Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I found that a sum of Rs.289/- and Rs.390/- has been charged as one time charge in my telephone bills for the months July and August 2014 respectively for the reason downloading of Hungama.com. movie, music and games. (My Phone No.[protected]. As I have not opted for this facility and also not all downloaded any programme from this service, I hunbly request you to kindly DEACTIVATE immediately the HUNGAMA.COM from my broad band service. Also I request you to kindly refund the amounts of Rs/289/- and Rs.390/- already paid b;y me. Thank you very much. (My phone No.[protected]

i have registered a complaint for broadband on my number [protected] with registration number [protected] on 27/09/2014 and i got a message saying it has been resolved on 29/09/2014 but no one even visited or called on landline to ask about the complaint . i just got the registration message and resolved complaint message without any action being taken on it and the broadband connection is off for last 2 days and no one picks up call on 1504 (helpline number) as soon as it starts ringing to connect to executive, the executive disconnect it .

Dear Sir I'm a loyal customer or subscriber of the BSNL broadband Internet service. I was the owner of the telephone number 2437 1568. I took the BSNL night unlimited broadband connection in the year 2006. According to my plan I was supposed to get free Internet (downloads not chargeable) between 2 AM to 8 AM. Recently in July this plan has been withdrawn by BSNL without giving any prior notice to the customers. All the customers have been unjustly billed with a huge amount for the month of July and August. In my case it is more than Rs 18, 000. I never had to pay a bill more than Rs 800 per month. We believe this is a very unethical move or malpractice being done by the BSNL ISP . Please take a look into this issue a lot of people have been affected by this. And they have been threatened with legal notices if the bills are not paid. We are being forced to surrender our landline and pay this bill please help us. To understand the gravity of the issue and how it has affected so many people across India please follow the links given below.(please see the comments) http://telecomtalk.info/end-of-a-golden-era-bsnl-to-do-away-with-night-unlimited...⇄ http://telecomtalk.info/unethical-move-by-bsnl-customers-not-intimated-about-maj...⇄ http://www.bsnlteleservices.com/2012/07/broadband-limited-plans-2012-for-home.ht...⇄ http://telecomtalk.info/bsnl-broadband-huge-bills-sudden-plan-changes/120396/ I would request all the victims to raise their voice against this malpractice by lodging a complain here http://www.pgportal.gov.in/Grievance.aspx

Sub: Telephone Not Working- Reg Ref: Telephone No.[protected] & A/c No.[protected]. Dear Sir, This is to inform you that the above mentioned Land-line Telephone no is not working from 15th September-2014. I already registered a complaint through telephone fault booking systems on 16th September, 2014. The Complaint Docket No is[protected]. Request you to solve the telephone complaint at the earliest. Regards. Thomas Poulose S/o V C Paulose Mob:[protected]

sir, i am from basirhat north 24 parganas west bengal.i took new one 3g connection. my mobile not found 3g network but data card some time found 3g network three bar and signal strength(-106dBm), internet speed is very slow download speed above 30 kbps some time 10 kbps.at basirhat more time link failure s.d.o.t no action for this problem .2g network in one month four or five time no service .pleaase do something and solve this problem.

Now a days I received some unwanted WAP SMS (like some bad site and bad WAP) from Wap.59000.in/maverick/mh.jsp. Please STOP this one and also unsubscribe from this site and also block some other unwanted site SMS... My number is [protected]

i have submit complaint to bsnl many times that net speed at my place nigam chauraha mumfordganj is worst on 3g. bsnl inform me that prob has been resolve but problem is same. i want to know where i send complaint about this wrong information. and i request to higher authority of telycome. they suggest not to send wrong information

Further to my request on[protected] regarding stop o[censored]nwanted sms from various publicity company from bv 567777&bv 651000 and others it come to my knowledge that you are going to ignore my request and once again sending daily a lot of sms to my both mobile phone nos [protected] &[protected]. So, I would like to obtain a permission from you to to lodge the same to State judicial authority & H E Telecome Minister Govt. of India for necessary action.. Thanks with best regards, M.K.Borah P.O. Digboi Borbil No 3 village, Dt. Tinsukia ASSAM 786171

Sir i had landline+Broadband connection in Rampura m.p. whose tel. no. is[protected] For which i had submitted a connection termination request at BSNL office Rampura Abour 2 months before but only my broadband connection is terminated & i am still receiving tel. bill for landline Also my deposit is around Rs.4500 which is not refunded.

We have applied for new land-line connection on 23.08.2014 following are the details: KIRANPAL SINGH KRLPPT[protected] DN NO.[protected] LANDLINE NUMBER ALLOTED- [protected] We have been following up for our new connection applied since 23.08.2014, and till now connection is not installed. Inspite of several mails, calls(local office, lineman, JE, SDO, DGM) and visits, there is satisfactory answer or solution. Even they dont pickup the call in first attempt and after several calls they behave like we have done any crime to apply BSNL connection. It shows since top to bottom there is no sincere or good handling person and thats why your reputation in this modern India is Zero. We are in constant touch with following persons on phone but to no avail: 1. Mr. Sher Singh(JE) - [protected](JE) 2. Mr SDO,[protected] 3. Mr. Pushkar(DGM) - [protected]- this officer dont take a single call even you try hundred times 4. Local office[protected], 2658000 Could you please suggest what else is expected from the consumer??? Regards, KP Singh #[protected]

