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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 217

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G
Gauranga Bhattacharya
from Ingraj Bazar, West Bengal
Aug 13, 2017
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Address: Paschim Medinipur, West Bengal, 721101

Laldline ([protected]) was surrendered with sdot, midnapur, with all relevant papers etc. Unfortunately, even after a lapse of more than 90 days, no refund has been received. Bsnl should understand that they are not distributing any alms. They are duty-bound to effect refund of consumers security deposit amounts (After adjusting outstandings, if any) within a very reasonable time. Authority should look into.

Gauranga bhattacharya
13, kshudiram nagar
Midnapur-721101.
13/08/2017
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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Please send me the statement of my landline phone no 2811227 Name Jitendra kumar lunawat Jaipur Rajasthan of month of July thanks
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Phone no[protected] not functioning kindly take necessory action
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I have Land line with broad band.from June onwards I am not received my online bill.due to I am unable to claim bill from my institution. Please send bill to my registered e mail. My phone no.[protected].
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I am getting the unwanted messages from BT-650500. Can you please stop sending it? I feel irritated while seeing these messages. My number is [protected]
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I am interesred mobile tower istall in my land.
Land is located

At-tawlai road, ganor
Tal-shahada
Dist-nandurbar
Pin code-425409
2)toranmal road, mhsawad
Tal- shahada
Dist-nandurbar
Pin code- 425432
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    ompklm
    from Kollam, Kerala
    Aug 12, 2017
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    Website: www.bsnl.co.in

    My land phone and broadband is not working. I registered a complaints on 1/08/17 and 5/08/17 through 198. Docket numbers are[protected] and[protected]. Both were closed without resolving the issue nor checking with me. I pay my bills on time and have been a loyal customer. If it is not resolved to a satisfactory level, i will be forced to approach the consumer court for further actions.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Aug 08, 2017
    Yashwanth Ks's response     As I left in uber*
    Aug 09, 2017
    sundarspks's response     i need my bsnl number bill stement.my bsnl was also connected for internet conection but not get for the signal is properly.so i request you to kindly send me above .
    View replies
    Please send my bsnl landline bill statement for last six months.
    Reply
    I have lost my mobile, as I left in number so, If you your my call history I will call to driver
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      I
      ITPlanet ATrainingUnit
      from Dehra Dun, Uttarakhand
      Aug 12, 2017
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      Address: Nainital, Uttarakhand, 263139
      Website: www.itplaneteducation.com

      Respected sir

      I have been using bsnl broadband. My bsnl landline number is[protected]. I want to complain regarding that no. As we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

      So please i request you to de-activate the music on demand service as soon as possible and revert back the charges.

      Regards
      Kamlesh pandey
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        H
        Har Neet
        from Bathinda, Punjab
        Aug 12, 2017
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        Address: Hoshiarpur, Punjab, 146113

        Hello sir/ madam

        We are from village - fatehpur, p. O. - bulhowal 146113. Bsnl tower which is being placed in front of our village is not working from 3-5 days and not delivering us 3g range. This problem continues everytime when it is being solved.
        So please check problem deeply and solve it at its earliest.

        It is humble request to bsnl corporation to repair it soon.

        Thanks
        Village people
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          J
          jnmp
          from Kolkata, West Bengal
          Aug 12, 2017
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          Govt is implementing g. S. T from 1st july 2017. We the customer of bsnl broadband customer two bills for may & june. Generally the bill is generated either in 9th or 11th day of billing cycle and due date is for 30/31st of the month.in month of june they send a bill in june that is upto 25th. They are counting the next month bill from 26th june to 31st july eith new g. S, t rate for 35 days. How it can be possible. No hopeful solution is received on subsequent enquiry. Pl provide a solution. Contact no - [protected].
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            J
            Joyasree Sen
            from Kharagpur, West Bengal
            Aug 12, 2017
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            Address: 700059
            Website: www.bsni.in

            The lineman/technician deputed by dumdum telephone exchange visited my house and after testing the telephone set/instrument opined that the telephone set is not working and is defective one and advised for immediate replacement by submitting an application for replacement of the set by a new one. The cost of the set will be charged in the next telephone bill.

