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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
Complaints 15979
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6091
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 15

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P
Prem Prasoon
Feb 6, 2023
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Trying to PORT my number, but getting error " UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact service provider. My money also diducted. Please help me.
My mobile number is [protected]
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    ArnabSa
    Feb 5, 2023
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    When I am trying to to port my number I am getting a reply saying that UPC cannot be generated as there are subsisting contractual obligations with your service provider.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      AksV
      Feb 5, 2023
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      Not receiving UPC code for porting from BSNL. My no: [protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Arnav#0513
        from Una, Gujarat
        Feb 4, 2023
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        Address: Lathiani

        I had taken Dsl broadband connection along with landline connection and in 2016 i had to surrender the connection due to poor services of company. I had written to telecom Circle hamirpur to provide my security amount. But I had never recieved the amount. I want my security amount. My phone no[protected]
        Name- Amar Chand Sharma
        Address - Village chehru post office Lathiani sub district Bangana district una (H.P) 174308
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          seetha156
          Feb 3, 2023
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          I have tried to generate UPC number 4 times, but every time getting below 2 messages

          1) Your request for UPC has been delayed. Please wait while your request is being processed.

          2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            Sriraj9
            from Hyderabad, Telangana
            Feb 3, 2023
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            Address: Hyderabad

            I sent the message PORT to 1900 and I'm getting the below messages as the response

            1. Your request for UPC has been delayed. Please wait while your request is being processed.

            2. Requested for UPC for your mobile no. 8686XXXXXX could not be processed. Please retry after some time.

            I have retried it more than 5 times and I'm still getting the same messages as above.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              seetha156
              Feb 3, 2023
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              I have sent the port message to 1900 for more than 4 times. Still i am not getting the UPC code. I am getting either
              1) Your request for UPC has been delayed. Please wait while your request is being processed.

              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                P
                poncheirmaraj
                Feb 3, 2023
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                Resolved

                Sent porting request from my BSNL mobile Port [protected] to 1900, but keep getting UPC not processed this time, retry after sometime, customer care not able resolve asking me to try again.
                Feb 3, 2023
                Complaint marked as Resolved 
                CSC support asked me retry after 6pm, because every provider have restricted number of port out everyday, and it worked, received the UPC code immediately.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  R
                  Rittick Roy
                  from Howrah, West Bengal
                  Feb 3, 2023
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                  Address: Kolkata west Bengal

                  Last 2 days my bsnl sim card isn't working properly there is no signal other side my other sim is ok and hand set is also fine please give me a solution and help me through out this problem.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    K
                    Kaaviya A
                    from Chennai, Tamil Nadu
                    Feb 2, 2023
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                    This is sooooooooo frustrating, such a well known mobile service fails to reflect UPI transactions ... soo irritating, now I understand why everyone is switching their SIM from BSNL to other services, they provide instant notifications after every recharge...the customer care is asking me to recharge from a shop...I don't understand in which century they are living in...this mobile service is fit to be in the 20th century only...it is not adapting with the technology changes!! Worst services!!
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      T
                      TSPS Chennai
                      Feb 2, 2023
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                      Bsnl bill generated without providing broadband connection

                      Address: 58 sa colony 1 st street, Chennai

                      Hi

                      I submitted my bsnl form for new broadband connection on March 2020.later I got connection with Act fibernet so i informed BSNL not to process my application. No one came to my house from BSNL from then. After few months employee from BSNL inquired about the rejection of the new request. I informed that i already got connected with Act fibernet. They said ok that time and now BSNL sent me bill of 4785 rs for submitted my...
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                      S
                      swathy prakash
                      from Kollam, Kerala
                      Feb 1, 2023
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                      Address: BSNL all over India

                      Last month i forgot to pay my last month bill and BSNL just disconnected my internet.. and they said pay now for immediate reconnection... and payed the bill before 2 days and still i didn't get the service
                      this is my transaction id[protected]
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        P
                        Prateek_vats
                        Jan 31, 2023
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                        Sir I have done recharge on wrong mobile number [protected] instead of my other number would it be possible to get it reversed. My order number is BSE[protected]. If possible please provide the process detail.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          G
                          Golu96
                          Jan 29, 2023
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                          Dear authority,
                          This is to inform you that there is a damaged BSNL telephone pole in front of my shop which is of no use. This is causing a lot of problem, also there is a threat of thives.
                          So I request you to remove or relocate this telephone pole from the front of my shop as soon as possible.
                          For this I will be very thankful to you.

                          Location- Near The bhagalpur central co-operative bank pvt Ltd, K. B. Lal road, Nathnagar, Bhagalpur

                          Yours truly,
                          Prashant kumar
                          Nathnagar, Bhagalpur
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            N
                            NILENDU BHOWMIK
                            Jan 29, 2023
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                            Address: English bazar Malda

                            Hlw sir, when i send port massage money debited but upc not generate... Many i complain in customer care they raise my complain but they didn't solve the problem.. this problem i face along 3 and 4 months ..sir please help me
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              P
                              prateek-khera
                              from NEW DELHI, Delhi
                              Jan 28, 2023
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                              Address: New Delhi

                              This request is in regards to a unused telecom pole near to my house which has been causing mobility problem for me and in my neighbourhood. Me and people in my neighbours find it hard to park or move vehicle as the pole is blocking major portion of area. Also, the street is pretty narrow, making the situation worse.

                              The pole is not at all used for any telecom lines. hence its completely safe to remove it. I'd request you to kindly remove it at earliest.

                              Here's my address, adjacent to which the unused pole is located

                              J-5/72, Rajouri Garden, New Delhi - 110027

                              Also, my contact details:

                              Prateek Khera
                              +91-[protected]
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                V
                                Venkatakrishna G
                                Jan 27, 2023
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                                Resolved

                                I want to PORT from BSNL to other telecom operator and I am getting message "request for UPC could not be processed" after sending PORT message to 1900. Even I have recharged and BSNL debited the money and I am getting this nonsense message. BSNL is looting its customers like these issues.
                                Kindly fix this issue asap.
                                Jan 27, 2023
                                Complaint marked as Resolved 
                                You can mark this as Resolved. Got the UPC successfully
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  P
                                  [email protected]
                                  Jan 26, 2023
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                                  Not getting BSNL sim port massage.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    V
                                    Vinodthorat69
                                    Jan 25, 2023
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                                    U have on 19/01/2023 on line through SBI Yonolite made payment of Rs 398 towards recharge plan of Bsnl Prepaid.My account is debited on the same date. However Bsnl did not activated the plan.They said we have not received the amount . They told contact banker . After taking with the banker they have resolved issue saying Transaction Id successfully processed to your merchant.

                                    Transaction ID :-UHC6836454

                                    We therefore once again request you to refund Rs.398 immediately to avoid further action.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      J
                                      Johnsan
                                      from Coimbatore, Tamil Nadu
                                      Jan 25, 2023
                                      Resolved
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                                      Resolved

                                      UPC cannot be generated as there is an active request

                                      UPC cannot be generated as there is an active request for the change of ownership for this number....
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