Bharat Sanchar Nigam [BSNL] Complaints & Reviews

dear sir i am user of BSNL Cug Plan @ 109 since last two years. But since last 15 days there is no range of 3G sevrices and so i am unable to use internet. I aiso visited to local office of service service provider and they fiatly told me that there is a problem in IC but avoided to give in writing. This shows that they are not intrested to deal with consumer complaints . So you are requested to remove your deficiency in service and solve my complaint immediately Regards Adv Shrikant P Shelke shegaon M [protected]

Dear Sir/Madam I applied for new connection on 16.09.2014 for broadband service and deposited the amt for broadband service too but till date service is not activated. Landline was installed on 29.09.2014 but broadband service is still not activated. In-spite of my several request and visit for activation of BB it is still not activated. Every time i visit them or call them they told me that service will be activated on date but still it is not activated. I am really fed up with BSNL service, if BB service will not be activated in next 2 days i will terminate my connection.

I have paid the WiMax bill amount through bsnl iphone mobile app "my bsnl" and the money debited from my bank but not returned by bsnl. Transaction ID: TXW[protected] Date:07 Oct 14 Circle: Kerala Invoice:[protected] Amount: 888.00 Bank: Federal Bank

I put STV VOICE65 yesterday and the amount was deducted. But, for every call, Rs.0.60 was deducted for every minute, instead of Rs.0.12. When I tried to contact customer care, now there is no facility to speak to executives.

Respected Sir/Mam As i had main balance of total approx 87 rupess. for the using of internet i had recahrged of 17 rupees on 10 october 2014. but when i connect for the internet my main balance became zero and also net disconnected.i dont know how and why this happened. i contact to bsnl customer but response from bsnl side is that there was no data left for internet please help sujeet kumar my bsnl mobile no-[protected] alternate mob no-[protected]

I am in madurai Tamilnadu and my problem past four days continiously a message came from bsnl without my concurence( your pack movie bhavishyawani pack is renewed with Rs20 successfully and is valid for 15 days) howmuch detect my account i donot know.I went to head office madurai to made a complaint against this orally and they are given a number 1909 to stop I immedietly send a message and a reply came from them and given number and today 13.10.2014 again a message from Bhavishyavani renewed with Rs10 successfully and is valid for 7days. To unsubscribe send STOP to 155223 last time I send the message but they are continiously doing the same.Today I call the AGM Mr S.VELUSAMY inform this case he told me to made return complaint.So I request to stop to detuct and refund the money as early. Thank you

I am in regular customer of bsnl since long back. My mobile number is [protected]. I usually go to Chennai on my office work. My mobile is not working when I am in Chennai. Due to lack of services I am facing so many problems to communicate others. I am unable to know the reason why it is not working. Kindly help in this regard and rectify it as early as possible. Thanking you, Yours sincerely, Lankapalli Gabriel

Sir iam janardhana reddy from salem BSNL pre paid mobile no [protected], 3 days back i paid Rs 49, it activated for nesam gold, but again i need New general plan, so yesterday i paid Rs 103 for New general plan, i got massage that amount collected BSNL, but now General plan is not activated, still it is showing Nesam gold only, i request you change my plan to New general plan, otherwise you add this amount to my balance account, i tried to contact 1503, but no response, very poor customer care, pls help me Thank you Janardhana Reddy [protected] salem (tamilnadu state)

For the past few weeks I was trying to connect with customer care for an over charging issue. I'm not able to connect with any of the customer care numbers 123, 198, 1503 or[protected]. Even if I connect using 123 and select option 9 to speak to customer care person, the call is getting disconnected. Looks like a serious issue. Please try to resolve the same soonest possible time. Also I was unable to lodge the complaint through the BSNL...

During the last two three months around Rs.20 is frequently deducting from my prepaid account [protected]. But I didn't got any messages from the service provider about the deduction. I was never activated any special pack or value added services. But I got a message on my mobile on 9th october 2014 that quoted "Your pack movie Bhavishyawani pack is about to renew on[protected] and you will be charged Rs.20.00 which is valid for 15 days.To unsubscribe send STOP to 155223." I didn't know anything about this pack and I never used this pack untill today.But You, the service provider unauthorizedly deducted around Rs.250-300 during the last two three months from my prepaid account. On 10th october 2014, I send "STOP" to 15223. After sometime I got a message on my mobile that stated "Dear customer pl type 1 for Movie Bhavishyawani pack (12555*N) and send to 15223 for deactivation." Then I send 1 to this number and immediately I got a reply that stated "Dear customer, your option 1 is received, the value added service will be deactivated within 4 hours - Ref no.[protected], pl wait for confirmation SMS." Today, the 11th october 2014, at 8.41 am, I got a message on my mobile stated that " Your pack movie bhavishyawani pack is deactivated." But on today itself at 4.21 pm I got a message that stated " Your pack movie Bhavishyawani pack is renewed with Rs.10 successfully and is valid for 7 days.To unsubscribe send STOP to 155223." and subsequently today Rs.10 deducted from my prepaid account. I tried to the customer care number many times but the call not get connected. Now I am submitting the complaint very late because untill getting your message on 09th october, I didn't know why my account is getting deducted frequently. Even now I don't know whether it is my mistake or your unauthorized act that causes the pack activation in my mobie. But yesterday I send the message to stop the pack and even after that today you deducted Rs.10 from my prepaid account. This is only due to your unauthorized act. So BSNL is liable to repay that amount to me. BSNL is a central government organization and is liable to provide good service at a cost affordable by common people. But now you are acting like private mobile service providers which are settled only for profit.I want a reply at the earliest and you must refund Rs.10 to my account at the earliest which you have deducted unauthorizedly on today, after I send the message to stop your value added service in my mobile, otherwise I will file a complaint to the Consumer Service Forum with substantial evidences to get back the amount, you have unauthorizedly deducted from my prepaid account.

