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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Oct 9, 2025
Complaints 15968
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 19

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J
jukku
from Bengaluru, Karnataka
Nov 5, 2022
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I used my HDFC debit card to make an online payment for Rs 397.00 towards recharge of mobile no[protected] on 04Nov22. This payment was completed after receiving OTP from HDFC. My account has also been debited for the said amount. However BSNL have indicated the transaction has failed and recharge has not been effected.
Please look into the matter and do the needful to reverse the charges to my HDFC account.
Thank you.
John Mampilly
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    J
    jukku
    from Bengaluru, Karnataka
    Nov 4, 2022
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    MOBILE NO BSNL [protected]
    Online recharge transaction for RS 397.00 using my HDFC Debit card has apparently not being succesfully completed as I have not received any payment update for the same from BSNL.
    However my HDFC account has been debited for Rs 397.00.
    Kindly check the matter and I seek a resolution at the earliest.
    Thank you.
    John
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      R
      Rasthan sahar
      Nov 3, 2022
      Resolved
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      Address: Kottal Paramba House, P.O. Nallalam

      There is a telephone post just Infront of our property which remaining is creating problem in moving to and from the property . please contact in given mobile number for details
      Nov 3, 2022
      Complaint marked as Resolved 
      The complaint no resolved yet
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        G
        gaganmitruka
        from Hanumangarh, Rajasthan
        Nov 2, 2022
        Resolved
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        Resolved

        After sending PORT request to 1900 I am received below 2 messages.
        1. Your request for UPC has been delayed. Please wait while your request is being processed.
        2. Request for UPC for your mobile no.********** could not be processed. Please retry after some time.
        Nov 3, 2022
        Complaint marked as Resolved 
        As per my conversation with support executive on 1505 UPC was in process for the day when Port request was sent and they asked me to wait for 24 hours and neglect could not be processed message. I tried again next day at 5:00 AM and received UPC code at the same time.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          K
          KAMARUSHI RACHIT KUMAR
          from New Delhi, Delhi
          Nov 2, 2022
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          I have been trying to get UPC for a long while, but everytime I keep getting these two messages everytime :-

          Your request for UPC has been delayed.Please wait while your request is being processed.

          Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.

          Pls Help
          I need the UPC code
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            B
            Bombok
            Oct 31, 2022
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            Address: BSNL Varanasi UP East

            I am trying to recharge stv_48 through Bsnl portal but it returns the message "Transaction faile due to invalid service class" I also tried from my Mobile But MMi coad says no bundle is included. this going on since three days pleas resolve my problem.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              K
              kumaresh chatterjee
              from Bahula, West Bengal
              Oct 30, 2022
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              Address: B GARDEN/ SHIBPUR AREA, HOWRAH-711103

              I got two post paid connections vide Nos. [protected] and [protected]on 24.09.2022 from BSNL OFFICE at B GARDEN, HOWRAH. the 1st one was used in little span from next day locally till 5th october, 2022 and thereafter, it was used in kashmir till 12th october, 2022. I can not understand how the bill was generated on 5th october amounting Rs.376/- which was paid on 25.10.2022 as on due date.
              not this, the 2nd SIM was truely used from 06/10/2022 in kasmir till 12/10/2022 and then upto last week locally. my question is that how its bill has been generated on 05/10/2022 with a high amount Rs. 392/- that is prior to use.
              please arrange to supply call details of these two post paid connections for which such enourmous bills have to be paid.
              your reply is solicited early. My mail address is: [protected]@gmail.com
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                K
                kumaresh chatterjee
                from Bahula, West Bengal
                Oct 30, 2022
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                Address: 12/24 ,B G LANE, B GARDEN

                I got two post paid connections vide Nos. [protected] and [protected]on 24.09.2022 from BSNL OFFICE at B GARDEN, HOWRAH. the 1st one was used in little span from next day locally till 5th october, 2022 and thereafter, it was used in kashmir till 12th october, 2022. I can not understand how the bill was generated on 5th october amounting Rs.376/- which was paid on 25.10.2022 as on due date.
                not this, the 2nd SIM was truely used from 06/10/2022 in kasmir till 12/10/2022 and then upto last week locally. my question is that how its bill has been generated on 05/10/2022 with a high amount Rs. 392/- that is prior to use.
                please arrange to supply call details of these two post paid connections for which such enourmous bills have to be paid.
                your reply is solicited early. My mail address is: [protected]@gmail.com
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  K
                  Oct 30, 2022
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                  Address: Plot no 7 , survey no 27, vijaynagar colony, ramnagar road picket secunderabad 500026

                  This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
                  Plot no 7, survey no 27, vijaynagar colony, ramnagar road picket secunderabad 500026,
                  For this I will be very thankful to you, please oblige.

                  Yours truly
                  Naveen kumar
                  [protected]/ [protected]
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Shivlal Pitty
                    Oct 29, 2022
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                    Address: 20.4.650 shah gunj

                    My bsnl landline phone connection is completely dead from last 2 months
                    Made several complaints but no response and also visited personally exchange but no onr giving respomse
                    As they say no technician's are available
                    Please help regarding this issue
                    As I'm paying regularly a bill ot this no.
                    Bsnl 040
                    24520810
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                      G
                      Giri40
                      from Bengaluru, Karnataka
                      Oct 27, 2022
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                      Dear Authority,
                      This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
                      For this I will be very thankful to you, please oblige.

