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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Oct 9, 2025

Complaints 15968

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6089

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 215

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Address: 743144

I wanted to inform you that while paying bsnl broad band payment for july month my money was deducted twice in different days. In the first day that is dated 15th July the payment was made through online of rupees 726 and was unsuccessful but money was deducted from my bank account. Then I waited for few days for the refund but it was not made. Again I paid on 26th july the same amount of rupees 726 was made this time it was successful and again my money was deducted. However, my previous money was not refunded till date. I am attaching my bank updated passbook here within and red marks are the details which confirmed that money was deducted twice. Want my money back ASA.
Customer Name -Manas Ranjan Dutta
Land no-[protected]

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Address: 626138

I was recharged rs 333 (3g mobile data recharge) to bsnl prepaid number [protected] on 21.08.2017-7:20pm by indian bank mobile app.

Due to delay processing, i was recharged rs 333 (3g mobile data recharge) one more time to bsnl prepaid number [protected] on 21.08.2017-7:20pm.

So kindly requested you to refund rs 333 as early as possible. Do the needful.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 21, 2017

Updated by Muthu KS I was recharged Rs 333 (3G Mobile data recharge) to BSNL prepaid number [protected] on 21.08.2017-7:20PM by Indian bank Mobile app.

Due to delay processing, I was recharged Rs 333(3G Mobile data recharge) one more time to BSNL prepaid number [protected] on 21.08.2017-7:20PM.

So kindly requested you to refund Rs 333 as early as possible.Do the needful.

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R

RK Seopran

from Bengaluru, Karnataka

Aug 22, 2017

Broadband no[protected] is not working properly and service is very poor.

S

sowdesi

from Bengaluru, Karnataka

Aug 22, 2017

My phone number is[protected]. I SURRENDERED MY LANDLINE[protected] AT KATOL ROAD OFFICE.nagpur
on september 12/2016
reference number-[protected]
Customer ID [protected]
Account Number [protected]
i have not yet got my refund
emai:[protected]@yahoo.co.in

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Address: Ernakulam, Kerala, 682024

I am not interested watch movies and play games in bsnl hungama so kindly deactivate the bsnl-hungama plan. My bsnl land line bill increased because of the activation of bsnl-hungama. I know nothing about bsnl-hungama that pave the way for increase the amount of my land line bill so kindly unsubscribe the amount of bsnl-hungama from my bsnl land line bill and deactivate bsnl-hungama plan.

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Address: 609109

Dear sir/madam,

I am a bsnl broadband user with landline home phone. We are experiencing un acceptable noise in the landline phone for the past couple of years and severe disturbance in the broadband connection too. We have made multiple complaints but, the solution was always temporary. We need permanent fix for this issue.

So, i kindly request you to provide us permanent solution for this problem.
Thank you in advance.
Chinnapillai. N

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Please provide me with itemised bill for july 2017 for the number[protected]. The amount appears to be too much and i have never paid such amounts. The phone is also just an emergency phone and is not used as such.

I do not understand the need for some useless sentences to be added so that the complaint is 350 characters long. What are you trying to say - do not be crisp and clear and provide a short message - write long winded rubbish so that the person reading this gets more and more irritated with the subject and the language used. Good luck with reading all this rubbish i wrote just to make it to the number of characters you are trying to specify

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Sir, i have visited cengalpattu exchange for changing my blocked sim card. I have reached the office by 4.10pm today ie (21/08/2017). I request one of the lady sitting at new sim issue counter to look after my request but that lady was busy with her some personal works after waiting for 15 minutes again i asked to attend my request but that lady refused and told me time is over so ask me to come by tomorrow, even the time is only 4.15pm. Being the working hours of bsnl is up to 5.30pm she refused to work and closed the counter and left so i kindly request to take necessary action against the person and make sure the proper working of government departments to avoid our tax payer money

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Address: 380007

Website: bsnl

Hello,

I made a recharge of 151rupees on 18th aug. It is combo plan containing bsnl to bsnl free and other mobile 200min and 2gb internet. After recharge i am not able to made any call so i conformed with bsnl customer care.

After taking 3days they informed me that before recharge you need to confirmed with customer care though website is not 100% certified. Senior executive from bsnl informed me that plan is modified after 15th aug and except mumbai and delhi plan is valid everywhere. I am in mumbai and not able to use that service.

Multiple executive called me and not able to answer properly in last 3days.

My request id : 18369076
Senior executive name : mr naresh
My mobile number : [protected]

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Aug 23, 2017

Updated by ahshah106 Any update?

