Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Telephone Number[protected] Name Mukesh G Shah, Address a/43, Suryapur Society Opp Rushabh Tower Road Surat 392009 Customer ID [protected] I have complained on 29 june 2015 for not working of my telephone, I have been told that there was a cable fault & may be repaired in two days but till date it has not been repaired. Please resolve the complaint at your earliest.

Sir
My mobile no. Is [protected] and service provider company bsnl
I have recharge rs.550/- topup on 06/07/2015 and rs.67 data pack on 9th july 2015 and i have total balance of rs.715/- approxx on 11th july 2015 then at afternoon when i tried to call i found my balance become null so i call to customer care at 123 and inquired about where my balance deducted they told your balance has deducted because you have use internet, then i told i have recharge my netpack on 9th then how its possible then they checked and told yes you have recharge and still 6mb balance is there. So they taken my complain and told it will resolve in 24 hrs. Then on 10th july i started to inquiry from *112# and requesting to give details of my balance and datapack frequently after every 3 to 4 hours and it every time show main balance null and data balance 5mb 219 kb . I have sms from that till 2.20 pm on 11th july, 2015 . Then at 5.20 pm i received msg your data pack is exhausted and you have rs.5.500 balance in your account . As i have disable my data on my cell on 10th july and i have also change data from bsnl to vodafone in my setting on 10th so its not possible bsnl net get on in my cell and on 11th july 2015 till 2.00 pm i have 5mb 219 kb data balance then how it get exhausted my net is off secondly my rs. 700 deducted on 10th and at that time till 11th july, 2015 till 2.20 pm ihave sms from bsnl i have data balance 5mb and 219 kb then why my rs.700 deducted on 10 th july for internet . I have tried so many times to ask same to bsnl customer care executive they donot give answer properly and i have call recording proof also that customer care executive on 11th july he said that i have 5mb 219 kb balance then even after my net off my net balance get exhausted secondly my balance rs. 713 approx. Deduct on 10th july for internet but on 11th also till 2.20 pm i have net balance so how it is possible.
So my question is
1 .Why my balance of rs.700 is diducted
2. Customer care executive on 10th july, 2015 at 12.45 pm tells that you have 6mb balance in your data pack so if i have balance why they diducted rs. 700/- for internet so customer executive has registered my complain
3. I am continously inquiring at *112# for sms to know about my main balance and data pack balance till 11th july, 2015 till 2.2o pm i received sms showing i have data balance 5mb 219 kb so my balance rs.700 deducted on 10th july for what as i have balance even on 11th july, 2015
4. Why on 11th even after my internet on my cell i have turn off on 1oth july, 2015 how at 5.00pm suddenly receiving msg my data pack balance get exhausted and rs.5.500 added in my main balance how rs.5.500 which show null till 2.20 pm even i have not use any net on bsnl for whole day as i have already turn off net
I have sms from bsnl for 10th july, 2015 and 11th july 2015, recording of conversation of customer care executive which says i have 5mb balance in my data pack and null in my main balance, snap shots for same

Iam from kerala today i recharged Rs.135 on special recharge for my bsnl prepaid no.[protected], through sbi online process.(Transaction ID oxisbi6333735IG0AIEJUWS) and Rs.51 on MTS no. [protected] through sbi online process.(Transaction ID oxisbi6333956IG0AIEKXD0 .the both recharge is not successful. please request you sir reverse the amount in my account.As soon as possible...

Sir, I had done a online recharge of 110 rupees to the number [protected] through bsnl's online site on 4/7/2015.they dedudcted money from my account and i didnt get rechage.the transaction no: for the recharge is TXL[protected].Kindly take adequate measures to resolve this matter.email id ajin.rm.[protected]@gmail.com.

The first complaint was lodged on 5th June 2015, it is now 35 days passed, but they cannot find the fault & the complaint is closed saying that it is resolved. I have following complaint nos.: [protected] - 05.06.2015 On 1st July sms say that the complaint is resolved, which was not resolved. [protected] - 01.07.2015 On 2nd July sms recieved saying that the complaint is resolved, which was not resolved. [protected] - 02.07.2015 On 4th.July sms recieved saying that the complaint is resolved, which was not resolved. [protected] - 05.07.2015 On 7th.July sms recieved saying that the complaint is resolved, which was not resolved. [protected] - 07.07.2015 On 8th.July sms recieved saying that the complaint is resolved, which was not resolved. [protected].07.2015 This complaint is not yet resolved. Poor service and irresponsible behavior of the staff, would certainly bring BSNL to drains soon. Sanjay Katti [protected] Mob.[protected]

Hello, This is deepak, I got static IP from BSNL before 2 week but it is not working. I am communicating to exchange or customer care but no one get it fix. I request to you please take on high priority and do the needful. My landline#[protected] Complaint ID- [protected]. Thanks Deepak- [protected]

dear BSNL office subject my Landline phone dead for before three months Exchange rule is jenerater runing for 3 hours but exchange staff is only runing jenerater 30minates and adher dessile stock is cell regard rahul kumar

I have submitted new broadband connection request & they have taken 1150rs from me on[protected], but yet no action is been taken in order to provide me a connection. I have visited the v.f.j branch office of bsnl 4-5times but yet there is no action is been taken plz help

I lost my mobile handset alongwith my sim card at kachiguda railway station. My mobile no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c / o ankit jain mob. No. [protected]

Dear sir I have landline connection no[protected]. In last whole month there was no connection because of digging work. I couldnot use a single day but i have to pay the monthly bill of rs.850. So i need adjustment of this bill. I have complained on 1504 for connectivity of broadband but till date i could not get the speed which is told through advertisement. It is ridiculous. instead of repeated complaints i could not get speed while there is no disturbance in line. There is no proper answer given by the responsible person for the job.

