same problem.

Sir,
I am a customer at Kochi having two cylinders. Evenafter taking two cylinders, I am unable to get continuous service to my requirements. Your Ernakulam Branch Insists (very rigidly) that after supply of one cylinder, bill for the next supply can be printed only after 25 days, whereas the cylinder supplied, lasts only for 20 days. Thus I am not able to get the service for 5 days in a month. Can't you think about changing the gap from 25 days to 15 days so that customer satisfaction can be increased. Hope the needful will be done at the earliest.
Yours Sincerely,

(CP VARGHESE)

SIR today 25 nov i am givan complain morning our dealer name is balaji gas delar.gas leaking problam.but no responce.5 hour pass.but nobody com.

Dear Sir,

Myself promod Kumar from Delhi.i have booked my cylinder on 17.01.10.but tillnow they didnot deliver the cylinder.this is normal problem.they donot pick phone also.
we need your help to solve this problem.I am facing some problem due to not reach cylinder timely on my home.they always take one week minimum.

thanks
with regards

Promod kumar
[protected]
consumer number- 8722
Distributer- M/s ashwani enterprises
Ashok nagar
code no.-143374

The same problem we are facing right now. The cylinder they provided is leaking but nobody is bothered to pick the call. I have tried around 10 nos. but all in vain. Need to ask the officials who would be responsible in case of casualties. Are you waiting them to happen ???

your Service in kalewadi, pimpri pune is not good as it is in Kasarwadi. i think u can give agency to another member. they take extra money on Every Cylinder. and also bonus of Rs 50/- in Every Dipawali. how we give Bonus to them if we have not getting bonus. IF we cant give them extra money or bonus next time they cant give us cylinder.
we will give them extra money but they give us cylinder on time 2 time. But they cant give give us cylinder within time also. what is ur companies service.
this is not happen with us. please take a action on them.

Sir,
I am a customer from bhopal and i am having a problem with my regulator and when i went to the local gas agency from where i hv purchased my connection.They have checked the regulator and even they are saying that there is a problem in the regulator and now they are again forcing me to buy the gas pipe of Rs 190 after that only they will change the regulator.Sir this is total fraud never expected this from company like Bharat so sir kindly look into the matter at the earliest.
Thanking You,

Sonal Sisodia
[protected]
Consumer number-510413
Distributor-Abhishek Gas Agency
Amrit Complex, Ashoka Garden.BHOPAL-462023

Bharat Gas — Leakage of cylinder

I am a consumer of Bharat Gas and my agency is Sarala Enterprises. My consumer number is 15933

Please attned the same

Dear Sir/Madam,

The bharat gas claims to deliver the gas-cylinder to its consumer within 24 hours of booking.
here, we had booked our cylinder on 29/09/2010 at 10.30 a.m. for delivery but we have advised to make the phone call on 07/10/2010 and thereafter we will be confirmed whether we will get the delivery or not on the day concerned. we have only one cylinder and yeasterday day morning our cylinder have been empty . we have no another fill cylinder.
Second thing the agency telephone no. generally not responding properly and sometime does not listen the consumer dificulties and put off the phonbe.
My first request is kindly call the ageny and why they make so 09 days delay for delivering the gas.

Agent Nmae: Shree Gas Agency

Address: At/P.o. Basudevpur, Dist. Bhadrak, Orissa
Phone No.[protected]

Come and visit at the agents place wait as a common man for one hour
you will come to know many more things

So, Kidndly give the instruction to your agent treat the best and please give the order for immedaite delivery of my gas.


