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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Mar 29, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 217

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S
Sunil Shyamsukha
from Kolkata, West Bengal
Aug 16, 2017
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Address: Kolkata, West Bengal, 700020

This is to inform you that my landline number[protected] registration in the name of Shyamsukha Associates, is out of order for over a month.
Repeated visit to the Bsnl office is not yeild ed any response.
Mr b.k.mondal division al engineer keeps on assuring us that the line will be restored shortly.
Sorry to say that our business is badly affected due to fault of the department
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    S
    Shivam60
    from Patna, Bihar
    Aug 16, 2017
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    Address: 281001

    I m totally dissatisfied with bsnl service, employees are not working properly, wifi not working and they charge bill continuosly.. No one can listen of consumer in bsnl office... I'll pay bill every month but my broadband can work only 10 days a month.. When we complaint in local office, they cannot behave properly.. And started annoying. Please solve my problem..
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      J
      Jayanthilal m
      from Bengaluru, Karnataka
      Aug 15, 2017
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      Address: Bangalore, Karnataka, 560050

      I have paid my bsnl landline number [protected] bill payment of Rs 1536 through pay tm on date 11.8.17 but it is not been credited in account they say they have not received and my landline is been disconnected, pay tm transaction ID is [protected] oppreator ref no 802c5e707e5911e7a2a1ff65580c5ba4802, I request you to solve this problem as soon as possible
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        rajanisajikumar
        from Paravur, Kerala
        Aug 15, 2017
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        Website: BSNL

        ബി‌എസ്‌എന്‍‌à´...⇄ നെറ്റ് കണക്ഷന്‍ മിക്കവാറും കിട്ടാത്തതുകൊ...⇄ സ്ലോ ആയതിനാലും കഴിഞ്ഞ മാസം 11 നു കണക്ഷന്‍ cut ചെയ്യാന്‍ അപേക്ഷിക്കുകà...⇄ ജൂണ്‍ 25 വരെയുള്ള ബില്‍ pay ചെയ്യുകയും ജൂണ്‍ 12 നു ലാന്ഡ് ഫോണ്‍ കൊണ്ടുകൊടുക്à´�...⇄ ചെയ്തിട്ടുള്ള�...⇄ എന്നാല്‍ ഇന്ന് bSNL മെസേജ് വന്നിരിക്കുന്...⇄ 850/-- രൂപ അടയ്ക്കാന്‍. ഇത് എങ്ങനെ അടയ്ക്കാനാണ്. ലാന്‍ഡ് ഫോണ്‍ bSNL ഓഫീസ് സീകരിച്ചതിനു ശേഷവും മാസം തോറും ബില്‍ അടയ്ക്കേണ്ടിà´...⇄ ഏത് നിയമം അനുസരിച്ചാണ്. കണക്ഷന്‍ cut ചെയ്തു തരണമെന്ന് അപേക്ഷിക്കുനà�...⇄
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          R
          ravi_chandran
          from Coimbatore, Tamil Nadu
          Aug 15, 2017
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          Address: 641017

          From the date of inter city shifting of my phone, I have not received any bill so far.Even for the shifting of the phone from Tiruppur, Tamilnadu to Coimbatore, Tamilnadu, I had to under go so many hardships, then after a long period, the phone was shifted. I am using broad band facility with my phone, and was expecting the bill, but no bill has come, I could not even understand, why the security deposit, paid by me was refunded. I would like to know, whether the bill is generated or not for my telephone number.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            R
            Robin435
            Aug 15, 2017
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            Address: 148103

            Bsnl — block the sim

            Hello sir,

            Please block my sim. My name is jaspal singh and village - harike, district - sangrur my phone number is - [protected] i have lost my mobile and the sim is still active. Please do the needfull and kindly send a confirmation mail back to me to the above email id. Please deactivate my sim card as soon as possible thanks
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Aug 10, 2017
            binda raj's response             Plz network program ko sahi kya gana chahiye
            View replies
            Network kvi shi nhi rahta h network to h hi nahi india kA network aur service sahi nhi india digital kese Hogan
            Reply
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              S
              sivanesan a
              from Haridwar, Uttarakhand
              Aug 14, 2017
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              Address: 629602

