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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15970
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6089
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9881
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 368

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H
Huzefa Contr
from Pune, Maharashtra
Nov 5, 2014
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Address: Pune, Maharashtra

I had surrendered my bsnl landline 26856978 on 29th may 2014 at salunkhe vihar exchange. Till date i have been not refunded my security deposit. I have contact on email the re-dressal forum but not reply. I have been told that the file is been approved on 23/7/2014 and given me re[protected] number. When i asked them when would i get the cheque. They told we don't know the cheque comes from mumbai. Kindly help me. I am following up on daily basis
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    A
    abhiagam
    from Delhi, Delhi
    Nov 5, 2014
    Resolved
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    Resolved

    Address: Dehradun, Uttarakhand

    i have rechared the net pack in my cell no [protected] on 03.11.2014 of Rs. 561/- from online recharge of FREECHARGE.Com, after the completein suceess and i not received the balance in my net pack. after call to the FREECHAEGe.Com that the firn said that processsed is suceessfully some due to techinician problem from operator of BSNL and the transaction ID of recharge is [protected].So i have many call to the customer care no [protected] but no one open the call, i m realy tired with the bsnl operator please check it and do the needfull or refund my amount in my bank account or update the netpack MB in my cell.
    Aug 14, 2020
    Complaint marked as Resolved 
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Salim.K.A
      from Kayankulam, Kerala
      Nov 4, 2014
      Resolved
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      Resolved

      LACK OF COVERAGE

      Dear sir, I am Salim.K.A, Development Officer, LIC of India. I am staying at Tripunithura, exact location PUTHIYAKAVU, in Ernakulam Dist, Kerala.Pin 682301. Recently the coverage in this area has been badly affected. I need to make many calls & sms as part of my job after coming back to home. If the problem continues like this I will have no option but to change over to some other connection, though unwillingly. I request to kindly...
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      Deepan Karunagaran
      from Kodungallur, Kerala
      Nov 4, 2014
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      Address: Kanchipuram, Tamil Nadu

      I have registered for FFE 2 weeks back for the mobile number [protected], but still the call is charged as per normal rates. I have created many tickets regarding this but no response from your side, can you please cal me [protected] and resolve this issue as soon as possible?
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        A
        anil chanore
        from Damoh, Madhya Pradesh
        Nov 4, 2014
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        Resolved

        Address: Bhandara, Maharashtra

        I am Anil Chanore, I would like to inform u that ur customer care rep. mr Shlok today forcely activated hungama unlimited service on my telephone no[protected] without my knowledge. kindly i request you please deactivate this service immediately.
        Aug 14, 2020
        Complaint marked as Resolved 
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          B
          bj6582
          from Jind, Haryana
          Nov 4, 2014
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          Address: Kaithal, Haryana

          Dear sir My name bhupesh kumar my telephone no.[protected] sir mera no. 7 days se working nahi kar raha mera coumplate no. [protected] hai aur koi thik nahi kar raha kripya mera phone thik karwaya jaye aapki mehrbani hogi ! Thankyou sir !
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            T
            thoise
            from Jammu, Jammu and Kashmir
            Nov 3, 2014
            Resolved
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            Resolved

            Address: Jammu, Jammu and Kashmir

            Sir, I applied for a BSNL broadband land line connection in first week of Sep 2014. Company people assured me that connection will be provided within three weeks max. They provided me a land line no. telephonically but till now connection is not provided.I have gone so many times to their office but they are directing me towards each other again and again. Now I am totally harassed and frustated . Sir please help me on this issue or guide me to take necessary actions. Thanking you in advance.
            Aug 14, 2020
            Complaint marked as Resolved 
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              D
              Dhwanit17
              from Ahmedabad , Gujarat
              Nov 3, 2014
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              Address: Gautam Buddh Nagar, Uttar Pradesh

