Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using pre paid mobile of BSNL since last 15 years. My office is situated at Satpuda Bhavan, Arera Hills Bhopal at ground floor. I am not getting the network since last 15 years. I had requested to many BSNL officer by email and also complaint on http://www.pgportal.gov.in but no solution has been provided by BSNL. I am not able to talk on my mobile number [protected]. Please provide proper network for this number.

My complain is against bsnl, patna i. E. On 29. 06. 2015 i registered a complain regarding my landline no.[protected], my complain no. Was [protected]. On 02. 07. 2015 i received a message on my mobile that ur complain has been resolved but fact is that at the time of lodging this complain it has not been resolved. The disturbing thing is that the person who has been authorised to look in to matter whose mob no is [protected] did bother to pick up mob, this compell me to lodge this complain being a bonafide citizen n consumer.

My static Id 59.90.241.17 given to Dr. RAJKUMAR J.R for our landline No; [protected] booked from Adayar Exchange is not working since three to four days. When I tried to find the location on my static ID is indicating that it is allotted to Faridabad, Hariyana Pl let me know what happened to my static Id and when it will be resored? My email Id : [protected]@yahoo.in RajaRao J.R Father of Dr.Rajkumar J.R Ph.[protected] Cell:[protected]

Dear Sir/Ma'm,
I have taken a new simcard of BSNL-cellone on dated 24th june. its been around 10 days and still not activated by their customer services. I request you to take a strict action regarding this.
warm regards
varun vikas

Team, BSNL customes executives doesn't have sense how to talk to customers. They are lack of knowledge, no manners, no communications skills. Today I called Haryana BSNL customer care(+[protected], none of them get my problem. I could recollect name of three( Vineet, Rajesh and Pankaj). When i asked to forward my call to their supervisor they put me on hold saying it can't be done or he is busy or system has technical problems or blah blah.. When i asked for customer care Email ID, they failed to provide that info too, adding to my surprise BSNL doesn't have a customer care mail ID. Hope this complain will reach someone! Regards, Annu

I am Mrs.Nila Sengupta, holding a BSNL landline connection NUmber[protected]. Since February 2015 my phone has been inoperative. First there was plenty of disturbance in the line, so I could not hear anything if someone called, and then the line went completely "dead" --- no dial tone. I complained to the call centre on 14.02.2015 and the docket number is [protected]. They reported a "severe underground cable fault". The docket was not closed, and the fault was not repaired either. I have been paying just the rental every month, unnecessarily. How long will this go on ???? BSNL, it seems, is unwilling to fix the problem because it lies underground. There is no point giving advertisements of new services if the usual services are so poor.

There is always a disturbance in line and my broadband disconnects very frequently. I had a 4 Mbps plan, byut i moved to 512Kbps plan due to their poor service & noise in the line always. I have made around 5 to 6 complaints regarding disturbance in line. Customer Id: [protected]

I am using BSNL broadband services on my Land line no.[protected] at house tal supaila, mondh srn bhadohi NIT up 221404 Without my request, Subject Cited service has been activated on my connection and charges for which also have been imposed in my April &May, 2015 bill. So pl. deactivate this undesired service immediately and arrange to deduct the imposed charges from bills.and refund/adjust amount rs-450 which has been already paid for month of april-15 and remove/adjust the charges of may 2015 so that bill may be paid of may2015 .may kindly to adjust the amount in my future bill.
with regards
mr. MANGAL SAROJ
UP
mob no. [protected]

sir I recharged amount of rs 135 /- to my mobile no [protected](BSNL KERALA) on 20 jun 2015 it was not recharged to mobile and payment was deducted from my FEDERAL bank account.bSNL TXN NO: TXE[protected] showing unsuccessful but money deducted from the account.

Dear sir,
I have sent the following email to bsnl punjab on 26th instant, but no action has been done so far.
" i am using prepaid service of bsnl and using stv135 plan for the last some months. Under this plan, unused balance is to be added on due date, while charging the same.
After receiving sms from bsnlin that stv135 will expire on 26.06.2015 and get it renewed. I visited customer care centre, phase 11, mohali and requested for renewal and deposited rs.135/- as renewal charges with the counter official befofre lunch hours. At about 2.35, i called the official on his landline number[protected] that i have not received my message for renewal. In reply, he advised me that they have not received necessary credit so far and will do the needful as and when the same was received and assured me that needful will be done before closure of their office. But the same was not affected till 20.00 pm and i contacted the concerned available person mr. Pawan on toll free number 1503 and he showed his helplessness in this case.
I also tried my best number of times on above landline number and customer care mobile no. [protected], but there was no reply.
Please help me in this matter and restore my present balance with renewal credit w.E.F. 26.06.2015."
Again i sent another email next day and no reply or acknowledgement received so far.
"
Please refer to my email dated 26th instant.
In this context, i again contacted the official posted at customer care centre, phase 11, mohali today and requested to renew my stv135 plan w.E.F 26th i.E. Date of my renewal alongwith my old balance.
But to my surprise, i noticed that old balance was not restored under above plan and there is no fault of
Mine, as i have deposited necessary amount with your customer care centre, phase 11, mohali on 26th.
When i requested to restore my earlier balance, they again showed their inability and advised that due to
Non availability of balance from their office on 26th, it was not renewed.
As this was lapsed due to the fault of bsnl (Your deptt.) i, therefore request you to restore my previous
Balance or advise me my fault, enabling me to take up accordingly with you.

