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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: May 21, 2026

Complaints 15980

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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 377

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Address: Guna, Madhya Pradesh

I HAVE TAKEN A NEW SIM ON 13.08.2014 NUMBER[protected] MOB.NUMBER [protected] FROM BSNL OFFICE RAGHOGARH, DISTT.-GUNA (M.P.) PHONE NUMBER [protected]. BUT THE SIM IS NOT ACTIVATE TILL DATE (12.09.2014.). KINDLY TAKE THE MATTER ON PRIORITY SO THAT THE SIM CAN BE ACTIVATED. I HAVE DISCUSSED WITH CONCERNED OFFICE OF BSNL OFFICE RAGHOGARH BUT THEY HAVE NOT GIVEN ANY SATISFY REPLY. GOPAL SINGH [protected]

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Jind, Haryana

Hi I am resident of Jind haryana (01681) .My telephone number is 226341. My bill was not coming at my home address from last 3 years . Last time also we called cs care guys and ask about the bill they ensure us bill will reach you at home on time This time also we didn't receive any bill .Last time also we paid fine due to negligence of BSNL Please take correct measure to solve this problem

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Iam K.Jaya Sai Krishna form AP. i have paid my land line bill bearing number[protected] with a bill of RS 157.00 on 07/09/2014 with the help of Internet Baking (SBI) with Transaction ID TX[protected] and bill no[protected]. money was deducted form my account. but after redirecting MY BSNL showed the bill payment UNSCUCESSFUL .. and for 2 days it is displayed as "AWAITING BANK CONFORMATION" but not its not at all showing any thing in transaction windows.. And money was not paid back to my account .. and bill was still unpaid. this is the way BSNL cheated me.. Please help me (not only for me. this problem was faced by so many people i read in some private forms) Thanks in Advance

Sep 10, 2014

Updated by Krishna Kalluri Don't Compalint In this Site this SITE Is Full of Fraud... Some unknow people are making calls and cheating to get our personal bank details

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Address: Mumbai City, Maharashtra

Dear Sir/ Madam,

My residential BSNL land line number (+[protected] not working since 5 years. More than 16 times we have submitted complaint in BSNL customer care and exchange, next day the technicians just visit and return, they says problem is in cable Or in Exchange even they are not giving proper feed back where is fault exactly but they fores me to close this 45 series no & take another series number like 43, 47
& till this time they are not solved the problem.

Also they had close broad band net service in our area. When we complaint against broad band in bsnl office their officers tell us to take hathway's Net for computer. Hatheway's Advertisement given by BSNL
Brod band officers & BSNL itself.

Because of these above issues we are facing lots of problems.

Kindly request you to take serious action on above matter...

Thank you.
One Of Consumer.

Aug 14, 2020

Complaint marked as Resolved

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Dear Sir, My BSNL Land Line No.[protected]Thuravoor Exchange, Angamaly) is continuously not working for the last 2.5 months. From 2014 June 22nd onwards it is not working. I complained about this to the BSNL authorities of Thuravoor Exchange many times and until now the problem is not solved. I sent complaints to the BSNL authorities by e-mail also, but until now there is no solution to my problem and my land line remains as dead. Please be kind enough to look in to this matter and solve our problem at earliest possible. Thanking you, Yours faithfully, Johny P.P. Punnassery House Thuravoor P.O. (Via) Angamaly Ernakulam

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Oct 16, 2014

Updated by Johny Paul Dear Sir,

My BSNL Land Line No.[protected]Thuravoor Exchange, Angamaly) is continuously not working for the last 4 months. From 2014 June 22nd onwards it is not working. I complained about this to the BSNL authorities of Thuravoor Exchange many times and until now the problem is not solved. I sent complaints to the BSNL authorities by e-mail also, but until now there is no solution to my problem and my land line remains as dead.

Please be kind enough to look in to this matter and solve our problem at earliest possible.

Thanking you,

Yours faithfully,

Johny P.P.
Punnassery House
Thuravoor P.O.
(Via) Angamaly
Ernakulam

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Address: Bangalore, Karnataka

Respected Sir / Madam, The data charges usage beyond the bundled free usage is getting deducted from main account. I am aware that the it is supposed to be deducted the same way. I have a concern on this. There is no notification via a pop up message or an SMS before the amount is deducted from the main balance. It would be better if this facility is provided. It is because, mostly, the user is not aware that his/her data usage value has been consumed. Request you to take the necessary action to ensure that a pop up message or an SMS is sent before the amount is deducted from the main balance. Expecting your reply at the earliest. Thanks & Regards Wilson Thomas Panjikaran [protected]