              I had recharge from website mobiletopup.co.in but that time recharge was not successful. So i calmied for refund. From the costumer service support they register my complain and told me that it will be received in next 10 days but still refund is not received. Now they are also not receiving my call and not replying my mail also. So please help me. Thank-you
              +2 photos
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Nov 10, 2014
              Updated by Dhwanit17               this complain not slove still
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                M
                manoharb
                from Pune, Maharashtra
                Nov 3, 2014
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                Resolved

                The land line telephone no.2569969 was in use in qurter no. Type-IV/II Dak Vihar, Civil Line, Nagpur since 2010 on 29.06.2014. I have applied for shifting of telephone to my new address : M> S> Bhardwaj, Nislaw Mansion, Adarshnagar, Zingabai Takli Nagpur-440030. Even after personal meeting, four months are over DE Mr. Pramod Ramteke, SDE Mr. Buche, JTO Mr. Devendrasing Yadao shifting is not done. Not a single line of reply is given by the BSNL Authorities as to when they will shift or not to shift. I have personal written to Mr. Ramnarayan Patel Sr. Genl Manager BSNL Nagpur on 30.9.2014 by Speed Post which has been received by 04.10.2014. Even after nobody has attended the case and the BSNL staff is sleeping on my application without any action. M S Bhardwaj [protected]
                Aug 14, 2020
                Complaint marked as Resolved 
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  J
                  jacobsdreams
                  from Aizawl, Mizoram
                  Nov 3, 2014
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                  Address: East Khasi Hills, Meghalaya

                  I WOULD LIKE TO COMPLAIN THAT EVEN THOUGH I HAVE DEACTIVATED HUNGAMA SERVICES 1 MONTH BACK BUT THE SAME AMOUNT IS BEING REFECTED IN MY BILL. SO PLEASE KINDLY SEE THE ABOVE MATTER AND COMPLETELY DEACTIVATE IT SO THAT THE NORMAL CHARGES ONLY ARE REFLECTED IN THE BILL
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    M
                    mayank.mikki
                    from Mumbai, Maharashtra
                    Nov 3, 2014
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                    Address: Gwalior, Madhya Pradesh

                    I am Mayank Gupta, my Brother Priyank Gupta while doing online payment of BSNL Broadband, Rs 1090 was deducted from his account, then after my transaction was failed.Message was recieved on my mobile after some time that ''thank you for using your SBI debit card 622XX1311 for a purchase worth Rs 1090 0n POS [protected] at Billdesk.com_Billpay txn#[protected]".My account no. is [protected], IFSC-SBIN0030088.I[censored] kindly refund my amount I would be highly obliged.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Nov 11, 2014
                    Updated by mayank.mikki                     I am still waiting for my refund still i didn't get any call, mail or msg.
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                      V
                      Vishvesh Kakkeri
                      from Mudhol, Karnataka
                      Nov 2, 2014
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                      Address: Belgaum, Karnataka

                      i was promised a speed of 4 Mbps upto 60GB and 1Mbps beyound that unlimited but for the past 4 days i am getting only 0.03 Mbps. this is a compleate cheating/ fruad from BSNL it is one of the biggest public sectors in india and should be better that private.. but it fails to deliver time and again
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                        A
                        akshaysuri
                        from Sangamner, Maharashtra
                        Nov 1, 2014
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                        Address: Ghaziabad, Uttar Pradesh

                        I had submitted application for disconnection in Feb 2014. Along with disconnection request, I had also notified the authorities that in BSNL records there is spelling mistake in the name of account holder. As such I had also submitted the photocopy of Voter ID and electricity bill as a proof of identity and address and requested them to make the refund cheque with the correct name. But they did not do the correction before disconnecting the connection and now they say it is impossible to issue the cheque in the correct name. I have attached the receipt and photocopy of application that i had submitted at the time of disconnection request and it is a proof that i had submitted valid identity and address proof and requested for cheque to be issued in correct name.
                        +1 photos
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          A
                          avikamble
                          Oct 31, 2014
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                          Resolved

