Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I needed to change my broadband plan for which I called[protected]. After 10 mins wait I was connected to a customer care executive who was rude. She spoke rudely did not give me a chance to answer her query and just disconnected the phone. To air my grievance I sent an email(as provided in my BSNL bill) tto the GM but to my further frustration addresaddress is invalid.

Your kind attention is invited to the following problem faced by me, which has not been solved as yet inspite of several messages sent: -

1. That my cell phone no. Is - [protected]

2. That for the last about six months, charges for each call received (Whether received or not) are deducted from my pre - paid balance for the alleged 2g usage, which i do not have. .

3. That in case 2g has been activated inadvertedly, then please cancel the same and restore my earliar plan.

An early reply is requested

Thanking you

Yours faithfully,

Prem paul kansal
Advocate

I recharged my mobile online yesterday for Rs. 555 but even though the bank account was debited, the amount was not credited to my phone. I received the following message - Sales Transaction for Mobile number [protected] could not be processed. Please contact Customer care for further assistance in the matter. Ref No [protected]. Please look into the matter and credit my mobile phone [protected] with Rs. 555

I am regular user of BSNL Mob. sim since last 31 Months. But not receiving the Bill's Hard copy as well as sms in time since last 25 months. This month yet not get the Bill's hard copy and dealing clerk refused to give the duplicate bill. So therefore please look into the matter and solve the problem on priority. Regards Ashutosh Pangotra Mob: [protected].

sir mera bsnl no .[protected] tha ye no.kho gaya hai. ise band (deactivate ) kare ki krapa karen.ise band karne ke liye maine costmer care main call kiya tha usne band nahin ki our kah rahe the yahan se band nahin hogi. than you sir krishna kumar village alipur post haidarpur etawah auraiya up

My mother is a very old and loyal BSNL postpaid customer and recently she had purchased a new mobile phone which requires a NANO SIM card. For which I contacted the local BSNL office in Tirupati 20 days back and made a request for the NANO sim required. When I tried to contact the concerned JTO hetold me that the stock of new NANO sim cards will be available in two weeks. Inspite of getting back to them after 20 days, they still say that the stock of new NANO postpaid sim cards is not available as they haven't yet left to hyderabad to get the new stock. He's rudely behaving shouting at me for trying to contact him and also said that he cannot tell me a date on what date the office will receive the nano sim cards. Please address my issue and allot a NANO sim card immediately, as I'm facing a serious problem without using my primary contact no. On my newly purchased mobile.

I am sending 1 sms and thrice or even four times I am been charged. This has not only happened once, but four times. I would like u to solve my problem and refund me my balance. My mobile number is +91-[protected]. Thanking you, Yours faithfully Koustav Sarkar

If inquire about my main balance of my BSNL prepaid [protected] so they not give proper solution and giving the wrong information regarding my account. The complaint is regarding my main balance is 17Rs was deducted from my account between in 02/11/2014 to 03/11/2014 and my CUG Plan is valid upto 03/11/2014 06:45:13 PM without any explanation and if me call to customer service they don't give proper solution on that main balance. And i replace that old SIM by new one at 01/11/2014 they convert in new one at 02/11/2014 in the evening. Before i replace my SIM main account balance shows 17Rs but after change of that SIM i can't get back my main balance. So i want to solution on that from your best support and give me refund of my balance 17Rs. I also talk with CSR of the BSNL (Yuvraj, Shubham, Pradnya, Leena). My mail ID is ([protected]@yahoo.co.in)

Dear Team, With utmost frustration and pity on the quality of your Customer Support operation, im writing to you for a resolution and compensation. Yesterday (05 Nov 2014) between 2.45 and 3.45 PM i have spoken to one of your executive who give me a wrong information about the Special Tarif Voucher for making ISD calls to Duabi & Abu Dhabi at a rate 6.49/minute. I was asked to send the sms ISD24 to 53733 to activate this. An amount of Rs.21 is deducted from my account, and to my surprise the iSD calls still charges at the rate of 12/min. Today when I sopke to your executive, Ramya, she explains that there is no STV for UAE. If you cannot train your employees properly to support a customer service, I think Sir, its of no use opening such service and looting the general Public. I would like to raise a legal complaint as well on getting my money reverted with the compensation for my troubles caused. Thanks LIncy

