Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir,
on 11.8.14 I recharged my mobile no:[protected] for Rs.110 .My earlier balance was Rs. 23 so after Recharge balance shown Rs.116. But the very nex day it showed balance around Rs.84 without any phone call.My phone donot have any net facility either it is a simple phone without having any modern mobile feature.So I do not understand the cause of such reduction in balance.

I am a customer of bsnl wire line services since 4 years. I have subscribed broadband plan BBG FN HOME 500 COMBO monthly which gives 1.5 GB data in all time and night unlimited[protected] hours free. In July bill bsnl changed my plan BBG FN HOME 500 COMBO too BBG CNT COMBO 500 without intimation. They didn't notify me about this and charged for night hours.in June 2014 my bill was 562 rupees only and now in July its become 25403 rupees.that's not affordable for me.
please take a look on these topics-
1. bsnl didn't give me information about night hours[protected] charges change.
2.. I was not informed about the plan change by bsnl in any form SMS or phone call.
3. i have been charged for night hours downloads, which in my previous plan were free Since 4 years.
4. This plan was suddenly changed in July to BBG-CNT-COMBO-500-MONTHLY without my knowledge

I request you to please consider my complaint and waiver the night hours download for month of July.

I recharged my contect number [protected] with a 100 Rs recharge. On the next day my balance is deducted, charged Rs40 for service MobTV-All-Channels/Week and massage come to me from 57171. I tried to call customer care many times but no one respond my call. Even I don't know how such a service activated at my number. I just want to complain for refund. This is not first time when I faced such situation. This is like a mental harassment when I just not have more money to spend, such a deduction tortured me. This happened many times. I don't know how it happened, customer care always told me that i have activate such a service but i do't know how it happened. India is a democratic country. And mobile service is also a right of express.A lot of villagers who can not defend their rights they suffered such a harassment and not recharged their mobile because they feared that there balance will again deducted. Is it not against the right to express? If i don't use the service this month why my deduction again happend next month. And so many times it happened. Sir please give me justice

Hi, I have recharged my BSNL mobile - [protected] with top up of Rs 55 on 10 Aug 2014. However amount get deducted from HDFC bank account but did not received recharged amount on the mobile. The details are as follows - Date - 10 Aug 2014 Narration[protected]-ONLINE PREPAID REFIL Chq / Ref.[protected] Value date - 11 Aug 2014 Amount - 55.00 Please let me know when should I will get BSNL number recharged or amount back. Thanks, Prakash Kathar [protected]

I have been using the BSNL's BBG FN COMBO 500 scheme for the past 4 years with no complaints, other than some connectivity issues. The night usage from 2am to 8am served me good until yesterday when I checked my bill on "https://portal1.bsnl.in/aspxfiles/instapay.aspx" which shows a staggering amount of Rs. 25403. I then googled about to find the full usage details when came to know that the plan has been discontinued almost a month and a half ago. Why did BSNL not intimate about this Change of Plan? For Telephone Bill, they send emails every month, for other tariffs and offers, they send sms' etc. So why can't they intimate the change of plans to me? I can't afford that much! After a good amount of googling, I found this the case of hundreds of other customers. Is this some sort of strategy of BSNL to make money?

I am using a Samsung mobile set GT- S7562. I have 2 bsnl sims - [protected] & [protected]. In this [protected] has data plan Rs 155, 1GB for 1 month inter net connection also. Now for 2days, [protected] is not working properly. While making outgoing calls, it shows "Not registered on network"

Hello sir. BSNL just started charging the free nightly periods(0200 Hrs - 0800 Hrs) from July. We didn't get any such information/message from the BSNL regarding this change through any medium(SMS, email, call). I only learnt about this today I received the bill SMS from BSNL. I m billed ₹ 10, 336 because the nightly usages are charged which I didn't know about then. It is not fair that they just removed free nightly periods without informing their customers. Kindly ask them to get my bill corrected i.e. removal of charged nightly usage.

I have been using the BSNL's BBG FN COMBO 630 scheme for the past 2 years with no complaints, other than some connectivity issues. The night usage from 2am to 8am served me good until yesterday when I checked my bill on "https://portal1.bsnl.in/aspxfiles/instapay.aspx" which shows a staggering amount of Rs. 4000. I then googled about to find the full usage details whenI came to know that the plan has been discontinued almost a month and a half ago. Why did BSNL not intimate about this Change of Plan? For Telephone Bill, they send emails every month, for other tariffs and offers, they send sms' etc. So why can't they intimate the change of plans to me? I can't afford that much! After a good amount of googling, I found this the case of hundreds of other customers. Is this some sort of strategy of BSNL to make money?