Using always bsnl services, "

Please help me in this matter and advise bsnl to restore my old balance due on 26th.

Tejinder pal jaitly
2108/48c, ashiana enclave
Chandigarh.
Mobile no.[protected] (Bsnl)

Landline is out of order for more than 2 months. Whenever complaint is given, the concerned officer used to give lame excuses like no worker is available or no cables. My mother nearly 90 years old is alone at home during daytime. Whenever any necessity arises, she is provided with no choice. Please consider my complaint as soon as possible....

29/June/2015 01:53 PM I opted for BSNL STV DATA 176 by sending SMS to 123. I got a message saying 1GB free data for 30 days is successful. I assumed that the STV is success and started using data and downloaded app of 65-67MB and turned the data off. Once the data is off, I was charged 134/- for 65MB data. When called customer care for atleast 5-6 times, I was informed that data 176 plan was not available in June and hence the amount was deducted. When I asked why I was sent successful message, there is no response and they state there your balance was not deducted, so your plan was not active. Then why did they send success message? If I got failure, I would have opted for other plan and would not have lost 134/- for just 65 MB. I also asked CC if they can activate another plan and deduct that 65MB from that plan and return my 134/-. But they did not agree. They treat customers like . I have been continously calling BSNL CC to hear this answer from past 2 hours. Can some one help BSNL realise the customer value?

My electricity bill is coming at high price although i am not using it all time.My ectricity bill is coming at high price for atleast two months, before it came normal.We also didn't run any heavy machine but also it is coming.We didn't also run a.C.Please assist me why my elctricity bill is coming at a high price.Before it came under rs.200 but now it is coming above rs.4000.
Mr manish mitra
Customer id-[protected]

There is nearly 20GB difference between my usage and how BSNL calculates it. My complaint was responded as, that is how their billing system calculate and cant do anything about it. It is very cheap and makes you think BSNL is cheating its customers. When i tried to change my password, the customer support password change link does not work at all.

I have been experiencing excessive usage of my bsnl broadband connection since last few months. Whenever i try to change the password on the selfcare portal, the link for change does not function. This is giving me doubts whether bsnl has introduced a creep in the script so as to allow unauthorised usage of bb connections and thereby not allowing owners to change the password

dear sir/ madam, i jadav alpesh g administrator of jay bhavani education and charitable trust using bsnl broadband since 4 years and getting regular problems of connectivity since last 3 years, i registered complaints many times but not getting proper response. when i tried to communicate with the responsible officers they are not responding. my customer id is-[protected], please do needed actions and solve my problems. thanking you.

Sir I am regular paying my bills of my cell number [protected] but I neither receive SMS of my payments nor these payments are been accounted for since April 2015. I have paid bills in official BSNL counter at Bantalab Jammu for the period 19-3-15 to 18-4-15 and 19-4-15 to 18-5-15 but I have not received SMS and bills of these two months as well as 19-5-15 to 18-6-15 is also being displayed on bill details of BSNL portal. Moreover the amount is being accumulated for payment, so I request that my details be provided to me and the actual bill to be displayed after deducting paid payments in April and May 2015.

Respected Officer Ref: My BSNL Number[protected] / Account number [protected] / Customer ID [protected] I would like to inform you that I was a BSNL customer from May 2010 to January 2015. At the time of connection, I paid a security deposit of Rs.1400/-. I moved to Chitlapakkam where BSNL couldn't provide service so I applied for disconnection of my services and applied for the refund of my security deposit. It has been more...

1503, [protected] this is the two num. of bsnl customer care. But the contacting method did't here. What is this? Hearing a message "they will appear this call after ___minutes and ending this call. Please open a way to contacting c care in 24 hrs....

​​​My transaction for top-up recharge of Rs 250 failed due to session of BSNL portal was expired. Rs 250 was debited from my bank A/c but recharge was not done. Please give me refund of Rs 250 on priority. Failed transaction detail are : Transaction ID : TXT[protected] Date : 25/06/2015 Time : 17:05:53