Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected Sir/Madam,

My landline phone number[protected] was dead and not working for past 6 days. A complaint has been raised twice however the complaint has been closed without restoring my landline connection. My landline connection still dead as of now. I have re-raised complaint once again today through IVR. For past 4 months, each and every month my landline was dead for more than 15 to 20 days. Now in this month it's already 6 days gone. I have received bill for Rs.388 for the month of October 2022 however no adjustments made yet for the month of October. This issue is getting prolonged for more than 4 months with main cable issues and this can't be entertained at all. I had conversation with AE today they said the issue will be resolved by today and also my bill will be adjusted however the issue was not yet resolved and also my bill was never adjusted. It's an involuntary churn. We are unhappy with the service with BSNL Chennai Telephones. Rather provide uninterrupted landline services or do adjustments when the problem persists. I have no other choice. Please find the attached screenshot of my complaint and restore my connection ASAP and also adjust my October 2022 ASAP. Without any service this doesn't make any sense paying bills henceforth. It's simple when bills are getting paid correctly on or before due date, the same I expect uninterrupted services from BSNL Landline Chennai Telephones.

Thanking You,

Yours Sincerely,
Manikandan Gurumoorthy
S/O K.Kamala(BSNL Landline Customer)

Private and Confidential:
My Landline Telephone number[protected]BB Combo) connected to BSNL Exchange at Adyar Chennai is dead and there is no dial tone from the instrument. However, thanks to BSNL, Internet connection on this line, has been restored after four days.
However, I am not able to make or receive calls using this telephone to make or receive calls as there is no dial tone.
I am not able to lodge any complaint on this account and registration of my complaint is rejected at the BSNL selfcare portal. Kindly help to rectify the fault soon. Thanks and Regards,

My bsnl sim suddenly stopped working since 2 days.. Other network sims are working fine.. Phone number is [protected]

I used my HDFC debit card to make an online payment for Rs 397.00 towards recharge of mobile no[protected] on 04Nov22. This payment was completed after receiving OTP from HDFC. My account has also been debited for the said amount. However BSNL have indicated the transaction has failed and recharge has not been effected.
Please look into the matter and do the needful to reverse the charges to my HDFC account.
Thank you.
John Mampilly

MOBILE NO BSNL [protected]
Online recharge transaction for RS 397.00 using my HDFC Debit card has apparently not being succesfully completed as I have not received any payment update for the same from BSNL.
However my HDFC account has been debited for Rs 397.00.
Kindly check the matter and I seek a resolution at the earliest.
Thank you.
John

There is a telephone post just Infront of our property which remaining is creating problem in moving to and from the property . please contact in given mobile number for details

After sending PORT request to 1900 I am received below 2 messages.
1. Your request for UPC has been delayed. Please wait while your request is being processed.
2. Request for UPC for your mobile no.********** could not be processed. Please retry after some time.

I have been trying to get UPC for a long while, but everytime I keep getting these two messages everytime :-

Your request for UPC has been delayed.Please wait while your request is being processed.

Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.

Pls Help
I need the UPC code

I am trying to recharge stv_48 through Bsnl portal but it returns the message "Transaction faile due to invalid service class" I also tried from my Mobile But MMi coad says no bundle is included. this going on since three days pleas resolve my problem.

I got two post paid connections vide Nos. [protected] and [protected]on 24.09.2022 from BSNL OFFICE at B GARDEN, HOWRAH. the 1st one was used in little span from next day locally till 5th october, 2022 and thereafter, it was used in kashmir till 12th october, 2022. I can not understand how the bill was generated on 5th october amounting Rs.376/- which was paid on 25.10.2022 as on due date.
not this, the 2nd SIM was truely used from 06/10/2022 in kasmir till 12/10/2022 and then upto last week locally. my question is that how its bill has been generated on 05/10/2022 with a high amount Rs. 392/- that is prior to use.
please arrange to supply call details of these two post paid connections for which such enourmous bills have to be paid.
your reply is solicited early. My mail address is: [protected]@gmail.com

