Bharat Petroleum [BPCL] Complaints & Reviews

dear sir,

I am living in jhansi and i have a domestic lpg connection of bharat gas .The consumer no of connection is 12164 Name-Sanjay kumar gupta Address-645, D`cruz compound, Masiha ganj, Sipri bazar, Jhansi. and My Distributor is M/S Surya gas agency . I have booked my refill on 14/06/2009
and till now i could not get my refill cylinder. I have complained to distributor but he did not take any action. .
so please register my complaint and kindly make sure my home delivery of lpg.

thanking you.
sanjay kumar gupta

Dear All, A new type of cheating is happening in gas agency, its like if we are taking a new connection they are insisting the consumers to buy a new gas stove. It is displayed in the board that it is consumers discretion to buy a new stove with new connection, but if we are asking about this notice they are saying that the petroluem company thenselves are insiting them to sell the stove with all the new connections. In my case, I have 2 gas stoves with one connection. My loss is 3000 Rupees. Please some body take some actions against this. {Venus gas, Trivandrum}

I wish to apply for a new LPG connection of Bharat Gas. I am told that currently new connections are freezed. I have been put on waiting list. Up to this the things are ok. but I have been told that I need to pay 5200/- for new connection in which Gas Stove is compulsory.

As far as I know taking of Gas stove is not compulsory and the Dealers are putting is as a compulsion to increase the consumer cost, make their own commission & harrasing the consumer.

Please let me know if this is compulsore as I have been told that this is compulsory done by Bharat Petrolium.

Regards

Mayuresh

This complaint is about BP Petrol Pump in Ambattur OT

I Have Been Cheated by these pupils for about two times of filling the petrol for my Two Wheeler
While Filling they are tring to divert our attention from the Meter as they are keeping the same Meter Reading of the Previous Filled reading they start from that Reading this is how they are Cheating

The same complaint have been experienced by my friends so please avoid that petrol pump

Dear Sir / Madam,

I am working with M&M. I purchased domestic Bharat gas connection 24-01-08 S.V. No. [protected] & My connection No:-9077

1st issue:- I approached for my Second cylinder at 23rd Aug 2008 till date I am unable to do get the same.
Every time I am asking for the 2nd cylinder I get new status & new commitment dates.

2nd Issue:- I do not know why there is delay in the cylinder delivery even after 7 day prior booking.

Please help me to overcome from these issues.

I suspect that the cylinder has been used by others and delivered to the home use. Only 7 kg of gas has been delivered instead of 14.2 kg. who is going to take responsibility on this? what kind of action can taken with this kind of attitude?

the guy who supplies Gas is kannan : [protected]

Please take necessary action at the earliest. I will be happy to receive the geninue LPG with the original cost. I hate cheating ): :) :)

Sir,
I, Ms. Rinku Chaubey D/O Mr Uday Shankar Chaubey
12A Padda Pukur Road
Kolkata-700020, India, West Bengal

We are trying to book double cylinder since Jul 2002 but till date our distibutor Jagadamba Gas Service which is also in Paddapukur is not ready to take the booking for double cylinder.My Consumer no. is 887 & SV no. is 5393349. We have Bharat gas cylinder since 13thMar96. It is in my father name-Mr Uday Shankar Chaubey. Kindly take necessary steps on top priority baisis and resolve the same.

We are expecting a fruitful and good communication from your end.

Thanks & regards
Rinku Chaubey

respected sir/madam i have booked cylinder on 03.06.2009 but till today i.e. 20.06.2009 the same is not delivered moreover their staff talk so rudely i cant explain.This is not story of this month, every month i receive cylinder very late after reminding them again & again. my consumer no. is s-13298 agency name is " simran gas service " basti jodhewal ludhiana pb. My mobile no is [protected] expecting quick action and feedback

Consumer No.17409

We have booked on 27.05.2009 over phone to Padmavathy Gas Agency, Selaiyur, Chennai.

Till date we have not received cylinder and no response from the agency.

