Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir I recharged amount of rs 135 /- to my mobile no [protected](BSNL KERALA) on 20 jun 2015 it was not recharged to mobile and payment was deducted from my FEDERAL bank account.bSNL TXN NO: TXE[protected] showing unsuccessful but money deducted from the account.

Dear sir,
I have sent the following email to bsnl punjab on 26th instant, but no action has been done so far.
" i am using prepaid service of bsnl and using stv135 plan for the last some months. Under this plan, unused balance is to be added on due date, while charging the same.
After receiving sms from bsnlin that stv135 will expire on 26.06.2015 and get it renewed. I visited customer care centre, phase 11, mohali and requested for renewal and deposited rs.135/- as renewal charges with the counter official befofre lunch hours. At about 2.35, i called the official on his landline number[protected] that i have not received my message for renewal. In reply, he advised me that they have not received necessary credit so far and will do the needful as and when the same was received and assured me that needful will be done before closure of their office. But the same was not affected till 20.00 pm and i contacted the concerned available person mr. Pawan on toll free number 1503 and he showed his helplessness in this case.
I also tried my best number of times on above landline number and customer care mobile no. [protected], but there was no reply.
Please help me in this matter and restore my present balance with renewal credit w.E.F. 26.06.2015."
Again i sent another email next day and no reply or acknowledgement received so far.
"
Please refer to my email dated 26th instant.
In this context, i again contacted the official posted at customer care centre, phase 11, mohali today and requested to renew my stv135 plan w.E.F 26th i.E. Date of my renewal alongwith my old balance.
But to my surprise, i noticed that old balance was not restored under above plan and there is no fault of
Mine, as i have deposited necessary amount with your customer care centre, phase 11, mohali on 26th.
When i requested to restore my earlier balance, they again showed their inability and advised that due to
Non availability of balance from their office on 26th, it was not renewed.
As this was lapsed due to the fault of bsnl (Your deptt.) i, therefore request you to restore my previous
Balance or advise me my fault, enabling me to take up accordingly with you.

Using always bsnl services, "

Please help me in this matter and advise bsnl to restore my old balance due on 26th.

Tejinder pal jaitly
2108/48c, ashiana enclave
Chandigarh.
Mobile no.[protected] (Bsnl)

Landline is out of order for more than 2 months. Whenever complaint is given, the concerned officer used to give lame excuses like no worker is available or no cables. My mother nearly 90 years old is alone at home during daytime. Whenever any necessity arises, she is provided with no choice. Please consider my complaint as soon as possible....

29/June/2015 01:53 PM I opted for BSNL STV DATA 176 by sending SMS to 123. I got a message saying 1GB free data for 30 days is successful. I assumed that the STV is success and started using data and downloaded app of 65-67MB and turned the data off. Once the data is off, I was charged 134/- for 65MB data. When called customer care for atleast 5-6 times, I was informed that data 176 plan was not available in June and hence the amount was deducted. When I asked why I was sent successful message, there is no response and they state there your balance was not deducted, so your plan was not active. Then why did they send success message? If I got failure, I would have opted for other plan and would not have lost 134/- for just 65 MB. I also asked CC if they can activate another plan and deduct that 65MB from that plan and return my 134/-. But they did not agree. They treat customers like . I have been continously calling BSNL CC to hear this answer from past 2 hours. Can some one help BSNL realise the customer value?

My electricity bill is coming at high price although i am not using it all time.My ectricity bill is coming at high price for atleast two months, before it came normal.We also didn't run any heavy machine but also it is coming.We didn't also run a.C.Please assist me why my elctricity bill is coming at a high price.Before it came under rs.200 but now it is coming above rs.4000.
Mr manish mitra
Customer id-[protected]

There is nearly 20GB difference between my usage and how BSNL calculates it. My complaint was responded as, that is how their billing system calculate and cant do anything about it. It is very cheap and makes you think BSNL is cheating its customers. When i tried to change my password, the customer support password change link does not work at all.

I have been experiencing excessive usage of my bsnl broadband connection since last few months. Whenever i try to change the password on the selfcare portal, the link for change does not function. This is giving me doubts whether bsnl has introduced a creep in the script so as to allow unauthorised usage of bb connections and thereby not allowing owners to change the password

dear sir/ madam, i jadav alpesh g administrator of jay bhavani education and charitable trust using bsnl broadband since 4 years and getting regular problems of connectivity since last 3 years, i registered complaints many times but not getting proper response. when i tried to communicate with the responsible officers they are not responding. my customer id is-[protected], please do needed actions and solve my problems. thanking you.