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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W

wilsonthomas2000

from Bangalore, Karnataka

Sep 9, 2014

Respected Sir / Madam, The data charges usage beyond the bundled free usage is getting deducted from main account. I am aware that the it is supposed to be deducted the same way. I have a concern on this. There is no notification via a pop up message or an SMS before the amount is deducted from the main balance. It would be better if this facility is provided. It is because, mostly, the user is not aware that his/her data usage value has been consumed. Request you to take the necessary action to ensure that a pop up message or an SMS is sent before the amount is deducted from the main balance. Expecting your reply at the earliest. Thanks & Regards Wilson Thomas Panjikaran [protected]

W

wilsonthomas2000

from Bangalore, Karnataka

Nov 2, 2014

Respected Sir / Madam,

This is really sad that no one has responded to my concern. This shows the kind of concern that this provider is having towards the customer.

May I expect a reply in some days atlest?

Thanks & Regards

Wilson Thomas Panjikaran

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Address: Lucknow, Uttar Pradesh

sir, I have taken a wimax connection on dated 17.08.2014 from that day it is not working properly speed is not there.but from last 3 days it has complete stop working. detail of connection is as Name ; Awadhsh Narain Pandey Account No :[protected]. Usear ID :eb10027828

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Mobile no[protected], BSNL UP East. Recharged my cell for 84 STD call rate cutter pack on 25th Aug 2014 Balance was deducted but pack was not activated. A extortionately high call rate of 1.8 p is charged...!!! The complain is about Unsuccessful activation of Plan, Unresponsiveness of customer care, keeping my complaint pending for several days, keeping my call on hold to and wasting my time for several hours en route customer care executive. Calling customer care several times has just been a heavy loss of time. Every time a executive put it on hold for checking details, a long wait, and picks my call after long queue time. Then I am given a 24/48/12 hr time slot with affirmation that my complaint will be solved given interval of time slot every time. Further no other plan can be activated as per BSNL rules when a plan is already there!!!. I am fed up with getting a new time slot every time. I have cause one suffered a heavy loss of time, money and undergone mental harassment.

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 10, 2014

Updated by Pranshu Aditya Mobile no [protected], BSNL UP East (Varanasi). Recharged my cell for 84 STD call rate cutter pack on 25th Aug 2014 Balance was deducted but pack was not activated. A extortionately high call rate of 1.8 p/sec is charged...!!! The complain is about Unsuccessful activation of Plan, Unresponsiveness of customer care, keeping my complaint pending for several days, keeping my call on hold to and wasting my time for several hours en route customer care executive. Calling customer care several times has just been a heavy loss of time. Every time a executive put it on hold for checking details, a long wait, and picks my call after long queue time. Then I am given a 24/48/12 hr time slot with affirmation that my complaint will be solved given interval of time slot every time. Further no other plan can be activated as per BSNL rules when a plan is already there!!!. I am fed up with getting a new time slot every time. I have cause one suffered a heavy loss of time, money and undergone mental harassment.

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Address: Prakasam, Andhra Pradesh

there is a regular delay in delivery of rent on the tower located in ongole town, distt. prakasam (A.P), The august month is over bt i haven't yet received the rent of july-august & this is not the ist time .. I have contacted to the BSNL distt. office but the accountant concerned has told me that there is a delay due to new procedure in bsnl headquarter, i think that it is the moral responsibilty of bsnl to deliver the rent on time otherwise must send the amount with some intrest, It's not the customer who should suffer always..there must an imposition of some penalty on company too, If company is unable to send the rent on time, please vacate our land..

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 09, 2014

Updated by pavanadvocate i will seen whether this case will resolve or not from here

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Dear Sir, I am continue call and email for deduction of mobile charges but till time that matter not cleared even tho all complain was closed after I am not satisfied. Can you help on that matter or shall I transfer to other company? Your reply is highly appreciable.

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Respected sir/ madam, My fater telephone is not working previous 20 days, his age 80 years, he required only telephone because he did not seen mobile keyboard. You are humbly requested to kindly take necessary action at your end. Regards

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Address: Ajmer, Rajasthan

I am a customer of bsnl wire line services since 4 years. I have subscribed broadband plan BBG FN HOME 500 COMBO monthly which gives 1.5 GB data in all time and night unlimited[protected] hours free. In July and August bill bsnl changed my plan BBG FN HOME 500 COMBO too BBG CNT COMBO 500 without intimation. They didn't notify me about this and charged for night hours.in June 2014 my bill was 571 rupees only and now in July its become 2632 rupees and August 3895.that's not affordable for me. please take a look on these topics- 1. bsnl didn't give me information about night hours[protected] charges change. 2.. I was not informed about the plan change by bsnl in any form SMS or phone call. 3. i have been charged for night hours downloads, which in my previous plan were free Since 4 years. 4. This plan was suddenly changed in July to BBG-CNT-COMBO-500-MONTHLY without my knowledge I request you to please consider my complaint and waiver the night hours download for month of July.

