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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Oct 9, 2025
Complaints 15968
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 25

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P
Paankaj
Aug 5, 2022
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I want to port my BSNL prepaid mobile number.i have sent many times PORT MSG but they replied... UPC can't generated due to substiting contractual obligations.
I have also called many times but customer care don't receive my call.worst company in india is BSNL.pls help
Thanks
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    Y
    yoursgs
    from Hyderabad, Telangana
    Aug 5, 2022
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    I have surrendered my bsnl landline with account no. [protected] on 23/03/2019 and it's been more than 3 years but still haven't received the refund of the deposit amount of Rs. 1844. I would request the department to refund the security amount immediately along with 10% interest applicable.
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      W
      wish twist
      Aug 4, 2022
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      Address: Agartala

      I recharge through bsnl self care app.when i recharge money is debited from my account but recharge is not done..i dont see any notification regarding this recharge. Bsnl customer care dont give any solution for this.they dont have any responsibility about their job. If this worst quality of service bsnl give their customer then it must be privatize.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        AncientBaba
        Aug 4, 2022
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        Address: Bragaon Jhansi

        Have received the worst service by BSNL as the internet is down always and even after registering the complaint the issue is not being solved. The answers provided by them are not technically so strong. Such a disappointing service. And after such bad service they expect to pay the bills on time. Please take strict action against the company and the employees aren't active at the work
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          L
          lonenazir
          Aug 3, 2022
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          From Two days FTTH is not working in Tujaar which comes under Exchange Bomai district Baramullah
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            sm0022
            Aug 3, 2022
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            Address: 500034

            I have noted the telephony and broadband services offered by this firm have reliability issues and there is very little info available if any in addressing them.

            I was told that there was an exchange service outage near my area about 3 days ago without any ETC. I have lost broadband connection for the past 5 days. Here is a list of issues.

            1. frequent number of outages and repairs
            2. outsourced support with limited staff capacity
            3. unresponsive staff who switch phones off
            4. no sense o[censored]rgency or of customer needs
            5. expectation of bill payments for whether or not services are delivered.
            6. no escalation path or face available for a consumer
            7. very poor communication on acknowledgment, providing reference complaint number, customer status follow-up, and providing info on something in repair or an outage.
            8. cannot provide expected time to completion of a fix.
            9. ping-pong of blame game
            10. lack of pro-active outage detection and fix
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              L
              lonenazir
              Aug 3, 2022
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              Media loss since yester day
              exchange bomai
              distt baramulla
              kashmir
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                B
                bisubhel
                Aug 2, 2022
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                When i send port msg to1900 the reply msg iscoming"Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance"
                Already I contact BSNL customer service and BSNL office
                They are saying we have no authority
                What can I do
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  T
                  thibhasri
                  Aug 2, 2022
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                  Krishna Colony, 4th Cross, Singanallur street lights not working for more than 10 days
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                    X
                    Xiao55
                    from Thoubal, Manipur
                    Aug 1, 2022
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                    I can't generate UPC. When I was sending request for generating UPC I got a message saying "UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance." Please help me.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      D
                      Dr Mohd Ahmad
                      from Lucknow, Uttar Pradesh
                      Jul 31, 2022
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                      Removal/Shifting of Unused BSNL Pole

                      Address: House no. : 536A/594 A, Makka ganj, Opposite of shia pg college dena electronics ,Sitapur Road Khadra Lucknow 226020 , Uttar Pradesh

                      Dear Sir/Madam,
                      This correspondence is to notify regarding a pole that has been causing narrowing of the lane and people's are facing problems in movement vehicle etc. Request your kind consideration to shift/move at the earlist. Complete address mentioned below along with the photograph of the pole.

                      Mrs. Shaheen Bano C/O of Mohammad Ahmad
                      House no. : 536A/594 A, Makka ganj, Opposite of shia pg college dena...
                      +5 photos
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                      R
                      Ravi sharma9685
                      from Raipur, Chhattisgarh
                      Jul 31, 2022
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                      Address: Gwalior

                      Sir meri request h ap gwalior or morena 4g network karvane ki kripa kare kyoki 3g ki bajah se log pareshan h or sim bhi nhi le rahe h to apse nivedan h ki app 4g tobar lagbao gwalior or morena
                      +1 photos
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Jul 31, 2022
                      Updated by Ravi sharma9685
                      Thanku
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                        C
                        Chiragv111
                        from Ahmedabad, Gujarat
                        Jul 30, 2022
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                        Address: 5, Vasant Transport corporation, Transport nagar, harol circle, narol, ahmedabad

                        This is very very worst experience with bsnl.
                        Every month end 2-3 days the internet connection not working even after bill payment timely..