I have lost my my BSNL - CELLONE Prepaid Mobile Make - Samsung Galaxy Trend, Lost Mobile No -[protected], IMEI No - [protected] some where on August 10th, 2014 Requesting you to kindly Block the SIM & IMET No as early as possible. Pl. guide me how I can get my PHONE BOOK CONTACT DETAILS [Outgoing and Incoming calls list] from my number. Is there any facility to track mobile using IMEI number? L N SINGH [protected]

I have Using BSNL Broad Bond connection, My Number[protected]., last month disconnect the broadband connection because unwanted service of HUNGAMA Activated., till now not use that service and i don't know to how to use., so only two months before i written the to disconnect the HUNGAMA service., But no response to me., every month bill generated was HUNGAMA Charges = 347., last three months onwards same problem continue., so only disconnect our bsnl broad band connection., i so trouble of the issue., i want to refund the HUNGAMA Charges (3*347 = 1041)., High Speed connection of BSNL broad band, but some unwanted services automatically activated to our customer care., so only i have disconnect the broad band. please do the needful.

I have lost my bsnl postpaid sim [protected]. on 1 august 2014. So, I was trying to contact orissa bsnl customer care but orissa bsnl customer care number is not working till date. So, kindly block bsnl postpaid sim [protected]. Thanks, Chandan kumar Mob.no- [protected]

i have tried to recharge my BSNL prepaid Mobile (rajasthan circle) using ICICI online Mobile PrepaidThrough Internet Banking and refill of Rs 35.00 one india on 10/8/2014 and haven't received any refill as yet (same day). Amount of Rs 35/- already debit to you from my ICICI saving account my reference id is [protected] and complaint at customer care complaint no. my phone no.[protected] sunil mandal

I have paid Rs.708/- yesterday, i.e.9-8-14 being the bill payment. My tariff is 99 post paid. Account number is[protected]. Still my phone is not activated. Kindly look into the matter and o the needful at the earliest. Thank you, Gracyamma Bridget

I have a BSNL broadband connection[protected] with plan 650FN (night unlimited). On 8th July i received my BSNL bill in which it was mentioned that from 1st of july download during night would be charged, but till that date i have downloaded 12 GB of data. Now as the information was given to me after 8 days this download should not be counted for bill as the delay for informing me about change of plan details ?is on BSNL part. Now i got bill for July and BSNL have charged 1000 rupees extra for the download which I have don under my night unlimited plan. As a customer i should be pre-informed for any major change of plan so i can schedule my usage, now i have changed my plan to 1445(unlimited usage) I request you to get the bill corrected as per above description and exempt my night usage from 1st to 8th July. I have lodged written request to BSNL patiala head office on 11th July as well as ONLINE CUSTOMER GRIEVANCE portal (PJB/CO/2014/11491) on 31st July, but have not got any revert

This is to bring to your notice that my broad band internet linked to my BSNL land phone[protected] which was being used from October 2007 with the first modem bought from BSL Pandalam for Rs 1200/- then had complaints with internet connection once in a year frequency and of late the problem is frequently happening for the past 4 months first with the land line coonection in June first week which after reporting to higher officials in BSNL of the rank of General Manager was rectified after 20 days. These sort of complaints earlier was resolved by telephonic complaints to 198 number before this past 4 months and was resolved immediately. From May- June 2014 it is observed that complaints even if in black and white with head office of Kerala at Trivandrum and repeated phone calls from my side to officers of BSNL helped me to restore phone connection in 20 days. Now from 02nd of August with my internet not working I complained in my local i.e Pandalam telephone exchange under Pathanamthitta district and was asked to buy a new modem, same was bought for Rs 2000/- and I informed broad band internet not working to telephone exchange, Pandalam personally and through phone but no action till date. Its found that internet works when its directly connected through phone to modem in which case my landline does not work and hence I miss many important phone calls. I have raised e-mail and online complaints from 07.08.2014 with docket nmbrs KRL/CO/2014/14523 and[protected] respectively but no action even with consumer complaints being registered.
Please advise, who will fix this problem whether it would be the BSNL staff or Central govt. minister itself.