            I therefore request for immediate replacement of the defective set and oblige.

            Joyasree sen
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              sankar,d
              from Pandua, West Bengal
              Aug 11, 2017
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              Address: Kolkata, West Bengal

              Bsnl has raised minimum speed for all users of plan uld 675 from 2mbps to 4mbps since last month but although my plan is uld675, my speed is sticking to its previous speed at 2mbps. My repeated complaints to the telephone exchange could not cure the problem, my all attempts to bring the problem under the notice of the concerned authority have so far been failed. Under the circumstance i am lodging this present one for effective action with satisfactory result and being a long time bsnl customer i hope my case shall be given its required importance.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              i have the same problem with this plan from last 3 days
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                K
                KumarSuresh65
                from Dehri, Bihar
                Aug 11, 2017
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                Address: Patna, Bihar, 800001
                Website: [email protected]

                Dear sir,

                I have surrundered my telephone connection[protected] with rajendra nagar exchange patna in on 20.06.2017 while shifting my residence to other location of patna where bsnl failed to phone. At last i surrundered original demand note, cancelled cheque, eft form, last bill paid on 15.06.2017 with my application to refund my security deposit through ntgs but till date sd has not yet refunded.

                May i request to arrange refund of my security immdtly, through ntgs as stated by accounts officer.

                Suresh kumar
                Patna
                Mobile. [protected]
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  R
                  Raji28
                  from Chandigarh, Chandigarh
                  Aug 10, 2017
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                  To,
                  Bharat Sanchar Nigam Limited,
                  Respected Sir,
                  I, Neelam Saxena, would like to tell you that my phone is lost so i want to deactivate my sim card.

                  Details:

                  Number: [protected]

                  Mobile: Samsung Duos

                  Address: 51, Moti Jheel Colony, Etawah, Uttar Pradesh-206001

                  Please do it as soon as possible.

                  Thank you.

                  Regards
                  Neelam Saxena
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    N
                    Nikhilkhatri
                    from Udhampur, Jammu and Kashmir
                    Aug 10, 2017
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                    Address: Udhampur, Jammu and Kashmir, 182101

                    I am using bsnl postpaid no. [protected] and has registered a complaint for dnd service activation because bsnl used to send such a shameful and vulgar sms to earn money. My complaint was registered on 16/7/2017 and i was told to wait for 15 days but today its been almost 23rd day and still dnd is not activated. When i called customer care they used to delay always by sauing wait for 24 hours. I need a strong action to be taken against bsnl.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Aug 10, 2017
                    Updated by Nikhilkhatri                     Docket no. Received on 16th july 2017 is 2G16369142
                    View replies
                    Dearsir
                    I am woking in RAILWAYS as SSE/P.WAY Nandyala, andhra pradesh.My land line connection no [protected]
                    has not been working for 2months.I informed to local jto through phone colls but local jto not responding to my phone colls.Please depute your staff and make phone connection for normal working as early as possible.
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                      S
                      spsingh70
                      from Bhopal, Madhya Pradesh
                      Aug 10, 2017
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                      Address: Bhopal, Madhya Pradesh, 462021

                      I had submitted application to surrender and close my BSNL Landline[protected] on 12th July’2017(copy of receipt attached). Till date no action has been taken on this.

                      I personally contacted BSNL office, TT Nagar, NewMarket Bhopal twice for closure of the services. Meanwhile the telephone was dead between 23rd July to 01st Aug’17 and again restarted on 01st Aug’17. I am not using any services of BSNL.

                      Finally on 8th Aug'17 I went to the office and once again requested for the closure of the services and this time also they assured me to close the services in 1 or 2 days. Still the services are live.

