Bharat Sanchar Nigam [BSNL] Complaints & Reviews

We are Consults Particular BSNL Office (khagithalapenta) .We asking about Land phone and Board Band Connection Point are Available or Not. But they are says is not working Points. We are not given New Connection. We are Phasing Lot of Problem with Land phone Connection. They say irregular response. We are asking Land Phone Point not working, your not rectified that problem. No they Says. Once failure whole department didn’t response land phone connections in kadapa city. What can do? They says private networks available take connection.

Dear sir,
My landline No[protected] has been dead from May 8th. 2013, and The broadband Money for which I have paid in


Dear sir,
My landline No[protected] has been dead from May 8th 2013 up till now -August 16th 2014. I have made several complaints to the various officers in Kadakhpada, and Kalao Talao in Kalyan, but all that they did was make me run from pillar to post. I have even tried writing to the telecome minister, but it was just a waste of time and energy. In spite of the line being dead BSNL keeps sending false messages that the line has been restored and billing for both the landline and broadband. I disconnected the broadband, but they are still billing me for the landline. Please help and do the needful, as I am a senior citizen with health problems,
Thanking you,
Mr. Joseph Robert Pereira


full for a years subscription

I have been availing BSNL Broadband services for the last four years. My plan used to be BBG FN500. Without intimation from BSNL in any form - SMS, Email, phone call, about the change of plans from BBG FN500 to BBG CNT500 implemented from the 1st of July, I have been charged for night usage[protected] hrs) which used to be free previously and served with a heavy bill of amount Rs.4541/-. BSNL officials claim that they have sent SMS-es and emails to customers prior to implementing the BBG CNT plan and withdrawal of free Night usage in advance. They also claim that the advertisement appeared in the newspapers. After talking to a lot of people from across the country I came to know that more than half of the customers availing the BBG FN500 plan were not informed by any means! The only newspaper advertisement that I could find was The Hindu, Mangalore edition on 4th of July, 4 days after the implementation! Not even a national daily! What is this - a joke? As a matter of fact I still haven't received any notification from BSNL yet. My phone number and e-mail is registered on the selfcare portal and I receive plenty of SMS’s and e-mails regarding bills and offers from BSNL but never once did I receive any message notifying me about the change of plans and withdrawal of free night usage in BBG FN500 plan. I came to know about the changes on July 7, 2014 from a third party source and contacted the local telephone exchange immediately, where strangely even the BSNL officials were unaware of the withdrawal of the free night usage in BBG FN500 plan! Later, on contacting the BSNL Customer Care Centre I was informed that the changes were implemented rather hastily and the notification was published in newspapers almost 7 days after its implementation. It is no fault of mine that your good office failed to notify me about the changes in advance so that I could have decided accordingly to change my plan based on my needs well in advance. I submitted a written complaint to the Accounts officer of my Telecom District who said that he would personally try his best to look into the matter but I should not expect a miracle and that I MUST pay the huge bill because he has no idea how long will it take to resolve the issue. Not just that, he was also not sure if the issue would be looked into or not at all by the higher authorities. All he could do was try his best. I took his word at face value but now it seems it is hopeless to expect anything will actually happen. I will be forced to pay a heavy bill inspite of no fault of mine or suffer disconnection of both landline and broadband services. What a shame!

The details of validity plans are not disclosed anywhere. My validity is going to finish in a day (16 Aug midnight). When I went to a shop for recharge of 80 rupees, he recharged but I did not receive the validity. Also, the shopkeeper's balance got deducted. So, I had to pay him 80 rupees without getting any validity. There is no notification about the plans from BSNL at any shop. How will the customer know is there's a change in plan? Does the company think anything about customer's problems? Please consider this issue at the earliest, otherwise my number will stop working.

My Wimax No[protected] have User Id CB10044839 is not working Since June 12th . I have notify the issue to BSNL officers [ Mr.Malve & Mr.Golcha ] for many times but there is no response. My whole business is online and I am suffering a lot. Please help me about it. My payments are all clear.

My telephone number is[protected], i had been on the broadband plan of 500 combo offer which had free unlimited Internet during 02:00 hrs to 08:00 hrs but BSNL had stopped our 500 combo offer by june 2014 without informing us and gave us a huge bill for the month of july 2014 for which we already had a yearly payment done on 19th July 2014. BSNL is supposed to alert us about the change in plan or if they are stopping the plan.They havent done any such thing.

Sir, I would like to remit advance amount for one year for my land connection bearing No.[protected]. When I contacted Telephone Exchange, Kaimanam, the Officer in Charge told me to give a request in black and white and the amount would be included in the next Telephone bill. It is not fare. On-line provision should have been provided to remit the advance amount. Now direct me whether without visiting the office, I can remit the amount on-line. I keep my land-line till now because I have retired from your sister concern, Postal Dept. Kindly reply to me early. Sincerely yours, D. Sathyaseelan (Retired RMS), House No. GPRA T-6, Sarovihar, Netaji Road, Maniankara Thope, Pappanamcode. TVPM-695018.

