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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
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6089
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9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 13

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G
GautamJain21
from Powai, Maharashtra
Mar 7, 2023
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Hi team,

I had recharged the BSNL UPW prepaid mobile no. [protected] of Rs. 49 on Nov. 28, 2022. Rs. 49 had deducted from my MobiKwik wallet. But the recharge had not done.

I have still not received the refund of Rs. 49 in my MobiKwik wallet.

Please resolve this issue.

MobiKwik Order ID: MBK[protected]

Operator ID: [protected]

Thank you.

Regards,
Gautam Jain
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    H
    hsingh1972
    from Delhi, Delhi
    Mar 7, 2023
    Feb 2, 2024
    This thread was updated on Feb 2, 2024
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    Dear Sir,

    I want to port my BSNL number [protected] but every time send SMS on 1900 I receive message from 1901 as " UPC cannot be generated due to payments outstanding. Please contact your service provider for further assistance".

    Please solve the issue immediately as I have already cleared all the dues/bills generated as on 02.03.2023. Any balance due bill may be generated on the portal for clearing the issue.

    Thank you so much
    My mobile no [protected]
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    View replies
    I too am getting the same message.
    I have a Karnataka circle BSNL post-paid connection having a regular bill of Rs.251
    I also have a deposit of Rs.2000 which I had deposited to get International Call option several years ago.

    Now I have paid all outstanding bills and the next billing date is 2 weeks from now, yet I keep getting the message "UPC cannot be generated due to payments outstanding. Please contact your service provider for further assistance." when I send PORT 9XXXXXXXXX to 1900

    2024-Feb-2nd
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      T
      techAzam
      Mar 7, 2023
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      I have a BSNL finer broadband connection with number [protected] and landline number[protected]. On 8/02/2023 I have submitted an application to terminate my connection to their office through email as well as hard copy to their SO office after clearing up all my dues. After that I have followed them several time but they are not responding. And today after a month I have received a bill. Please help me to terminate this connection.
      +2 photos
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        G
        gmk159
        from Ahmedabad, Gujarat
        Mar 7, 2023
        Mar 12, 2023
        This thread was updated on Mar 12, 2023
        Resolved
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        Resolved

        Address: At Bhairavnath Temple. Bhairavnath cross road, maninagar Ahmedabad 380008

        Registered complaint for internet not working multiple times . BSNL is stating issue is resolved. However there is still issue and my landline and broadband is still down. Tried calling the service guy who's number is in my bill to reach out to during internet issue. He is also not picking up phone. My landline number is [protected]. Having issue since 1st March. Registered complaint multiple time so far. However BSNL guys are closing the ticket saying it's resolve. No one is responding and trying to solve my issue. I have opened a new ticket again.
        +4 photos
        Jul 30, 2023
        Complaint marked as Resolved 
        Issue is not resolved. Still issue persist
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        Issue is still the same. No one is reaching out and no one came to check as well
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          L
          Lokiman
          Mar 3, 2023
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          Address: Aligarh

          I'm trying to port my number from 2 but i always received this sms-

          UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

          I called customer care for 50+ times but they don't helped me .
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            E
            erndmkhan
            from Khargone, Madhya Pradesh
            Feb 28, 2023
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            BSNL installed tower on our roof on 2017at shahpura gogawa, khargone, M.P. 09/11/2022 to till we didn't get rent and at the time of tower installation they did agreement. so it has end on 9/11/2022 . we submitted application at BSNL Khargone, M.P on 16/09/2022.
            and visited a lot of time BSNL Khargone and BSNL Indore but we didn't get any response from officers .
            we felt helpless . kindly requested to you please solve our problem and gives our rent on time.