              Dear Sir,
              Automatically My Mobile given to message for Voice Chat Service registered but i am not registration.
              My mobile no is [protected]. Voice Chat Service activated automatically. Please deactivate/unsubscribe these services. Because every month @30 rupees deduct from my account its a very headake for me please do favour for me.
              My mobile no. [protected]

              Tanks,
              A.Sivanesan
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              I lost my phone including sim yesterday from bengaluru before misusing it please block the sim.
              Reply
              For your kind information, I have been receiving a bill amount of Rs 2981.00 for the month of July 2017 with one time charges of Rs 820/-. I have received such type of charges from January 2017. Kindly deactivate one time charge plan from my connection.

              Phone No.[protected]
              Account No. [protected]
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                S
                Superintending Engineer (Infra Paln)
                from Coimbatore, Tamil Nadu
                Aug 14, 2017
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                Address: Akola, Maharashtra

                Our office internet connection is not working properly for phone no[protected]. Problem is arising from last few months. Internate connection is terminated frequently in official working period, We made lot of complaints to local BSNL office but problem not resolved yet.Also poor response received from local officers in this regards. Please resolve the problem otherwise intimate us so that we can shift our office internet working on other network.
                --
                Superintending Engineer (Infra Plan)
                Maharastra State Electricity Dist. Company Ltd.
                Akola Dist. Akola (M.S.)
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                We have already complane for deactivate hungama music and movies from my no. bsnl land line no.[protected], but till date is active and charges add in my bill rs.341.82 from june 2017 .

                So, pls de-activate the same.
                Reply
                Consider my case
                Reply
                Pl provide call details of above mobile number on 18th June 2017
                pl send the details to the mobile no: [protected]
                Reply

                Bharat Sanchar Nigam [BSNL] — bsnl landline / broadband out of order since three days pass 0712-2545621

                BSNL Landline / Broadband Out of order Since Three Days Pass[protected]

                Warm Regards,

                Ishan Bhandarkar
                Dharmapeth
                Nagpur
                Reply
                Landline phone is not working.no of phone is 2250253.The phone of ict lab of city high school Berhampur is not working since three days.
                Reply
                Kindly send PUK code my SIM is behind blocked . Help me as soon as possible.
                Thanks
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                  C
                  Chohan Uday Pratap
                  from Lucknow, Uttar Pradesh
                  Aug 14, 2017
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                  Address: Lucknow, Uttar Pradesh, 226008
                  Website: lucknowwebsite optional

                  Dear sir,
                  I have pay my postpaid mobile no. ([protected]) bill amount "one thousand one hundred seventy rs".
                  From my on line payment mode transaction id "uh16167335" on 24 july 2017.
                  Transaction done but bsnl office says there is no any update about on line transaction. Please help to resolve my complain against bharat sanchar nigam limited.
                  Please do need full.
                  From
                  Uday pratap singh
                  [protected]
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  Kindly deactivate hungama services on my phone number[protected]
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                    G
                    Gauranga Bhattacharya
                    from Ingraj Bazar, West Bengal
                    Aug 13, 2017
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                    Address: Paschim Medinipur, West Bengal, 721101

                    Laldline ([protected]) was surrendered with sdot, midnapur, with all relevant papers etc. Unfortunately, even after a lapse of more than 90 days, no refund has been received. Bsnl should understand that they are not distributing any alms. They are duty-bound to effect refund of consumers security deposit amounts (After adjusting outstandings, if any) within a very reasonable time. Authority should look into.