My internet broadband connection (phone number 02114 – 270002 and customer id [protected]) was not working from 26th april 2014 to 17th may 2014. I had requested waiver in my bill for the service not provided... in writing to the manager of BSNL Lonavala on 3rd June 2014. And I was promised that the waiver would reflect in the bill of May 2014. However when I received the bill for month of May 2014 it did not reflect the promised waiver. I approached the manager BSNL-Lonavala, Mr Petkar on 21st June 2014 and on his assurance he said the waiver shall be reflected in the bill of June 2014. But again the bill of June 2014 did not reflect the promised waiver and is not reflected in any of the bills till date. Kindly look into this matter on priority basis and please provide the necessary waiver ASAP.

I am having broadband connection with Rs. 800 plan to my land line [protected]. The plan indicates broad band speed is up to 100mbps. It does not indicate what is the minimum assured speed. I am able to get max 0.3 mbps ~ 0.45 mbps at any point of time. Hence many times the net connection gets dis-connected. Please indicate the assured minimum broad band speed and to rectify the line to get at least 75% of the specified plan speed. ravneet pH:[protected]

My telephone no.[protected].
I found from the bill that Rs.347 has been charged towards Bsnl hungama service, which I am not using at all.
I request you to kindly deavtivate the bsnl hungama service with immediate effect. I do not want to lose any money for the services that I am not availing.
P.Christopher
14.8.2014

sir.i had recharged on[protected] for rs 1000 via online. i got credit and balance showed as 2580. then i did not browse on the same night.but i lost 750 debit from you.i have consulted the call center.they says the amount was debited is true.you may give a complaint in this portal. sir.i m using this mobile number since 2008 onwards.i have not complaint anything like this. 750 is a huge amount.you pla check from your server that i browsed or not. i got a problem same like this from airtel.after the complaint they refund my main balance amount. i kindly request you to pls refund the main balance amount of 750.

dear sir, i was using this plan since last 2 yrs. but i was horrified by seeing the bill of july, 2014. they have removed free charge on night usage. kindly help me to have a waiver of night data charges for july bill and till 13th august charges. thank you

Dear Sir,
In July2014 bill, local cellur charge recover Rs.58.80. Please refund to me due to Lo Kar Lo Baat Gj 199 plan
BSNL TO BSNL LANDLINE &BSNL LANDLINE TO BSNL MOBILE FREE. Please refund to me in next Aug2014 bill.. My landline No. is[protected]. please needfun in this matter.

sir I am using samsung galaxy s4 mini. I have a problem with the network I didnt get calls when i was in my village even though signals is there and when i try to call others a pop up will display (network not registered). i did registration on my mobile but some times it shows network not available. when i called to customer care not connecting and no one is responding correctly

Dear sir, my laneline number[protected], my email id - [protected]@gmail.com and i have been charged with additional because of bsnl hungama offer .actually i didnt subscribe that plan but i don't know how that service is activated to my plan .i didnt used bsnl hungama, but i was charged .so please deactivate that service .

Dear sir kindly i requested to you pl sir sadullah nagar utraula broadband net speed performance is very slow sadulla nagar exchange air condisner is not work before 1 year net speed is very bad plese solve this issu

My land-line No[protected] is not working since MAY, 2014.
Registered a complaint with BSNL and spoke to BSNL office a couple of
times but nothing happens. It seems that BSNL is becoming total
redundant, useless, inefficient and unprofessional f and believe in
giving their customers long bills without giving any worthwhile service.
I am sure the company will get a burial soon if they don't learn
Professionalism.

My land line no.[protected] I have received bill for July'14. I'm surprised to note that you have charged one time charge of Rs.123.13 for Hungama facilities. I have never opted for this facility. I WANT TO DEACTIVATE ALL HUNGAMA FACILITIES IMMEDIATELY. ALSO ARRANGE TO CREDIT Rs.123.13 IN MY FUTURE BILLS WHICH IS CHARGED IN JULY BILL. Latha S

I want to disconnect my BSNL Broadband Service as it is burden on me.The monthly charges are too much for us. But when I opted for disconnection the telephone exchange told me that GM has instructed them not to provide the disconnection for. I am really in financial crisis. What to do I don't .Kindly help me. Thanking you Jaysmita Das

without my consent hungama is charged Rs.200 in my landline No.[protected]. PLEASE DEACTIVATE HUNGAMA IMMEDIATELY. Reduce Rs.200 in my current bill. Without my consent how is it activated. This is the 5th time i get trouble with hungama. I m obliged to take action.