Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 217

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shivam60
from Patna, Bihar
Aug 16, 2017
Report
Copy

Address: 281001

I m totally dissatisfied with bsnl service, employees are not working properly, wifi not working and they charge bill continuosly.. No one can listen of consumer in bsnl office... I'll pay bill every month but my broadband can work only 10 days a month.. When we complaint in local office, they cannot behave properly.. And started annoying. Please solve my problem..
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Jayanthilal m
    from Bengaluru, Karnataka
    Aug 15, 2017
    Report
    Copy

    Address: Bangalore, Karnataka, 560050

    I have paid my bsnl landline number [protected] bill payment of Rs 1536 through pay tm on date 11.8.17 but it is not been credited in account they say they have not received and my landline is been disconnected, pay tm transaction ID is [protected] oppreator ref no 802c5e707e5911e7a2a1ff65580c5ba4802, I request you to solve this problem as soon as possible
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      rajanisajikumar
      from Paravur, Kerala
      Aug 15, 2017
      Report
      Copy

      Website: BSNL

      ബി‌എസ്‌എന്‍‌എല്‍ നെറ്റ് കണക്ഷന്‍ മിക്കവാറും കിട്ടാത്തതുകൊണ്ടും സ്ലോ ആയതിനാലും കഴിഞ്ഞ മാസം 11 നു കണക്ഷന്‍ cut ചെയ്യാന്‍ അപേക്ഷിക്കുകയും ജൂണ്‍ 25 വരെയുള്ള ബില്‍ pay ചെയ്യുകയും ജൂണ്‍ 12 നു ലാന്ഡ് ഫോണ്‍ കൊണ്ടുകൊടുക്കുകയും ചെയ്തിട്ടുള്ളതാകുന്നു. എന്നാല്‍ ഇന്ന് bSNL മെസേജ് വന്നിരിക്കുന്നു 850/-- രൂപ അടയ്ക്കാന്‍. ഇത് എങ്ങനെ അടയ്ക്കാനാണ്. ലാന്‍ഡ് ഫോണ്‍ bSNL ഓഫീസ് സീകരിച്ചതിനു ശേഷവും മാസം തോറും ബില്‍ അടയ്ക്കേണ്ടിവരുന്നത് ഏത് നിയമം അനുസരിച്ചാണ്. കണക്ഷന്‍ cut ചെയ്തു തരണമെന്ന് അപേക്ഷിക്കുന്നു.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        ravi_chandran
        from Coimbatore, Tamil Nadu
        Aug 15, 2017
        Report
        Copy

        Address: 641017

        From the date of inter city shifting of my phone, I have not received any bill so far.Even for the shifting of the phone from Tiruppur, Tamilnadu to Coimbatore, Tamilnadu, I had to under go so many hardships, then after a long period, the phone was shifted. I am using broad band facility with my phone, and was expecting the bill, but no bill has come, I could not even understand, why the security deposit, paid by me was refunded. I would like to know, whether the bill is generated or not for my telephone number.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Robin435
          Aug 15, 2017
          Report
          Copy

          Address: 148103

          Bsnl — block the sim

          Hello sir,

          Please block my sim. My name is jaspal singh and village - harike, district - sangrur my phone number is - [protected] i have lost my mobile and the sim is still active. Please do the needfull and kindly send a confirmation mail back to me to the above email id. Please deactivate my sim card as soon as possible thanks
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Aug 10, 2017
          binda raj's response           Plz network program ko sahi kya gana chahiye
          View replies
          Network kvi shi nhi rahta h network to h hi nahi india kA network aur service sahi nhi india digital kese Hogan
          Reply
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            sivanesan a
            from Haridwar, Uttarakhand
            Aug 14, 2017
            Report
            Copy

            Address: 629602

            Dear Sir,
            Automatically My Mobile given to message for Voice Chat Service registered but i am not registration.
            My mobile no is [protected]. Voice Chat Service activated automatically. Please deactivate/unsubscribe these services. Because every month @30 rupees deduct from my account its a very headake for me please do favour for me.
            My mobile no. [protected]

            Tanks,
            A.Sivanesan
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            View replies
            I lost my phone including sim yesterday from bengaluru before misusing it please block the sim.
            Reply
            For your kind information, I have been receiving a bill amount of Rs 2981.00 for the month of July 2017 with one time charges of Rs 820/-. I have received such type of charges from January 2017. Kindly deactivate one time charge plan from my connection.