                    Gauranga bhattacharya
                    13, kshudiram nagar
                    Midnapur-721101.
                    13/08/2017
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    Please send me the statement of my landline phone no 2811227 Name Jitendra kumar lunawat Jaipur Rajasthan of month of July thanks
                    Reply
                    Phone no[protected] not functioning kindly take necessory action
                    Reply
                    I have Land line with broad band.from June onwards I am not received my online bill.due to I am unable to claim bill from my institution. Please send bill to my registered e mail. My phone no.[protected].
                    Reply
                    I am getting the unwanted messages from BT-650500. Can you please stop sending it? I feel irritated while seeing these messages. My number is [protected]
                    Reply
                    I am interesred mobile tower istall in my land.
                    Land is located

                    At-tawlai road, ganor
                    Tal-shahada
                    Dist-nandurbar
                    Pin code-425409
                    2)toranmal road, mhsawad
                    Tal- shahada
                    Dist-nandurbar
                    Pin code- 425432
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                      O
                      ompklm
                      from Kollam, Kerala
                      Aug 12, 2017
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                      Website: www.bsnl.co.in

                      My land phone and broadband is not working. I registered a complaints on 1/08/17 and 5/08/17 through 198. Docket numbers are[protected] and[protected]. Both were closed without resolving the issue nor checking with me. I pay my bills on time and have been a loyal customer. If it is not resolved to a satisfactory level, i will be forced to approach the consumer court for further actions.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Aug 08, 2017
                      Yashwanth Ks's response                       As I left in uber*
                      Aug 09, 2017
                      sundarspks's response                       i need my bsnl number bill stement.my bsnl was also connected for internet conection but not get for the signal is properly.so i request you to kindly send me above .
                      View replies
                      Please send my bsnl landline bill statement for last six months.
                      Reply
                      I have lost my mobile, as I left in number so, If you your my call history I will call to driver
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                        I
                        ITPlanet ATrainingUnit
                        from Dehra Dun, Uttarakhand
                        Aug 12, 2017
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                        Address: Nainital, Uttarakhand, 263139
                        Website: www.itplaneteducation.com

                        Respected sir

                        I have been using bsnl broadband. My bsnl landline number is[protected]. I want to complain regarding that no. As we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

                        So please i request you to de-activate the music on demand service as soon as possible and revert back the charges.

                        Regards
                        Kamlesh pandey
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          H
                          Har Neet
                          from Bathinda, Punjab
                          Aug 12, 2017
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                          Address: Hoshiarpur, Punjab, 146113

                          Hello sir/ madam

                          We are from village - fatehpur, p. O. - bulhowal 146113. Bsnl tower which is being placed in front of our village is not working from 3-5 days and not delivering us 3g range. This problem continues everytime when it is being solved.
                          So please check problem deeply and solve it at its earliest.

                          It is humble request to bsnl corporation to repair it soon.

                          Thanks
                          Village people
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            J
                            jnmp
                            from Kolkata, West Bengal
                            Aug 12, 2017
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                            Govt is implementing g. S. T from 1st july 2017. We the customer of bsnl broadband customer two bills for may & june. Generally the bill is generated either in 9th or 11th day of billing cycle and due date is for 30/31st of the month.in month of june they send a bill in june that is upto 25th. They are counting the next month bill from 26th june to 31st july eith new g. S, t rate for 35 days. How it can be possible. No hopeful solution is received on subsequent enquiry. Pl provide a solution. Contact no - [protected].
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Joyasree Sen
                              from Kharagpur, West Bengal
                              Aug 12, 2017
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                              Address: 700059
                              Website: www.bsni.in

                              The lineman/technician deputed by dumdum telephone exchange visited my house and after testing the telephone set/instrument opined that the telephone set is not working and is defective one and advised for immediate replacement by submitting an application for replacement of the set by a new one. The cost of the set will be charged in the next telephone bill.

                              I therefore request for immediate replacement of the defective set and oblige.

