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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 369

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M
mayank.mikki
from Mumbai, Maharashtra
Nov 3, 2014
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Address: Gwalior, Madhya Pradesh

I am Mayank Gupta, my Brother Priyank Gupta while doing online payment of BSNL Broadband, Rs 1090 was deducted from his account, then after my transaction was failed.Message was recieved on my mobile after some time that ''thank you for using your SBI debit card 622XX1311 for a purchase worth Rs 1090 0n POS [protected] at Billdesk.com_Billpay txn#[protected]".My account no. is [protected], IFSC-SBIN0030088.I[censored] kindly refund my amount I would be highly obliged.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Nov 11, 2014
Updated by mayank.mikki I am still waiting for my refund still i didn't get any call, mail or msg.
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    Vishvesh Kakkeri
    from Mudhol, Karnataka
    Nov 2, 2014
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    Address: Belgaum, Karnataka

    i was promised a speed of 4 Mbps upto 60GB and 1Mbps beyound that unlimited but for the past 4 days i am getting only 0.03 Mbps. this is a compleate cheating/ fruad from BSNL it is one of the biggest public sectors in india and should be better that private.. but it fails to deliver time and again
    +1 photos
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      akshaysuri
      from Sangamner, Maharashtra
      Nov 1, 2014
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      Resolved

      Address: Ghaziabad, Uttar Pradesh

      I had submitted application for disconnection in Feb 2014. Along with disconnection request, I had also notified the authorities that in BSNL records there is spelling mistake in the name of account holder. As such I had also submitted the photocopy of Voter ID and electricity bill as a proof of identity and address and requested them to make the refund cheque with the correct name. But they did not do the correction before disconnecting the connection and now they say it is impossible to issue the cheque in the correct name. I have attached the receipt and photocopy of application that i had submitted at the time of disconnection request and it is a proof that i had submitted valid identity and address proof and requested for cheque to be issued in correct name.
      +1 photos
      Aug 14, 2020
      Complaint marked as Resolved 
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        A
        avikamble
        Oct 31, 2014
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        Resolved

        Address: Pune, Maharashtra

        I have bsnl landline + broadband connection 545 broadband plan and one india landlin plan . My bill is approx. 750 month . On july 20, 2014 my broband connection has been stopped because of non payment of bill which is approx. 1500 but after that tlll now i will get full month bill landline is working but outgoing facility stop and brodband is also stop now my outstandig bill is 4000 after 1500 rs bill i did not use broadban till now so why i have to pay broadband charges? Please help
        Aug 14, 2020
        Complaint marked as Resolved 
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          asl_vksingh
          from Mumbai, Maharashtra
          Oct 31, 2014
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          Resolved

          Address: Dhanbad, Jharkhand

          ON 30/10/2014, I paid for Rs.320/- for recharge of my prepaid gsm cellone no.[protected] through bsnl portal . Payment was done throught net banking.Details are as under: Last 10 Transactions Date (Value Date) Narration Ref. No. Debit Credit 30-Oct[protected]Oct-2014) TO TRANSFER INB BSNL Recharge BSNL_RECHARGE Paymen ASBI[protected]IG00DFSMR8 TRANSFER TO[protected] 320.00. But my prepaid mobile was not given for the said amount. Kindly look into the matter and arrange to get my money refunded or recharge of my above mobile no. Thanks in anticipation pl ...vksingh email id:[protected]@gmail.com
          Aug 13, 2020
          Complaint marked as Resolved 
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            M
            manjureee2014 rajan
            from Gurgaon, Haryana
            Oct 30, 2014
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            HI i am born and brought up in a village called pavoorchatram, which is located nearer to the tenkasi area belongs to tirunelveli district 3g signal is not there in my locality plz take some steps for providing me a 3g service in pavoorchatram. state:tamilnadu district:tirunelveli taluk:tenkasi area:pavoorchatram WE NEED A 3G FOR OUR LOCALITY SO PLZ ARRANGE IT AS SOON AS POSSIBLE.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              sanjeevjaggi
              from Delhi, Delhi
              Oct 30, 2014
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              Address: Kangra, Himachal Pradesh