I have been transfered From Aurangabad to Pune, so i have surrender the Cylinder & regulator to Venkatesh gas agency aurangabad on 03/06/09.and collected the T.V with sr no3203453 & on 04/06/09
i made a request at Sri ram gas agency Pune for gas connection. they said you are in waiting, from that day i am daily calling them for connection but every day they replies, THEIR IS NO SUPPLY FROM COMPANY & WE CANT SAY WHEN THEY WILL SUPPLY.
So you are requested to look in this matter & do the needful

Consumer No 35426
Cell No [protected]

Dear Sir's,
My consumer No. is 44601and booked refill cylinder on 08/06/2009 from the Sairam Gas agency Kalamboli, Navi Mumbai a dealer of Bharat Gas. I was assured delivery after two days i.e. on 10/6/2009. When the same was not delivered on 11/6/2009 I called up the agency staff and they assured to deliver in the evening on the same day. The delivery was not done so I called up the agency staff on 12/6/2009 and they tried to evade my call and remarked that there is some problem with my address. When I invited their attention that in the previous month delivery was done on the existing address that too after considerable delay the staff assured to carry out delivery on the same day 12/6/2009.
Now it has become a daily routine to call the agency staff for refill cylinder and receive the same assurance of delivery every time. At one point of time they made an excuse that the delivery men are new and unable to find my address. With regret and pain I wish to draw the attention of the authorities that till date the refill cylinder has not been delivered and the one in use is about to exhaust any time.
I am in fact preparing to bring this matter to the top management of Bharat Petroleum with a copy to the Honorable Minister of Petroleum for the letargic and indifferent customer attitude of the Gas agency.
I sincerly hope that this forum will initiate prompt action and I assure you all cooperation in the event of any enquiry against the named agency

Thanks & Rgds
Suresh Kumar Pillai
A-1/101, Green Park apartments
Sector-22, Kamothe Navi Mumbai

Hi, My name is Pragati Masuraha. I have a serious complain regarding the Bharat Gas Branch situated at Banda, U.P (Address: Aligang, Near to mahila Degree College, banda). Ower is Father and Son. Everytime, When we call to shop number, they will not answer the call, And When we took the connection, They told that I will get transfer letter after 3 months, But its already 1 year now, And we have not received the Transfer letter. Is there someone who can take immediate action on this issue ?
Shop owner will speak in good way to ladies, they are delievering Cylinder late night at 11:30PM. When we asked the reason to come so late, They were arguing. I am seriously fed-up with the service of Bharat gas branch. They will cylinder almost after 20 days-30days after cutting the receipt. When we will call to shop, they will not receive the call.

Please take action ASAP.

Dear Sir,
I am from Malappuram dist., kerala, India, from my place no any gas agency i receiving new connection application from last 2 and half years. Bharat gas is the one supplying gas in our area. Our nearest gas agency in perintalmanna, and their number is Gas Agency in Jubilee Road perintalmanna[protected], [protected], [protected], [protected], [protected]. 2and half year back i went myself with reation card and did registration in thier book. After that whenever i call they are telling, new application can't take for your area. Please help us in these. Please tell us how to get a new connection.
Below are the my correspondence with bharat gas team from last one year
My address is there in the correspondance

Dear Sir,
How are you sir. I just want to say hai hallo to you
Sir please remember our connection in the june agency commissioning

Thanks


--- On Thu, 5/7/09, HASSAN KP <[protected]@yahoo.com> wrote:


From: HASSAN KP <[protected]@yahoo.com>
Subject: Fw: RE: RE: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Date: Thursday, May 7, 2009, 5:18 AM


Dear Sir,
How are you sir. I just want to say hai hallo to you
Sir please remember our connection in the june agency commissioning

Thanks


--- On Sun, 4/19/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: Fw: RE: RE: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Date: Sunday, April 19, 2009, 3:27 AM


Dear Sir,
How are you sir. I just want to say hai hallo to you
Sir please remember our connection in the june agency commissioning

Thanks


--- On Tue, 3/24/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: Fw: RE: RE: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Date: Tuesday, March 24, 2009, 12:56 AM


Dear Sir,
How are you sir. I just want to say hai hallo to you
Sir please remember our connection in the june agency commissioning

Thanks


--- On Mon, 2/23/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: Fw: RE: RE: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Date: Monday, February 23, 2009, 1:16 AM


Dear Sir,
How are you. I just want to say hai hallo
Sir please remember our connection in the june agency commissioning

Thanks


--- On Sun, 2/8/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: RE: RE: H-S RE: Feedback Reference No:41531
To: "krishnamurthy n" <[protected]@bharatpetroleum.in>
Date: Sunday, February 8, 2009, 12:14 AM


Thank you sir

--- On Thu, 2/5/09, krishnamurthy n <[protected]@bharatpetroleum.in> wrote:

From: krishnamurthy n <[protected]@bharatpetroleum.in>
Subject: RE: RE: H-S RE: Feedback Reference No:41531
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Thursday, February 5, 2009, 5:13 AM


Dear Mr. Hassan,

In the coming 3 to 4 months Two new agencies (One in Perintalmanna HP Gas & One in Malappuram Indane Gas) are going to be commissioned.