                      S P Singh
                      BHOPAL
                      +1 photos
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      A BSNL land line phone[protected] is used by us, our address is 10/49, Sector 10, Haldia refinery Township and currently it is out of order from last two days . Phone problem is very much required to resolve as soon as possible .
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                        V
                        Vinodbiharimishra
                        from Jammu, Jammu and Kashmir
                        Aug 9, 2017
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                        Sir, i have been using landline alongwith broadband ph no.[protected]. I have surrendered band connection as well as landline on[protected], but bill was raised in the month of august.
                        So please do reverse these charges
                        Including service tax on my bill and close my account in your books
                        Yours sincerely
                        Savitri mishra
                        [protected]
                        193, patel nagar yojna
                        Lucknow-226016
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        View replies
                        Deactivate hungama to the phone no.[protected]
                        Reply
                        I attach a file pleace fine it

                        bill raised after surrender of equipment on 14-07-2017 - Comment #2816350 - Image #0
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                          S
                          sben
                          from Ahmedabad, Gujarat
                          Aug 9, 2017
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                          Dear sir,
                          I have applied for a new bsnl broadband and phone line connection around 15 days ago and your booking officer issued a number to us after confirming from area technician and sdo but now they told that line cannot be connected and we cant give you connection because line is damaged and a long cable is needed which is not possible and we have printed our number given by bsnl booking officer on all of our cards and brochures and it costs too high and it will reflect negative impression to our clients and it can lead to damage to our business.
                          Please solve this issue as soon as possible.

                          Connection number:[protected]Sharda sharma)
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            Satyendrame
                            Aug 9, 2017
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                            Address: Amethi, Uttar Pradesh, 227405

                            Dear sir,

                            Kindly find the attachment (Fir copy) against the lost sim card, so i request to you blocked my bsnl sim card with a phone no [protected].

                            Thanking you

                            Satyendra kumar dwivedi

                            I have sent an email regarding the lost sim card information report authorized by police station with my id but no action can take by bsnl authority.

                            Email id: [protected]@bsnl.co.in
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Aug 04, 2017
                            Bulusu venkata satyanarayana's response                             broad band connection is slow
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                            Disconnect my broad band service, , keeping only landline phone connection, with service id bb[protected]_scdrid of broadband at once
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                              P
                              pihoo yadav
                              from Mumbai, Maharashtra
                              Aug 8, 2017
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                              Address: 2522

                              My sim no. [protected] was lost since 3 months back approx. Presently it is ringing but not being picked up creating a treat of misuse with my name. Prior to about six months it was being used by me. But i was in vishal mega mart. Lucknow to purchase some hosiery items my small mobile (Alpha numeric) was lost in the market then i tried to search it in some places as per my moment on that day. But unfortunately not succeded to search the phn. Therefore i issued jio sim with which i am making my calls presently. My recent no is [protected].in these situations my frient today educated me to block the sim to avoid its misuse.in this regard it is humble requested to block the sim urgently
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              View replies
                              Sir, please reactivate my old BSNL sim

                              Sir i have a bsnl no. [protected] From last three years but due to some problems i am not using it from last one year. So my number is now deactivated. Sir i want this number. Plz try to to understand it is my first number.
                              My contact no. Is [protected].
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                                maaambayj
                                from Mumbai, Maharashtra
                                Aug 8, 2017
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                                Address: Kolkata, West Bengal, 700007

                                Our landline number[protected] is not working since last 10 days and we had already lodge the complaint to customer care portal and receive docket number [protected] but no any response found from bsnl. So pls kindly check our connection as soon as possible. The number is register in the name of maa ambay jewellers adress 47a, nalini seth road sonapatti burrabazar kolkata - 700007
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Aug 08, 2017
                                Updated by maaambayj                                 our landline number [protected] is not working since last 10 days
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                                  N
                                  Narayan Datt Bhatt
                                  from Haraiya, Uttar Pradesh
                                  Aug 8, 2017
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                                  Address: Champawat, Uttarakhand, 262310

                                  Dear team,
                                  My name is narayan dutt bhatt, and i am the related of hindi news paper utter ujala. My request you to that, i have close my landline telephone connection 30/12/2009. My telephone no was[protected]. Already i have paid last connection closing amount but still from i have not received any security money which i submit at purchasing connection. I inform that issue to your bsnl office at banbasa post chandani, but still i have not get resolve for that issue.
                                  I kindly request you to that, resolve that issue and reverse my security money as soon as possible.

