Bharat Sanchar Nigam [BSNL] Complaints & Reviews

From:
Kinship Technologies[protected]
No.40 II main road Ra puram Chennai-600028

Complaint Details:
I had receiving the unwanted calls daily for past two weeks from the following numbers,- [protected],[protected],[protected],+[protected].
So i need to avoid these calls to my mobile number [protected].

The telephones in Sheokuti area, ALLAHABAD are dead since[protected]. I have booked complaint for my phone[protected] on Complaint booking telephone No. 198 on[protected]and complaint number is given 1953353 but no action is taken till date. We tried to contact concerned DGM Mr. Shyam Babu at his No.[protected] but no body is attending phone. On personal contact to different BSNL offices, neither we got satisfactory asnwer nor the telephones are repaired. We have been put in hardship.

We don't expect such thing from BSNL. Pl. do needful to restore telephoe services.

V. N. Shukla

2A/7, Sheokuti, Allahabad

Phone[protected]

[protected] (M)

I applied for BSNL Broadband connection through online on 19 April 2012 and i got the lead id: KABAN[protected] for future correspondence. as per the application, one guy called me and came to my area. He collected required documents and Rs.600/- also. He told me that within 48 hours i will get an sms on my mobile phone regarding for this and after that the people will come and install the modem. But i didn't get any sms and nobody came to my home to install the modem and do the connection procedure. i'am worried about that am i lose my money or i will get the connection soon.

I recieved a message from[protected] where it is written that Thanks for subscribing xplore pack from handygo at 24/04/2012 06:08 pm for Rs.30 valid till 24/05/2012. To unsubscribe send UNSUBXP to 55678.
Idid not ask for this subscription and I never except this message from bsnl., Victimized me and deduct the amount of Rs.30/- . I request you to kindly look into the matter and see that the amount is credited to my account. Please refund the same as early as possible. Thanking you

I took a broadband connection on my telephone[protected] in October 2008. Until then I was using a VSNL ‘prepaid connection for 1 GB download for Rs.400/-’. This was sufficient for my use for one month. At that time I saw a news item about BSNL broadband at Rs.250/- for 1 GB download. Hoping that I can save about Rs.150/- a month, I opted for this. When I asked for a ‘prepaid connection’ the staff at the counter gave me an application form which did not mention ‘prepaid’ or ‘postpaid’. I applied for a Home 250 connection, i.e. Rs.250/- for 1GB download. The staff was in such a hurry and did not explain the features or pitfalls in a BSNL connection.
Connection was given by BSNL staff member at my home at 5.15 p.m. on 31.10.2008. No ID or password was given but told me to click on ‘internet explorer’ icon. When I asked about payment (thinking that this is a ‘prepaid’) he said bill will be sent. I was using my own modem.
I started using this connection. Significantly, if I had to switch off the connection I had to switch off the modem.
In December 2008 I received a bill for Rs.10,228/- for broadband usage of 9 GB in usage in November 2008. After adjusting Rs.250/- for first 1GB they have charged Rs.0.90 for each 1MB usage. Next bill for December 2008 was for Rs.2,199/-. Broadband connection was disconnected by BSNL in December 2008. BSNL had claimed Rs.1,161 for usage in February 2009 and Rs.892 for usage in March 2009 eventhough the service was disconnected in December 2008. Eventhough I opted for Rs.750/- (unlimited) from 15.12.2012, I informed BSNL by e-mail that I did not make use of this service from 15.12.2008. Telephone was disconnected from 19.01.2009. I had informed BSNL of this fact by e-mail. Eventhough the connection was given on 31.10.2008, BSNL billed me from 24.10.2008 hence an excess billing for 8 days without service.
BSNL continued to send bills until September 2009 eventhough the phone was disconnected on 19.01.2009.
Now, they have again revived the issue in March 2012 and started making telephone calls asking me to pay the balance.
My contention is:
(1) Since my application was for a ‘prepaid’ connection they are at fault giving me a ‘postpaid’ connection without my consent. The application form does not mention whether it is ‘prepaid’ or ‘postpaid’.
(2) BSNL was at fault allowing the subscriber to allow excess usage than what has been applied for. They should have stopped the usage once it reached 1 GB. Otherwise they should have asked for the ‘consent’ of the subscriber to allow more.
(3) If at all the subscriber used more, it should have been pegged at Rs.750/- (unlimited) which allows the subscriber unlimited usage.
(4) BSNL is at fault selling same product at two different rates, i.e. excess usage of more then 1GB download at Rs.0.90 for each MB and for Rs.750/- for unlimited usage.
(5) They say the condition that excess of 1GB will be charged at Rs.0.90 per MB is mentioned at the back of the application form. The subscriber in his application form ‘HAS NOT AGREED TO ANY CONDITIONS OVERLEAF’ Hence he is not bound by conditions printed overleaf. The application does not make reference to conditions at the back of the form.
(6) I had sent two registered letters on 25.12.2008 and 19.06.2009 disputing their billing and asking for clarifications which they did not reply.
(7) Moreover, more than 3 years have passed after the dispute arose on 25.12.2008 and hence they claim is time-barred by limitation. Further they have already confiscated my deposit of Rs.2,000/-. BSNL was at fault allowing a subscriber to use over and above his security deposit.
(8) Recently there was a judgment of the SC which barred Consumer Courts from entertaining complaints against telephone companies as, these are to be solved by arbitration under sec.7B of the Indian Telegraph Act, 1885. Is this correct position?
(9) What is the remedy to a consumer who has been excess billed by tel cos?
C. Ramakrishnan, 99A, Elango St, Thiruvalleeswarar Nagar, Chennai-40

