Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I'm Customer of BSNL for long time i have been using the ISD booster facility till 27-OCT-14 while roaming.

Same ISD 41 booster pack i have activated as before using online portal as before on 26/Nov/2014
I have used Booster pack for ISD41 on 26th NOV as per the BSNL website it is mentioned that the booster is applicable even while roaming. But as per resolution provided by BSNL customer care
1level:
The ISD booster is not applicable while roaming (refer attachments).
2 level: (tele conversation)
He clearly said if customer activates ISD booster pack while roaming they will not activate the boosters and they will also detect the cost for booster and they will not refund. Also he is not ready to share next level of escalation and also declare that there is no rule for them to refund.
3 Level of escalation is only mail :
No respond from them till date


My details:
Name Saju C
Mobile No:989xxxxx11

Call details and costed details as below:

Date: 27/Nov/2014
Call to +1614-xxx-x703
Duration: 6min.29sec
costed= 49rs

Date: 28/Nov/2014
Call to +1647xxx-x771
Duration: 2min.2sec
costed= 21Rs

Call to +1647-xxx-x771
Duration: 0min.49sec
costed= 7Rs

Call to +1647-xxx-x771
Duration: 13min.10sec
costed= 98Rs

As per booster Pack call should cost only 1.50 Rs /min, But it costed me 7rs/Min
Totaly it costed me 175 Rs instead of 37.5 Rs I kindly request you to revert me the cost incurred to me.

Proof for website stating same as attached in the attachments
http://bsnl.in/opencms/bsnl/BSNL/services/mobile/prepaid_plans.html#isdpacks

2ndf December, 2014

Editor,


Dear Sir,
Publishing the news of plight of the BSNL
Customer from Dombivili (East) Manpada Rd..

I had complained to MIDC BSNL in the first week of SEPTEMBER 2014 about the non-working of my telephone No.[protected] vide their compt.regn No. [protected] after that I have contacted THEM SEVERAL TIMES but they have not yet restored my telephone connection. If they function in this manner, how people will have trust in them.

I am attaching a letter dated[protected] which will speak for itself.

If possible, I request your goodself to bring this matter to the notice of DOMBIVILI BSNL MIDC Office through your Kalyan-Dombivili edition.

Thanking you,

V.R.Jayabalan
DOMBIVI (E) MANPADA ROAD
[protected]

My name is Hornigold Arthur, living in 96, First main road, VGP Layout (Part-II), Palavakkam, Chennai- 600 041. My land line number is[protected]. When I bought the Broad Band service from BSNL, I rented a modem and was paying a rent of Rs. 25 per month. Then BSNL decided to do away with the rent and started giving a discount of 25 to reverse the rent. You can check when I bought the service and for how long I had been paying rent. I always paid my bills promptly. Hope you have a online system to verify this. I had this modem for several years. The rent I had paid must be several times more than the cost of the modem. Few years back I was not able to use my net and lodged a complaint using your automatic complaint lodging system. (again you can verify your complaints system, if you have. I don't have that detail with me). The engineers came to my house and told me that my splitter and modem are not working properly and asked me to change. I got a new splitter and a modem from BSNL outlet in kottivakkam, took it to lakshmana permual nagar rsa and got it programmed by their engineer there. The old single line modem was returned to the RSA at that time. Recently, I accidentally noticed that I have been charged Rs.70 as rent for a modem which belongs to me, can someone explain why? Please make arrangements for refunding the rent collected from me for a modem which is owned by me, Thanks.

Dear Sir, I lost my mobile ( no. [protected], BSNL Odisha), on that mobile i have some urgent contact number, but i have no back up. So kindly send me Call details for last 6 months for which i pay the charges Regards Gokul [protected]

I have cancelled my land line phone no.[protected] at Vijayawada on 06-8-14 . I am due an amount of Rs.1392/- towards refund of deposit. But till date the same has not been received by me inspite of my repeated requests. As it is nearing completioin of four months, and I am a Sr. Citizen and physically handicapped, I request you to kindly arrange to send the refund through a cheque early. S.L.NARASIMHA RAO

Dear Sir last one month onward the signal of Cell One mobile become worst in our colony/area at mahavir Nagar New Purena Raipur Chhattisgarh the condition is very bad neither we receive are call to any body from our mobile . Please send the technical team to solve this problem as early as possible Dr R. K. Prajapati mobile no [protected]

I have made recharge for Rs. 1100.00 in BSNL portal for my Mobile No. [protected] Transaction ID: TXT[protected] Mobile No. [protected] Amount: Rs. 1100.00 Transaction Date and Time: 25.11.2014- 17:58:07 Status of Transaction: Failed. But, Rs 1100.00 was deducted from my HDFC Bank SB Account on 25.11.2014 Kindly recharge into my my Mobile No.[protected] or return back the money to my SB Account immediately. Regards, V. Velayutham

Even though I have submitted my life certificate to the branch manager Krishnalanka Vijayawada I did not get my pension in the month of Noember 2014.Please pay the pension for the month of November 2014 My PPO no is[protected] and may account no is [protected].

