Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To Competent Authority, I have applied and paid for installation of Wimax connection for my private use at home on 2nd August 2014 and on 03rd August, 2014 released order for installation has been handed over to S.D.O. of my area. Since then lot of this and that is being informed to me on phone but no body is turning up to install the equipments. Some times they are urging to arrange the equipments at my own from the market like modem equipment and wire etc. and threatening me that i have to pay double rental charges from the date of application, it does not matter whether wimax has been installed or not. Thats how Modi sir would take broad_bands to all the villages?? Please guide what to do against such mischief. Vinod Kumar Jaiswal J 13/93-S-5-B, Cotton Mill, Chaukaghat, Varanasi 221002 E-mail : [protected]@yahoo.co.in date: 21st August, 2014

Hi Team I am Divya, and I own a Shop in Maduravoyal. Recently two people (John and Jaya) joined our shop as workers. Their way of talking and behaviour is not good. They were trying to cheat us. So we dismissed them from our Shop. But still they are calling us from their NSNL Mobile and try to threaten us and its irritating. Moreover we dont know any details about them before asking their ID and Address Proof itself they showed their original faces. Please take necessary action on this Number [protected]

BSNL EVDO which is a wireless broadband service charges me Rs880 per month for unlimited Internet usage. It is supposed to give me 3.1 MBPS speed but its actually giving 5 KBPS. I called the customer care. several times. But they do nothing. i'm really annoyed as well as frustrated with such speed. I'm in PO: Chanchal. DIST: Malda, West Bengal. Thank you. I demand immediate action. My phone no is [protected]

Hello, following are the details of my transaction for online bill payment of BSNL landline: Name - Subhash Karpe Telephone Number[protected] Bill Number - [protected] Transaction Number - TX[protected] Bill Amount - 1118.00 Paid on - 17th August 2014 Mode of payment - Internet Banking Bank - HDFC My contact details - [protected] (sangram.s.[protected]@gmail.com) The amount has been deducted from the bank account, but on the BSNL Online Bill Payment portal, the payment status is still PENDING. Please take a look at this and get back to me asap.

i am from tamilnadu(kanchipuram).i have bsnl broadband connection in my home.it keeps disconnecting frequently daily.yes, i have tthis problem daily. i have booked many complaints regarding this...but there is no justice for me.please help me!!! its annoying and i have more than 10 days disconnected in a month but i have to pay the full bill...

Dear Sir/Mam, Our BSNL Broadband in not working properly from so long time and the service we are getting from your team is also not satisfactory. It stop working after every 2-3 days after it got repaired but while purchasing they assured us that Broadband is for lifetime use but we felt like using some 2G mobile net while using your BSNL Broadband. Please do the needful as it impossible to work without Internet. Regards... Shravan Hosp. & Kidney Inst. 239, Nandanwan cement road, near shikshak sahakari bank, nagpur-440009

FNC-600 changed to CNT-630 By Bsnl ( Taking the liberty upon them self witout bothering to inform its users, Must be eager to show profits to the new Modi Govt.) As a result got 10000 bill for july for usage during 0200 to 0800 (which us to be free) Even local bsnl personel did not know of changes And is there any a chance that bsnl even reads or even notice these complaints

Hi, We have cancelled BSNL Broadband and Landline almost 8 years back as our telephone was at fault for months. When we went to raise a complaint regarding the fault, our broadband was disconnected immediately. Since then, we do not use to get any further bills. This year, its 2014, we have started getting bills again for landline services, which we no longer use since we left BSNL. We almost got 4 bills in the year 2014. I want to report and raise a strict complaint against the concern and the way they misuse old customer's information for charging money against fake bills. This is absolutely not acceptable. If I would have been at fault, then why did the BSNL did not charge us any bills within the past few years, after the cancellation? This is a terrible offence and whoever is responsible for this SHOULD BE PUNISHED LEGALLY. Information as per the bill: Customer ID: [protected] Account Number: [protected] Phone Number: [protected] Bill Number & Date:[protected]/08/2014 Bill Period: 01/07/2014 to 31/07/2014 Payment Due Date: 28/08/2014 Customer Type: Individual Please kindly look into the issue. S. Sinha Contact Number: [protected] Email: monalisa.[protected]@yahoo.in

My Name is Rabendra Singh Kushwah I am used Jai Jawan BSNL plan, on 17 Aug 2014 about 08:30 PM recharge my Jai Jawan plan online but not selected Jai Jawan plan and recharge Rs 102 (One hundred two only) and Rs deducted my account but mobile not recharge my Mobile No is [protected]. You are requested to refund my deduct money in my account and inform to me through SMS/Email ([protected]@gmail.com) please.

I have applied for new landline and broadband connection in BSNL. I got the order number as [protected]. The BSNL exchange sakkrdra people visited my place and called his officer that the connecyion is feasible. I asked them that order number is there install it, so they said.. they officer will wait till their officer's order. These people are not installing my connection. I applied on 8th aug 14. It has been 9 days. No one is listening. I wrote mail to [protected]@bsnl.co.in but he is also sleeping. I request you to take action against such bsnl people. I am Prateek Deshmukh from Nagpur. email: Deshmukh.[protected]@gmail.com mob:[protected]