Once they are commissioned, they shall be releasing connections as i thing your place is nearer to Malappuram than that of Pertinthalmanna.

Regards.

N. Krishna murthy




[protected][protected][protected][protected]
From: HASSAN KP [[protected]@yahoo.com]
Sent: Thursday, February 05, 2009 3:41 PM
To: krishnamurthy n
Subject: RE: RE: H-S RE: Feedback Reference No:41531


Dear Sir,
Thank you very much for your helping mentality. I have a doubt, at present perintalmanna agency is the one supplying gas to our area. How i can apply in malappuram agency. Sir please i want to make sure that i can apply for my gas connection in july.

Thanks


--- On Wed, 2/4/09, krishnamurthy n <[protected]@bharatpetroleum.in> wrote:

From: krishnamurthy n <[protected]@bharatpetroleum.in>
Subject: RE: RE: H-S RE: Feedback Reference No:41531
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Wednesday, February 4, 2009, 5:07 AM


Dear Mr. Hassan,

Kindly talk to me on my mobile no. [protected] instead of sending several mails.

Regards.

Krishna Murthy

[protected][protected][protected][protected]
From: HASSAN KP [[protected]@yahoo.com]
Sent: Wednesday, February 04, 2009 12:03 PM
To: krishnamurthy n
Cc: vijaykar pj; z_infobharatgas; unniyattil rajan; manoj k
Subject: Fw: RE: H-S RE: Feedback Reference No:41531


Dear Sir,

From Malappuram they told my father to go Perintalmanna office, he call me now from perinatalmanna, he went perintalmanna and met Mr. Antony - Manager, he told him Dy. Mgr. Sales LPG, Mr.N. Krishna Murthy Sir has to send e-mail to him, then only he will accept the Gas Application.
Sir please help us
My father full address is below
Pathiyil Mohammed, s/o. Hydress, Pang VP Padi, Pang South P.O., Kolathur Via, 679338, Kuruva Panchayath, Perintalmanna Talook, Malappuram Dt., Tel : [protected]

--- On Wed, 2/4/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: Fw: RE: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Cc: [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.com
Date: Wednesday, February 4, 2009, 12:28 AM



Dear Sir,

My father is going now to Malappuram Gas Agency, Please tell me which one is the office where he can apply. Malappuram ooff or Perintalmanna office. My father is 70 years old and there no one in my house he can go with him. He is going alone. Pleae help us.
My father full address is below
Pathiyil Mohammed, s/o. Hydress, Pang VP Padi, Pang South P.O., Kolathur Via, 679338, Kuruva Panchayath, Perintalmanna Talook, Malappuram Dt., Tel : [protected]

Thanks

--- On Tue, 2/3/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: Fw: RE: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Cc: [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.com
Date: Tuesday, February 3, 2009, 5:30 AM


Dear Sir,
As per you Guidline my father (he is very old) went ot the Gas Agency in Jubilee Road perintalmanna[protected], [protected], [protected], [protected], [protected], 3 hour he stand in the quee, finally they told you can't apply here, you have to go your panchayath area (KURUA PANCHAYATH) .My father ask him where is for kuruva panchayath, gas agency people replied they don't know.
Sir please please help us. If you are giving the exact location where we can apply, he will go again there.
Our address is below.
Father name : Pahtiyil Mohammed, Pang VP padi, Pang south. .P.O., kolathur via, 679338 - pin, Kuruva panchayath, Malappuram DT. Tel : [protected]

Sir please
Thanks


--- On Mon, 2/2/09, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: RE: H-S RE: Feedback Reference No:41531
To: "krishnamurthy n" <[protected]@bharatpetroleum.in>
Cc: [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.com
Date: Monday, February 2, 2009, 7:54 AM


Dear Sir,
My father will go, below are his name and address, our nearest station is in perintalmanna Tel: [protected], [protected], [protected], [protected], [protected] .Sir if he go they will accept the application or there is any formality. Below are his details

Mohammed .p, Pathiyil House, Pand VP Padi, Pang South . P.O., Kolathur . Via. PIN 679338
Sir, My father is old, hope they will accept the applicaton without any delay

Thanks


--- On Mon, 2/2/09, krishnamurthy n <[protected]@bharatpetroleum.in> wrote:

From: krishnamurthy n <[protected]@bharatpetroleum.in>
Subject: RE: H-S RE: Feedback Reference No:41531
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Cc: "vijaykar pj" <[protected]@bharatpetroleum.in>, "manoj k" <[protected]@bharatpetroleum.in>, "z_infobharatgas" <[protected]@bharatpetroleum.in>
Date: Monday, February 2, 2009, 7:10 AM


Dear Sir,


You may inform your family member in whosoever name you need a gas connection to approach the nearest distributor and apply for a New Connection.