I lost my mobile handset along with my sim card my mobile no. Was [protected] (Bsnl)
I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c / o binder paul mob. No. [protected]

My number is [protected] and DND activated to stop all promotional sms. I am disturbed daily by unwanted sms from the following addresses, BT 65630, BT 612630, DM 087569, BZ 080008, BW 080008, DZ 080008, DM 080008, DM 1519156, DM 62041, BT 654646, DM 620400.

Sir I have got a Landline Broadband connection no[protected] received First bill of Rs. 2515.00 which is paid by me on[protected] through net banking. next month I got a bill worth Rs. 3556.00.in this bill previous bill 2515.00 was included. I reported to your account officer he advised me to deposit Rs 993.00, and the total amount will be adjusted.I have deposit a ICICI bank Cheque no 882583 worth Rs 993.00 on dated[protected]. This cheque still not collected or bounced from my account of icici Bank. Third Bill we receive Rs.2014.00 The last date is to deposit[protected]. I Think the arrear bill of previous bills are added in this amount. Please adjust the correction and issue me a correct bill to deposit before date. Thanking You Nirmal Kumar Srivastava 9-10 B Dilkash Plaza, Rani kothi Purainia Tiraha Sitapur Road, LUCKNOW

My landline connection outside cable is broken out by natural air and nobody from Bsnl authority letting us service even after 4-5times call...so please provide us proper service...I need service..otherwise we have to lost d connection... Vivek .A.Gandhi, Malegaon ... Phone number [protected]

I am Potom Gibom. Now, the outgoing call for my postpaid mobile no.[protected] has been cut off. And no bills for the previous month of June has been send to me. And I used to pay my bill through internet facility, but now, I don't know my Account number. So, I am in trouble o[censored]sing my cellphone now. So, please send me my account number and lift the ban on outgoing call. yours customer

sir I recharged amount of Rs 200 /- to my mobile no [protected](BSNL KERALA) on 26 jun 2015 it was not recharged to mobile and payment was deducted from my SBI bank account.bSNL TXN NO: TXL[protected] and TXL[protected] showing unsuccessful but money deducted from the account.

I have already, two months ago, requested you for deactivation of hmod . But still i have charged for the same in monthly bill for last two months. Once again i am requesting you please to deactivate hangama music on demand with immediate effect.

With regards
Prakash shirke
Ph no.[protected]

We are very sorry to inform you that our Telephone No. 2332155/2332255 is completely dead since last six months. We have complained several times, but no action has been taken.

We are suffering a lot in the absence of telephone communication. We request you to kindly look into the matter and arrange to restore the connection as early as possible.

Looking forward to hear from you soon.

Regards,

Kishorilal Dhoot
Mangirish,
Padampura, Aurangabad-431 005(MS) Mob: [protected]

Dear Sir, Please look into the matter. The issue remains unresolved even after 10 days. I have tried all options to escalate my problem, but no response received. I have made annual paym, ent for BSNL BB and hence losing out on days due to conncetivity issues. Please assist. I have complained on IVRS for Broadband Connectivity issue where router needs to be re configured for[protected] on 27/6/2015, Friday at 7.30 PM ( I do not have docket no ) On Monday, I received a call on my landline asking if the net is working or not. I said No as the issue not resolved. Till date 1/7/2015, no engineer has come to resolve the issue. On 29/6/2015, I called the customer care to report that no engineer has come till date, they refused to register the omplain as the old complain was already open. Please tell me if the old complain is not resolved within TAT, do I not have a right to inform that. i wanted to eascalate the issue to concerned dept. but they did not provide me any email id or number.Again, I tried to lodge a complain on IVRS and call centre. The new complain no : [protected]. Please assist me . My father, aged 69 years stays alone at the premises and needs the net for online utility payments. As per TRAI, the issue needs to be resolved in 3 days, I received no SMS, no call and the matter still needs to be resolved . Please look into the matter and keep me informed on [protected]. Your assistance required. Regards, Ami Kothari

Sir [protected] is no. par date 06-july--2015 ko "251" ka Recharge karaya jisme 2.2GB data tha par company ne yah --:Content: UR BSNL a/c PV/STV with Rs.251 by [protected] on 06/07/[protected]@08:36:42 PM, ST Rs.30.82, Cr.given Rs.0, valid till 20/11/15, CB Rs..011 RefNo.[protected]:-- Massage bheja par 2.2GB data nahi aya .