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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15970
Resolved
6089
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9881
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 20

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V
vigneshr19
Oct 20, 2022
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I surrendered my bsnl connection on 25 april 2022. But did not get my refund yet.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Nov 17, 2022
Updated by vigneshr19 I have not received the refund. BSNL employee confirmed that the refund is approved and they are not sure when it will sent to my account. Please tell me the procedure and timeline when it will be deposited in my account.
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    shreyasjune
    Oct 20, 2022
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    Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      D
      Deepanshuk_77
      from Sonipat, Haryana
      Oct 16, 2022
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      I would like to draw your kind attention towards the old BSNL TELEPHONE POLE which is causing a lot of fuss for the passerby and vehicles. It's been years no authority has made efforts to relocate this old pole. I just want you to remove that poll immediately from that location and shift it to another location. I'll be very grateful if you would take suitable actions on its removal.
      Thank you
      Deepanshu
      131001
      Kot mohalla, Faiz bazar
      Sonipat Haryana
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        G
        Gyanesh Agrawal
        Oct 14, 2022
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        On My Phone Number '[protected]', I'm Unable To Do Recharge . The Error Is 'Invalid Service Class' . Please Resolve This
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Swati ....Trivedi
          from Fatehpur, Uttar Pradesh
          Oct 13, 2022
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          To remove telephone pole cum dangerous electric pole

          Address: Ganga nagar colony near railway station changoo Bajpai gali fatehpur Uttar Pradesh 212601

          Dear BSNL authority
          Please remove the telephone pole as soon as possible
          Because the construction work start in my house and the telephone pole is uses as electric pole by people..
          The current flow is in pole and pole is in the drain
          Which is dangerous for human lives..
          If any unhappining things happened then only BSNL authority will had responsible for it..
          I hope you do your duty with responsibilitybr...
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          A
          Asim choudhary
          from New Delhi, Delhi
          Oct 12, 2022
          Resolved
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          Resolved

          Address: Consumer forum india
          Website: www.consumercomplaints.in

          The employee of Consumer Forum India has done fraud with me and is not picking up the phone by taking money from me. He has taken 3 lakh rupees from me. He told his name as Karthik his number is [protected]
          +4 photos
          Oct 13, 2022
          Complaint marked as Resolved 
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            satish kumar@
            from Rajgir, Bihar
            Oct 11, 2022
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            Address: Near sarda hotel Rajgir BSNL quarter

            I live at Rajgir BSNL quarter and my flat is very damage like stair, ceiling etc and it's cause very harmful and i complain from 5 years ago in BSNL office bihar Sharif but not any response and officers says wait from 5 years ago
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Oct 11, 2022
            Updated by satish kumar@             I live at Rajgir BSNL quarter and my flat is very damage like stair, ceiling etc and it's cause very harmful and i complain from 5 years ago in BSNL office bihar Sharif but not any response and officers says wait from 5 years ago

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              S
              Swati ....Trivedi
              from Fatehpur, Uttar Pradesh
              Oct 11, 2022
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              Address: Ganga nagar colony near railway station changoo Bajpai gali fatehpur Uttar Pradesh 212601

              Dear BSNL authority,
              This is to inform you that there is a BSNL telephone pole in the drain beside my house which is no use for phone cable but people uses it as electric pole which is dengerous for lives and causing a lot of parking problem of my vehicle..
              If any unhappining things happened then who will be responsible for it??
              I hope and request that you do your duty with responsibility..
              For this I will be very thankful to you
              I request you to remove this pole within 5 days. It's Naked hanging electric wire create more danger in rainy season...
              Please oblige
              Your truly,
              Swati Trivedi d/o Bal Krishan Trivedi
              Ganga nagar near railway station changoo Bajpai gali fatehpur Uttar Pradesh 212601
              +1 photos
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              Please remove the telephone pole as soon as possible
              Because the construction work start in my house and the telephone pole is uses as electric pole by people..
              The current flow is in pole and pole is in the drain
              Which is dangerous for human lives..
              If any unhappining things happened then only BSNL authority will had responsible for it..
              I hope you do your duty with responsibility
              Thank you for your further action
              Reply
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                P
                pr3012
                Oct 10, 2022
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                I am trying to port my bank number and trying to generate UPC code for that. Every time I send message for porting I get response- Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                I tried calling bsnl customer care many number of times, but of no use. They only kept on waiting for 24-48 hours and then close the complaint docket without resolving it.

                Kindly resolve my issue.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  R
                  Rontheda
                  from Udaipur, Rajasthan
                  Oct 10, 2022
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                  My sim is more than 90 days old and I have unlimited pack active on my number but still they are not giving me my UPC code.

                  Worst part is there's no way to contact them, I tried calling their customer care number and it says incoming call facility to this number is not available. And their office staff also did not provide any help. I have mailed the CMD too in this regard.