              I M CUSTOMER OF BSNL PRESENTLY MY NUMBER IS[protected]JAISINGHPUR) MY NUMBER IS NOT WORK PROPELY FROM LAST 6 MONTHS I HAVE COMPLAINT PANCHRUKHI EXCHANGE BUT NOT PICKUP THE PHONE I HAVE LANDLINE CONNECTION AS WELL, I PAID BILL WITHOUT USING THE SERVICES PLS TAKE THIS PROBLEM SORT OUT ON PRIORITY BASIS. Best Regards Sanjeev Jaggi [protected]
              +1 photos
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                A
                anu2014
                from Ratlam, Madhya Pradesh
                Oct 30, 2014
                Resolved
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                Resolved

                Address: Bhopal, Madhya Pradesh

                my landline num[protected] bsnl is not working since 20 october 2014 and today 30 october 2014 10 days has passed my phone is sstill dead the bsnl employees is also not leasning to us the Engineer of our area bsnl is saying that sir please take another private company connection i[censored] have any problem we have registered so many times compalint to bsnl
                Aug 14, 2020
                Complaint marked as Resolved 
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  Sanny Sawyer
                  from Shahkot, Punjab
                  Oct 30, 2014
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                  Address: Jalandhar, Punjab

                  HELLO DEAR SIR OR MADAM, WE HERE BY FROM KARTARPUR GAS SERVICE WANT TO INFORM YOU THAT OUR LANDLINE PHONE NUMBER [protected] IS DEAD SINCE FROM YESTERDAY EVENING. WE INFORMED IN THE EXCHANGE BUT WE ARE UNABLE TO RECEIVE ANY QUERY.MR. AVTAR SINGH MACHANIC DID NOT REACHED FOR COMPLETE OUR SOLUTION. PLEASE TAKE A COMPLETE ACTION AGAINST THEM. THANK YOU. REGARDS AND THANKS KARTARPUR GAS SERVICE. G.T ROAD KARTARPUR.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    D
                    dinesh kumar bhatia
                    Oct 30, 2014
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                    Address: Karnal, Haryana

                    [protected] I submitted request in GM office, Sector 8 KARNAL for deactivation of my above number for 9 months, as I am away from my city i.e. my residence.It looks that further charges have been added despite my request.Pl.deactivate this temporarily from the date of my request so that I may deposit the correct amount of the bill
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      T
                      Thanga Samy Selvakumar
                      from Surat, Gujarat
                      Oct 29, 2014
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                      Address: Chennai, Tamil Nadu

                      I made RECHARGE for my mobile [protected] for Rs36 (to extend validity for 180 days )on[protected].06 pm through on-line in INDIAN BANK net banking .Amount is debited in bank but not updated in the computer. Transaction id is TXE[protected], bank receipt no is AINB[protected]. I request you kindly to extend validity
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                        B
                        blp_18
                        from Bengaluru, Karnataka
                        Oct 29, 2014
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka

                        My mobile with number +91 [protected] was stolen today. I would request to block the SIM. I tried to contact customer support. They gave me a number to reach out to. But that number is not working at all. Thanks for the help. Alternate contact: [protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          rajesh0508
                          from Kunnamangalam, Kerala
                          Oct 28, 2014
                          Resolved
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                          Resolved

                          Address: Coimbatore, Tamil Nadu

                          Dear sir, Ii would like to inform you that I am using this number for the past 35years and I am a broadband customer for the past 1 year paying more than rs 1000.00 every month. Mostly every month we are facing problem with the Internet and the response from every complaint is very slow. Presently we do not have Internet for the past 15 days and today the local technician has sorted my landline, and had informed Us that the rest can be done only by the AE of thiruvadanai. i had called the AE and he had responded that he will solve the problem when he comes to my area.but he doesnt know when he can come to my area. it is not fare on bsnl to to make me pay for what i a not using and not providing us the service that we are eligible for. Kindly consider my complaint and help me receive my connection back. With regards saroja.
                          Aug 14, 2020
                          Complaint marked as Resolved 
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            arunkumar safety
                            from Tiruchengode, Tamil Nadu
                            Oct 28, 2014
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                            Address: Thanjavur, Tamil Nadu