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Madhusudan A Kulkarni

from Solapur, Maharashtra

Sep 10, 2014

Madhusudan Kulkarni 56 Mukti Nagar Solapur
I have the same problem of Shri. Rajesh Kothari My Plan is BBG-CNT-COMBO-630-MONTHLY. No information has been given me. There for please consider my complaint and reduce my night hours bill for july and August.

Madhusudan A Kulkarni

from Solapur, Maharashtra

Sep 10, 2014

Madhusudan Kulkarni 56 Mukti Nagar Solapur
I have the same problem of Shri. Rajesh Kothari My Plan is BBG-CNT-COMBO-630-MONTHLY. No information has been given me. There for please consider my complaint and reduce my night hours bill for july and August.

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Address: Hooghly, West Bengal

I purchase BSNL CDMA Data Card PCMCIA Type (WB & CTD) on 2007. Speed of line is 256 kbps I am using it only for gathering information from Internet but now a days the Internet connection slower and slower google page open about 1 minute. But BSNL send me the bill Rs. 225/- properly but they did not repaired the problem.

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Address: Pune, Maharashtra

The Sim card I use in BSNL 3G Data card belongs to AP and currently I am in pune, Maharashtra. I recharged it with 2GB of data for Rs.252 but whenever I try to "connect", it shows "The PP protocol link control protocol is terminated". I tried to call to customer care service no one is responding properly.

Aug 14, 2020

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Sep 08, 2014

Updated by nazia30 So kindly provide me a solution or proper customer service

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J

Jai_Kumar447

from Coimbatore, Tamil Nadu

Sep 8, 2014

Hi Friend,

The Data Card you are using is multi sim option enabled ??
If yes means go to the settings on the dashboard of the data card .
and choose conection profiles and manually select the operator from the drop down list and save the settings . Now, close the dashboard and unplug your data card. Reconnect the data card and try to connect to internet by using the connect button on the dashboard..

I hope this will help you.

Thanks

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Sir, here the details past from my bank statement which was not recharged till today from 06-sep[protected]sep-2014) to transfer
Inb bsnl recharge bsnl_recharge paymen msbh[protected]igz2077878 transfer to [protected] sbh pooling account in 110.00

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Address: New Delhi, Delhi

Sir, I had made two top up of Rs. 500/- and Rs.300/- through fednet internet banking and got the confirmation that transactions are successful. Money is debited from my accountbBut no amounts are credited to the mobile no. Please credit the talk value at the earliest. The details are as under: 1.BSL Mobile No. [protected] Date of transaction: 05/09/2014 Transaction ID: S35488367 Transaction details : EFT/FNET[protected] [protected] RECHARGE Euron Amount Rs.500/- 2.BSNL Mobile No. [protected] Date of transaction: 06/09/2014 Transaction ID: S35606716 Transaction details : EFT/FNET[protected] [protected] RECHARGE Euron Amount Rs.300/- Kindly credit the amounts to the mobile no or credit back the amounts to my bank account Regards, Jiby P M [protected]

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Address: Cuttack, Odisha

I have submitted complaints to 1500 repeatedly. I have been receiving conformation over my mob.[protected] confirming registration of all my complaints (last complaint no.-[protected]). But there is no respite as yet. Instead I have been receiving messages from Bsnl mentioning complaints to have been resolved against each complaints. But in reality it is not so. How come Bsnl could act in such a manner ? Please see to it.

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Address: Krishna, Andhra Pradesh

Sir, The Following BSNL No:[protected] Out Going Calls Failed since 05.09.2014 6 AM onwards. No of Times Breaking at the time of Talk to Customers. This is very difficult to daily routine life. We are taking 10 No's BSNL in our company employees. Every one face this Problems regularly. Kindly look into the Mater and solve our problems as early as possible. Thanking You, Regards, T.Vijaya Krishna Mobile No:[protected] M/S.Srinivasa Foods & Feeds Pvt Ltd, Morsapudi ( Village ) Nuzvid ( Mandal ) Krishna ( Dist )

Aug 14, 2020

Complaint marked as Resolved

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Address: Bhagalpur, Bihar

Phone is not making connection to any phone. Despite charging the account, message keeps coming that there is insufficient balance. Also most important, when any number is dialled, automated message says that all lines are busy in this route.

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Address: Hyderabad, Andhra Pradesh

When any number is dialled, automated message keeps coming up saying that all lines in this route are busy.
Also as this is a pre paid account.
Also Despite account being recharged, message keeps coming that there is not enough money in the account.

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