                  This number is very important to me that's why I don't want it to let go.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sovit_k
                    from Godda, Jharkhand
                    Oct 8, 2022
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                    I am trying to generate UPC for migration to another company because my sim is in roaming but UPC cannot be generated because there are some contractual obligations. For this I raised a complaint on customer support on 25 September they said after 24 hours it will to resolved I called after 24 hours because it still not resolved. I talk to the customer support on daily basis but the say same thing daily that please wait for 24 hours after that this will be resolved but it still in obligations.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      S
                      Sovit_k
                      from Godda, Jharkhand
                      Oct 7, 2022
                      Resolved
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                      Resolved

                      Please remove contractual obligations from my sim [protected] as my recharge is expiring on 8 oct please I need to generate Upc before 8 October.
                      +1 photos
                      Oct 8, 2022
                      Complaint marked as Resolved 
                      No one can do anything about bsnl I'm still in problem
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Oct 07, 2022
                      Updated by Sovit_k                       Nothing happened
                      Oct 07, 2022
                      Updated by Sovit_k                       I'm still facing issue with for generating UPC
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                        J
                        jitu147
                        from Patna, Bihar
                        Oct 6, 2022
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                        While going for MNP of BSNL number to other telecom operators a message shown"UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance"
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          R
                          ramanareddy234
                          from Mumbai, Maharashtra
                          Oct 4, 2022
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                          Address: Near indira park behind ntr stadium

                          I have changed port from jio to bsnl on my number [protected] from 8 months I have complained many times regarding 3G services not available in many areas in hyderbad no active response only false words on phone. I have 4G sim but nowhere in hyderbad 4G is connected.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            T
                            The anonymous 66
                            from Coimbatore, Tamil Nadu
                            Oct 3, 2022
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                            Years back some one posted a fake locanto add and blackmailed me. I file a complaint and ot was removed. Now if I search locanto means that image displays in google images. The image in your website is ruining my personal life and i lost peace. Please remove the image from your website and do the needful thing as soon as possible. Thank you ..

                            Image URL for reference:
                            https://www.google.com/imgres?imgurl=https%3A%2F%2Fwww.consumercomplaints.in%2Ft...⇄
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Oct 03, 2022
                            Updated by The anonymous 66                             Please remove the image shared via reference from your website.. Thank you
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                              T
                              The anonymous 66
                              from Coimbatore, Tamil Nadu
                              Oct 3, 2022
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                              Website: Indian consumer complaints Forum

                              Years back some one posted a fake locanto add and blackmailed me. I file a complaint and ot was removed. Now if I search locanto means that image displays in google images. The image in your website is ruining my personal life and i lost peace. Please remove the image from your website and do the needful thing as soon as possible. Thank you ..

                              Image URL for reference:https://www.google.com/imgres?imgurl=https%3A%2F%2Fwww.consumercomplai...⇄
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                T
                                The anonymous 66
                                from Coimbatore, Tamil Nadu
                                Oct 3, 2022
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                                Website: www.consumercomplaints.in/coimbatore-in-locanto-asiaid-3975943553escorts-spot-cash-with-free-demo-video-calling-html-httpscoimbatore-in-locanto-asiaid-3975943553escorts-spot-cash-with-free-dem

                                Years back some one posted a fake locanto add and blackmailed me. I file a complaint and ot was removed. Now if I search locanto means that image displays in google images. The image in your website is ruining my personal life and i lost peace. Please remove the image from your website and do the needful thing as soon as possible. Thank you ..

                                Image URL for reference:https://www.consumercomplaints.in/coimbatore-in-locanto-asiaid-[protec...⇄
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  W
                                  Wahid22
                                  from Srinagar, Jammu and Kashmir
                                  Oct 2, 2022
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                                  Address: Trajibal Charar i Sharief Budgam Jammu and Kashmir

                                  We are the FTTH BSNL users from last 4 months so we are facing the FTTH internet issue so we are paying monthly bills on time but i have no idea why we are suffering when i pay this service so we contact many times last five days continuously to contractor in the charge of the BSNL FTTH but he is a such a careless individual. He doesn't care to fix the FTTH service in our area that has been out for the past five days actually contractor Name is Inam Ul Nabi and also i contact many times to BSNL official regarding this of the name is Lone Riyaz he is much more rude with us and also he also also careless person...

                                  So I requested You please take action against this BSNL...
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    R
                                    Ritik dayma
                                    Oct 1, 2022
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                                    I have sent port message multiple times but bsnl says your upc request could not be processed try again after sometime.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      G
                                      gmk159
                                      from Ahmedabad, Gujarat
                                      Sep 27, 2022
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                                      Address: Besides BHAIRAVNATH mandir, BHAIRAVNATH road, maninagar Ahmedabad 380008

                                      The bsnl broadband service is not working properly. Every few days it stops working and speed which they are providing is less than 50%. I have Bsnl plan name superstar-1 which is of 10 MBps however The speed I am getting is just 2.5 MBps to 3.5MBps. That too bsnl internet is working for few days and for few days it's not working at all. Getting no resolution for this.
                                      Ph no: [protected]
                                      Bsnl Account no: [protected]
                                      Name Mitesh Goswami.
                                      +6 photos
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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