With Best regards,

Rashmirekha Panda

Consumer no. 1922
At. Sugo, P.o Gopal Jew Sugo, Dist. Bhadrak, Orissa
Mob. [protected]

My Name is Mo. Shakeel R/O 199/2 Moonga nagar, Delhi 94.
My Consumer No. 3818 in Bharat Gas Agency, Ashiwini Enterprises, Ashok nagar Delhi .
I had registered a request for the home delivery of 1 Gas Cylinder on 01 Sep 2010. I got my booking no. 2947773. Till 02 Oct 2010 I didn't recieved any cylinder from the agency. Than I made another booking on 02 Oct 2010 (Booking No. 3600932).
Till today (14 Oct 2010) I haven't recieved any cylinder from the agency.
Please do the needful.
ASAP
Thanks N Regards.
Mo. Shakeel
Mo. [protected]
Email. [protected]@gmail.com

Bharat Gas Lpg Cylinder — Gas leakage from cylinder

Sir/madam,

New cylinder leakage . pl. replace the regulator and cylinder.(5.12.2010)

contact no [protected]
[protected]

Regards

Raj kishore

sir /madem

My name is nageswarrao i am the custmer for Ramaniya agency he is once deliver the cylinder next cylinder take time next 20 (twenty days)only he will be booked next cylinder and then next 10 to 15th days only deliver the cylinder now improwd the days i was booked now after till 18 he will be not supply he said two days wait because plant will be dealy the supply this true or not .suppose it is true why dont you publish the media or paper

Dear Sir,

Myself Shravan Kumar Jha from Mumbai .i have booked my cylinder on 25.02.11.but tillnow they didnot deliver the cylinder.this is normal problem.they donot pick phone also.

we need your help to solve this problem.I am facing some problem due to not reach cylinder timely on my home.they always take one week minimum.

Thanks

with regards

Shravan Kumar Jha
[protected]
consumer number- SG28100
Distributer- M/s Sai Gas Agency
Evershine Nagar
Vasai - East

Dear sir,


My name subasa chandra patra from Orissa district of cuttack. I had booked my cylinder 29.3 2011 but I did not get cylinder till 18.3.2011.then I contact our dristributer but they did not picked phone. I try agane and agane they picked phone 20.3.2011 .they said me we try to give your cylinder tomoro but I did not get .I contact 22.3.2011 they said we unable to give your cylinder . if your nesesery you com and take your cylnder.then I went your dristributer and took a cylinder from distributers godowen by my motorcycle. Next I booked my cylinder 26.3.2011but I didnot get till 11.3.2011. They donot homedelivery .If they homedelivery they demand 20 rupees extra per cylinder.

consumer no-3175
Mob-[protected]
Dristributer-Udaynath Bharatgas
dristributers code-168130

I tried calling Bharat gas emergency no. Given in d website and guy who picked up says it's wrong number. I hv been trying the other numbers. No one picks up. The emergency numbers given to me are[protected] and 27915385.

What kind of emergency service is this?

Sunita

same here, it is really bad that such a big lpg gas company does not have any helpline number. i am also facing the same problem n trying to search any number for cylinder leakage

my consumer number 41138 Santoshi gas service Delhi facing the problem of cylinder leakage its really bad a poor service. no one is there to help us out in case of emergency even they do not have emergency number in Delhi .
Deepika Manik
[protected]

AS TODAY IS SATURDAY AT 11.10 PM I FACE THE PROBLEM OF LEAKAGE, SO FRO LAST 30 MIN. I AM TRYING THE NO OF BHARAT GAS WHICH IS [protected], [protected], [protected], 155233, 66910581, [protected]. ALL THIS NO. I TRIED, SO R NOT VALID, SOME JUST RING, SOME SAYS WRONG NO... NOW TOMORROW IS SUNDAY, MY FAMILY IS IN TENTION . WE R SHOCK FOR THIS SERVICE, IT IS SUPRISING JUSTDIAL ALSO HAVE THE SAME NO. I REALY DONT UNDERSTAND HOW GOVERMENT ALLOW THIS COMPANY TO OPERATE.. AS THEY R PLAYING WITH PUBLIC...