                          Address: Pune, Maharashtra

                          I have bsnl landline + broadband connection 545 broadband plan and one india landlin plan . My bill is approx. 750 month . On july 20, 2014 my broband connection has been stopped because of non payment of bill which is approx. 1500 but after that tlll now i will get full month bill landline is working but outgoing facility stop and brodband is also stop now my outstandig bill is 4000 after 1500 rs bill i did not use broadban till now so why i have to pay broadband charges? Please help
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            asl_vksingh
                            from Mumbai, Maharashtra
                            Oct 31, 2014
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                            Resolved

                            Address: Dhanbad, Jharkhand

                            ON 30/10/2014, I paid for Rs.320/- for recharge of my prepaid gsm cellone no.[protected] through bsnl portal . Payment was done throught net banking.Details are as under: Last 10 Transactions Date (Value Date) Narration Ref. No. Debit Credit 30-Oct[protected]Oct-2014) TO TRANSFER INB BSNL Recharge BSNL_RECHARGE Paymen ASBI[protected]IG00DFSMR8 TRANSFER TO[protected] 320.00. But my prepaid mobile was not given for the said amount. Kindly look into the matter and arrange to get my money refunded or recharge of my above mobile no. Thanks in anticipation pl ...vksingh email id:[protected]@gmail.com
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              manjureee2014 rajan
                              from Gurgaon, Haryana
                              Oct 30, 2014
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                              HI i am born and brought up in a village called pavoorchatram, which is located nearer to the tenkasi area belongs to tirunelveli district 3g signal is not there in my locality plz take some steps for providing me a 3g service in pavoorchatram. state:tamilnadu district:tirunelveli taluk:tenkasi area:pavoorchatram WE NEED A 3G FOR OUR LOCALITY SO PLZ ARRANGE IT AS SOON AS POSSIBLE.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                S
                                sanjeevjaggi
                                from Delhi, Delhi
                                Oct 30, 2014
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                                Address: Kangra, Himachal Pradesh

                                I M CUSTOMER OF BSNL PRESENTLY MY NUMBER IS[protected]JAISINGHPUR) MY NUMBER IS NOT WORK PROPELY FROM LAST 6 MONTHS I HAVE COMPLAINT PANCHRUKHI EXCHANGE BUT NOT PICKUP THE PHONE I HAVE LANDLINE CONNECTION AS WELL, I PAID BILL WITHOUT USING THE SERVICES PLS TAKE THIS PROBLEM SORT OUT ON PRIORITY BASIS. Best Regards Sanjeev Jaggi [protected]
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                                  anu2014
                                  from Ratlam, Madhya Pradesh
                                  Oct 30, 2014
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                                  Resolved

                                  Address: Bhopal, Madhya Pradesh

                                  my landline num[protected] bsnl is not working since 20 october 2014 and today 30 october 2014 10 days has passed my phone is sstill dead the bsnl employees is also not leasning to us the Engineer of our area bsnl is saying that sir please take another private company connection i[censored] have any problem we have registered so many times compalint to bsnl
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sanny Sawyer
                                    from Shahkot, Punjab
                                    Oct 30, 2014
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                                    Address: Jalandhar, Punjab

                                    HELLO DEAR SIR OR MADAM, WE HERE BY FROM KARTARPUR GAS SERVICE WANT TO INFORM YOU THAT OUR LANDLINE PHONE NUMBER [protected] IS DEAD SINCE FROM YESTERDAY EVENING. WE INFORMED IN THE EXCHANGE BUT WE ARE UNABLE TO RECEIVE ANY QUERY.MR. AVTAR SINGH MACHANIC DID NOT REACHED FOR COMPLETE OUR SOLUTION. PLEASE TAKE A COMPLETE ACTION AGAINST THEM. THANK YOU. REGARDS AND THANKS KARTARPUR GAS SERVICE. G.T ROAD KARTARPUR.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      dinesh kumar bhatia
                                      Oct 30, 2014
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                                      Address: Karnal, Haryana

                                      [protected] I submitted request in GM office, Sector 8 KARNAL for deactivation of my above number for 9 months, as I am away from my city i.e. my residence.It looks that further charges have been added despite my request.Pl.deactivate this temporarily from the date of my request so that I may deposit the correct amount of the bill
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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