Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, I brought a new lumia 530, during the festival season of august last year 2014. It was working fine till 2 months, after wards it started showing sign's of problems such as 1. The wake up button not working 2. some times the touch don't work properly 3. if we launch any application then it will automatically hit back to the home page 4. uc browser, whatsapp not working 5. Problem with the head set slot as some times it will go mute by itself I have given the mobile to the care center more than 4 times, but every time they will say that its the problem with software and they change then also it will be the same after a few days. Literally i'm so fed up by formatting the mobile when ever these problems shows up again and again. so please kindly guide me saying what i should do get these problems corrected.

Reagarding BSNL APP and website usage can be checked for some numbers while for other numbers it displays invalid input data though the data provided is correct(on bsnl app). Similarly on website it works for some numbers and doesn't work for rest. Many links on bsnl website fail to open viz complaint booking for gsm/cdma on http://bsnl.in/customer-care.html for jammu and kashmir. The links ends at failure on http://bsnl.sparshindia.com/complaintportal/complaintportalpage.aspx?circle=JK.

My BSNL land line[protected] is not working for more than a month and every time I lodge a complaint, I get the booking number but get a message saying that it is resolved. I am not able to understand how they close the docket without getting confirmation from the customer.

Hello and Good Wishes... I would like to bring in your notice that the most important links of bsnl are not working... Here is the list.. open the http://www.bsnl.co.in/ then go to Customer Care Assistance One click Away this will open http://bsnl.in/customer-care.html go to Complaint Booking LANDLINE/BROADBAND GSM/CDMA and then click on gsm/cdma this will open Select a Circle select jammu and kashmir as state... this failed link will open http://bsnl.sparshindia.com/complaintportal/complaintportalpage.aspx?circle=JK This web page is not available I dont understand how to register a complaint... even 1503 called...they said we will not register this complaint...talked to Sh Shiv charan there and many others, whose name i don't know... my number is [protected] and I had to check my usage details...but that link http://portalcc.bsnl.in/UsageDetails/aspxfiles/queryUsageDetails.aspx is also faulty ...it says UNBILLED USAGE SUMMARY Invalid Mobile Number and Account no combination. Please try with correct information. ENQUIRY FORM GSM CDMA WIMAX Mobile No*: Account No*: Select Circle*: I select Jammu and Kashmir and it chooses haryana after pressing the submit button. So i thought i will register a complaint with bsnl, but complaint link doesn't work at all. please help. to check call details is a dream though possible for landline...

I am using BSNL broadband for past few months, but from December 2014 to still now January 2015, I can't get connected with Internet. I registered several complaints about this, but no use. I paid 1100.Rs for the month January without using single KB of data. Somebody please help me on this regard.

I had made complaint many time on 1500 and 1504. But still problem persisting. Link fail during working. When i call from my base phone to other phone its automatically started. Coustmer support no always says that work in progress. Its going for last 40days

Dear Sir, in the month of march 2013 the land line and broad band service of BSNL is not working in my area Kalyan and bill is generated for the same for march as well as April. I have paid that on advice given by BSNL employees that is will be refund to you once service starts working. Service is started on may 1st week and stopped in mid 3rd week then also bill is generated and paid by me, after end on that month service in to started working then i have decided to terminate the service and submitted a written application, then my services was canceled. From that time i am asking for refund of that 2-3 months bill which i have paid and the deposit paid to BSNL. I have gone 2-3 times to BSNL office everybody tell me that as service is stopped we will not have that much power to give you credit for the bills Now I have the proof of 2 department of BSNL- Kalyan that refund is credited to your account and how many times I have visited the office, the written proof by BSNL officers that I have visited for the same above written Compaint. Copy of bills paid, application for refund submitted, and some useful things.

From, Mohanan.T.K [protected] Dear Sir, As a consumer, I would like to register my agony that my broad band Internet connection was not working since 47 days and in spite of my several complaints, the response was completely NIL. Kindly refer to my complaint number 532 dated 6th December 2014 at Valakkavu BSNL exchange, A/c number:[protected] it is to be noted that I am a regular payer of monthly bills on time and interestingly, I have received bill demand for the whole month where the connection is non-functional. I humbly request your intervention in this regard as this is a complete failure of consumer service while charging for the same. Best regards, Mohanan T.K

I have been complaining about by broad band connection issue to BSNL via toll free and each time they give me only the complaint no# and they send the default SMS stating your complaint is assigned to BSNL staff Ramesh T.D. mobile no# [protected] but when I call the staff he is not picking up the phone and again and again new complaint is getting registered. My last complaint no# is[protected]. /[protected] We have not been able to use our landline and Broadband connection in the last 1 month but still I am surprised to see our monthly bill amount getting increased. My land line no#[protected]. Today Again a new complaint no# is given and all the below complaints are closed without even attending the problem. Is this the kind of service you provide to a customer. 1) [protected] 2) [protected] 3) [protected] 4) [protected] Still the problem is not resolved. Can you speed up the process and give me a permanent solution. Every time I register a complaint it is getting closed without resolving the issue.

Dear BSNL My Cell number No: [protected] (Chennai BSNL) has been frequently either blocked or rejected. Last one year it has happen 8 times. I spent nearly Rs.240/- . What can I do for next course of action. please. V.K. JANAKIRAMAN 38, Krishna, Anupuram [protected]@yahoo.co.in Alternative BSNL Number : [protected]

Hi, I am Sreedam CH. Mandal from Raiganj, Uttar Dinajpur, West Bengal. I have been using BSNL Broadband service for few years. The Broadband Plan which I use is BB HOME RURAL COMBO ULD 550. Here is given my BSNL account details below----- Customer ID: [protected] Account Number: [protected] Broadband Phone Number: [protected] I always pay my bill time to time. That’s why I have achieved 227 loyalty points from BSNL. But this month (January) I got my BSNL bill and found totally wrong in this bill. The Broadband Plan which I use is totally changed. It seems BBG RURAL COMBO UL 650 which is totally wrong and that’s why they sent me a huge bill to my account. I called so many times at the customer care number[protected]. But nobody received. Now my deeply request to you to solve the matter as soon as possible. I am sending previous month bill details with the current month.