I had surrendered my bsnl landline 26856978 on 29th may 2014 at salunkhe vihar exchange. Till date i have been not refunded my security deposit. I have contact on email the re-dressal forum but not reply. I have been told that the file is been approved on 23/7/2014 and given me re[protected] number. When i asked them when would i get the cheque. They told we don't know the cheque comes from mumbai. Kindly help me. I am following up on daily basis

i have rechared the net pack in my cell no [protected] on 03.11.2014 of Rs. 561/- from online recharge of FREECHARGE.Com, after the completein suceess and i not received the balance in my net pack. after call to the FREECHAEGe.Com that the firn said that processsed is suceessfully some due to techinician problem from operator of BSNL and the transaction ID of recharge is [protected].So i have many call to the customer care no [protected] but no one open the call, i m realy tired with the bsnl operator please check it and do the needfull or refund my amount in my bank account or update the netpack MB in my cell.

Dear sir, I am Salim.K.A, Development Officer, LIC of India. I am staying at Tripunithura, exact location PUTHIYAKAVU, in Ernakulam Dist, Kerala.Pin 682301. Recently the coverage in this area has been badly affected. I need to make many calls & sms as part of my job after coming back to home. If the problem continues like this I will have no option but to change over to some other connection, though unwillingly. I request to kindly...

I have registered for FFE 2 weeks back for the mobile number [protected], but still the call is charged as per normal rates. I have created many tickets regarding this but no response from your side, can you please cal me [protected] and resolve this issue as soon as possible?

I am Anil Chanore, I would like to inform u that ur customer care rep. mr Shlok today forcely activated hungama unlimited service on my telephone no[protected] without my knowledge. kindly i request you please deactivate this service immediately.

Dear sir My name bhupesh kumar my telephone no.[protected] sir mera no. 7 days se working nahi kar raha mera coumplate no. [protected] hai aur koi thik nahi kar raha kripya mera phone thik karwaya jaye aapki mehrbani hogi ! Thankyou sir !

Sir, I applied for a BSNL broadband land line connection in first week of Sep 2014. Company people assured me that connection will be provided within three weeks max. They provided me a land line no. telephonically but till now connection is not provided.I have gone so many times to their office but they are directing me towards each other again and again. Now I am totally harassed and frustated . Sir please help me on this issue or guide me to take necessary actions. Thanking you in advance.

I had recharge from website mobiletopup.co.in but that time recharge was not successful. So i calmied for refund. From the costumer service support they register my complain and told me that it will be received in next 10 days but still refund is not received. Now they are also not receiving my call and not replying my mail also. So please help me. Thank-you

The land line telephone no.2569969 was in use in qurter no. Type-IV/II Dak Vihar, Civil Line, Nagpur since 2010 on 29.06.2014. I have applied for shifting of telephone to my new address : M> S> Bhardwaj, Nislaw Mansion, Adarshnagar, Zingabai Takli Nagpur-440030. Even after personal meeting, four months are over DE Mr. Pramod Ramteke, SDE Mr. Buche, JTO Mr. Devendrasing Yadao shifting is not done. Not a single line of reply is given by the BSNL Authorities as to when they will shift or not to shift. I have personal written to Mr. Ramnarayan Patel Sr. Genl Manager BSNL Nagpur on 30.9.2014 by Speed Post which has been received by 04.10.2014. Even after nobody has attended the case and the BSNL staff is sleeping on my application without any action. M S Bhardwaj [protected]

I WOULD LIKE TO COMPLAIN THAT EVEN THOUGH I HAVE DEACTIVATED HUNGAMA SERVICES 1 MONTH BACK BUT THE SAME AMOUNT IS BEING REFECTED IN MY BILL. SO PLEASE KINDLY SEE THE ABOVE MATTER AND COMPLETELY DEACTIVATE IT SO THAT THE NORMAL CHARGES ONLY ARE REFLECTED IN THE BILL

I am Mayank Gupta, my Brother Priyank Gupta while doing online payment of BSNL Broadband, Rs 1090 was deducted from his account, then after my transaction was failed.Message was recieved on my mobile after some time that ''thank you for using your SBI debit card 622XX1311 for a purchase worth Rs 1090 0n POS [protected] at Billdesk.com_Billpay txn#[protected]".My account no. is [protected], IFSC-SBIN0030088.I[censored] kindly refund my amount I would be highly obliged.