Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am Mrs.Nila Sengupta, holding a BSNL landline connection NUmber[protected]. Since February 2015 my phone has been inoperative. First there was plenty of disturbance in the line, so I could not hear anything if someone called, and then the line went completely "dead" --- no dial tone. I complained to the call centre on 14.02.2015 and the docket number is [protected]. They reported a "severe underground cable fault". The docket was not...

There is always a disturbance in line and my broadband disconnects very frequently. I had a 4 Mbps plan, byut i moved to 512Kbps plan due to their poor service & noise in the line always. I have made around 5 to 6 complaints regarding disturbance in line. Customer Id: [protected]...

I am using BSNL broadband services on my Land line no.[protected] at house tal supaila, mondh srn bhadohi NIT up 221404 Without my request, Subject Cited service has been activated on my connection and charges for which also have been imposed in my April &May, 2015 bill. So pl. deactivate this undesired service immediately and arrange to deduct the imposed charges from bills.and refund/adjust amount rs-450 which has been already paid...

sir I recharged amount of rs 135 /- to my mobile no [protected](BSNL KERALA) on 20 jun 2015 it was not recharged to mobile and payment was deducted from my FEDERAL bank account.bSNL TXN NO: TXE[protected] showing unsuccessful but money deducted from the account....

Dear sir,
I have sent the following email to bsnl punjab on 26th instant, but no action has been done so far.
" i am using prepaid service of bsnl and using stv135 plan for the last some months. Under this plan, unused balance is to be added on due date, while charging the same.
After receiving sms from bsnlin that stv135 will expire on 26.06.2015 and get it renewed. I visited customer care centre, phase 11, mohali...

Landline is out of order for more than 2 months. Whenever complaint is given, the concerned officer used to give lame excuses like no worker is available or no cables. My mother nearly 90 years old is alone at home during daytime. Whenever any necessity arises, she is provided with no choice. Please consider my complaint as soon as possible....

29/June/2015 01:53 PM I opted for BSNL STV DATA 176 by sending SMS to 123. I got a message saying 1GB free data for 30 days is successful. I assumed that the STV is success and started using data and downloaded app of 65-67MB and turned the data off. Once the data is off, I was charged 134/- for 65MB data. When called customer care for atleast 5-6 times, I was informed that data 176 plan was not available in June and hence the amount was...

My electricity bill is coming at high price although i am not using it all time.My ectricity bill is coming at high price for atleast two months, before it came normal.We also didn't run any heavy machine but also it is coming.We didn't also run a.C.Please assist me why my elctricity bill is coming at a high price.Before it came under rs.200 but now it is coming above rs.4000.
Mr manish mitra
Customer id-[protected]...

There is nearly 20GB difference between my usage and how BSNL calculates it. My complaint was responded as, that is how their billing system calculate and cant do anything about it. It is very cheap and makes you think BSNL is cheating its customers. When i tried to change my password, the customer support password change link does not work at all....

I have been experiencing excessive usage of my bsnl broadband connection since last few months. Whenever i try to change the password on the selfcare portal, the link for change does not function. This is giving me doubts whether bsnl has introduced a creep in the script so as to allow unauthorised usage of bb connections and thereby not allowing owners to change the password...

dear sir/ madam, i jadav alpesh g administrator of jay bhavani education and charitable trust using bsnl broadband since 4 years and getting regular problems of connectivity since last 3 years, i registered complaints many times but not getting proper response. when i tried to communicate with the responsible officers they are not responding. my customer id is-[protected], please do needed actions and solve my problems. thanking you....

Sir I am regular paying my bills of my cell number [protected] but I neither receive SMS of my payments nor these payments are been accounted for since April 2015. I have paid bills in official BSNL counter at Bantalab Jammu for the period 19-3-15 to 18-4-15 and 19-4-15 to 18-5-15 but I have not received SMS and bills of these two months as well as 19-5-15 to 18-6-15 is also being displayed on bill details of BSNL portal. Moreover the amount...

Respected Officer Ref: My BSNL Number[protected] / Account number [protected] / Customer ID [protected] I would like to inform you that I was a BSNL customer from May 2010 to January 2015. At the time of connection, I paid a security deposit of Rs.1400/-. I moved to Chitlapakkam where BSNL couldn't provide service so I applied for disconnection of my services and applied for the refund of my security deposit. It has been more...

1503, [protected] this is the two num. of bsnl customer care. But the contacting method did't here. What is this? Hearing a message "they will appear this call after ___minutes and ending this call. Please open a way to contacting c care in 24 hrs....

My transaction for top-up recharge of Rs 250 failed due to session of BSNL portal was expired. Rs 250 was debited from my bank A/c but recharge was not done. Please give me refund of Rs 250 on priority. Failed transaction detail are : Transaction ID : TXT[protected] Date : 25/06/2015 Time : 17:05:53...

BSNL recently launched night calling free plan for some specific customers. When I called to BSNL toll free no 1500 for activating the same plan on my landline[protected] then they activated the same plan on my landline and we have confirmed 2-3 times for the same in the interval of 3-4 days and every time they told that it is activated and you use the same facility. We have used the same facility for the whole month but when the bill is...

Dear Sir, We have cleared bill on[protected] for landline no : [protected] account no : [protected] thru meeseva receipt no : NET[protected] Bank ID: 704582 AMount Paid : Rs.1416/-. But as of today service is not resumed and my outgoing calls are not going. Please resume the service as early as possible....

Submitted my complaint to BSNL BURHANPUR – KHANDWA M.P. SDO in writing on 28Apr. 2015. Faxed the copy to TDM Khandwa, CGM Khandwa and provided the copy to AGM Khandwa by Whatsapp but still no concerned authority is interested to resolve the issue (Having Fax receipts and Received copy from SDO office Burhanpur with his stamp on it.) Booked Complained on BSNL Grievance on 1-6-2015, Docket Number MPR/CO/2015/1545. But still no one interested...

We have recharged with Rs. 319 for 900 free minutes plan for my BSNL UPW numbers[protected], [protected]. We got the SMS "UR BSNL a/c PV/STV with Rs. 319 by [protected] on 24/06/2015 @ 03:43:21 PM, ST Rs.39.18, Cr. given Rs.0..." but minutes and validity not been added. It is still showing around 300mins of previous free minutes and validity till 28/06 which means new 900 minutes and validity of 2 months not added. Same problem on both numbers....

sir, i have applied new land line connection on 22 nd may 2015 and given customer id is [protected] but regret to say that i not received any call and no information for the connection and think no action has been initiated hence see it should be done on immediate basis thanks M SATYANARAYANA B COM M A JOURNALISM MEMBER/PRESS REPORTER NAI...