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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 22

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A
ARUP KUMAR GHOSH
from Hyderabad, Telangana
Sep 12, 2022
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Address: Kolkata

PV_Rs397, GEN_Plan voucher 397, GEN_Plan Validity 300 Vide Receipt no[protected]dated 25.2.22 for phone 94xxxxxxxxwas recharged on 25.2.22.But now SMS received that my plan will be expired on 13.9.22.Please clarify the discrepancy against my plan validity days. Because my prepaid recharge plan has validity from 25.2.22 to 300days. BSNL now reduced the facility from 300 days to 200 days as per their revised plan .Why BSNL is sending SMS that validity expires on 13.9.22.I strongly appeal to authority for redressal my issue.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    D
    Dr. Poornachandra
    Sep 12, 2022
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    Address: Keelakarai

    BSNL network is not available inside the Mohamed Sathak Engineering College. This is affected the students and faculty members to learn online materials and telecast program
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Sankar vk
      Sep 12, 2022
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      Address: 14 west street, GN Palayam, Puducherry 605110

      In front of my house i have bsnl pole more than 20 years. From long back no one in my street are getting any services from this pole. It's ideal for many years. Because of this i have problem for parking my four wheeler vehicle inside of my house. Due to no usage of this pole i request your firm to remove it. Then i can make ke a way to arrange to park my vehicle easily. Kindly consider such requests and support me.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        V
        Vasanth1994
        from Annamalai Nagar, Tamil Nadu
        Sep 12, 2022
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        Address: Chidambaram

        Dear Sir/ Madam I'm getting frequently fake callers from bsnl private numbers. And they are threatening and asking money . I have make complaint in our home town police station. So kindly make it address and share the details with me it will be helpful for us thanking you.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          N
          Nrutyaranjan Penthoi
          from Puri, Odisha
          Sep 11, 2022
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          Have tried to generate UPC number 5 times, but every time getting below 2 messages

          1) Your request for UPC has been delayed. Please wait while your request is being processed.

          2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

          I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Sep 11, 2022
          Updated by Nrutyaranjan Penthoi           have tried to generate UPC number 5 times, but every time getting below 2 messages

          1) Your request for UPC has been delayed. Please wait while your request is being processed.

          2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

          I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
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            A
            arju951705
            Sep 11, 2022
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            Address: Banglore

            I have recharged my prepaid connection two times but it's not showing recharge
            As
            107/-
            197/-
            Respectively
            But didn't get reflectedmob-[protected]
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              K
              Karthickraj G
              Sep 11, 2022
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              I have tried to generate UPC number 5 times, but every time getting below 2 messages

              1) Your request for UPC has been delayed. Please wait while your request is being processed.

              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

              I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                T
                ThunderBiz
                Sep 10, 2022
                Resolved
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                Resolved

                I have tried to generate UPC code to port my mobile number. But I'm getting these 2 messages only

                1. Your request for UPC has been delayed. Please wait while your request is being processed.

                2. Request for UPC for your mobile no. 9xxxxxxxxx could not be processed. Please retry after some time.
                Sep 13, 2022
                Complaint marked as Resolved 
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  G
                  Goldygunwant
                  from Ahmedabad, Gujarat
                  Sep 10, 2022
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                  Address: 7 Teenmurti Bunglows, Khakharia Society, Thaltej, Ahmedabad 54

                  I had surrendered the landline number[protected] in the month of Nov 2021 with all the required forms and details like blank cheque for depositing the amount in my bank. The instrument was also surrendered on very day at different office which is 6 to 8 Km away from the Naranpura Office.
                  Till this date there is no refund deposited or any communication from BSNL office.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    R
                    riyasyahiakhan
                    from Thiruvananthapuram, Kerala
                    Sep 10, 2022
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                    I have tried to generate UPC number 2 times, but every time getting below 2 messages

                    1) Your request for UPC has been delayed. Please wait while your request is being processed.

