Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My landline number is[protected]Tirunelveli). I have not subscribed to BSNL Hungama Movie on Demand service. In fact, I explicitly declined the service call from BSNL Hungama when they contacted over the landline. In spite of that, I am being robbed Rs.49/- per month in the monthly bills. BSNL authorities have allowed a private player to rob its customers perhaps could be taking their share in the robbery. I have registered a complaint with BSNL online. Dr.Krishnan Professor, Centre for Information Technology and Engineering Manonmaniam Sundaranar University Tirunelveli - 627012

I couldn't send any SMS to 1900 for MNP or to 1909 for Do Not Disturb or to deactivate Value Added Services
Its been a trap for me now neither can I use that number nor can I recharge it or change it to other service provider
as it keeps deducting my balance for some VAS (Wallpaper Charge of Rs 7/-) Every time I recharge my BSNL Number


When I send any SMS it doesn't go to the particular recipient always saying "Couldn't sent"
For Knowledge I can send or receive any other SMS services without any problem but this is just annoying or ghost like services!!!

I would like to bring this to your kind notice that approximately 30-40 stray dogs are there in our campus. Due to these dogs, the residents and employs are facing regular problem We request the MCD to kindly take necessary action immediately and send the Dog squad to avoid this problem. Address.- Iari, pusa campus., new Delhi[protected]

Respected, I recharged my BSNL mobile with 1 GB of Internet recharge (acc 2), when i was having 135MB still left in my account 1, when I was continously using my Internet, the amount of MB was not deducted from the account 2, but from the Main Balance. Moreover, there was No Notification provided by BSNL prior related to the usage. Please help us.

Hi Team, Greetings for the day. Could you please confirm that what are proceedings happening for the number[protected]? As the connection was activated on 09 of sept, 2014, but till date i am not receiving the services. Please revert as soon as possible. Here below mentioned are the email which have sent earlier. Email id [protected]@icai.org is my registered email id on the said number. Regards, Mohit Garg Hi Team, Could you please revert as to what are the proceedings going on for the number[protected], as as yet i am not able to receive broadband services. Regards, Mohit Garg On Fri, Sep 12, 2014 at 10:32 AM, cro0198819 mohit garg <[protected]@icai.org> wrote: Hey Team, Greetings for the day. Could you please let me know that what is the status of the BSNL Landline and broadband status of the number[protected]. Thanking you in anticipation. Regards, Mohit Garg [protected] Forwarded message[protected] From: cro0198819 mohit garg <[protected]@icai.org> Date: Fri, Sep 12, 2014 at 9:45 AM Subject: Requesy for the status To: [protected]@cepl.in Hi Team, Greetings for the day. Could you please let me know that what is the status of the BSNL Landline and broadband status of the number[protected]. Thanking you in anticipation. Regards, Mohit Garg

Sir, I had made two top up of Rs. 561/- through State Bank of India internet banking and got the confirmation that transactions are successful. Money is debited from my account. But recharge hasn’t been done by BSNL. Please credit the recharge value at the earliest. The details are as under: BSNL Mobile No. [protected] Date of transaction: 13/09/2014 Transaction Ref No. IGZ5147459 Amount Rs.561/- Date: 13/09/2014, Time: 08:51:34 Kindly recharge the amounts to the mobile no. or credit back the amounts to my bank account Regards, Hitesh Kumar Kalita [protected]

I have been made many times complaint to bsnl customer care that unwanted repeated sms being received from bp-oversea, stop them, one month ago i also got started 'dnd' service but bsnl not stopped sms from bp-ovrsea & finally now customer care denied to stop sms from bp-ovrsea.
I am feeling torchered by bsnl u.P. West

I want to deactivate all hungma facilities to my landline no.[protected]. I have already lodged this complaint. But till now deactivation is not done. Pl. take immediate steps to deactivate all hungama facilities to my landline no, .[protected]. S.Latha

I HAVE TAKEN A NEW SIM ON 13.08.2014 NUMBER[protected] MOB.NUMBER [protected] FROM BSNL OFFICE RAGHOGARH, DISTT.-GUNA (M.P.) PHONE NUMBER [protected]. BUT THE SIM IS NOT ACTIVATE TILL DATE (12.09.2014.). KINDLY TAKE THE MATTER ON PRIORITY SO THAT THE SIM CAN BE ACTIVATED. I HAVE DISCUSSED WITH CONCERNED OFFICE OF BSNL OFFICE RAGHOGARH BUT THEY HAVE NOT GIVEN ANY SATISFY REPLY. GOPAL SINGH [protected]

Hi I am resident of Jind haryana (01681) .My telephone number is 226341. My bill was not coming at my home address from last 3 years . Last time also we called cs care guys and ask about the bill they ensure us bill will reach you at home on time This time also we didn't receive any bill .Last time also we paid fine due to negligence of BSNL Please take correct measure to solve this problem