                        At Narol
                        Number[protected]

                        Very very poor service and we disappointed oftenly
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          N
                          nchn
                          Jul 29, 2022
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                          I had recharged my BSNL Prepaid number [protected] with Rs. 198 on june 10 2022 but I am unable to avail any of the service till date. Reported the same to BSNL customer care repeatedly for around 4 times but turned futile. Therefore I would like to get a refund for the same
                          Recharge details
                          Recharged via PayTm
                          Order Id: [protected]
                          Bank Ref. No: [protected]
                          Wallet Ref. No: [protected]
                          BSNL Ref No: [protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            4
                            4shi23
                            from Kollam, Kerala
                            Jul 29, 2022
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                            The worst internet connection have a name it's BSNL.In my city BSNL have only 3G connection but it doesn't give standard speed for us. The maximum speed is 90kb/s but in the night 1am they provide 500kb/s. We are spending money but not getting proper connection.
                            Already complainted to bsnl customer care but no use.
                            State : kerala
                            City : kollam
                            Pincode : 691576
                            Number : [protected]
                            +1 photos
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                              K
                              karia2907
                              Jul 29, 2022
                              Resolved
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                              Resolved

                              My BSNL Sim Card Number [protected] is Not working showing No service, tried to change the handet but same result. Tried to complain on your official mail address no replies i am getting, calling on BSNL Customer care but no luck. Please Help. My another contact number if want to contact me for this issue is [protected]...
                              Aug 9, 2022
                              Complaint marked as Resolved 
                              They did solve my problem at last by recharging my phone...now my issue is solved...sim working fine
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Aug 04, 2022
                              Updated by karia2907
                              still no replies from BSNL customer support side...
                              Aug 07, 2022
                              Updated by karia2907
                              i do visited physically their office, after many documents submission they gave me new sim with same number.. but now its not taking tele-verification...pathetic...
                              Aug 07, 2022
                              Updated by karia2907
                              Talked to customer care they said televerification done but not recharged but i did give 1013 ( for ownership transfer 885 and 128rs for basic recharged Transaction id- T2208061548503958496131 utr[protected] Paid through phonepay QR Scan, Name showed - HRUSHIKESH SAHOO...
                              [protected](BSNL)
                              Please unlocked my SIM card.

                              BSNL sim card not working- Showing No Service in my handset - Comment #4039436 - Image #0
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                                M
                                from NAGERCOIL, Tamil Nadu
                                Jul 29, 2022
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                                I need to port a mobile number from bsnl... But while i message to 1900...i receive reply messages as...UPC cannot be generated as of subsisting contactual obligation with service provider... WHAT TO DO..?
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  Bhanuchakivela
                                  from Bengaluru, Karnataka
                                  Jul 28, 2022
                                  Resolved
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                                  Resolved

                                  Address: Bengaluru

                                  I have tried to generate UPC number, but every time getting below 2 messages

                                  1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                  2) Request for UPC for your mobile no. 81xxxxxxxx could not be processed. Please retry after some time.
                                  Aug 2, 2022
                                  Complaint marked as Resolved 
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sudha Balagopalan
                                    from Thrissur, Kerala
                                    Jul 27, 2022
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                                    Address: India

                                    I had recharged both phones (numbers as below) as per STV447
                                    1. [protected] on 14th July '22 REF: PGSM[protected]
                                    2. [protected] on 16th July '22 REF: PGSM[protected]

                                    Today suddenly both phones stopped giving me access to phone calls and the message was of 'no balance or insufficient balance'.
                                    I didn't have any need to make many calls since I use internet, whatsapp and signal.
                                    This is monstrous and extremely discouraging for committed consumers despite several offerings from other vendors.
                                    Can I demand an immediate response and reinstatement?
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                                      D
                                      dee RWS
                                      Jul 27, 2022
                                      Resolved
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                                      Resolved

                                      Address: AVANIGADDA

                                      No service for bsnl network in avanigadda mandal of Krishna district of Andhra pradesh from 270722.All other networks working
                                      Jul 28, 2022
                                      Complaint marked as Resolved 
                                      Complaint was resolved
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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