                      Regards,

                      Gurumurthy
                      Bommanahalli
                      Bangalore
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        shahrozaslam
                        from Budaun, Uttar Pradesh
                        Oct 27, 2022
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                        Address: Budaun Uttar Pradesh

                        I am from Uttar Pradesh but I have come here to work in Tamil Nadu but here my network is catching 3G but I am not able to use data in data roaming when I turn on the data then the data is not playing. Will this data work in roaming or not and if it does not work then tell me I will get my sim ported. I called on 1503 and [protected] but it is not responding.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          BalajiRamesh
                          from Neyveli, Tamil Nadu
                          Oct 25, 2022
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                          Address: Neyveli Township

                          " I have surrendered my landline phone no.[protected] after taking FTTH connection. On 18th November 2020 a SMS was received that an amount of Rs, 1993/- was generated for refund. But however to till date 11.01.2021, the amount was not received."
                          The above complaint was not at all resolved. In the mean time I was asked to give a request, so that the amount can be credited to my FTTH account. I gave a letter to my home branch. They asked me to contact the rich office and latter asked me to give email to cuddalore office. I have been waiting for a long period to get back the amount. But till date not expedited.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Aji Ruth
                            Oct 25, 2022
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                            Address: Opposite to Hocker school, Neyyoor post, Nagercoil, Tamil Nadu

                            Respected sir,
                            In below said residence address BSNL unused telephone pole exist in front of my house. It is obstructing the driveway and I'm facing problem driving my car into my property because of the unused pole in the below mentioned address. So I request you to remove the pole.

                            Address
                            A. Samuel Johnson,
                            Hocker Street (Opposite to Hocker School),
                            Neyyoor Post,
                            Nagercoil,
                            Tamil Nadu
                            Mobile Number : [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              J
                              Joeyde
                              Oct 25, 2022
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                              Complaint against BSNL
                              Telephone No. : …….3251
                              Online Complaint Nos:[protected],[protected],[protected],[protected],[protected]

                              The above telephone is in the name of my brother James de Souza who is a cancer patient. It has been malfunctioning for the last 3 months. Numerous online complaints have been made, the last three captioned above. The technician from BSNL, one Santosh, has determined that there is no problem with the router and my laptop functions perfectly at other locations. There is obviously something wrong with the BSNL internet and to date the complaint has not been resolved.
                              I have tried to liaise with their field staff. The DET, Choudhary is the quintessential penpusher and directed me to one or another of his staff to no useful purpose. Dy. GM, Kulkarni – all bluster and no muster - also promised that the complaint would be resolved, to no effect and the linesman Malikarjun says that there is nothing wrong with the line. The P.A. to the G.M., Mr. Harikrishna finally directed one Chandrakant Ghatse who has attended to the complaint. Apparantly some resetting is required in some of their systems and the complaint to date not been resolved.
                              I am a senior citizen and have been a customer of the BSNL for my entire life - constrained no doubt by its monopoly in the field. Given my experience it is not surprising that many of its erstwhile customers have migrated to other service providers. One can be sure that many more will follow.
                              J. de Souza
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                Ashish5527
                                from Surat, Gujarat
                                Oct 23, 2022
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                                Address: Bhaktinandan sector2,mota varachha,surat,gujarat

                                No network coming in our area
                                Mota varachha, surat, gujarat
                                2G comes only 1 bar every time bsnl customer care cut my call from last 1 year we facing issue ...many times mail given to bsnl no proper answer shown
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  J
                                  JODU OBAIAH
                                  Oct 20, 2022
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                                  I paid the bill amount Rs.481/- period from 01 Aug 2022 to 31 Aug 22 on 03 Oct 2022. Txn ID is. NX22100315494212971850881. But the same amount(Rs. 481/-) again included in the next bill period from 01 Sep 22 to 30 Sep 2022.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Oct 20, 2022
                                  Updated by JODU OBAIAH
                                  Sir, I had lodged a complaint against the same issue on BSNL Payment portal Dcoket No. DOCK[protected] on 12 Oct 2022. But still the complaint status is pending.
                                  I spoke with customer care too, but they are fail to solve my complaint and they were hold my call for a long time and disconnected the call with out any intimation for two times.
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                                    V
                                    vigneshr19
                                    Oct 20, 2022
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                                    I surrendered my bsnl connection on 25 april 2022. But did not get my refund yet.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Nov 17, 2022
                                    Updated by vigneshr19
                                    I have not received the refund. BSNL employee confirmed that the refund is approved and they are not sure when it will sent to my account. Please tell me the procedure and timeline when it will be deposited in my account.
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                                      S
                                      shreyasjune
                                      Oct 20, 2022
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                                      Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
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                                        D
                                        Deepanshuk_77
                                        from Sonipat, Haryana
                                        Oct 16, 2022
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                                        I would like to draw your kind attention towards the old BSNL TELEPHONE POLE which is causing a lot of fuss for the passerby and vehicles. It's been years no authority has made efforts to relocate this old pole. I just want you to remove that poll immediately from that location and shift it to another location. I'll be very grateful if you would take suitable actions on its removal.
                                        Thank you
                                        Deepanshu
                                        131001
                                        Kot mohalla, Faiz bazar
                                        Sonipat Haryana
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