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Address: Bathinda, Punjab, 151001

Sir, with due reapect i beg to say that my dsa security rupess 500 have been sañction by the competent authority vide memo no gmt/bt - ssa/mktg/shiri darshanlal dsa bt/12 dated 27/3/14.
I'm sorry to point out that my three year has past but my security has not been freunded till date. I have send so mamy remenders but in vain. So you are requested to instruct to concerned officer to refund my seiurity as soon as possible. I have need of money.
Yours faihfully
Darshan lal batra
House no 531
Phase 3 model town bathinda
Phone [protected]

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Address: Cuddalore, Tamil Nadu, 608703

Yesterday[protected] my mobile signal stopped and i was trying to search network but it says no network registered. Then by enquiring nearest bsnl point they say my card have blocked. For reason network provider made this.? Also i was using it till 4:30pm after that signal stopped without changing any settings from my side. Also i have sufficient balance in my mobile.

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R

Rishabh Jain_3004

from Pune, Maharashtra

Aug 21, 2017

Hello

Its been more than 6 months since I surrender my connection.
PLease refund my security deposit A.S.A.P

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Address: 385421

Sir

My number is +[protected]. I am unable to send message in my bsnl mobile. I checked message centre, i. E. [protected], i am call to the customer care, they told to delete old messages, i delete all the messages, i try in this way also reset my phone, and change my mobile also.. But no use
Please resolve this problem please. It is emergency

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rakeshbuidco

from Imphal, Manipur

Aug 21, 2017

My bsnl telephone set is not working properly. A humming sound produced when received a call. so please replace the phone with a new one as soon as possible. my personal details are as below -

Sri Kashi Nath Prasad
2/A1- West Anandpuri, West Boring canal Road.
Near Monica Apartment
Patna- 800001

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Address: Khordha, Odisha

Dear sir,
My self bipina bihari padhy, id no. [protected], account no. [protected], phone no. [protected].
Fiber cable internet taken on dated 01.08.2017 but when we register complain then it shows no such no. Is avilable.
We have paid on 07.08.2017 rs 787.00 vid invoice no.[protected].
The speed of broad band is 100.00 mbps instead of 400mbps. The wi-fi is also not working.
Therefore we request you to kindly solve the above problem then we shall greatful to you.

Thanks & regards,
C. A bipina bihari padhy

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V

Vahini94

from Arcot, Tamil Nadu

Aug 21, 2017

I havent seen such a worst network. . the 444 plan offers 4GB/day but i dont even use atleast 500 mb/ day . The speed is also in 2g speed and it is a total waste of money. Please look into this issue.The signal is also too weak.

M

Mysampath

from Chennai, Tamil Nadu

Aug 21, 2017

Could not get connected to internet services (mobile data), even though the connection is within the validity period. Further everyday 3 GB data can be used but even find it difficult to download / up link 500 MB data. [protected].

B

binusk

from Thiruvananthapuram, Kerala

Aug 21, 2017

My mobile phone (iphone 5s No..[protected]) has been lost between 7.30 pm and 8.pm from the ksrtc bus stand Neyyattinkara., Thiruvananthapuram district.Kindly take necessary steps to block my BSNL SIM BARING THE NUMBER [protected].

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Address: Cuttack, Odisha

Sir,
My land line tel no 2441383 with wi if facility has been disconnected since one week. The line has not been restored even after bill paid on line.
The monthly tariff of around rs 900 has not been reduced even after revision of rates.
Kindly see to this at d earliest or else i wll b forced to cancel my connection & apply for wi if connection frm some other agency having prompt customer care facilities. Thanking u. Yours dr garhnayak

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J

Jeeva Jothi

from Chennai, Tamil Nadu

Aug 21, 2017

We are using bsnl bb ul plan 1099 speed as per plan is 8mbps.., but we are receiving only 250kbps downspeed.., please dear concern officers take a note of this., if still the problem is persists there is no other options than to switch to other networks., kindly resolve the above problem as earlier as possible, thanks and regards BSNL User

P

Puducode Rama Iyer Ramachander

from Saundatti, Karnataka

Aug 21, 2017

My telephone number is[protected]. My name is wrongly spelt in the records. as Ramachander R while my real name is RAmachander PR .HOW do I change it.All my efforts failed.I live in 34, SWamy enclave, I main, Koramangala I block, Bangalore-560034

S

Srinivasarao Pv

from Lucknow, Uttar Pradesh

Aug 21, 2017

My Bsnl Sim is blocked my mobile no. [protected] and sim no[protected]. please send me the PUK Code early

