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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
Resolved
6089
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9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 11

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S
Sukaran Rana
Apr 30, 2023
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Dear Authority,

This is to inform you that there is a BSNL telephone pole in front of my house which is of no use. There are two major issues with it. First, it is causing parking problems. Second it can cause theft at my residence as it directly leads to my first floor.

Kindly take prompt action in removing it. I will be very thankful to you.

Yours Truly
Sukaran Rana
5/22B Patel Street
Vishwas Nagar, Shahdara
Delhi-110032
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    A
    Abhishek Paneri
    Apr 29, 2023
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    I am trying to port my BSNL number, but every time I try to generate UPC number by sending PORT message to 1900 I get following response

    Request for UPC for your mobile no. 94xxxxxxx2 could not be processed, please retry after sometime.

    Every text message for UPC costs me 1.2 rupees and even after multiple requests I am not able to receive the UPC.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Sandeepp Rhaam
      Apr 29, 2023
      Resolved
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      Resolved

      I've been trying to generate MNP from my Number and it's always been delayed and being denied. My number: [protected]
      Jun 17, 2023
      Complaint marked as Resolved 
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        Sandeepp Rhaam
        Apr 29, 2023
        Resolved
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        Resolved

        I've been trying to request 1900 for Porting my number and everytime it turns out as "Request for UPC for your mobile no. 9********** could not be processed. Please retry after some time."

        Please Help
        +1 photos
        Apr 29, 2023
        Complaint marked as Resolved 
        Duplicate
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          S
          Shadow .
          from Visakhapatnam, Andhra Pradesh
          Apr 22, 2023
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          Request you to kindly provide the required information and make the sim activated as soon as possible without loosing contact numbers
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            D
            dewasravi
            from Chennai, Tamil Nadu
            Apr 19, 2023
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            Sir,
            My landline number[protected] is dead for the past 10 days and I had lodged a compliant on 10.04.2023 with docket number[protected]. I had been following with your customer care [protected] and I get the same reply WE ARE ESCLATING AND STAFF WILL CALL YOU SHORTLY..!! When I ask them to transfer the line to the next authority the flatly refuse or say NO HIGHER UPS ARE AVAILABLE..!!
            On one occasion (15.04.2023 @ 10.40 a.m) the customer care lady ANUBHAVI cut the phone abruptly...!!! One time they asked me to appeal online and I got a new docket number as[protected].
            Till date no one has contacted me or no one has come to rectify.
            Is this the service you give to your customers..?? No wonder people are switching to other private services..!!
            Hope to get my phone rectified at the earliest.
            N.Balasubramanian
            [protected].
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              D
              dewasravi
              from Chennai, Tamil Nadu
              Apr 18, 2023
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              Phone dead for 10 days

              My landline number 044-222XXXXX is dead for the past 10 days and I had lodged a compliant on 10.04.2023 with docket number[protected]. I had been following with their customer care [protected] and I get the same reply WE ARE ESCLATING AND STAFF WILL CALL YOU SHORTLY..!! When I ask them to transfer the line to the next authority the flatly refuse or say NO HIGHER UPS ARE AVAILABLE..!! On one occasion (15.04.2023 @ 10.40 a.m) the customer...
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              D
              Devi Praveen
              Apr 15, 2023
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              I by mistake have recharged my friends mobile with rs.98 2 GB data plan from number [protected] to the number [protected], I want it refunded to [protected]
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                M
                Mohan2492
                from Chennai, Tamil Nadu
                Apr 14, 2023
                May 12, 2023
                This thread was updated on May 12, 2023
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                Address: Thambu chetty street, parrys,

                Hi, this is regarding for BSNL piller box remove to another location,
                In previously as per my knowledge they constructed the bsnl piller box 244 in Thambu chetty street, parrys, now we have planning to construct the balcony the piller box attched to my home our balcony is so damaged once we destroy blacony it will cause damged to BSNL piller box, so i requested please remove the piller box no :244 to another location, i have tried many times there is no response from their end, so kindly help me the issue ?

