Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This complaint is against worse services of BSNL in my area(BSNL exchange Surankote, Poonch). Be it Broadband, landline or Mobile network, their services are worse they turn broadband or mobile network down every now and then in the day and sometimes they keep it down from few hours to couple of days . On enquiring from BSNL exchange they give unprofessional excuses like BSNL does not provide enough fuel and batteries to run the exchange properly or that there is electricity cut in the exchange area or that technecians are out of station and all such nonsense. I have broadband connection from last three years now as there is no other broadband service provider in my area, but it doesnot work most of the days(15 to 20 days) in a month same is the condition of mobile network in our area. Yet they generate the bill for whole month and wehave no other option then paying it. I filed N number of complaints through the customer care 1500 during last 3 years period regarding the same, they promise to resolve issue within 24 hours each time but turn complaint status to resolved after some time without any action. I tried almost every option/BSNL authorites to resolve this and finaly reached this forum. I wonder BSNL is paying for such unprofessional and irresponsible behaviour. I request you to please take necessory actions to resolve our issue and keep BSNL services uptime to macimum. Regards Hanifa Begum [protected] [protected]

I HAVE TODAY RECHARGED MY BSNL PREPAID MOBILE WITH RS.220/- BUT THIS AMOUNT IS NOT ADDED TO THE PREVIOUS BALANCE.MY MOBILE NO IS [protected], MY ACCOUNT IS DEBITED AND THE AND I HAVE RECEIVED A MESSAGE AS THE ACCOUNT IS TED UP, BUT THE BALANCE IS NOT UPDATED.PLEASE HELP

I am cellone customer of south zone for more than 10 years. I have opted for 3G facility and hither to working properly. I changed my mobile instrument from Samsung to Xperia M series 15 days back. From that time time, the 3g is not working or enabled. I am a consulting engineer and has lot of contacts. As I could not send any mail or brouse the internet, I am put into lot of problems and adverse comments from office cirlcles. Shall I request you to set right the problem. Shall I expect a favourable solution immediately My mobile No. +91 [protected] With regards, NAGARAJU. A

My no. is[protected], Account Number: [protected], am using this for past so many years but unfortunately the broadband is not worked for so many months but still i've paid the bills on time, but due to some error in connection or wire i lost 4 modems yet now, i've replaced it without the awareness that i thought it was of my fault brought a bad modem but absolutely not it's BB wire problem.even so many days the BB is not worked continously and i've lodged so many complaints, but they doesnt understood whats going on in, and one day i asked them to change the wire they did and worked for somoe days and again gone, now they billed for three months of Rs 3086 even i'vent used for last two months but they billed, please consider this and cancel the BB connection and the amount which they raised ASAP

Hi I am a BSNL customer for many years, and had a broadband connection with Plan BBG-FN-HOME-600-COMBO-PLUS-MONTHLY (it has night unlimited download faciltiy between 0200:0800 hrs). In July 2014, my plan was changed to BBG-FN-COMBO-630-MONTHLY without any notification. This plan doesn't allow free downloads during night hours. The invoice of July was delivered to me on 25th of August, because of which I remained unaware of the changes. I have been billed Rs. 4038.00 for the month of August 2014 because of the change of plan. I tried to contact several authorities, but everyone is giving me different reasons and no one is ready to take its responsibility. I would request BSNL to please revise the invoice for Aug 2014. Bill Details - Customer ID [protected] Account Number [protected] Invoice Number [protected]

Hi Team, This is Satheesh Kumar from coimbatore. my mobile number is [protected], Regarding the issue is already register NCPR service past 1 year ago but i still getting promotional message from your end i am really irretating the SMS, i dont want any FOOLISH sms from your end. Clear l the issue ASAP. SMS Content: UR mobile number has won you 500, 000 pounds in 2014 COCO COLA mobile awards need in U.K to claim send your ... Recv Number :[protected] Regards, Satheesh Kumar.M [protected]

Sir i have recharged my mobile number [protected] by using online banking of ICICI on dt. 23 /9/2014 Rs.50/- but it was not recharged but the money was debited from my account .so i request u to plz refund my amount to my ICICI account . its happens frequently. Pl take action against complaint. Pl do the needul.

Ref. : Mobile no : [protected] With reference to the above mobile no., i am a prepaid customer of BSNL mobile.I used to call/receive call from my mobile. But during incoming or outgoing call it disconnects frequently every after 2 to 3 minutes.It is so a serious problem that I have to call 3 to 4 times to a person for a full conversation. I could not contact customer care since the line is always busy. I am using Black Berry phone. The...