Thank you,
R. Kishore,
s/o Mr K R Unnithan,
Pattathottathil House, Kadakkad,
Pandalam P.O.
Kerala state.
Pin: 689501.
[protected]
[protected].
09.08.2014

I have raised a complaint on 17th July 2014 for the BSNL Broadband[protected] which was completely out of order due to no ring tone on land line device. Attached photo proof of complaints raised.

It seems to be an small issue and could be solved within a day. Rather than I had to visit in person to the nearest telephone exchange (IIMB, Bangalore, Bannerghatta Road) daily for a follow up. All the time I was promised to resolve it by today but in reality nobody responds back.

After visiting many time to exchange and at last I visited to the head in charge on 29th July 2014, he called and assigned this issue to some other person. Even given his number for a follow up. I met that person and brief him all the story. He came to home after 2hours and checked the problem. Thank GOD, somehow my telephone now started working with partial BB connection. They told BB will work on full fledge after a day.

OMG!!! NOT AGAIN...This is embarrassing now...the day after all connections are dead like before and I am screwed up once again.

I can not repeat this process once again for running behind BSNL executives.

Please help me in this regard.

Thanks,
Ashis Kumar Mohanty
Email: [protected]@gmail.com

i received a call from bsnl hungama to activate the services on my landline connection of broadband at my home.since then i have not used the services but bsnl is charging the bills everymonth.please deactivate the services immediately.i am not using it.whether there is no any management to observe that though the services are used by the customer.it is the part of service providing agency to look at this.please deactivate the service immediately.---s b nipanikar landline no.[protected]

The BSNL mobile tower situated at Tengapukhuri, District: Sivasagar, Assam remains down when there is an electricity power cut in the area. Being a remote area we often face power cut in the locality, but at the same time we dont get mobile network coverage from the nearest mobile tower in Tengapukhuri. The local people are facing this problem for almost a year now. Online/telephonic complaints have been booked but the problem was not solved till now. On behalf of the people o My locality I request BSNL authority to look into the matter and solve he problem

This is absolutely preposterous!!! On August 7th my landline and broadband bill came to be 6500 charging 3681/- for night free download. To my shock, That was when I found out that the Night Unlimited Plans have been scrapped. So i’ve been using internet at night for the whole month of July and starting of August without any notification. I have registered my mobile at BSNL but have received no notification whatsoever. It’s amazing how they can send an sms three times when you book any complaint (one when it’s booked, second when it’s handed over to a person, and third when it’s finally resolved), but not a single one regarding a change in tariff plan. Is it so difficult to send an sms, email or at least call and inform? Am I seriously expected to pay around 3681 for my landline bill? This is ridiculous and straight up fraudulent. I’ve lost all consumer loyalty that I had to BSNL and if any other ISP provides service in my area than I am switching asap. What bothers me isn’t the change, but BSNL’s failure to notify its customers. I just feel cheated.

Dear Sir,

I would like to inform you that I, Ashoke Kumar Dey, have
applied for new landline connection with broadband facility at my premises at Purulia
on 28.07.2014.I have deposited 1175INR as required(Application number- [protected]).I
was assured verbally by the official concerned that my connection would be
given within next 3 days. I had to call him after 7 days and many times
thereafter to request him for providing my connection. Despite my repeated
requests I have not still been provided the landline and broadband connection.
Today afternoon when I called him(a phone number was given to me at Purulia
BSNL office to contact and arrange connection procedure) he started talking
arrogantly and denied to provide me connection now and shouted that I would not
be able to get it in next 6 months. How does a government employee can delay
and deny my right to get BSNL landline and broadband connection after
depositing required amount of money at BSNL office in such a manner? I am depressed,
dejected and annoyed with BSNL service facility, I tried calling 1504, 1500 but
they didn't take my complaint, I tried calling Purulia exchange numbers and
West Bengal appellate authority phone number, as given in website, but none
received my call.

I request you to take necessary steps for providing me
connection and unprofessional and unethical behaviour so that not only I but
also anyone like me don't feel bothered to avail BSNL facilities in future.

Thanking you,

Faithfully yours,

Ashoke Kumar Dey.