सर मै सोलापूर (महाराष्ट्र) का रहनेवाला हूँ और मैने यहाँ के सात रस्ता ब्रँच मे ब्रॉडबँड कनेक्शन के लिए ॲप्लीकेशन दिया था लेकीन 03/11/2014 के दिन पैसे जमा करणेके बावजूद मुझे कनेक्शन नही दिया जा रहा यहाँ के कर्मचारी श्री.कुलकर्णी और अधिकारी श्री.कुंभार व्दारा मुझे वायर ना होणेके कारण हम आपको कनेक्शन नही दे रहे है एैसा बताया जा रहा है इसके लिए मैने यहाँ के हेड ऑफीस मे कार्यरत अधिकारी श्री.एडके इनसे मिलकर लिखीत रुपमे कंम्प्लेंट किया था लेकीन फिरभी कोईभी कार्यवाही नही हो रही है कृपया आप इसमे मेरी सहायता किजीए अन्यथा मुझे कंझुमर कोर्टमे जाना होगा

http://www.consumercomplaints.in/bsnl-unnecessary-recharge-done-by-the-company-c...⇄ this was the complaint made, which i had updated few days back...the customer care never picks up the ph, and maybe the company has got too many complaints to sort out, that they don't even contact on their own or even read the complaint...so i pasted the link of the previos complaint here, so that they can wake up and help to resolve it, if they get time to have an eye on it

my bsnl no is [protected] and activated with STV 160 for rate cutter and is valid upto 20th feb 2015, but all of a sudden from 8th jan 2015 the rate cutter deactivated and deducted as per nestam plan and i gave a complaint on 10th jan 2015 wide docket no 5A10AP384522, BUT so far the complaint was not resolved

I'm Paying 800 for my broadband every month, its a combo pack, which promise me a 2Megabits/second Connection up to 8 GB and after that 512 Kilobits/Second

So to sum it up I should be getting at least 256 Kilo"bytes"/second Downstream+Upstream, which never ever happens.

Best that i get is 45/35 Kilobytes Upstream/Downstream.

I want everything refunded from my first complaint 2-3 years ago up until now, and only deduct from that what You have provided me, a 265Kilo"bits"/second connection.

Fix this immediately.

Everytime I call BSNL i get the same response that its a line problem, and this will only be fixed when the line is changed, they have changed the pairs from telephone exchange up to my home several times, but it does not help.
and whenever we tell them to change the lines, they say its not their power and only higher ups can help with this, Recently I was told that Optical Fibre line was stretched out to my colony, but it wouldn't be able to reach my home, fix that too.

TLDR:
1) Fix broadband speed issue(change lines if you want, do it however you want, i will keep asking for refund until i see a 2 Megabits per second Upstream+Downstream, and no less)
2)Put me on Optical Fibre if that will allow me to upgrade to higher speed plans, and do it fast.
3)if you're incapable of doing this, then refund me all my money that I've still paid after complaining every single week, and registering my complaints on 198 numerous times.

also do not tell me what's the difference between Megabits and Megabytes per second. i simply did the conversions for you lazy people.

an Extremely frustrated customer

[protected], this is the landline number

Contact us on
[protected](Ashutosh Kumar Shukla)
[protected](Dr. Sameer Kumar Shukla)

Dear sir/madam, hereby i request for blocking my sim with moblie number [protected].when i was on my way to my office somebody in the bus has picked and it was too late for me.so, kindly block my sim as early as possible rajiv kumar reddy. guda

I got a new BSNL prepaid connection with no:[protected]. Message relating to ATM withdrawals from Indian Bank account not related to me (and not registered by me) are being received causing concern. Is the same number earlier used by some other person has been issued to me and if so how and in what manner this unrelated inward SMS alerts from banks can be stopped.

Kindly change my land line no.[protected] address

From
Sudhakaran.K.G.,
111/561 "surabhi" vgra 12-b,
Vattavila laneattingal.P.O.,
Thiruvananthapuram, kl
695101

To

Sudhakaran.K.G.,
"surabhi", v.R.A.- 6 c,
Vattavila lane,
Attingal.P.O.,
Thiruvananthapuram,
Kerala,
695101eiii

My samsung GALAXY SIII mobile phone with BSNL: Sim card[protected] is lost on 10.1.2015 at about 10.15 pm in Chikkadpally, Hyderabad 500200. I request that this SIM card to be deactivated and also try to locate my phone. Iam available on this mail << [protected]@rocketmail.com >> and also on the BSNL land line[protected].Thanks in anticipation. C Suryanarayama, Flat No 103, SURYANIKETAN APTTS, 1-8-44/1, Chikkadpally, Hydebada 500 020

Dear Sir/Madam I made a online recharge on the number [protected] for BSNL 3G pack on 5.1.2015 from my ICICI bank account . The amount got deducted from my account but there is no update in my system neither I got the refund . The complaint registering page of BSNL is also not working . The transaction remark showing in my account statement is given bellow. 05/01/2015 VIN/Bharat_Sanc/[protected]/0 Dr. 251.00 Regards Sandipan