CONSUMER NO 3486

SALVI

I stay in Anushaktinagar Mumbai & an employee of Bhabha Atomic research Center Mumbai. My new cylinder does not fit properly & the gas leaks. I tried every possible number / agency as was detailed in the website of Bhart Gas. Either the phone number is switched off or the staff from M/s Radha Gas Agency Vikhroli (Customer emergency agency as per web site) simply does not respond to the ringing calls. They have disconnected my calls at least 50 times. They have not responded to my SMS also. Trouble is my problem is not yet solved. I have even sent messages on the Facebook page of Bharat Gas. It seems there is no official deputed to oversee this aspect of their business.
Can anyone help me please. I am ready to pay applicable service charges to whosoever solves my problem.
Avinash Mujumdar
[protected]
Mumbai

REGISTER MY MOB.NO

I AM UTTAM KUMAR PRAMANIK . I CONSUMAR OF BHARAT GAS .MY CONSUMAR NO 66858943.I REGISTER MY MOB. NO [protected] .

Transfer gas connection

I submitted all document for transfer to other agencies because Koderma gas agency's delivery service is very poor.

We found that the new gas cylinder that we were trying to connect had some leakage. This happened on saturday night {28/1/17}. Tried calling the emergency no mentioned in the bharat gas book but the recorded message said 'this code does not exist'.

Then we got the emergency helpline no of bharat gas from Just dial. When called it kept ringing nobody picked up the phone.

It is quiet shocking that gas leakage emergency helplines are not working & what are the people supposed to do in case of any eventualities...

Jayanti Ray, consumer no.17986, 29/1/17

We found that the new gas cylinder that we were trying to connect had some leakage. This happened on sunday. Tried calling the emergency no mentioned in the bharat gas book but the recorded message said 'this code does not exist'.

Then we got the emergency helpline no of bharat gas from Just dial. When called it kept ringing nobody picked up the phone. We thought since it was sunday the office will be closed so again tried today which is monday but as usual no answer.

It is quiet shocking that gas leakage emergency helplines are not working & what are the people supposed to do in case of any eventualities...

Dear Sirs,
My Customer No.2126 in Bangaru sai Enterprises CC 661819 at Bhagyanagar Kukatpally.
I have already written a complaint to you on 16th of Jan 2010, But there is no reply or any action from your side.
When HP & Indian gas agencies in our area are supplying within 1 wk of booking Bharatgas is taking 25 - 30 days.
First of all they do not even take booking for 15 days after supply.
The staff in office are very rude, arrogant & do not even answer calls properly & disconnect obtrubtly.
When we go there personally they give unreasonable answers & treat us like a unwanted guest.
Last week that too on a festival day gas was over & refill cylinder was also empty.
When I called the agency for refill they have cut the call without any assurance.

Then I carried the cyclinder myself to their office & after a big fight they have given a cyclinder without seal & Bill.
Back in home when I have checked the weight of the cyclinder to my shock it was only 28 Kgs instead of 30.5 kgs.

Incedentally our area being a commercial place lot of street vendors & tiffin centers are using gas. One can see 8 - 10 cycliders lying in their back yard any time.

I strongly feel this agency is selling cyclinders at Black market.

Sir, I once again request you to investigate & take firm action on this agency in order to disipline the distribution.

Yours faithfully,

M.Anbalgan

PH.[protected]


CC: Deccan Chronicle, Enadu & TV9

Hello, I just got transferred my Bharat Gas connection from Bangalore to Hyderabad, and i am very new this city, Now i am staying at Secunderabad near Old Airport Prakash Nagar, But I am not able to find the Bharat Gas Dealers nearby, So please can any one give me the address of Bharat Gas dealers Near to Prakash Nagar?? Please do reply me.

