Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline number along with STD code is[protected]. I have got a broadband connection along with it which was giving satisfactory service for past few years, but from about 2 months the internet connection is frequently going down and recovering in some time i.e. the internet runs fine for 5 minutes but suddenly it gets disabled for 10 minutes, whether the dsl indicator is blinking or not. It is very annoying as it has caused me to lose a lot of valuable information. I request the responsible authorities to please look into the problem and resolve it.

Dear Sir, I want to draw your kind attention on the way of working of BSNL Rajasthan.I have applied for a new landline phone connection on date 22.09.2014 in BSNL Vaishali Nagar, Jaipur exchange. I am residing in Vidyut Nagar, Jaipur which falls under Vaishali Nagar, Jaipur exchange. A demand note for Rs 500 /- was issued by BSNL deptt on the same day & I deposited Rs 500 (as demanded) on the same day i.e. on 22.09.2014. I am sorry to write you that 25 days have gone / passed but till date nobody has contacted me from BSNL deptt, no connection has been provided to me & no information has been sent to me regarding my phone installation by BSNL department. I have personally visited Vaishali Nagar exchange 3 times but they are always telling “connection shall be provided within 2 days”. In present scenario when private sector telecom companies are providing telephone connections in 2-3 days such type of services of BSNL is so much embarrassing & painful. Now I am no more interested in BSNL’s services .You are requested to arrange to refund my Rs 500 immediately by cheque on my address given in my application form. You are also requested to take necessary action against responsible staff for such a bad service & unlawful delay in the matter. Thanking you. Yours Sincerely, Arun Kumar Singh Rathore Vidyut Nagar, Ajmer Road, Jaipur (Raj.) (M) [protected] Email Id : [protected]@gmail.com BSNL Deptt DN Id No. [protected], DN date 22.09.2014 Exchange : JPRVSL (Vaishali Nagar, Jaipur) Provisional phone number alloted :[protected] Receipt Number [protected], Date of Receipt : 22.09.2014, Customer Id [protected]

I have lost my mobile phone which has the BSNL Cellone prepaid connection. Request you to kindly deactive the SIM Card to avoid misuse of my mobile number. My Mobile No: [protected] Lost Mobile Model: Micromax Unite2 A106 Lost Mobile Area: Domlur Bridge Please Block the SIM Card. Best Regards, Venkateswarlu L

sir, hangama..com bsnl service is activated on my no.[protected].so you are requested to please deactivated the service hangama.com immidiatly.because ihava paid 945/ ---for 3months regulerly.(315 rupees per months) thanks. DR.RAJESH SHARMA [protected]

account no [protected] invoice number [protected] dated[protected] land line no[protected] detail of bill recuring charge Rs 90+275 ussage chargesRs 637+249 total =Rs 365+906= 1271-356.57(discount) =1271+148.27(tax)=1062.70 actual corrected bill amount But ammount bill given by you showingRs 1347.90 you are requested to adjust exess ammount RS 285.20 paid by me, in nexr bill month of oct 2014 rakesh kumar arzare

May kindly note that the bill against telephone no[protected] for the month of August 2014 as indicated in your bill, is Rs 1061.00 .. While making the payment on line r BSNL web site revelled that the due is Rs 2074.00 I have paid the amount Rs 2074.00 on line on 12 th October 2014 ., assuming that this amount is including the bill for the month of September also.. The Receipt no of the payment is[protected] and Txnld: TX[protected]. I am getting frequent telephonic warning from your customer service regarding the non payment of bills. Requested to do the needful. Deb Sundar Chatterjee

Hello Sir, Please block my SIM Card. My phone number is [protected]. I have lost my mobile and the SIM is still active. Please do the needful and kindly send a confirmation mail back to my email id [protected]@gmail.com. Thanks, SOURABH KANTI DE

Sir, My father has lost his cellphone containing a BSNL Cellone Postpaid number on his way to Muzaffarpur last evening..On his behalf, i request you to kindly block the sim to avoid its misuse and excess billing. The no is +91-[protected]. Regards, Sonam Bangalore

Each time I make e-payment of my telephone[protected] bill, pay receipt is stored in my mail box and I preserve it as a ready reference.This time for the current bill this practice has not been followed, may be for some cyber fault.Any way I'd deem it a favour if you'd kindly send the pay receipt to my email id([protected]@gmail.com).Happy Diwali.Thanks.

dear sir i am user of BSNL Cug Plan @ 109 since last two years. But since last 15 days there is no range of 3G sevrices and so i am unable to use internet. I aiso visited to local office of service service provider and they fiatly told me that there is a problem in IC but avoided to give in writing. This shows that they are not intrested to deal with consumer complaints . So you are requested to remove your deficiency in service and solve my complaint immediately Regards Adv Shrikant P Shelke shegaon M [protected]

Dear Sir/Madam I applied for new connection on 16.09.2014 for broadband service and deposited the amt for broadband service too but till date service is not activated. Landline was installed on 29.09.2014 but broadband service is still not activated. In-spite of my several request and visit for activation of BB it is still not activated. Every time i visit them or call them they told me that service will be activated on date but still it is not activated. I am really fed up with BSNL service, if BB service will not be activated in next 2 days i will terminate my connection.