Regards.


N. Krishna Murthy,

Dy. Mgr. Sales LPG, Calicut


-----Original Message-----
From: HASSAN KP [mailto:[protected]@yahoo.com]
Sent: Monday, February 02, 2009 12:17 PM
To: krishnamurthy n
Cc: vijaykar pj; z_infobharatgas; harikrishnan v; unniyattil rajan; manoj k
Subject: FW: H-S RE: Feedback Reference No:41531

Dear Sir,

I am expecting your help. Please get a connection for my family as soon as possible

Thanks

Address, Pathiyil Mohammed, Pang VP Padi, S/O Hydress. Pang South P.O., Kolathur . via, 679338 PIN. Tel.#[protected]

--- On Tue, 11/18/08, HASSAN KP <[protected]@yahoo.com> wrote:

From: HASSAN KP <[protected]@yahoo.com>
Subject: FW: H-S RE: Feedback Reference No:41531
To: [protected]@bharatpetroleum.in
Cc: [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.in, [protected]@bharatpetroleum.com
Date: Tuesday, November 18, 2008, 1:19 AM Dear Sir,


Please tell me how i can submit the application, if you want myself to come to india, i will come. Please give Gas for my parents.If it is possible please try to give connection soon.

Hous number [protected], Pathiyil. Mohammed, Pang South .P.O.Pang VP.Padi, kolathur. via, 679338.

--- On Fri, 11/14/08, krishnamurthyn <[protected]@bharatpetroleum.in> wrote:

From: krishnamurthyn <[protected]@bharatpetroleum.in>
Subject: FW: H-S RE: Feedback Reference No:41531
To: [protected]@yahoo.com
Cc: "manoj k" <[protected]@bharatpetroleum.in>
Date: Friday, November 14, 2008, 2:31 AM

Dear Sir,


The contact number given in your mail is wrong as it is having 11digits. Hence we could not contact you.



New distributorship of HPC is going to be commissioned shortly in Perinthalmanna.



Regards.



N. Krishna Murthy,

Dy. Mgr. Sales LPG, Calicut

Mobile : [protected]



-----Original Message-----
From: z_infobharatgas [mailto:[protected]@bharatpetroleum.in]
Sent: Friday, October 31, 2008 3:56 PM
To: [protected]@yahoo.com
Cc: vijaykar pj; harikrishnan v; sankar raman; unniyattil rajan
Subject: H-S RE: Feedback Reference No:41531



Dear Sir,



We are in receipt of your feedback.



We are forwarding your mail to our territory team at Trivandrum requesting them to look into the matter and assist you most urgently .





Regards,



‘ ebharatgas ‘ team





-----Original Message-----
From: [protected]@yahoo.com [mailto:[protected]@yahoo.com]
Sent: Thursday, October 30, 2008 3:25 PM
To: z_infobharatgas
Subject: Feedback Reference No:41531

Feedback by UnRegistered user:

Feedback:
Dear Sir, I am residing in Pang, Malappuram Dist., Kerala, India. From last 2 years i am requesting the local Gas Agency in perintalmanna Tel: [protected], [protected], [protected], [protected], [protected] for new Gas connection. Whenever i go they are telling you have to come later, you have to look in the news paper like this. Last week i went myself and they told me now no new connection. I am working in UAE and my old Father and Mother are at home. I want to get a Gas connection please. My house address is Pathiyil Mohammed, P.O. PANG SOUTH, KOLATHUR VIA, 679338, MALAPPURAM DT. Thanks

Other Details:

Name:
hassainar

Feedback ref no.:
41531

Phone no.:
[protected]

Address:
S/O PATHIYIL MOHAMMED, PANG SOUTH P.O., KOLATHUR VIA, 679338 PIN, MALAPPURAM DT

City:
Perinthalmanna

State:
Kerala

Email ID o[censored]nregistered Customer :
[protected]@yahoo.com

Feedbacktype :
Query





********************************Disclaimer*******************************

The information contained in this message is BPCL's Confidential and Proprietary information and is intended only for the use of the recipient(s) named above. If the reader of this message is not the intended recipient, he/she is hereby notified that any use, dissemination, distribution, or copying of this communication or any of its content is strictly prohibited. In such case, please advise the sender immediately and delete it from your system. Further acknowledge that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of BPCL.