            Phone No.[protected]
            Account No. [protected]
            Reply
            Helpful
            Found this helpful?
            2 Comments
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Superintending Engineer (Infra Paln)
              from Coimbatore, Tamil Nadu
              Aug 14, 2017
              Report
              Copy

              Address: Akola, Maharashtra

              Our office internet connection is not working properly for phone no[protected]. Problem is arising from last few months. Internate connection is terminated frequently in official working period, We made lot of complaints to local BSNL office but problem not resolved yet.Also poor response received from local officers in this regards. Please resolve the problem otherwise intimate us so that we can shift our office internet working on other network.
              --
              Superintending Engineer (Infra Plan)
              Maharastra State Electricity Dist. Company Ltd.
              Akola Dist. Akola (M.S.)
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              We have already complane for deactivate hungama music and movies from my no. bsnl land line no.[protected], but till date is active and charges add in my bill rs.341.82 from june 2017 .

              So, pls de-activate the same.
              Reply
              Consider my case
              Reply
              Pl provide call details of above mobile number on 18th June 2017
              pl send the details to the mobile no: [protected]
              Reply

              Bharat Sanchar Nigam [BSNL] — bsnl landline / broadband out of order since three days pass 0712-2545621

              BSNL Landline / Broadband Out of order Since Three Days Pass[protected]

              Warm Regards,

              Ishan Bhandarkar
              Dharmapeth
              Nagpur
              Reply
              Landline phone is not working.no of phone is 2250253.The phone of ict lab of city high school Berhampur is not working since three days.
              Reply
              Kindly send PUK code my SIM is behind blocked . Help me as soon as possible.
              Thanks
              Reply
              Helpful
              Found this helpful?
              6 Comments
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                C
                Chohan Uday Pratap
                from Lucknow, Uttar Pradesh
                Aug 14, 2017
                Report
                Copy

                Address: Lucknow, Uttar Pradesh, 226008
                Website: lucknowwebsite optional

                Dear sir,
                I have pay my postpaid mobile no. ([protected]) bill amount "one thousand one hundred seventy rs".
                From my on line payment mode transaction id "uh16167335" on 24 july 2017.
                Transaction done but bsnl office says there is no any update about on line transaction. Please help to resolve my complain against bharat sanchar nigam limited.
                Please do need full.
                From
                Uday pratap singh
                [protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                Kindly deactivate hungama services on my phone number[protected]
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  G
                  Gauranga Bhattacharya
                  from Ingraj Bazar, West Bengal
                  Aug 13, 2017
                  Report
                  Copy

                  Address: Paschim Medinipur, West Bengal, 721101

                  Laldline ([protected]) was surrendered with sdot, midnapur, with all relevant papers etc. Unfortunately, even after a lapse of more than 90 days, no refund has been received. Bsnl should understand that they are not distributing any alms. They are duty-bound to effect refund of consumers security deposit amounts (After adjusting outstandings, if any) within a very reasonable time. Authority should look into.

                  Gauranga bhattacharya
                  13, kshudiram nagar
                  Midnapur-721101.
                  13/08/2017
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  Please send me the statement of my landline phone no 2811227 Name Jitendra kumar lunawat Jaipur Rajasthan of month of July thanks
                  Reply
                  Phone no[protected] not functioning kindly take necessory action
                  Reply
                  I have Land line with broad band.from June onwards I am not received my online bill.due to I am unable to claim bill from my institution. Please send bill to my registered e mail. My phone no.[protected].
                  Reply
                  I am getting the unwanted messages from BT-650500. Can you please stop sending it? I feel irritated while seeing these messages. My number is [protected]
                  Reply
                  I am interesred mobile tower istall in my land.
                  Land is located

