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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15978

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 216

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Address: Khordha, Odisha

Dear sir,
My self bipina bihari padhy, id no. [protected], account no. [protected], phone no. [protected].
Fiber cable internet taken on dated 01.08.2017 but when we register complain then it shows no such no. Is avilable.
We have paid on 07.08.2017 rs 787.00 vid invoice no.[protected].
The speed of broad band is 100.00 mbps instead of 400mbps. The wi-fi is also not working.
Therefore we request you to kindly solve the above problem then we shall greatful to you.

Thanks & regards,
C. A bipina bihari padhy

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vahini94

from Arcot, Tamil Nadu

Aug 21, 2017

I havent seen such a worst network. . the 444 plan offers 4GB/day but i dont even use atleast 500 mb/ day . The speed is also in 2g speed and it is a total waste of money. Please look into this issue.The signal is also too weak.

M

Mysampath

from Chennai, Tamil Nadu

Aug 21, 2017

Could not get connected to internet services (mobile data), even though the connection is within the validity period. Further everyday 3 GB data can be used but even find it difficult to download / up link 500 MB data. [protected].

B

binusk

from Thiruvananthapuram, Kerala

Aug 21, 2017

My mobile phone (iphone 5s No..[protected]) has been lost between 7.30 pm and 8.pm from the ksrtc bus stand Neyyattinkara., Thiruvananthapuram district.Kindly take necessary steps to block my BSNL SIM BARING THE NUMBER [protected].

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Address: Cuttack, Odisha

Sir,
My land line tel no 2441383 with wi if facility has been disconnected since one week. The line has not been restored even after bill paid on line.
The monthly tariff of around rs 900 has not been reduced even after revision of rates.
Kindly see to this at d earliest or else i wll b forced to cancel my connection & apply for wi if connection frm some other agency having prompt customer care facilities. Thanking u. Yours dr garhnayak

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Jeeva Jothi

from Chennai, Tamil Nadu

Aug 21, 2017

We are using bsnl bb ul plan 1099 speed as per plan is 8mbps.., but we are receiving only 250kbps downspeed.., please dear concern officers take a note of this., if still the problem is persists there is no other options than to switch to other networks., kindly resolve the above problem as earlier as possible, thanks and regards BSNL User

P

Puducode Rama Iyer Ramachander

from Saundatti, Karnataka

Aug 21, 2017

My telephone number is[protected]. My name is wrongly spelt in the records. as Ramachander R while my real name is RAmachander PR .HOW do I change it.All my efforts failed.I live in 34, SWamy enclave, I main, Koramangala I block, Bangalore-560034

S

Srinivasarao Pv

from Lucknow, Uttar Pradesh

Aug 21, 2017

My Bsnl Sim is blocked my mobile no. [protected] and sim no[protected]. please send me the PUK Code early

B

B p sindhav

from Ahmedabad, Gujarat

Aug 21, 2017

My BSNL mobile number [protected] and [protected] in last 3 month call details send my email Id :[protected]@gmail.com

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Address: West Godavari, Andhra Pradesh, 534007

Top up of rs 110 of bsnl prepaid sim was debited two times but top up was not materalised mobile no [protected]. On19.08.17 please recredit my bank account with rs. 220/-
On line recharge of mobile sim cards is always a failure especially on roaming particularly bsnl. Problem in top up due not getting otp. I don't know where the problem lies either with the bank or with bsnl

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 19, 2017

Updated by kolachana varaprasadrao Instead of two amounts of each Rs. 110/-debited to my account one amount top up done. Second amount of Rs 110 /-may please be returned to my account.

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Address: 08263

Please incoming and outgoing call details my landline number [protected] please sir arjent call details send my email address [protected]@gmail.com my mub num [protected] please cheak call details arjently sent my email address details from 19/08/2017 timings 4pm to 4.30 pm call details please arjent send sir regards
Shreyas hp place mudigere

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 20, 2017

Updated by Shreyas gowda1234 Call details

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A

Akhil Francis Chirayath

from Ernakulam, Kerala

Aug 21, 2017

Recently I have been receiving extra charges on my broadband bills with plan 499. the additional amount of Rs.250/- one time charge higher speed for 20GB. please deactivate my account from one time charges plan.
phone No:[protected]
Thank you...

P

piyu shah

from Bengaluru, Karnataka

Aug 21, 2017

Sub: Cancellation of landline and broadband connection.[protected]

Please cancel our landline and broadband connection which is in the name of Shah C K...of no.9, Raksha.3rd floor..2nd cross..mohan kumar nagar..80 feet road..yeshwantpur..Bengaluru 22.
Please do the needful asap.

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Address: Idukki, Kerala, 685561

Sir;
I am using one iphone for the past 2 years. Recently when i send messages an error message shows like 'not delivered'. I had contact bsnl customer care cell they me that 'update your message centre number to [protected]'. As per their request i have update the message centre number with the following command *5005*7672*[protected]# after that the system shows the message centre number is [protected]. After that i have checked the same ; but same error message shows. Please assist me at the earliest.

Regards
Lyjo joseph

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Address: Vellore, Tamil Nadu, 0416

Website: [email protected]

We are medical professionals. Our land line no:[protected] is not working for the past 12 days. Complaint had been made in person and also over phone to the katpadi sdo and also with line man mr. Munirathinam. But so far no step had been taken to resolve the issue. Whereas, the repeated reply is "your complaint is in existence, it will be solved soon". But not yet solved. Kindly initiate necessary action to make work of the above phone to prevent us from surrendering back the above said land line phone to your concern. Thanking you.