I had gone to BSN L Customer Service Centre, Karwar to submit my Broadband connection form. After getting the form cleared by SDE office I was told to pay Rs. 1300/= towards deposit for telephone and BB connection. When I went to the cash counter to pay the bill the person sitting there Mr. Mahesh told me that this is not be submitted there but another counter nearby. No one was at the counter and I waited for about half an hour. Till then no one even bothered to enquire why I was waiting and when I asked one of the staff he told me that the same person at the cash counter will also take my form. Since the queue was long at the cash counter, Mr. Mahesh also was not bothered to take my form. I approached the commercial manager Mrs. Shoba Gaonkar for the same problem and she told me there is a “shortage of staff” and come the next day inspite of all the counters in the office being occupied except for one. I told them that I am a defence service officer and am on leave and won’t be able to come the next day because I would be on duty and would have to travel 07-08 Kms. The commercial manager requested some other staff and all refused to accept the form stating various reasons and the commercial manager told me nothing can be done and come next day. This lackadaisical and rebellious attitude of the staff at the customer service centre amounts to harassment of a consumer / customer. The commercial manager being at a responsible position should have at least accepted my form as a last resort but showed no interest. It is requested that action taken against the staff for tormenting customers inspite of being a customer service centre. My mob. No is [protected] and name is Anil Kumar, Karwar, Karnataka. email id: [protected]@rediffmail.com. Pse attend to my complaint on priority at the earliest else many more customers would be facing such attitude daily.

i have a problem for about not taking seriously my complaint . My landline is not working properly for about 3 months & i have complated to bsnl online around 15 - 20 times & they does't do anything & same as for my broadband .please take action against them otherwise i want to disconnect my connection & the same comlaint is to be registerd in local district court. do as soon as possible. e-mail ; [protected]@gmail.com mob. no. [protected]

Respected Sir/ Madam, Thank you very much for making a such a good show PEHREDAR, I Love your show and regularly watching. Its really give us power to raise our voice against Corrupt or bed Companies who forget their services after selling products. I am Abhishek Karwa belongs from Jodhpur Rajasthan.I want to complain against BSNL. The case is that I'm having a landline connection in the name of my father Mr. Satya Narain Karwa. We were having the Boad band service on the same land line having Plan "BB-FREE-USG-1.5GB-FN. In this plan we were having free night usage of Broad Band till 2:00 am to morning 8:00 am. My complain is that BSNL has stopped this night usage plan from 1July 2014 without any information to the consumers.Even this is also reported in local newspaper Dainik Bhaskar on 22 July 2014. The cutting of news paper is attached within this mail. Many consumers are facing the same problem. In my case as we were not aware of that the BSNL has stopped night usage plan and we are using the service in night. But when the bill is generated the amount billed is Rs 2205. Out of which BSNL charged Rs 1174.53 for night usage which is not fare at all. When we spoke to the BSNL, they simply says that its all due to chandigarh BSNL section from where all Broad Band services are controlled. My Bill is attached within this mail. My Land Line No. is[protected]. I know many people was suffering the same issue against BSNL, you are our last hope, At Least suggest me how can i teach them, Regards, Thanking You Abhishek Karwa C-3/41 I/F INCOME TAX BUILDING NR. AKASHWANI PAOTA C ROAD JODHPUR RAJASTHAN 342001 India Mob:[protected]

Hi there, I was apply for new land line connection. When I visit in BSNL office they told me that order for new connection given to then engineer. When I meet engineer first he saying it will be done next 2 days. But now he start saying that we don't have wire for new connection. I was apply for new connection on 22 July 2014. Can you tell me what to do.

From: Dr. Amrish C Shah 34, Gokul Nagar Society Harni Road VADODARA - 390006 Dear sir, This is to inform you that I had given an application to your office to keep my telephone no. [protected] in safe custody and cancel all my existing plans ns from 11th April 2014 to 1st October 2014 Till now I am getting a bill which is much higher than the bill for only safe e custody charges. Please correct the same and inform me by email. ( [protected]@yahoo.com) Thanks

August 17, 2014

To,
The Manager
BSNL Customer Care
Faridabad

Sub: Surrender and closure of my BSNL Landline[protected].

Sir/Madam,
I have to close my BSNL no[protected].
Due right and wrong bill comes to service I want to turn it off.
And three times to the right after the bill has not corrected.

Enclosed are:
• Surrender/Closure form duly filled
• Copy of latest telephone bill

Please also disable any services availed.
Please issue the closure proceeds, if any, through an account payee check.

Thanking You,
Yours Sincerely,


RABIN KUMAR
129/34 JAWAHER COLONY FARIDABAD
Mobile: [protected]

17th August 2014, Siliguri, West Bengal 3g network continuously fluctuating by 2g & 3g, happening last one moth, facing lot of problems running Internet as well as vedeocalling at 3g network ie we are not getting 3g facility since long time but we are paying for that. Pradip Karmakar Siliguri, Deshbandhu Para South.

Sir, Rs.123.13 + service charges were forcefully added in my a/c [protected] and customer id [protected] in bill no[protected] dated[protected] without intimation to my mail id.As i do not want " hungama ", it should be immediately deactivated and the above amount should be refunded to me. Failure of immediate action will lose precious customer. with thanks.

sir, myself Merlin rose, my land line number is[protected], Iam a bsnl broadband user.This week i got my telephone bill, they have charged an extra amount for bsnl hungama service...iam not at all using that site.so please kindly deactivate all of my bsnl hungama services

Sir,
It come to my knowledge that BSNL CellOne forget that BSNL is a Central Government organization and unable to maintain its standerization, so my various appealing that some SMS sender such as bv 657777 &BS651000still sending a lot o[censored]nwanted SMS to my both mobile phone daily. so i like to request you to close immediately sending of such SMS to my phone.

Thanks with best regard
M.K.BORAH
DIGBOI ASSAM