Regards
[censored]al
[protected]

Dear sir,
i am having gas connection in Bangaru sai Enterprises at Bhagyanagar Kukatpally.
i am having single cylinder connection and i order for refill on 07th aug but still they are not given, today is 19th of Aug almost. 18 days, they given commitment of 1 week and last month i fought with delivery boy that he is demanding 15 - 20 Rs. more than actual cost, he is telling that it is delivery charges and i enquired at the same time to office they are telling dont give delivery charges, but they are not accepting, finally i given money because there is no way, he told last month that, next month onwards he dont want to bring my refill and you have to collect from Office only.
Is this way to talk with the customers and in my area almost all people having the same problem but there is no solution for this.
When HP & Indian gas agencies in our area are supplying within 1 wk of booking.
Bharatgas is taking > 20days.
First of all they do not even take booking for 20 days after supply.
The staff in office are very rude, & do not even answer calls properly.


Ramesh
[protected]

this is satish reddy, connection no. 39208668, in revathi star agencies, hafeejpet.

sir,
i have bokked my cylinder and the delivery boy din't gave the cylinder at our home. i called him but he said i have gone. did not responded after my call. he is not responding any more. i have no spare one.


satish reddy,
bachupally,
[protected].

iam subha kumar residence of wz-43 c, possangipur, janakpuri, new delhi . our consumer no. 11533. we have booked the gas on 6th of july 2009 and we have not got the delivery of the gas. when called they are giving wierd rplys like i[censored] have problem go to hotel and they are giving wrong timing and information . telling that they will do today or tommorow and we have no got the gas till today.pls look forward to this complaint as employee are not upto the customer satisfaction also they are disconnecting the phone when they are asked questions .is this the customer satisfaction that u provide .

I have connection of domestic LPG Gass connection no.27758 with M/S Dammo enterprises, 64-A, LIG Flat, Jhilmil colony, Delhi-110095.They give 3 numbers of phone[protected], 22146036,[protected] for booking riffils.But they are not pick up the call all numbers any time.At office of the distrbutor staffs are to much missbehaive with customers.
So, You are requested please look after about this distributor.
Thanks & regards
Rajesh Kumar Jain
A-60, Yojana vihar, Karkardooma, Delhi-110092
Mob:[protected]

connection of domestic LPG Gas connection no.rg10969 with surya gas agency jhansi.

booking sr. no. 187 dt.08/01/2010
complained on complain no.r-34 dt.14/01/2010

But delivery is not received so far.
You are requested to look after about this distributor.
Thanks & regards
radhey shyam, 2154/3, paani ki tanki ke paas, khati baba jhansi
Mob:[protected]

Dear Sir,

I am an customer of Bharat Gas having consumer no. 1469 since 1998. Bharat Gas claims to deliver the cylinder within 24 hours of booking. In my case I have booked my cylinder on 5/5/2009 Till today they did not deliver the cylinder despite regular reminder.

Actually I never received the delivery before 10 days. The delivery men claims extra Rs 40/50. They also proposes to place order through them not directly through the dealers. When I refused to do so they threaten me not to deliver the cylinder before at least 3 weeks after placing the order.

They places order on behalf of me (without informing me/without my request) and delivers the cylinder to others (not customer of Bharat Gas) for much higher price in BLACK. I have complained several times in dealer's office but they did not take any step.

I am not the only one who is suffering from these notorious and corrupted delivery men and dealers. Please do the necessary to help us.

Yous faithfully,
sunil gupta
S/O ganesh narayan gupta
gandhi smark road chaksu distt. jaipur
rajasthan phone no. [protected]


Dealers Details:

Oswal gas agency
Near NH No. 12 chaksu
distt. jaipur rajasthan
Contact person: BHAGCHAND OSWAL

LPG Gas — NO DELIVERY IN TIME

SIR,
NO DELIVERY IN TIME, MY DISTANS 15 KM. MY HOME TO GORDOWN , CON -[protected] EX ARMY SAMBHU NATH SAHA

Pl do not register complaints & waste your time .

Don't you know its futile ?

It is your fault that you are not having money . Show money to the corrupt bharat gas officials, this distributor & your worries will get resolved .

can bharat gas officials give a time frame as to when can this complaint be resolved ????
will they reply to this compalint ??
well i do not think so . welcome to india & bharat gas ...