I want to stop my any activated dial mobile tune from my mobile because unnecessary my balance is deducted by this i a lost my balance daily so please deactivated any mobile tune is activated please sort out my problem as soon as possible. Thankyou

Telephone Connection No.2591776 was surrendered during the month of July 2014 and the instrument was handed over in bsnl office as we have shifted our family to visakhapatnam where our daughter is residing. We have received a message on mobile from BSNL, Nagpur that we have to pay Rs.2940/- before 6th October, 2014. Before surrender of the telephone connection we have cleared all the outstanding dues. Please kindly inform the above dues position if any to be remitted in detail to the current address. D Laxmi Raja Ram, C/o Smt. D Yamuna, 203, Ranjani Enclave, Marripalem Vuda Layout, Visakhapatnam 530 009. Please do the needful with regards D Laxmi Rajaram

Hello, I, Fenil Gandhi am a customer of Cellone/BSNl company. I have been experiencing a lot of difficulties with Cellone/Bsnl company. I would be using my phone and suddenly get "No Service" written on my phone, or I would be using the Internet (with subscription plan) and all of the sudden I would loose connectivity. I tried complaining, filling out forms, talking to representatives and filling complaints at main offices, but the issue remains unsolved. I am not the only one experiencing this problem, there are MANY others throughout India, please check Consumercourt if you don't believe me. Please take action against this company. If they can't provide the services they offer, they shouldn't be allowed to earn money from loyal consumers. If you need any details Please contact me at Email: [protected]@gmail.com, [protected]@me.com Phone: +91 [protected] I'm willing to go to full extent against this company. I just need proper guidance and proper channels to go through. Thank You, Sincerely, Fenil Gandhi 22/09/14

Hey I've taken a card from bsnl office bilimora providing all supportive documents before a year but later i got to know that itis already registered on the name of some other person i did n't pay attention but i start recieving the order & payment details. what should i do to stop recieving messages?

Dear Sir, Despite DND messages from 57171 like wallpapers, videos are coming frequently and every time charging Rs. 8 for the services which I never intent to subscribe. So, in this way I am feeling very much harassed.Kindly take action against the erring officials and add the amount which has been illegally charged from me and oblige. Regards Adv. Rajesh K. Kataria

Dear Sir/ Madam, My residential BSNL land line number (+[protected] not working since 5 years. More than 40 times we have submitted complaint in BSNL customer care and exchange, next day the technicians just visit and return, they says problem is in cable Or in Exchange even they are not giving proper feed back where is fault exactly but they fores yous to close this 45 series no & take another series number like 43, 47 & till this time they are not solved the problem. We had already paid yearly bill in Advance but bsnl technicians & telephone Exchange department not at all interested in to solve our problem. Shocking think is that they fores us to change our land line number... i am senior citizen how much time give complaints you suggest me... Also they had close broad band net service in our area. When we complaint against broad band in bsnl office their officers tell us to take hathway's Net for computer. Hatheway's Advertisement given by BSNL Broad band officers & BSNL itself. Because of these above issues we are facing lots of problems. I fed up by this problem kindly take something serious actions about bad voice of 2455816. Kindly request you to take serious action on above matter... Thank you.

Phone and broadband is not working, complaint was already made with BSNL, but still no one has looked into it. Every month even though it wont work for 4 or 5 day's in the month day's in the month. still I pay the bill, but don't know what is the problem in looking into the issue. BSNL service has gone really worst, please let me know will this be resolved or do I need to disconnect the connection. Faulty Number[protected] Place- Hosur (Tamilnadu) Contact Number- [protected]( Ganesh) Regards Ganesh

Vinod kumar address: h-14, railway colony, ponmalai, trichy-04. i was go to bsnl officer. i fill the bsnl broadband & landline connection forum. the manager told to me coonection completed in 10 days on 17/05/14. still it not connect the connection. i go to the bsnl office on 17/6/14 the manager told me please waiting for 10 days again and again the manager told me please waiting for 10 days. now i go to district high court to complaint about bsnl broadband & landline connection. please connection could done in 5 days.

Dear Sir, A msg from BT-SDPTRY is sent to [protected] on 24th Aug 2014 unfortunaterly that link was opened by my kids and Rs 20/- was deducted at that time and weekly it will be automatically renewed and Rs.20/- is deducted .It was reported to 1503, 1909 and 155223 many times and they are telling that no service messages were activated to your mobile no and i complained at local bsnl cell centre Today 19.09.2014 a message has been received which stating that " Dear [protected] your suscription for was lingarieSuperstars expires on 21/9/2014 and will be renewed from 22/09/2014" It is just like a week robbery.by today total Rs 80/- was deducted .Hence i request you Would you please look into this so that it won`t continue hereafter.What should I do? If you don't, we will change the service provider

Respected sir/ madam, Myself a BSNL customer ([protected]) tried an online recharge on 1st sept 2014 at 15:17:46 for Rs.200 through BSNL portal site via Debit card purchase. The site generated its transaction id asTXL[protected]. The amount gets debited from my a/c but recharging ended up failure. The site showing "Refund initiated" but still the amount is not credited.As per their notification in their website the amount should have refunded within 7-10 days. I have registered the complaint twice or thrice in the portal site. But there is no response from India, s largest telecommunication company.. So please do something in favor to me...BSNL is gonna became the worst ever network in the nation...Contact no:[protected]

Sir, I have lost my Mobile phone today i.e.[protected] which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Cards to avoid misuse of my mobile number. My SIM Card Nos: [protected] & [protected] SONY-XPERIA TIPO-ST 21i2 IMEI #:[protected] Please block the SIM cards and also lock my mobile with the above mentioned IMEI Number. Regards, Subash Chandra Karmoker Alternate contact number:[protected]

I registered a complaint about telephone number [protected] with complaint number[protected]on 6 sept 2014 . It has not been resolved yet. I have called many times to the customer care but have not got any feedback and no action is taken to resolve it . Instead i got a message that the complaint has been resolved which has not been resolved actually . The company is not taking any action . Please look inti the matter and resolve the compaint as early as possible JATINDER SHARMA [protected]