I have paid the WiMax bill amount through bsnl iphone mobile app "my bsnl" and the money debited from my bank but not returned by bsnl. Transaction ID: TXW[protected] Date:07 Oct 14 Circle: Kerala Invoice:[protected] Amount: 888.00 Bank: Federal Bank

I put STV VOICE65 yesterday and the amount was deducted. But, for every call, Rs.0.60 was deducted for every minute, instead of Rs.0.12. When I tried to contact customer care, now there is no facility to speak to executives.

Respected Sir/Mam As i had main balance of total approx 87 rupess. for the using of internet i had recahrged of 17 rupees on 10 october 2014. but when i connect for the internet my main balance became zero and also net disconnected.i dont know how and why this happened. i contact to bsnl customer but response from bsnl side is that there was no data left for internet please help sujeet kumar my bsnl mobile no-[protected] alternate mob no-[protected]

I am in madurai Tamilnadu and my problem past four days continiously a message came from bsnl without my concurence( your pack movie bhavishyawani pack is renewed with Rs20 successfully and is valid for 15 days) howmuch detect my account i donot know.I went to head office madurai to made a complaint against this orally and they are given a number 1909 to stop I immedietly send a message and a reply came from them and given number and today 13.10.2014 again a message from Bhavishyavani renewed with Rs10 successfully and is valid for 7days. To unsubscribe send STOP to 155223 last time I send the message but they are continiously doing the same.Today I call the AGM Mr S.VELUSAMY inform this case he told me to made return complaint.So I request to stop to detuct and refund the money as early. Thank you

I am in regular customer of bsnl since long back. My mobile number is [protected]. I usually go to Chennai on my office work. My mobile is not working when I am in Chennai. Due to lack of services I am facing so many problems to communicate others. I am unable to know the reason why it is not working. Kindly help in this regard and rectify it as early as possible. Thanking you, Yours sincerely, Lankapalli Gabriel

Sir iam janardhana reddy from salem BSNL pre paid mobile no [protected], 3 days back i paid Rs 49, it activated for nesam gold, but again i need New general plan, so yesterday i paid Rs 103 for New general plan, i got massage that amount collected BSNL, but now General plan is not activated, still it is showing Nesam gold only, i request you change my plan to New general plan, otherwise you add this amount to my balance account, i tried to contact 1503, but no response, very poor customer care, pls help me Thank you Janardhana Reddy [protected] salem (tamilnadu state)

For the past few weeks I was trying to connect with customer care for an over charging issue. I'm not able to connect with any of the customer care numbers 123, 198, 1503 or[protected]. Even if I connect using 123 and select option 9 to speak to customer care person, the call is getting disconnected. Looks like a serious issue. Please try to resolve the same soonest possible time. Also I was unable to lodge the complaint through the BSNL...

During the last two three months around Rs.20 is frequently deducting from my prepaid account [protected]. But I didn't got any messages from the service provider about the deduction. I was never activated any special pack or value added services. But I got a message on my mobile on 9th october 2014 that quoted "Your pack movie Bhavishyawani pack is about to renew on[protected] and you will be charged Rs.20.00 which is valid for 15 days.To unsubscribe send STOP to 155223." I didn't know anything about this pack and I never used this pack untill today.But You, the service provider unauthorizedly deducted around Rs.250-300 during the last two three months from my prepaid account. On 10th october 2014, I send "STOP" to 15223. After sometime I got a message on my mobile that stated "Dear customer pl type 1 for Movie Bhavishyawani pack (12555*N) and send to 15223 for deactivation." Then I send 1 to this number and immediately I got a reply that stated "Dear customer, your option 1 is received, the value added service will be deactivated within 4 hours - Ref no.[protected], pl wait for confirmation SMS." Today, the 11th october 2014, at 8.41 am, I got a message on my mobile stated that " Your pack movie bhavishyawani pack is deactivated." But on today itself at 4.21 pm I got a message that stated " Your pack movie Bhavishyawani pack is renewed with Rs.10 successfully and is valid for 7 days.To unsubscribe send STOP to 155223." and subsequently today Rs.10 deducted from my prepaid account. I tried to the customer care number many times but the call not get connected. Now I am submitting the complaint very late because untill getting your message on 09th october, I didn't know why my account is getting deducted frequently. Even now I don't know whether it is my mistake or your unauthorized act that causes the pack activation in my mobie. But yesterday I send the message to stop the pack and even after that today you deducted Rs.10 from my prepaid account. This is only due to your unauthorized act. So BSNL is liable to repay that amount to me. BSNL is a central government organization and is liable to provide good service at a cost affordable by common people. But now you are acting like private mobile service providers which are settled only for profit.I want a reply at the earliest and you must refund Rs.10 to my account at the earliest which you have deducted unauthorizedly on today, after I send the message to stop your value added service in my mobile, otherwise I will file a complaint to the Consumer Service Forum with substantial evidences to get back the amount, you have unauthorizedly deducted from my prepaid account.

I have been promised by BSNL customer care May 2014 that Hungama game/movie/music service is by default enabled at free of cost. If I am not using it, it will get removed automatically. But now I am getting charged for from May 2014 onwards without even using it. Though I have raised complains in BSNL customer care portal no one has responded. Complain Number :[protected] http://selfcare.sdc.bsnl.co.in/selfcare/start.swe?SWECmd=Login&SWEPL=1&S...⇄