Sir I am regular paying my bills of my cell number [protected] but I neither receive SMS of my payments nor these payments are been accounted for since April 2015. I have paid bills in official BSNL counter at Bantalab Jammu for the period 19-3-15 to 18-4-15 and 19-4-15 to 18-5-15 but I have not received SMS and bills of these two months as well as 19-5-15 to 18-6-15 is also being displayed on bill details of BSNL portal. Moreover the amount is being accumulated for payment, so I request that my details be provided to me and the actual bill to be displayed after deducting paid payments in April and May 2015.

Respected Officer Ref: My BSNL Number[protected] / Account number [protected] / Customer ID [protected] I would like to inform you that I was a BSNL customer from May 2010 to January 2015. At the time of connection, I paid a security deposit of Rs.1400/-. I moved to Chitlapakkam where BSNL couldn't provide service so I applied for disconnection of my services and applied for the refund of my security deposit. It has been more...

1503, [protected] this is the two num. of bsnl customer care. But the contacting method did't here. What is this? Hearing a message "they will appear this call after ___minutes and ending this call. Please open a way to contacting c care in 24 hrs....

​​​My transaction for top-up recharge of Rs 250 failed due to session of BSNL portal was expired. Rs 250 was debited from my bank A/c but recharge was not done. Please give me refund of Rs 250 on priority. Failed transaction detail are : Transaction ID : TXT[protected] Date : 25/06/2015 Time : 17:05:53

BSNL recently launched night calling free plan for some specific customers. When I called to BSNL toll free no 1500 for activating the same plan on my landline[protected] then they activated the same plan on my landline and we have confirmed 2-3 times for the same in the interval of 3-4 days and every time they told that it is activated and you use the same facility. We have used the same facility for the whole month but when the bill is generated then it is generated as per my old plan and they have charged me for all those night calls as well. Normally my bill is generated of Rs. 200-300 but this time bill is generated for Rs. 1839, This is bad experience with BSNL services.

Dear Sir, We have cleared bill on[protected] for landline no : [protected] account no : [protected] thru meeseva receipt no : NET[protected] Bank ID: 704582 AMount Paid : Rs.1416/-. But as of today service is not resumed and my outgoing calls are not going. Please resume the service as early as possible.

Submitted my complaint to BSNL BURHANPUR – KHANDWA M.P. SDO in writing on 28Apr. 2015. Faxed the copy to TDM Khandwa, CGM Khandwa and provided the copy to AGM Khandwa by Whatsapp but still no concerned authority is interested to resolve the issue (Having Fax receipts and Received copy from SDO office Burhanpur with his stamp on it.) Booked Complained on BSNL Grievance on 1-6-2015, Docket Number MPR/CO/2015/1545. But still no one interested to resolve the issue. Booked Complained on 198 from Landline several times but automatically it shows resolved after few days each time but neither a single person from BSNL came to my place and checked the status of complaint. As i have taken a Broadband Plan and i m suffering by lack of service due to BSNL authorities, Will i eligible to get compensation claim ? As my work is suffering due to it and i am having loss by their faulty line as unable to access my line according to my wish. Please guide me to proceed further and also let me know the procedure of compensation claim

We have recharged with Rs. 319 for 900 free minutes plan for my BSNL UPW numbers[protected], [protected]. We got the SMS "UR BSNL a/c PV/STV with Rs. 319 by [protected] on 24/06/2015 @ 03:43:21 PM, ST Rs.39.18, Cr. given Rs.0..." but minutes and validity not been added. It is still showing around 300mins of previous free minutes and validity till 28/06 which means new 900 minutes and validity of 2 months not added. Same problem on both numbers. We called BSNL customer care but the executives not able to give any satisfactory answer. Pls help to get this rectified.

sir, i have applied new land line connection on 22 nd may 2015 and given customer id is [protected] but regret to say that i not received any call and no information for the connection and think no action has been initiated hence see it should be done on immediate basis thanks M SATYANARAYANA B COM M A JOURNALISM MEMBER/PRESS REPORTER NAI

My number is [protected] of BSNL himachal pradesh, I was using this SIM from last 9 months in Maharashtra but now my number is not showing roaming sign also when i try to call someone it shows on screen that not registered on a network, I tried selecting network manually, restarting my phone several times/ removing and reinserting SIM, but all in vain. Kindly Help.

My mobile number is [protected] I have been not able to access my sim card as the the problem its saying is that the sim card provided by BSNL Cellone cant register. Please help as my all bills are clear. Regards, Shyamkant Lonare.

Zero balance after getting message vide ref. No. [protected] on 24thJUNE, 2015 that balance is Rs. 220.00 but actual balance is zero. Complaint for the same is not being registered because earlier complaint bearing docket No. 1F20314493 is still unresolved for a similar problem of zero balance after top up of Rs. 220.00 on 18th JUNE, 2015.Pl resolve the issues at the earliest .I am loosing money for every top up in my Cellone No..