                            Dear Sir, Am D. Arun kumar and i was trying to apply BSNL Landline and Broadband connection in Kumbakonam for past 2 months & my friend also applied since one year back he is also residing in same block he is also trying to contact though phone and by approaching Exchange office, but no response from officials in kumbakonam circle, if we try to contact through phone they are keep on giving some others number to contact. I don't know what is the exact problem and also i want a proper reason why they are very lazy. And i had plan to raise complaint and trying to know the information under information request board about the kumbakonam BSNL Exchange office. Specifically about linemen and other officers(names will not be mentioned here) i didn't expect the central government office (BSNL) kumbakonam exchange become very worst. Thanks and Regards D.Arun kumar [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              pankajjoshi86
                              from Kashipur, Uttarakhand
                              Oct 28, 2014
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                              Address: Udham Singh Nagar, Uttarakhand

                              Since from 1 month, my landline phone[protected] is not working. I have said & complainted regarding this several times to Telephone Exchange officials but no action has been taken till now. Now being fed off O have decided not to deposit bill amount received for this month. Inspite of being such big network, very poor service is of BSNL nowdays. Reuest you to foward this to BSNL senior most zonal officer so that my problem sorted out. Regards, Pankaj Joshi. [protected].
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                deepakk_patra
                                from Mumbai, Maharashtra
                                Oct 28, 2014
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                                Resolved

                                Address: Sundargarh, Odisha

                                Dear Sir, Today morning i have lost my mobile with the BSNL prepaid SIM and the no [protected], Request you to pl block the sim to avoid the missuse and pl issue a new sim for the same no. Regards, Deepak patra
                                Aug 14, 2020
                                Complaint marked as Resolved 
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                                  Dr. S Thiagarajan
                                  from Chennai, Tamil Nadu
                                  Oct 26, 2014
                                  Resolved
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                                  Resolved

                                  ERROR IN CONNECTION

                                  Address: Chennai, Tamil Nadu

                                  My prepaid mobile no. [protected], Inside the house, always there is ERROR IN CONNECTION message. No signal. I have to rush outside to receive or to make a call.It is there for the last 3 weeks or so. I am residing in Secretariat Colony, Kellys, Chennai 600010. Kindly rectify. Dr.S Thiagarajan......
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                                  ajin.rm
                                  Oct 26, 2014
                                  Resolved
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                                  Resolved

                                  Address: Kanyakumari, Tamil Nadu

                                  Last month i bought a new sim ([protected]) and after that im getting messages that you havn't paid your landline bill ...like that this time i got this message"Dear Customer, Your Landline bill payment of Rs. 1580 for account No. [protected], Tel No. [protected] is due by 28-OCT-14. You can also pay this bill online at www.bsnl.co.in (http://www.bsnl.co.in). Please ignore if already paid." I dont have a bsnl landline connection at all... Kindly take adequate measures to resolve this problem
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    A
                                    ajin.rm
                                    Oct 26, 2014
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                                    Address: Kanyakumari, Tamil Nadu

                                    I have taken a new connection to this number([protected])1 month before, after that im getting some messages from bsnl that your landline bill hasn't yet paid...like that this was the last message i got today"Dear Customer, Your Landline bill payment of Rs. 1580 for account No. [protected], Tel No. [protected] is due by 28-OCT-14. You can also pay this bill online at www.bsnl.co.in (http://www.bsnl.co.in). Please ignore if already paid." Kindly take adequate measures to resolve this problem..
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                                      V
                                      vijeev
                                      Oct 26, 2014
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                                      Address: Palakkad, Kerala

                                      Dear sir, We have a Broad Band connection in my home no is [protected], My father had given several complain to the exchange . Last more than 2 months it is not yet solved and I, had registered online complain no is[protected]. We are paying the monthly amount with out usage. Please do the need full. Thanking you, vijeev
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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