            Vendor number 5079030
            Siddik Ahmad
            mo. no. [protected]
            +1 photos
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              C
              chauhan123234567
              from Kurukshetra, Haryana
              Feb 26, 2023
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              Sim internet is not getting on

              Address: kurukshetra, haryana

              Hello, my internet connection is not getting on and it show the message "the terminal cannot be configured remotely, please contact customer care for further assistant" please solve this issue as soon as possible. I am a student and this thing create a lot of problem in my studies.
              my no-[protected]...
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              M
              Mehzabi ansari
              Feb 25, 2023
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              Bill paid but not showing

              I have paid my bill online through my bsnl app. But it doesn't show any transaction of the payment and nor i got the receipt...
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              R
              Ravikr98
              from Gaya, Bihar
              Feb 22, 2023
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              Website: Bsnl.nic.in

              Sir my BSNL no. is [protected], I am trying to Generate UPC NO since Dec 22 and have raise Complaint since there too but no solution have been provided so far. So please remove THEAT CONTRACTUAL OBLIGATION clause and let me port, PLEASE
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                R
                rosnasaji
                Feb 21, 2023
                Resolved
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                Resolved

                I have done a recharge of ₹66 through google pay, and also ₹107 through their portal. But the recharge was not made.
                When I contacted their customer service, it was said that ₹66 was charged to an old plan and currently that plan is not available.
                About ₹107, they said that the money is not recieved by them, and that will be credited back soon. but the same has been debited from my account and till now it has not been credited, It is almost 2.5 weeks now. Then they asked me to make a payment of ₹99 to get the recharge done.
                Feb 21, 2023
                Complaint marked as Resolved 
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  K
                  kumar009988
                  Feb 20, 2023
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                  Dear bsnl,

                  i am writing to request a refund for an incorrect

                  mobile recharge that i made on[protected]. I accidentally

                  recharged the wrong mobile number 9473363xx9

                  and would like to request a refund for the amount of 797

                  . The transaction id for this recharge is [protected]

                  thank you for your time and assistance in this mail.
                  +1 photos
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                    R
                    Ravikr98
                    from Gaya, Bihar
                    Feb 20, 2023
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                    Address: Q2V5+427, Durga Bari, Gaya, Bihar 823001

                    Despite trying numerous times of generating UPC number to port it didn't work and I have raise this Complaint since December 25 but no Customer care heed to resolve this. I only want to get UPC no. As here network problem is worse to use
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      M
                      mahaveer_evo
                      Feb 17, 2023
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                      I have tried to generate UPC number 7 times, but every time getting below 2 messages

                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                      2) Request for UPC for your mobile no. 91could not be processed. Please retry after some time.

                      Kindly process without further delay on number +91-[protected]
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        M
                        mahaveer_evo
                        Feb 17, 2023
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                        I have submitted multiple request for PORTING OUT of BSNL.
                        But I receive the following 2 messages repeatedly even after submitting Port request multiple times.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          A
                          Ashim76
                          Feb 15, 2023
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                          My balance of 499 had been debited my transaction I'd is T2302141016366818495228
                          And I haven't received my recharge whose transaction ID is NUE[protected]
                          +2 photos
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                            M
                            Manojsk91
                            from Bengaluru, Karnataka
                            Feb 14, 2023
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                            Address: 232 4th cross HMT layout Mathikere Bangalore 560054

                            There is a bsnl pole in front of the house which is of no use please help in removal of the pole as it’s causing parking issue and rodents around are causing issue and damaging the property
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              J
                              jasbeer j
                              Feb 13, 2023
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                              Mobile number [protected]
                              I am not getting UPC code for MNP. Getting a message (Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.)
                              Please do the needful
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                S
                                Sanalnj
                                from Chalakudy, Kerala
                                Feb 9, 2023
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                                Resolved

                                I have tried to generate UPC number more than 3 times, but every time getting below 2 messages

                                1) Your request for UPC has been delayed. Please wait while your request is being processed.
                                2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                                always the message is charged.Kindly process without further delay.
                                Feb 9, 2023
                                Complaint marked as Resolved 
                                Duplicate ticket
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  Sanalnj
                                  from Chalakudy, Kerala
                                  Feb 9, 2023
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                                  I have tried to generate UPC number more than 3 times, but every time getting below 2 messages
                                  1) Your request for UPC has been delayed. Please wait while your request is being processed.
                                  2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                                  Always they charged for each message. Kindly process without further delay.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    A
                                    Anthony98
                                    Feb 9, 2023
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                                    I am unable to recieve port message after sending port request
                                    Getting message as has been delay and after that it was cancelled
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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