                  At-tawlai road, ganor
                  Tal-shahada
                  Dist-nandurbar
                  Pin code-425409
                  2)toranmal road, mhsawad
                  Tal- shahada
                  Dist-nandurbar
                  Pin code- 425432
                  Reply
                  Helpful
                  Found this helpful?
                  5 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    O
                    ompklm
                    from Kollam, Kerala
                    Aug 12, 2017
                    Report
                    Copy

                    Website: www.bsnl.co.in

                    My land phone and broadband is not working. I registered a complaints on 1/08/17 and 5/08/17 through 198. Docket numbers are[protected] and[protected]. Both were closed without resolving the issue nor checking with me. I pay my bills on time and have been a loyal customer. If it is not resolved to a satisfactory level, i will be forced to approach the consumer court for further actions.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Aug 08, 2017
                    Yashwanth Ks's response                     As I left in uber*
                    Aug 09, 2017
                    sundarspks's response                     i need my bsnl number bill stement.my bsnl was also connected for internet conection but not get for the signal is properly.so i request you to kindly send me above .
                    View replies
                    Please send my bsnl landline bill statement for last six months.
                    Reply
                    I have lost my mobile, as I left in number so, If you your my call history I will call to driver
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      I
                      ITPlanet ATrainingUnit
                      from Dehra Dun, Uttarakhand
                      Aug 12, 2017
                      Report
                      Copy

                      Address: Nainital, Uttarakhand, 263139
                      Website: www.itplaneteducation.com

                      Respected sir

                      I have been using bsnl broadband. My bsnl landline number is[protected]. I want to complain regarding that no. As we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

                      So please i request you to de-activate the music on demand service as soon as possible and revert back the charges.

                      Regards
                      Kamlesh pandey
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        Har Neet
                        from Bathinda, Punjab
                        Aug 12, 2017
                        Report
                        Copy

                        Address: Hoshiarpur, Punjab, 146113

                        Hello sir/ madam

                        We are from village - fatehpur, p. O. - bulhowal 146113. Bsnl tower which is being placed in front of our village is not working from 3-5 days and not delivering us 3g range. This problem continues everytime when it is being solved.
                        So please check problem deeply and solve it at its earliest.

                        It is humble request to bsnl corporation to repair it soon.

                        Thanks
                        Village people
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          jnmp
                          from Kolkata, West Bengal
                          Aug 12, 2017
                          Report
                          Copy

                          Govt is implementing g. S. T from 1st july 2017. We the customer of bsnl broadband customer two bills for may & june. Generally the bill is generated either in 9th or 11th day of billing cycle and due date is for 30/31st of the month.in month of june they send a bill in june that is upto 25th. They are counting the next month bill from 26th june to 31st july eith new g. S, t rate for 35 days. How it can be possible. No hopeful solution is received on subsequent enquiry. Pl provide a solution. Contact no - [protected].
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Joyasree Sen
                            from Kharagpur, West Bengal
                            Aug 12, 2017
                            Report
                            Copy

                            Address: 700059
                            Website: www.bsni.in

                            The lineman/technician deputed by dumdum telephone exchange visited my house and after testing the telephone set/instrument opined that the telephone set is not working and is defective one and advised for immediate replacement by submitting an application for replacement of the set by a new one. The cost of the set will be charged in the next telephone bill.

                            I therefore request for immediate replacement of the defective set and oblige.

                            Joyasree sen
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sankar,d
                              from Pandua, West Bengal
                              Aug 11, 2017
                              Report
                              Copy

                              Address: Kolkata, West Bengal

                              Bsnl has raised minimum speed for all users of plan uld 675 from 2mbps to 4mbps since last month but although my plan is uld675, my speed is sticking to its previous speed at 2mbps. My repeated complaints to the telephone exchange could not cure the problem, my all attempts to bring the problem under the notice of the concerned authority have so far been failed. Under the circumstance i am lodging this present one for effective action with satisfactory result and being a long time bsnl customer i hope my case shall be given its required importance.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              View replies
                              i have the same problem with this plan from last 3 days
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                K
                                KumarSuresh65
                                from Dehri, Bihar
                                Aug 11, 2017
                                Report
                                Copy

                                Address: Patna, Bihar, 800001
                                Website: [email protected]

                                Dear sir,

                                I have surrundered my telephone connection[protected] with rajendra nagar exchange patna in on 20.06.2017 while shifting my residence to other location of patna where bsnl failed to phone. At last i surrundered original demand note, cancelled cheque, eft form, last bill paid on 15.06.2017 with my application to refund my security deposit through ntgs but till date sd has not yet refunded.