My mobile number is [protected]. I received a message from BSNL services tat Ur subscription is to be processed. But I haven't subscribed to any such services. It is annoying tat BSNL is sending msg like this and deducing money directly from balance .I would be greatly helped i[censored] stop sending such msgs and help me unsubscribe the vas which I have not at all subscribed

I have taken 4mpbs of internet plan of BSNL for my online coaching classes and it is not even providing 0.9mpbs of speed even though every requirement is fulfilled by us. We have lodged compliant since many days but no action has been taken and even the service provider talks very very rudely. I have lost many classes due to this. kindly provide some remedy for this I am enclosing the result of speed test of my internet plan.

Sir i try to pay a landline bill internet banking fednet to this bill account numb [protected]..Rs 880 on 22/11/14. Bill no.[protected] given by federal bank. My transaction no. TX[protected].i want to know this bill is paid or not.but money is debited from my account.my mail id is [protected]@gmail.com.is any way to refund my money or to add the bsnl account

Dear Sir, Mera naam sandeep verma hai mera bsnl phone no.2390037 tha. maine 23 nov.2012 ko full payment kar ke apna phone band kara diya tha.bsnl ki taraf se mujhe date 25/11/2014 ko notice aaya ki mere phone ka 1380/- ka bill baki hai.main office gaya aur officer se isko thik karne ke liye bola to wo bole ki aapko 1380/- pay karna hi hoga.aur mujhe bhej diya.iske liye mujhe kya karna chahiye.Pls reply.My Mob. No.is [protected].

There is no response till now (Friday 28-Nov-2014 10.40 AM) to the below emails sent to [protected]@bsnl.co.in & [protected]@bsnl.co.in on 26-Nov-2014. I have got the SIM card on 25th, but is not activated untill now. All my business is depending on this mobile number. Do BSNL has a service level agreement to it's customers? "Respected concerned I have visited your Palarivattam office, Ernakulam yesterday (Tuesday, 25-Nov-2014), in the morning, to replace a faulty SIM card used by my wife with the above referenced mobile number. Though they said the activation will be done yesterday, this has not been done until now, despite repeated calls. When we visited your office, the staff was footballing us, seems people do not have any clue who is doing what. Front office staff pushed us to the back office, back and forth….. I’m writing this to you after seeing a statement in your site shows ‘Your complaints and suggestions are welcome. We are sure that your feedback will certainly help us to give you better service’ . You need to train you staff to provide quality service to the public."

Dear Sir, I Supriya sinha take a Prepaid Sim Card bearing no . [protected], in the name of Supriya Sinha and also give my voter id card in 2009. from mobile shop bihar Sharif. Sir, The Above Sim Card has been lost recently and i have blocked the sim by customer care. We Require another Duplicate Sim Card in place of the above Said Sim Card. but i go to BSNl Office and he check the above number, he say your address is not show. So, Kindly do the needful & what process the new sim card of above number. Thanking you, Supriya Sinha

Dear Sir, My name pawan kumar and lamdline number is [protected], on my land line bsnl start PRBT services without my permission and i want to deactivate this but yet is not deactivated since last 4 month plz help me regars pawan kumar [protected] m-[protected]

Respected sir I didn't subscribed for bsnl hungama services. But I found in my bill that it has been charged Rs.347/- pm for bsnl hungama service. Sir please I request you to deactivate bsnl hungama service for landline number[protected] I hope you will take action immediately . THANK YOU. THANK YOU. V, Meganandan. Vellore.

I would like to register a complaint regarding the transaction failure occurred while i was trying to pay my landline bill of ₹1607 via online using netbanking.I lost all of my money and it said transaction wasn't completed.My bank is Federal Bank and i have a reference id of the transaction which is[protected] given by the bank.My land line number is[protected] .The land line connection is in the name PT Joseph.i called and asked my bank and they said it is not their error.So bsnl is responsible for my loss.I didin't get refund of my lost money till now.My debit card no starts with 4048 and ends with 1928. That is 4048-xxxxxxx-1928.The bill number is[protected] and the date of transaction is 18/11/2014. I just sent 4 emails to [protected]@bsnl.co.in and they didn't even respond.This is really embarassing.I hope this consumer court will help me. And Thank you in advance..

Cyber Receipt Date:26/11/2014 1:48 PM ___________________________________________________________________________ Transaction Details ___________________________________________________________________________ Account Number : [protected] Transaction Date : 25/11/2014 Transaction Amount : (INR)155.00 Transaction Type : DR Transaction Description : INB/[protected]/BSNL (BILLDESK)/

SIR, I am using BSNL PREPAID NUMBER [protected]. I am working in finance. And i miss some customer details.So please send me the incoming and out going details for my mail id.Please its really urgent MY MAIL ID: seetharaman.[protected]@gmail.com

I am a post paid subscriber with mobile number [protected]. For the last few years, my monthly bill has been between Rs.500/- and Rs.700/-. It had never exceeded Rs.700. However, with the usage remaining exactly the same, the bill for the month of August was Rs.1069/-, for Sep Rs.2300/- and Rs.2300 again for October. This is more than three times the standard charges that I have been paying. The data usage has remained the same or even less as I use wi-fi most of the time for data upload or download. Therefore kindly reconcile the charges which are far too excess than the actual usage.