I have been promised by BSNL customer care May 2014 that Hungama game/movie/music service is by default enabled at free of cost. If I am not using it, it will get removed automatically. But now I am getting charged for from May 2014 onwards without even using it. Though I have raised complains in BSNL customer care portal no one has responded. Complain Number :[protected] http://selfcare.sdc.bsnl.co.in/selfcare/start.swe?SWECmd=Login&SWEPL=1&S...⇄

I am a BSNL Landline Customer. Name: Nihar N. Sail Landline Number:[protected] I have applied for Broadband Connection at the time of Landline application. But BSNL is just ignoring my broadband request. Kindly look into the matter and provide me the Broadband as early as possible. Thanks and Regards.

DT : 11.10.2014 Respected Sir / Madam, I have a BSNL landline connection whose no. is[protected].This phone is in pune. Our customer ID is [protected] & Account No. [protected] We faces a humming problem in this phone since last six toseven months. Alongwith this your broadband is not working atlest 4 to 5 daysin a month. Due to this we faces lots of problem in our business. Many times we called in your akurdi BSNL office for thisproblem. But till date no permanent solution is find out from your office. This shows your poor service. We are waiting for you to resolve our problem soon otherwisesorry to inform you that we will plan to lunch a case in consumer forum. Please look into this matter on urgent basis. With Regards Yours faithfully, For SUNIEL & SANDIIP, [ P. CHANDDRA ] SUNIEL & SANDIIP 218, SEC=26, PRADHIKARAN, NIGDI, P U N E - 411044. PH=[protected], 65110513. MB-[protected], [protected], Office Mobile:[protected], [protected](Bet.9.30am To 5.30pm) E MAIL-<[protected]@sunielsandiip.com> E [protected]@yahoo.com

In last week, I was in Delhi to school trip. At the time, I have charged Rs. 33/- to reduce call rate (roaming). Now, outgoing facility is not possible. due to some. sir, I am using this mobile number since last 14 years. However, I request you to allow me outgoing call facility at the earliest. I am staying in Bharuch city, Gujarat, Ankleshwar My Moible No. [protected] I hope you will understand my problem and clear the outgoing facility and oblige. Tthanking you, Suresh .P.Unni

I have a landline and Boardbank connection. I moved abroad suddenly and i want to either put my phone + broadband under safe custody or close the connection. I am unable to find any email id of customer care to write about this. kindly help

They are showing that by recharging with Rs 47, your std call charges bsnl to bsnl will be 20p/s. But I have recharged it twice last months and this month too but I have not got this service. When I talked with bsnl customer care service they told me to call in 1 hour again and again, and is not ready to hear my voice and keep on telling that is not there in my website, I told them that please see your site it is clearly written, so you have to provide me that service otherwise you are fooling your customers.

I am used the sim numbered [protected] last eight years. Now I can not make any call and message. When I try to make a call a message shown that "Not registered on network" ... What is it. IS it required to re-register the mobile sim again in my name. If not registered how can I use the sim last eight years. What you mean by this..Validity of my period ends on 12/10/2014. My balance of Rs. 100, will gone if I cannot do the renewal. From the sim I can not contact even the customer care number. The same situation was exist one month before. When i made a complaint it became ok. Why this repeat again and again. I required a permanent solution for the problem. Thanking you Balan Kurungot [protected]

I From Vill Buggran, tel Phul, DIstt Bathinda Pincode 151103, in our village only bsnl provide few amount of signal that is not properly that provide a down signal and cause a full radiation during the call that effect on human body or animals and any another celluar company not provide aa signal call is not possible plzz place a tower of any company in my village idea, bsnl, dcomo, indicom Contact no. [protected]

Dear Sir, Today[protected] i have recharged my BSNL cellone mobile with 250/- with transaction ID- Transaction No: TXL[protected] the amount Debited in my Account but Recharge Not Successfully but Reciept showing Successfully kindly solve my issue i also attached a file(screen layout of that website transaction) please look into that.you will find details of the recharge thank you, Shylendra Kumar B RECEIPT DETAILS: Receipt Number: [protected] Transaction No: TXL[protected] Bill Number: Receipt Date: 09-Oct-14 Telephone Number [protected] Bank Transaction ID: ACMP[protected] Bill Paid Amt: 250.00 Transaction Status : Successful

BSNL PREPAID CELLULAR NO.[protected], M.SUGUMAR Kindly note the message received from BSNL u/r BSNL a/c is credited with Rs. 96 as Recharge from [protected] on 02/10/2014 at 05:14:28 PM hours. Ref No. [protected]. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ My complaint: BALANCE *124*1# REPORT AFTER RECHARGE ON 02.10.2014 TILL TODAY 08.10.2014 07:01:44 Dialing *124*1#, please wait... 07:01:49 Dialing *124*1# succeed. 07:01:49 Acc Main Bal: Rs. 15.0000 Exp Date: 20/05/2015 & Tariff Plan: SECOND I request for necessary action to provide 3G data balance against my top up Rs.96.00 with regards M.Sugumar, Kancheepuram District, Tamilnadu.