Iam K.Jaya Sai Krishna form AP. i have paid my land line bill bearing number[protected] with a bill of RS 157.00 on 07/09/2014 with the help of Internet Baking (SBI) with Transaction ID TX[protected] and bill no[protected]. money was deducted form my account. but after redirecting MY BSNL showed the bill payment UNSCUCESSFUL .. and for 2 days it is displayed as "AWAITING BANK CONFORMATION" but not its not at all showing any thing in transaction windows.. And money was not paid back to my account .. and bill was still unpaid. this is the way BSNL cheated me.. Please help me (not only for me. this problem was faced by so many people i read in some private forms) Thanks in Advance

Dear Sir/ Madam,

My residential BSNL land line number (+[protected] not working since 5 years. More than 16 times we have submitted complaint in BSNL customer care and exchange, next day the technicians just visit and return, they says problem is in cable Or in Exchange even they are not giving proper feed back where is fault exactly but they fores me to close this 45 series no & take another series number like 43, 47
& till this time they are not solved the problem.

Also they had close broad band net service in our area. When we complaint against broad band in bsnl office their officers tell us to take hathway's Net for computer. Hatheway's Advertisement given by BSNL
Brod band officers & BSNL itself.

Because of these above issues we are facing lots of problems.

Kindly request you to take serious action on above matter...

Thank you.
One Of Consumer.

Dear Sir, My BSNL Land Line No.[protected]Thuravoor Exchange, Angamaly) is continuously not working for the last 2.5 months. From 2014 June 22nd onwards it is not working. I complained about this to the BSNL authorities of Thuravoor Exchange many times and until now the problem is not solved. I sent complaints to the BSNL authorities by e-mail also, but until now there is no solution to my problem and my land line remains as dead. Please be kind enough to look in to this matter and solve our problem at earliest possible. Thanking you, Yours faithfully, Johny P.P. Punnassery House Thuravoor P.O. (Via) Angamaly Ernakulam

Respected Sir / Madam, The data charges usage beyond the bundled free usage is getting deducted from main account. I am aware that the it is supposed to be deducted the same way. I have a concern on this. There is no notification via a pop up message or an SMS before the amount is deducted from the main balance. It would be better if this facility is provided. It is because, mostly, the user is not aware that his/her data usage value has been consumed. Request you to take the necessary action to ensure that a pop up message or an SMS is sent before the amount is deducted from the main balance. Expecting your reply at the earliest. Thanks & Regards Wilson Thomas Panjikaran [protected]

sir, I have taken a wimax connection on dated 17.08.2014 from that day it is not working properly speed is not there.but from last 3 days it has complete stop working. detail of connection is as Name ; Awadhsh Narain Pandey Account No :[protected]. Usear ID :eb10027828

Mobile no[protected], BSNL UP East. Recharged my cell for 84 STD call rate cutter pack on 25th Aug 2014 Balance was deducted but pack was not activated. A extortionately high call rate of 1.8 p is charged...!!! The complain is about Unsuccessful activation of Plan, Unresponsiveness of customer care, keeping my complaint pending for several days, keeping my call on hold to and wasting my time for several hours en route customer care executive. Calling customer care several times has just been a heavy loss of time. Every time a executive put it on hold for checking details, a long wait, and picks my call after long queue time. Then I am given a 24/48/12 hr time slot with affirmation that my complaint will be solved given interval of time slot every time. Further no other plan can be activated as per BSNL rules when a plan is already there!!!. I am fed up with getting a new time slot every time. I have cause one suffered a heavy loss of time, money and undergone mental harassment.

there is a regular delay in delivery of rent on the tower located in ongole town, distt. prakasam (A.P), The august month is over bt i haven't yet received the rent of july-august & this is not the ist time .. I have contacted to the BSNL distt. office but the accountant concerned has told me that there is a delay due to new procedure in bsnl headquarter, i think that it is the moral responsibilty of bsnl to deliver the rent on time otherwise must send the amount with some intrest, It's not the customer who should suffer always..there must an imposition of some penalty on company too, If company is unable to send the rent on time, please vacate our land..

Dear Sir, I am continue call and email for deduction of mobile charges but till time that matter not cleared even tho all complain was closed after I am not satisfied. Can you help on that matter or shall I transfer to other company? Your reply is highly appreciable.

Respected sir/ madam, My fater telephone is not working previous 20 days, his age 80 years, he required only telephone because he did not seen mobile keyboard. You are humbly requested to kindly take necessary action at your end. Regards

I am a customer of bsnl wire line services since 4 years. I have subscribed broadband plan BBG FN HOME 500 COMBO monthly which gives 1.5 GB data in all time and night unlimited[protected] hours free. In July and August bill bsnl changed my plan BBG FN HOME 500 COMBO too BBG CNT COMBO 500 without intimation. They didn't notify me about this and charged for night hours.in June 2014 my bill was 571 rupees only and now in July its become 2632 rupees and August 3895.that's not affordable for me. please take a look on these topics- 1. bsnl didn't give me information about night hours[protected] charges change. 2.. I was not informed about the plan change by bsnl in any form SMS or phone call. 3. i have been charged for night hours downloads, which in my previous plan were free Since 4 years. 4. This plan was suddenly changed in July to BBG-CNT-COMBO-500-MONTHLY without my knowledge I request you to please consider my complaint and waiver the night hours download for month of July.