Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Feb 05, 2015

Updated by alurirajaram To: [protected]@bsnl.co
From: [protected]@hotmail.com
Subject: FW: Telephone Bill Complaint Date: Mon, 19 Jan 2015 06:19:04 +0000

But So far there is no response from either of you what should I understand with this attitude of your office towards consumers grievances ? Are you going to solve my issue or not ? If a customer has to pay the bill to you office you will charge them abruptly whereas you never think of redressing the grievances of the customers when certain issues raised. Hope you will understand and do intimate what is the pros and cons of my complaint to you.


The following is the First time send complaint/ratification::

I have deposited Rs.3000/- in the year 1998 at the time of booking new connection and I was given new connection w.e.f.05.05.1999 vide Land Line Ph.No.3722287 (presently it is[protected]. Now I have surrendered the Land Line in the month of November 2014 and the Deposit would have fetched interest and it should amount to more than 5000/- till date of surrendering the Telephone connection. That is the deposit held with you for 15 years almost. Even if you pay interest for the deposit held with you @7% amounts to 2940/-+3000/- = 5940/-. Whereas in the bill it is shown as amount out standing (that is security deposit amount) of Rs.2, 280/- and after adjusting the Balance amount of the bill payable to you refund is show as Rs.2, 130.28/- . Pl do clarify and refund made be justified and the Balance due to me be paid with interest immediately. Pl give me full details in reply to this immediately.

And in the E-mail the A/C No. mentioned is wrong
Your Telephone Bill of Account no [protected] is generated for the bill period[protected] To[protected] and is attached. Amount payable is 1, 105.00 and the last Date for Payment of this Bill is[protected].
and whereas my A/C No. is [protected]

Pl do check at your end and give me correct picture of the same along with the clarification I sought from you.

Thanks and Regards.
Rajaram A,
[protected]

From: [protected]@hotmail.com
To: bsnl.co.in " <[protected]@bsnl.co.in>; " [protected]@bsnl.co.in [protected]@bsnl.co.in
Subject: RE: Telephone Bill.
Date: Thu, 15 Jan 2015 14:30:52 +0000
I have deposited Rs.3000/- in the year 1998 at the time of booking new connection and I was given new connection w.e.f.05.05.1999 vide Land Line Ph.No.3722287 (presently it is[protected]. Now I have surrendered the Land Line in the month of November 2014 and the Deposit would have fetched interest and it should amount to more than 5000/- till date of surrendering the Telephone connection. That is the deposit held with you for 15 years almost. Even if you pay interest for the deposit held with you @7% amounts to 2940/-+3000/- = 5940/-. Whereas in the bill it is shown as amount out standing (that is security deposit amount) of Rs.2, 280/- and after adjusting the Balance amount of the bill payable to you refund is show as Rs.2, 130.28/- . Pl do clarify and refund made be justified and the Balance due to me be paid with interest immediately. Pl give me full details in reply to this immediately.

And in the E-mail the A/C No. mentioned is wrong
Your Telephone Bill of Account no [protected] is generated for the bill period[protected] To[protected] and is attached. Amount payable is 1, 105.00 and the last Date for Payment of this Bill is[protected].
and whereas my A/C No. is [protected]

Pl do check at your end and give me correct picture of the same along with the clarification I sought from you.

Thanks and Regards.
Rajaram A,
[protected]

Sir this is second time I am representing my case. Once again I am forwarding the representation with Bill generated by your Bill section for your reference.Pl do look into the issue and do justice.
Rajaram A (Land Line surrendered No.[protected] [protected].


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