                                  Thanks and regards
                                  Narayan dutt bhatt (Uttar ujala reporter)
                                  Mobile no - [protected]
                                  Add - near bus stand banbasa (262310)
                                  Mail id - : narayanbhatt. [protected]@gmail.com
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    surajitbh
                                    from Gurgaon, Haryana
                                    Aug 8, 2017
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                                    Address: Lucknow, Uttar Pradesh, 226006

                                    Telephone number is[protected]
                                    Address: dr. Surajit bhattacharya, c-907 mahanagar sector b, c. I. D. Colony, lucknow 226006

                                    My telephone is working but my broadband is not working since last 15 days. I have personally gone to the mahanagar bsnl office and complained but my broadband remains disconnected. I was told that there may be virus in my modem and i promptly took my modem to the bsnl office. They worked on it for a hour but still my internet remains disconnected. The modem shows power and dsl lights but not the internet light.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    View replies
                                    I'm Complaining about slow internet speed of my internet connection.In my broadband connection the download speed, upload speed and surfing speed is only 2 - 3 kbps but my plan is 1 Mbps.
                                    Reply
                                    15 to 20 days my landline phone is dead
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                                    Sir
                                    My no.[protected] is not working properly from few weeks . I Complaint in BSNL Office bhandara and also complaint to BSNL customer care for broadband and landline many Times . From bhandara office noone person come and from their office someone clear my complaint .
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                                      S
                                      Solaiappan Gandhi
                                      from Vellore, Tamil Nadu
                                      Aug 8, 2017
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                                      Address: Sivaganga, Tamil Nadu, 630107

                                      My name solaiappan,
                                      I have broad band with landline internet no:04565/283133, today iam paid the
                                      Landline bill 2031/- through city union bank today itself from karaikudi branch, but
                                      Bill amount debited in bank but receipt not yet come, please do the needful for payment
                                      Bill receipt for 2031

                                      By
                                      Solaiappan [protected], land line 04565/283133
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Aug 08, 2017
                                      Updated by Solaiappan Gandhi                                       Today morning land line bill 2031/- paid but reciept not yet come and in bsnl not yet updated land line no 04565/ 283133
                                      Aug 08, 2017
                                      Updated by Solaiappan Gandhi                                       i want bill reciept for 2031/- (04565/283133)
                                      View replies
                                      My 1st no is [protected] but now it is deactivate so I want to activate it
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                                      [protected].
                                      Harayna
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                                        R
                                        [email protected]
                                        from Muzaffarpur, Bihar
                                        Aug 8, 2017
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                                        Address: Dausa, Rajasthan, 303303

                                        I have rechared my bsnl mobile no.- ([protected]) with stv1099.in this stv bsnl offer unlimited 3g without speed restriction. I was done this recharge on 24 july, and my internet speed was great around 1-1.5 mbps. But after 8gb i get very low speed around 10 kbps. With this speed i did not surf any webpage.
                                        It mean my speed is caped and my rs 1099 is wasted. Bsnl cheated with me.
                                        Please solve my issue as soon as possible because internet is very importent at every single minute for me.
                                        I'm using bsnl 3g since 7 years.
                                        I complaint about it 5 times and forwarding mail to bsnl appellate authority but no reply, no resolution done.
                                        And bsnl customer care behaviour was not well.
                                        Very bad people even they disconnect my phone call, and talk like enemy with me.
                                        Here is my comlaint no. -
                                        2g27843658
                                        2g27877662
                                        2g28851776
                                        2h08840283
                                        +2 photos
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        Is your problem resolved. I also recharged today on[protected] and after 10GB getting 10KB/s.
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