B

B p sindhav

from Ahmedabad, Gujarat

Aug 21, 2017

My BSNL mobile number [protected] and [protected] in last 3 month call details send my email Id :[protected]@gmail.com

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Address: West Godavari, Andhra Pradesh, 534007

Top up of rs 110 of bsnl prepaid sim was debited two times but top up was not materalised mobile no [protected]. On19.08.17 please recredit my bank account with rs. 220/-
On line recharge of mobile sim cards is always a failure especially on roaming particularly bsnl. Problem in top up due not getting otp. I don't know where the problem lies either with the bank or with bsnl

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Aug 19, 2017

Updated by kolachana varaprasadrao Instead of two amounts of each Rs. 110/-debited to my account one amount top up done. Second amount of Rs 110 /-may please be returned to my account.

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Address: 08263

Please incoming and outgoing call details my landline number [protected] please sir arjent call details send my email address [protected]@gmail.com my mub num [protected] please cheak call details arjently sent my email address details from 19/08/2017 timings 4pm to 4.30 pm call details please arjent send sir regards
Shreyas hp place mudigere

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Aug 20, 2017

Updated by Shreyas gowda1234 Call details

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A

Akhil Francis Chirayath

from Ernakulam, Kerala

Aug 21, 2017

Recently I have been receiving extra charges on my broadband bills with plan 499. the additional amount of Rs.250/- one time charge higher speed for 20GB. please deactivate my account from one time charges plan.
phone No:[protected]
Thank you...

P

piyu shah

from Bengaluru, Karnataka

Aug 21, 2017

Sub: Cancellation of landline and broadband connection.[protected]

Please cancel our landline and broadband connection which is in the name of Shah C K...of no.9, Raksha.3rd floor..2nd cross..mohan kumar nagar..80 feet road..yeshwantpur..Bengaluru 22.
Please do the needful asap.

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Address: Idukki, Kerala, 685561

Sir;
I am using one iphone for the past 2 years. Recently when i send messages an error message shows like 'not delivered'. I had contact bsnl customer care cell they me that 'update your message centre number to [protected]'. As per their request i have update the message centre number with the following command *5005*7672*[protected]# after that the system shows the message centre number is [protected]. After that i have checked the same ; but same error message shows. Please assist me at the earliest.

Regards
Lyjo joseph

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Address: Vellore, Tamil Nadu, 0416

Website: [email protected]

We are medical professionals. Our land line no:[protected] is not working for the past 12 days. Complaint had been made in person and also over phone to the katpadi sdo and also with line man mr. Munirathinam. But so far no step had been taken to resolve the issue. Whereas, the repeated reply is "your complaint is in existence, it will be solved soon". But not yet solved. Kindly initiate necessary action to make work of the above phone to prevent us from surrendering back the above said land line phone to your concern. Thanking you.

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Address: Hooghly, West Bengal, 712311

I am an existing customer of bsnl land phone and broadband. My phone no.[protected]. My land phone is dead from 11th august. I lodged a complain on bsnl on 12th august. (Docket no : [protected]). On 14th august i astonished to receive a massage on my mobile phone from bsnl that my problem is resolved. But that is not true, none of bsnl technician attended my home to solve the problem and my phone is still dead. Though i call to the bsnl customer executive 4 times, none of them take my problem seriously.

Please take some steps to solve the matter as early as possible.

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Address: 689533

Sir, my land line number[protected] i am using since last 14years and since february 2017 i find excess billing is going on more than i use so i just want to be sure about this matter as it is giving me extra burden in my monthly budget please do solve it, i think as per the bill you are charging for the broadband too which i don't have or rather i am not using it, or just do guide me in proper way to do solve this problem as soon as possible.

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Address: 600073

Website: face book

I am v gunasekaran
I have lost my cell phone with prepaid bsnl sim number is [protected]. Please block this number before anyone misuse for bad purpose. Please block urgently. Please reply me about this. And my mobile phone and sim imssing for two wheeler driving of chennai circle and missing time is night 9.15pm at 16 august 2017. My email id is [protected]@gmail.com

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Address: Burhanpur, Madhya Pradesh, 450221

Hello,
I am mrityunjay singh using bsnl mobile no. [protected] from last 10 years, yesterday i make recharge on my number and within 15 min my 30 rupess was deducted against some unwanted services activated automatically for 30 days on my number.
I request you to please refund my balance, i don't want it

Thanks
Mrityunjay singh
[protected]
Nepanagar

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