                              Joyasree sen
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                                S
                                sankar,d
                                from Pandua, West Bengal
                                Aug 11, 2017
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                                Address: Kolkata, West Bengal

                                Bsnl has raised minimum speed for all users of plan uld 675 from 2mbps to 4mbps since last month but although my plan is uld675, my speed is sticking to its previous speed at 2mbps. My repeated complaints to the telephone exchange could not cure the problem, my all attempts to bring the problem under the notice of the concerned authority have so far been failed. Under the circumstance i am lodging this present one for effective action with satisfactory result and being a long time bsnl customer i hope my case shall be given its required importance.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                View replies
                                i have the same problem with this plan from last 3 days
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                                  KumarSuresh65
                                  from Dehri, Bihar
                                  Aug 11, 2017
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                                  Address: Patna, Bihar, 800001
                                  Website: [email protected]

                                  Dear sir,

                                  I have surrundered my telephone connection[protected] with rajendra nagar exchange patna in on 20.06.2017 while shifting my residence to other location of patna where bsnl failed to phone. At last i surrundered original demand note, cancelled cheque, eft form, last bill paid on 15.06.2017 with my application to refund my security deposit through ntgs but till date sd has not yet refunded.

                                  May i request to arrange refund of my security immdtly, through ntgs as stated by accounts officer.

                                  Suresh kumar
                                  Patna
                                  Mobile. [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    R
                                    Raji28
                                    from Chandigarh, Chandigarh
                                    Aug 10, 2017
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                                    To,
                                    Bharat Sanchar Nigam Limited,
                                    Respected Sir,
                                    I, Neelam Saxena, would like to tell you that my phone is lost so i want to deactivate my sim card.

                                    Details:

                                    Number: [protected]

                                    Mobile: Samsung Duos

                                    Address: 51, Moti Jheel Colony, Etawah, Uttar Pradesh-206001

                                    Please do it as soon as possible.

                                    Thank you.

                                    Regards
                                    Neelam Saxena
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      Nikhilkhatri
                                      from Udhampur, Jammu and Kashmir
                                      Aug 10, 2017
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                                      Address: Udhampur, Jammu and Kashmir, 182101

                                      I am using bsnl postpaid no. [protected] and has registered a complaint for dnd service activation because bsnl used to send such a shameful and vulgar sms to earn money. My complaint was registered on 16/7/2017 and i was told to wait for 15 days but today its been almost 23rd day and still dnd is not activated. When i called customer care they used to delay always by sauing wait for 24 hours. I need a strong action to be taken against bsnl.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Aug 10, 2017
                                      Updated by Nikhilkhatri                                       Docket no. Received on 16th july 2017 is 2G16369142
                                      View replies
                                      Dearsir
                                      I am woking in RAILWAYS as SSE/P.WAY Nandyala, andhra pradesh.My land line connection no [protected]
                                      has not been working for 2months.I informed to local jto through phone colls but local jto not responding to my phone colls.Please depute your staff and make phone connection for normal working as early as possible.
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                                        S
                                        spsingh70
                                        from Bhopal, Madhya Pradesh
                                        Aug 10, 2017
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                                        Address: Bhopal, Madhya Pradesh, 462021

                                        I had submitted application to surrender and close my BSNL Landline[protected] on 12th July’2017(copy of receipt attached). Till date no action has been taken on this.

                                        I personally contacted BSNL office, TT Nagar, NewMarket Bhopal twice for closure of the services. Meanwhile the telephone was dead between 23rd July to 01st Aug’17 and again restarted on 01st Aug’17. I am not using any services of BSNL.

                                        Finally on 8th Aug'17 I went to the office and once again requested for the closure of the services and this time also they assured me to close the services in 1 or 2 days. Still the services are live.

                                        S P Singh
                                        BHOPAL
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        View replies
                                        A BSNL land line phone[protected] is used by us, our address is 10/49, Sector 10, Haldia refinery Township and currently it is out of order from last two days . Phone problem is very much required to resolve as soon as possible .
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