                Thambu chetty street, parrys,
                Piller no:244
                +1 photos
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                Hi Team, Any update on this issue
                Reply
                Stille we didn't get any response from BSNL side, could you please priortize the issue.

                Pillar box remove - Comment #4104414 - Image #0
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                  A
                  [email protected]
                  from Raipur, Uttarakhand
                  Apr 11, 2023
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                  Address: Md hafiz house near bhisam kirana store ward number 35 durga nagar birgao raipur

                  UPC cannot be generated as there is an active request for the change of ownership for this number. Mobile phones number [protected]
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    A
                    [email protected]
                    from Raipur, Uttarakhand
                    Apr 11, 2023
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                    UPC cannot be generated as there is an active request for the change of ownership for this number. This message comes every time whenever i try to port out my number
                    +1 photos
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                      J
                      Jaseem Ismayil
                      Apr 9, 2023
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                      I'm getting this error while trying to get port id
                      "UPC cannot be generated as there is an active request for the change of ownership for this number."

                      Trying to port my connection as bsnl provide poor network in my region. Need an urgent resolution on this.

                      Phone number: [protected]
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                        K
                        Kaushik54
                        from Bhubaneswar, Odisha
                        Apr 9, 2023
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                        Money taken my BSNL but no recharge done as of now. It’s complaint portal is also not working. Kind fix it as soon as possible
                        Order id - PGSM[protected]
                        UPI ref[protected]
                        +1 photos
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                          P
                          Ppeeskdnd
                          from Bengaluru, Karnataka
                          Apr 9, 2023
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                          Thanks for Sim activation
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            Ppeeskdnd
                            from Bengaluru, Karnataka
                            Apr 9, 2023
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                            Thank you for Sim activation
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              H
                              Himanshu2006
                              from Dumka, Jharkhand
                              Apr 4, 2023
                              Resolved
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                              Resolved

                              My outgoing services were stopped although I have balance due to expiry date. So I have done 201 rupees per second plan recharge for my plan extension on 02/04/2023. I made this transaction on BSNL app and made payment through BHIM UPI(Transaction id:[protected]. It was shown that the recharge was unsuccessful and the transaction id is NUW[protected].Please resolve this problem as soon as possible and please refund my amount
                              Apr 8, 2023
                              Complaint marked as Resolved 
                              got my refund thank u very much
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                abhiachal2007
                                Mar 30, 2023
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                                Address: Siwan (Bihar)

                                I have been facing issue since 24th of March 2023. Broadband (FTTHWLT) connection went down at around 13:00 hrs which got restored on 26th of March 2023 at aeound 18:00 (Outage was about 53 hrs). Now since then the line is having heavy network latency and packet drops. Tried reaching locally as well as raised complaints via BSNL Self Care portal as well but it got closed without having the outage resoration or the confirmation. There is no option to reopen the ticket and trying on the customer care number is not being answered at all. The complaint ID was attached herewith for reference with the Ping Snapshots clearly showing the packet drops. It is backbone for my work and hence living. Hence impacting my daily earning to feed my dependents.

                                Telephone Number is[protected]
                                +2 photos
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                                  R
                                  rudraexcelsior
                                  Mar 28, 2023
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                                  Address: amini island

                                  I have a broadband connection in Amini, UT of Lakshadweep associated with number [protected]. It is a BSNL connection. The Wifi almost always does not work. Repeated complaints filed with BSNL but no use.

                                  Why should I pay every month full billif I am not getting connection 24/7?
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    V
                                    vinodazure
                                    from Chennai, Tamil Nadu
                                    Mar 28, 2023
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                                    Hi Team,

                                    This is to inform you that I'm getting messages continuously about the payment which I'm unaware of since I have paid all the outstanding amount at the time of closure of my connection .

                                    Attaching the receipt for your reference.

                                    I already deposited 1000 /- at the time of new connection and which is not refunded to me even after closing the account on 27/09/2021.

                                    Kindly check and do the needful.

                                    Thanks & Regards,
                                    Vinod J
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Veena AG
                                      from Shimoga, Karnataka
                                      Mar 27, 2023
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                                      Address: Shimoga

                                      Cross connection is happening from last 20 days
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