I got two post paid connections vide Nos. [protected] and [protected]on 24.09.2022 from BSNL OFFICE at B GARDEN, HOWRAH. the 1st one was used in little span from next day locally till 5th october, 2022 and thereafter, it was used in kashmir till 12th october, 2022. I can not understand how the bill was generated on 5th october amounting Rs.376/- which was paid on 25.10.2022 as on due date.
not this, the 2nd SIM was truely used from 06/10/2022 in kasmir till 12/10/2022 and then upto last week locally. my question is that how its bill has been generated on 05/10/2022 with a high amount Rs. 392/- that is prior to use.
please arrange to supply call details of these two post paid connections for which such enourmous bills have to be paid.
your reply is solicited early. My mail address is: [protected]@gmail.com

This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
Plot no 7, survey no 27, vijaynagar colony, ramnagar road picket secunderabad 500026,
For this I will be very thankful to you, please oblige.

Yours truly
Naveen kumar
[protected]/ [protected]

My bsnl landline phone connection is completely dead from last 2 months
Made several complaints but no response and also visited personally exchange but no onr giving respomse
As they say no technician's are available
Please help regarding this issue
As I'm paying regularly a bill ot this no.
Bsnl 040
24520810

Dear Authority,
This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
For this I will be very thankful to you, please oblige.

Regards,

Gurumurthy
Bommanahalli
Bangalore

I am from Uttar Pradesh but I have come here to work in Tamil Nadu but here my network is catching 3G but I am not able to use data in data roaming when I turn on the data then the data is not playing. Will this data work in roaming or not and if it does not work then tell me I will get my sim ported. I called on 1503 and [protected] but it is not responding.

" I have surrendered my landline phone no.[protected] after taking FTTH connection. On 18th November 2020 a SMS was received that an amount of Rs, 1993/- was generated for refund. But however to till date 11.01.2021, the amount was not received."
The above complaint was not at all resolved. In the mean time I was asked to give a request, so that the amount can be credited to my FTTH account. I gave a letter to my home branch. They asked me to contact the rich office and latter asked me to give email to cuddalore office. I have been waiting for a long period to get back the amount. But till date not expedited.

Respected sir,
In below said residence address BSNL unused telephone pole exist in front of my house. It is obstructing the driveway and I'm facing problem driving my car into my property because of the unused pole in the below mentioned address. So I request you to remove the pole.

Address
A. Samuel Johnson,
Hocker Street (Opposite to Hocker School),
Neyyoor Post,
Nagercoil,
Tamil Nadu
Mobile Number : [protected]

Complaint against BSNL
Telephone No. : …….3251
Online Complaint Nos:[protected],[protected],[protected],[protected],[protected]

The above telephone is in the name of my brother James de Souza who is a cancer patient. It has been malfunctioning for the last 3 months. Numerous online complaints have been made, the last three captioned above. The technician from BSNL, one Santosh, has determined that there is no problem with the router and my laptop functions perfectly at other locations. There is obviously something wrong with the BSNL internet and to date the complaint has not been resolved.
I have tried to liaise with their field staff. The DET, Choudhary is the quintessential penpusher and directed me to one or another of his staff to no useful purpose. Dy. GM, Kulkarni – all bluster and no muster - also promised that the complaint would be resolved, to no effect and the linesman Malikarjun says that there is nothing wrong with the line. The P.A. to the G.M., Mr. Harikrishna finally directed one Chandrakant Ghatse who has attended to the complaint. Apparantly some resetting is required in some of their systems and the complaint to date not been resolved.
I am a senior citizen and have been a customer of the BSNL for my entire life - constrained no doubt by its monopoly in the field. Given my experience it is not surprising that many of its erstwhile customers have migrated to other service providers. One can be sure that many more will follow.
J. de Souza

No network coming in our area
Mota varachha, surat, gujarat
2G comes only 1 bar every time bsnl customer care cut my call from last 1 year we facing issue ...many times mail given to bsnl no proper answer shown

I paid the bill amount Rs.481/- period from 01 Aug 2022 to 31 Aug 22 on 03 Oct 2022. Txn ID is. NX22100315494212971850881. But the same amount(Rs. 481/-) again included in the next bill period from 01 Sep 22 to 30 Sep 2022.