This complaint is against worse services of BSNL in my area(BSNL exchange Surankote, Poonch). Be it Broadband, landline or Mobile network, their services are worse they turn broadband or mobile network down every now and then in the day and sometimes they keep it down from few hours to couple of days . On enquiring from BSNL exchange they give unprofessional excuses like BSNL does not provide enough fuel and batteries to run the exchange properly or that there is electricity cut in the exchange area or that technecians are out of station and all such nonsense. I have broadband connection from last three years now as there is no other broadband service provider in my area, but it doesnot work most of the days(15 to 20 days) in a month same is the condition of mobile network in our area. Yet they generate the bill for whole month and wehave no other option then paying it. I filed N number of complaints through the customer care 1500 during last 3 years period regarding the same, they promise to resolve issue within 24 hours each time but turn complaint status to resolved after some time without any action. I tried almost every option/BSNL authorites to resolve this and finaly reached this forum. I wonder BSNL is paying for such unprofessional and irresponsible behaviour. I request you to please take necessory actions to resolve our issue and keep BSNL services uptime to macimum. Regards Hanifa Begum [protected] [protected]

I HAVE TODAY RECHARGED MY BSNL PREPAID MOBILE WITH RS.220/- BUT THIS AMOUNT IS NOT ADDED TO THE PREVIOUS BALANCE.MY MOBILE NO IS [protected], MY ACCOUNT IS DEBITED AND THE AND I HAVE RECEIVED A MESSAGE AS THE ACCOUNT IS TED UP, BUT THE BALANCE IS NOT UPDATED.PLEASE HELP

I am cellone customer of south zone for more than 10 years. I have opted for 3G facility and hither to working properly. I changed my mobile instrument from Samsung to Xperia M series 15 days back. From that time time, the 3g is not working or enabled. I am a consulting engineer and has lot of contacts. As I could not send any mail or brouse the internet, I am put into lot of problems and adverse comments from office cirlcles. Shall I request you to set right the problem. Shall I expect a favourable solution immediately My mobile No. +91 [protected] With regards, NAGARAJU. A

My no. is[protected], Account Number: [protected], am using this for past so many years but unfortunately the broadband is not worked for so many months but still i've paid the bills on time, but due to some error in connection or wire i lost 4 modems yet now, i've replaced it without the awareness that i thought it was of my fault brought a bad modem but absolutely not it's BB wire problem.even so many days the BB is not worked continously and i've lodged so many complaints, but they doesnt understood whats going on in, and one day i asked them to change the wire they did and worked for somoe days and again gone, now they billed for three months of Rs 3086 even i'vent used for last two months but they billed, please consider this and cancel the BB connection and the amount which they raised ASAP

Hi I am a BSNL customer for many years, and had a broadband connection with Plan BBG-FN-HOME-600-COMBO-PLUS-MONTHLY (it has night unlimited download faciltiy between 0200:0800 hrs). In July 2014, my plan was changed to BBG-FN-COMBO-630-MONTHLY without any notification. This plan doesn't allow free downloads during night hours. The invoice of July was delivered to me on 25th of August, because of which I remained unaware of the changes. I have been billed Rs. 4038.00 for the month of August 2014 because of the change of plan. I tried to contact several authorities, but everyone is giving me different reasons and no one is ready to take its responsibility. I would request BSNL to please revise the invoice for Aug 2014. Bill Details - Customer ID [protected] Account Number [protected] Invoice Number [protected]

Hi Team, This is Satheesh Kumar from coimbatore. my mobile number is [protected], Regarding the issue is already register NCPR service past 1 year ago but i still getting promotional message from your end i am really irretating the SMS, i dont want any FOOLISH sms from your end. Clear l the issue ASAP. SMS Content: UR mobile number has won you 500, 000 pounds in 2014 COCO COLA mobile awards need in U.K to claim send your ... Recv Number :[protected] Regards, Satheesh Kumar.M [protected]

Sir i have recharged my mobile number [protected] by using online banking of ICICI on dt. 23 /9/2014 Rs.50/- but it was not recharged but the money was debited from my account .so i request u to plz refund my amount to my ICICI account . its happens frequently. Pl take action against complaint. Pl do the needul.

Ref. : Mobile no : [protected] With reference to the above mobile no., i am a prepaid customer of BSNL mobile.I used to call/receive call from my mobile. But during incoming or outgoing call it disconnects frequently every after 2 to 3 minutes.It is so a serious problem that I have to call 3 to 4 times to a person for a full conversation. I could not contact customer care since the line is always busy. I am using Black Berry phone. The model of the phone is BOLD. The sim which was bought recently from BSNL Namakkal Dist. Kindly give more importance to this issue and resolve as quick as possible. Regards, K.Sengottaiyan

I want to stop my any activated dial mobile tune from my mobile because unnecessary my balance is deducted by this i a lost my balance daily so please deactivated any mobile tune is activated please sort out my problem as soon as possible. Thankyou

Telephone Connection No.2591776 was surrendered during the month of July 2014 and the instrument was handed over in bsnl office as we have shifted our family to visakhapatnam where our daughter is residing. We have received a message on mobile from BSNL, Nagpur that we have to pay Rs.2940/- before 6th October, 2014. Before surrender of the telephone connection we have cleared all the outstanding dues. Please kindly inform the above dues position if any to be remitted in detail to the current address. D Laxmi Raja Ram, C/o Smt. D Yamuna, 203, Ranjani Enclave, Marripalem Vuda Layout, Visakhapatnam 530 009. Please do the needful with regards D Laxmi Rajaram