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Dear Sir

I am the holder of petrol bonus card No.[protected] and I have redeemed the petrol miles on dated 01.10.2008 and item code was 8284 and 8105 and for the above said items the petro miles were redeemed by the authorized agent of Bharat Petroleum and till date only one item has bene recieved and the other is still pending i..e. LG Washing Machine. I made so many request and several complaint to the company on toll free number, but nothing has been done even after passing of NINE months. As per the terms and conditions of the company, it was stated that the gift will be handed over to the customer within eight weeks now 36 weeks has already been passed and nothing has been done from the company side, Kindly do the needful and look into the matter expeditiously .

thanking you

yours sincerely

SANDEEP KOTLA
Advocate
House No.529, Sector-9, Panchkula
[protected]

I am having a bharat gas connection in PUNE ( MAHARASHTRA ) with a dealer NATRAJ GAS AGENCY in KOTHRUD area my con no is 26530 I had booked refill through ebharatgas on three instances and till date I have not recieved my refill but you all must be wondering that how have I survived BUT the fact is the same delivery man of the retailer ( who says he has no booking of my no ) gives me a cylinder for a extra price when & where ever required. I had complained previously also but in vain so I have resumed to illegal method of obtaining of cylinder.The delivery boy of NATRAJ GAS AGENCY is a great man for his family cos he is one person who must be having a slsry of arond 5000 pm but must be taking incentives of over 10000 pm .

I am a regular user of Bharat gas and never faced a single problem in delevery of bharat gas cylender from any of your authorised agency.
I had changed my connection from Renu gas service Model Town, Panipatto Saluja gas service Panipat ( Haryana) in year 2009 and after that I started facing problem in delevery. Last time I recieved the cylender after ~ 25 days after reminder and this time I have booked my gas on 12.05.09 and till date (12.06.09) I have not recieved the supply despite i am reminding from last week for the supply.
Kindly ressolve this problem forever.
Thanks & Regards,

Deepak Kumar
# 733, Sector - 11
HUDA, Panipat (Haryana)
mob:[protected]

I have been using my petro card for the last 8years and to my dismay came across an occasion wherein the BPCL petrol pump outlet (Nikhil Filling Station) at M.G. Road, Bangalore, refused to accept my Petro Card and insisted on my paying cash and after heated exchange of words finally accepted the same reluctantly when I insisted on the complaint book to register my complaint.

There are a few petrol pumps who deliberately says that they do not have stock of normal petrol and fills in Speed.

Will BPCL look into this.

M.Narayanan
Bangalore

Dear All,

i am coustomer of Bharat gas, our Distributer Sesha Sai Gas Agency, its located at Seetaram Nagar, Guntur of Andhara pradesh, We are faceing lot of probulems from this agency. They are not giviing proper response to all coustomers requests.

here illiterate & old peple is 60% they suffering too much by Sesha Sai services.

the Desktop people bhihaviear & thair Langauge always like very cheep & negligency,

they are giving worst service to the coustomers.


i kindly request you to superie/concern people pl. take action immidiatly.

with regads,

B.RAMESH
GAS NO:-38804,
KOTHAPET,
GUNTUR
[protected]

Dear sir,

I am consumer of Bharat Gas. My consumer No. is 21165 . My name is Kondaveeti Basavapurnaiah s/o.k.Venkateswrlu .

Your delivery and other services are prompt but When I transfered Sangareddy ( Medak district) to Nandigama (Krishna District) I have facing a lot of problems from sangareddy agency the agency name is Vinay Gas agency Sangareddy.
I submitted all required documents to the agent for the transfer purpose. 28.11.2008 till to day I am not yet received any positive things from the agent. I approched so many times directly and indirectly to the agent. and I endorsed one of my relative to this process . but there is no results from the agent.

I request you kindly do the needful in this regard.

Thanking you,

Yours faithfully,

K.Basavapurnaiah
[protected],

in our area mahmudabad dist.valsad gujrat. bharat gass service is not doing home dilivery of gass and booking of gass has no any roole gass dilivery is on his mercy fully dictatorship is created by him. blackmarketing is on peack .pleas do something because i & all publick of area which is joint by this dealer are very puzile .no any rules are adopeted by him of bharat gass from first dilevery to second dilevery take time near about 45 days.
regards
ishwar rawal
age 30