                    2) Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                    I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      S
                      sivaselvamani
                      from Kallakurichi, Tamil Nadu
                      Sep 10, 2022
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                      UPC not generated while porting

                      Address: BSNL Tamilnadu

                      I have tried to generate UPC code, but every time failed got below messages

                      1. Your request for UPC has been delayed. Please wait while your request is being processed.

                      2. Request for UPC for your mobile no. 94xxxxxxxx could not be processed. Please retry after some time....
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                      M
                      Mohammed Ghouse Ul Islam
                      from hyderabad, Andhra Pradesh
                      Sep 9, 2022
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                      Address: 19-4-438/a/9/1 ,B.N.K colony tadbun

                      Dear authority,
                      I, Mohammed Ghouse Ul Islam S/o Mohammed Akthar Ali residence of 19-4-438/a/1 B. N. K colony, street no. 3, tadbun Hyderabad facing problem with bsnl no use pole which is at my parking area, kindly requesting to remove it or relocate, its very urgent, thankyou
                      Your truly
                      Adress: B. N. K colony, street no. 3, tadbun Hyderabad
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        SandeshKumarSingh
                        from Munger, Bihar
                        Sep 8, 2022
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                        Address: At-hardiyabad, Post- jankinagar
                        Website: Bsnl

                        I have tried to get UPC code for MNP more than 10 times in 1 week but I have not received UPC code. I receive only one SMS every time as:-

                        Your request for UPC has been delayed. Please wait while your request is being processed.
                        Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                        Kindly resolve this issue as soon as possible and send my UPC code.
                        Phone - [[protected]]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          B
                          bhamidipati satwik
                          Sep 8, 2022
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                          Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            SantanuGhosh123
                            Sep 7, 2022
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                            Try to getting UPC no. For port my BSNL sim card but every time showing this message
                            Your request for UPC has been delayed. Please wait while your request is being processed.
                            Request for UPC for your mobile no. could not be processed. Please retry after some time.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            I have tried to get UPC code for MNP more than 10 times in 1 week but I have not received UPC code. I receive only one SMS every time as:-

                            Your request for UPC has been delayed. Please wait while your request is being processed.
                            Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                            Kindly resolve this issue as soon as possible and send my UPC code.
                            Phone - [protected
                            Reply
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                              A
                              Amaljames
                              from Alappuzha, Kerala
                              Sep 7, 2022
                              Resolved
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                              Resolved

                              Tried raising request for MNP code to port my number. Keeps showing error or asking to wait even after multiple tries.

                              "Your request for UPC has been delayed. Please wait while your request is being processed."

                              After sometime, another msg shows request cannot be processed.

                              "Request for UPC for your mobile no. could not be processed. Please retry after some time."
                              Sep 8, 2022
                              Complaint marked as Resolved 
                              After sending multiple port messages, I received the port code
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                S
                                Syed Showkat
                                from Baramulla, Jammu and Kashmir
                                Sep 6, 2022
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                                I have made my bsnl postpaid bill amount of rs 567 to my bsnl number [protected] today on 6th sept 2022. However outgoing and incoming calls are still barred on my bsnl postpaid number. Kindly rectify the issue ASAP. Um highly disappointed by the poor response from bsnl side. Time and again they make people face such disturbances. Activate my number ASAP or I will have to look for other legal alternative

                                Syed Showkat Shafi Geelani
                                Bsnl number [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  J
                                  jyoti@67
                                  Sep 6, 2022
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                                  On 6th september 2022 i recharged my mobile no i.e [protected]. i got the email that your recharge is successful and money also got deducted from my card but my recharge is still not activated on my mobile no. i have recharged plan 107.
                                  here are some more details about my payments
                                  Hi JYOTIRANJAN,

                                  Your recharge of pre-paid mobile(BSNL) is successful.

                                  Paid to Amount
                                  BSNL Prepaid ₹ 107
                                  Order Id [protected]
                                  Subscriber Id [protected]
                                  Operator Reference
                                  Number [protected]
                                  Order date 06 September 2022
                                  please try to resolve this issue and please activate my no with 107 plan
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    R
                                    rishav1111
                                    from Moga, Punjab
                                    Sep 6, 2022
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                                    Address: dhillon patti purana moga h.no.456/38

                                    Hello Team,
                                    my name is rajiv mittal i am using a bsnl sim from last 20 years.now days i am facing a problem o[censored]nwanted reduction of money from my sim i also visit to customer care office but this problem is still not solved so please solve my problem other vise i change my connection
                                    Thank you
                                    ([protected]@gmail.com) for any update
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      N
                                      Naimish Sachani
                                      from Surat, Gujarat
                                      Sep 5, 2022
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                                      Address: Shakti industrial park, Jolwa

                                      I want to install tower on my building building is very heightened with G+4 floor and it's an industrial area so there were very poor network of all cellular company so that's chance to install tower on building solve the problem of poor network and increase your customer so I kindly request to you please visit the site and install tower as soon as possible.I hope you will reply quickly as soon as possible and visit site.

                                      Thank you

                                      Mo . NAIMISH - [protected]
                                      Sanket - [protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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