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Address: Hooghly, West Bengal, 712311

I am an existing customer of bsnl land phone and broadband. My phone no.[protected]. My land phone is dead from 11th august. I lodged a complain on bsnl on 12th august. (Docket no : [protected]). On 14th august i astonished to receive a massage on my mobile phone from bsnl that my problem is resolved. But that is not true, none of bsnl technician attended my home to solve the problem and my phone is still dead. Though i call to the bsnl customer executive 4 times, none of them take my problem seriously.

Please take some steps to solve the matter as early as possible.

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Address: 689533

Sir, my land line number[protected] i am using since last 14years and since february 2017 i find excess billing is going on more than i use so i just want to be sure about this matter as it is giving me extra burden in my monthly budget please do solve it, i think as per the bill you are charging for the broadband too which i don't have or rather i am not using it, or just do guide me in proper way to do solve this problem as soon as possible.

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Address: 600073

Website: face book

I am v gunasekaran
I have lost my cell phone with prepaid bsnl sim number is [protected]. Please block this number before anyone misuse for bad purpose. Please block urgently. Please reply me about this. And my mobile phone and sim imssing for two wheeler driving of chennai circle and missing time is night 9.15pm at 16 august 2017. My email id is [protected]@gmail.com

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Address: Burhanpur, Madhya Pradesh, 450221

Hello,
I am mrityunjay singh using bsnl mobile no. [protected] from last 10 years, yesterday i make recharge on my number and within 15 min my 30 rupess was deducted against some unwanted services activated automatically for 30 days on my number.
I request you to please refund my balance, i don't want it

Thanks
Mrityunjay singh
[protected]
Nepanagar

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Address: Nanded, Maharashtra, 431602

My landline plan is unlimited rs bb 1199/- last month i was paid 1199/- but this month my bill amount is 1673/- how it is possible sir last month and this month billing difference is rs500/- how it is possible in this my plan nothing any call or broadband extra charges please resole my problem other wise i surrender the landline and take other companies plan

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Address: Gaya, Bihar, 823001

Website: www.bsnl.com

I am gyan prakash. I have one bsnl connection for net uses home plan which is approx rs 675 /- per months. Land line no is 2210166. Every months i pay the bill only. So many time complain registered but only one or two days used. At current two week i am not able to used net. I am also talk to local staffs and sdo mr. Prem shankar which mobile no is [protected]. He is not agree to talk about this matter today. So pls do need full action

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Address: Bangalore, Karnataka

The worst ever customer support team. Irrespective of my repeated calls, the team was so ignorant and after a prolonged wait time they disconnected my calls.
One representative said that their seniors are busy and cannot attend my call but gave a fake assurance that they shall call back in an hour.

I think govt has to think upon having proper representatives for customer support

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Dear sir,

I am sunil mahajan from maharashtra, i have bsnl sim -[protected]
4 time i have submit my paper in idea/airtel counter for porting, but all time bsnl reject my porting request
Bsnl say :- contractual obligation.
Pls. Help and porting my sim.

Pls. Forward this complaint to concern department
Regards
Sunil mahajan

Bsnl not porting my mobile

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Address: Hoshiarpur, Punjab, 146001

Website: BSNL

I had applied for the disconnection of my broadband/landline no.[protected], with surrendered phone set, duly receipted by bsnl office on[protected].
I have not received back the security, despite repeated telephonic reminders/visits to the concerned.
I understand, the prescribed period for refund is 60 days & that thereafter, interest payable to me is 18%. As such, i would request you to refund my security alonwith the cited interest.
Thanking you,
Shankar lal khosla, m. A. (E) ll. B. (Hons.),
E. T. O. (R),
Krishna street, hoshiarpur.
[protected].

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Address: 713206

Our bsnl&broadband connection is feller abouts 25 days. We are complaint ms. P pranab laha as sdo (Phone) durgapur. But he is say i am not solve your problem. I requested 2 time but, he is directly says me. I am not clear tour companies. And says to me you complaint any where. We are working insane gas distributor. Monmohini gas agency. Dr. Zakir hussain avenue. Durgapur-713206

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Address: Udham Singh Nagar, Uttarakhand, 244713

Website: www.bsnl.co.in

Dear sir/madam
I used the bsnl landline for last 10 months and my landline no is [protected].
I was disconnect this no in june 12, 2017 but the security amount doesn't receive yet.
I visited exchange so many times but they said to me the security amount takes 6 months and above. But i called 1500 no for security amount enquiry and they said security amount take maximum two months so
Please sir do needful as soon as possible.

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Address: Cuttack, Odisha

My landline no is[protected]. The number is not working since last 25 days. I have lodged complaint through '198"since more than 20 days. No action is taken till date and whenever i dial to 198, the replies made" your complain is on progress". It seems, i ll pay the rental for the month despite the phone being dead.

Immediate action requested.

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Address: Rajkot, Gujarat, 360001

I have rang-up 1503 on dt 29.7.17 at about 04:15 pm and i was informed by on duty staff that in case of rs.490-the 550/-rs balance is being but instead of that i have provide with rs.412.25p pl. Issue me rs.550/- as i told. I also having all recorded conversation. I also having very strong proof. My mobile no.[protected]

My docket no.1g29337057

Daily i call 2 or 3 time customer care.

Bsnl also confirm that wrong information given by our staff, rs.138 balance come in your account told by senior staff

Yesterday duty staff ramsing told 15 aug. 12:00 midnight balance come in your account.

Today 16 aug. No balance come. Today also i call in call center 1503.

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Address: Kolkata, West Bengal, 700020

This is to inform you that my landline number[protected] registration in the name of Shyamsukha Associates, is out of order for over a month.
Repeated visit to the Bsnl office is not yeild ed any response.
Mr b.k.mondal division al engineer keeps on assuring us that the line will be restored shortly.
Sorry to say that our business is badly affected due to fault of the department

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