                                May i request to arrange refund of my security immdtly, through ntgs as stated by accounts officer.

                                Suresh kumar
                                Patna
                                Mobile. [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Raji28
                                  from Chandigarh, Chandigarh
                                  Aug 10, 2017
                                  Report
                                  Copy

                                  To,
                                  Bharat Sanchar Nigam Limited,
                                  Respected Sir,
                                  I, Neelam Saxena, would like to tell you that my phone is lost so i want to deactivate my sim card.

                                  Details:

                                  Number: [protected]

                                  Mobile: Samsung Duos

                                  Address: 51, Moti Jheel Colony, Etawah, Uttar Pradesh-206001

                                  Please do it as soon as possible.

                                  Thank you.

                                  Regards
                                  Neelam Saxena
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nikhilkhatri
                                    from Udhampur, Jammu and Kashmir
                                    Aug 10, 2017
                                    Report
                                    Copy

                                    Address: Udhampur, Jammu and Kashmir, 182101

                                    I am using bsnl postpaid no. [protected] and has registered a complaint for dnd service activation because bsnl used to send such a shameful and vulgar sms to earn money. My complaint was registered on 16/7/2017 and i was told to wait for 15 days but today its been almost 23rd day and still dnd is not activated. When i called customer care they used to delay always by sauing wait for 24 hours. I need a strong action to be taken against bsnl.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Aug 10, 2017
                                    Updated by Nikhilkhatri                                     Docket no. Received on 16th july 2017 is 2G16369142
                                    View replies
                                    Dearsir
                                    I am woking in RAILWAYS as SSE/P.WAY Nandyala, andhra pradesh.My land line connection no [protected]
                                    has not been working for 2months.I informed to local jto through phone colls but local jto not responding to my phone colls.Please depute your staff and make phone connection for normal working as early as possible.
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      spsingh70
                                      from Bhopal, Madhya Pradesh
                                      Aug 10, 2017
                                      Report
                                      Copy

                                      Address: Bhopal, Madhya Pradesh, 462021

                                      I had submitted application to surrender and close my BSNL Landline[protected] on 12th July’2017(copy of receipt attached). Till date no action has been taken on this.

                                      I personally contacted BSNL office, TT Nagar, NewMarket Bhopal twice for closure of the services. Meanwhile the telephone was dead between 23rd July to 01st Aug’17 and again restarted on 01st Aug’17. I am not using any services of BSNL.

                                      Finally on 8th Aug'17 I went to the office and once again requested for the closure of the services and this time also they assured me to close the services in 1 or 2 days. Still the services are live.

                                      S P Singh
                                      BHOPAL
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      View replies
                                      A BSNL land line phone[protected] is used by us, our address is 10/49, Sector 10, Haldia refinery Township and currently it is out of order from last two days . Phone problem is very much required to resolve as soon as possible .
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        V
                                        Vinodbiharimishra
                                        from Jammu, Jammu and Kashmir
                                        Aug 9, 2017
                                        Report
                                        Copy

                                        Sir, i have been using landline alongwith broadband ph no.[protected]. I have surrendered band connection as well as landline on[protected], but bill was raised in the month of august.
                                        So please do reverse these charges
                                        Including service tax on my bill and close my account in your books
                                        Yours sincerely
                                        Savitri mishra
                                        [protected]
                                        193, patel nagar yojna
                                        Lucknow-226016
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        View replies
                                        Deactivate hungama to the phone no.[protected]
                                        Reply
                                        I attach a file pleace fine it
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        2 Comments
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Loop Mobile
                                          1.9
                                          (533)
                                          Tata Teleservices
                                          1.7
                                          (374)
                                          EasyMobileRecharge.com
                                          3
                                          (158)