Sir, my land line telephone no[protected] has been dead since february 2011. The cable has been cut-off and stolen. no restoration was made since then . But arbitrary billing extent up to 5000.00 is sent to my address . inspite of complaints to room no-01 of GMTD no action has been taken . I request the concerned authority to make an enquiry and settle correct dues with me as on february2011 instead of sending false and excessive bills.

Benudhar jena, Chakeisihani

The internet installed at my landline no.[protected] is not working for the last three months. A no. of complaints were lodged over phone and in writing also but it is regretted that no action has been taken.Once your representative visited my house and told that the modem is not working since than nothing has been done. Hence, it is requested that the broadband connection and facility of landline phone may be discontinue. A letter to this effort has already been handed over at telephone exchange Surya Nagar and a copy of the same were sent to Ghaziabad Telephone Exchange by hand but it was not received by anyone.

D R Sharma
A-111, MIG Flats, Brij Vihar, District Ghaziabad

[protected]

Respected Sir,
I have a BSNL Prepaid GSM connection under Calcutta Telephone District. I select a Caller tune and the company activated the same accordingly. But when anyone call me, he heard a short ADVERTISEMENT OF BSNL and then start the Caller tune. My complain is, when i paid the this caller tune Rs. 42/month, then why i bear that short advertisement before starting caller tune. Please take action so that "the provider withdraw such type of advertisement before my caller tune".

Prodipta Dey

Kolkata, West Bengal

Dear Sir,

I lost my mobile today i.e:[protected] can u please deactivate my Sim. My mobile model num is nokia c1-02.
pls iam requesting sir.

Thank You,
G.Anil Kumar,
Kothagudem,
Khammam Dist

Hi sir,

I bought a broadband connection from BSNL and after 02 years I requested for a plan change. BSNL customer care told me to surrender the Modem and get an acknowledgement which I did. After that still they bill me for the Modem which I no longer have. I contacted the customer care they told me speak to the JTO, he then informed me to speak to billing department at Guindy, they then told me that the JTO has to update is system regarding the Handover of the modem. Then I called the JTO of Kovilampakkam on the 23rd April 2012 he informed that he has other work to do, so he will not be able to update. (Indian Management) and wanted to me to visit the Guindy office to do it. I am running up and down for the past 03 months to gets this done.

Can we get this word customer care removed from BSNL because it does not suit them, it should be Staff support.

Please get this fixed for me.

TO
BSNL kolkata
my mobile no is [protected]. I don't know why my internet speed is decrease compare to my friend. At the 1st time I got good speed but stil now that is very very bad for this reason i called BSNL customer care but there I didn't get any response .
please sir see about this then i will be great full to you.

Dear Respected Sir

Today I received a sms from the above No[protected]BP-CAINTK) at 12:49:23
which intimated me that Rs 7/- is charged, while their is no request from my side to provide the stuff which they had provided. While I tried to contact the number to lodge my strong protest I get the answer from BSNL that there is no such number exist. Then I tried to find out the location of the above mobile No which is given below :-
Mobile : [protected]
State : Punjab
Provider : BSNL
So I would like to requet you to kindly take a firm action against the connection holder as to how he has charged the amount of Rs. 7/- without my permission . He is to be penlised for this act and directed him torefund the amount with damages as fixed by you. I am a resident o[censored]P(East). A faverable action is anticipated under intimation to me.
Thanking You,

TRILOK KUMAR ANAND
MY MOBILE NO:- [protected]

Sir,

Complaint : BSNL GMTD Kanpur UP(E)
landline Telephone 2583370
i) Adjustment for Broadband Installation Charges Rs.250/-
ii) Adjustment for Broadband Security Charges Rs.500/-
iii) Not providing 20% rebate available under plan to PSU Employees
iv) imposing penalties every month

W/r to above, the said phone was installed at my residence with internet facility loaded with BBG-FN-Home_500-Combo_Monthly and the charges claimed vide thier invoice no. [protected] dated 08.10.11 as under were paid accordingly.
Adjustment for Broadband Security Deposit Rs.500/-
Adjustment for Broadband installation charges Rs.250/-
However, the bill for the month of Jan 12 received vide Invoice NO. [protected] dt 08.02.12, the captioned charges were loaded as under with changed of initial plan to BB-Home_Combo-UL-625 monthly without any mandate for plan change.
Adjustment for Broadband Security Deposit Rs.625/-
Adjustment for Broadband installation charges Rs.250/-
Penalty Rs.10.00
The bill for March 12, again the penalty of Rs.16.38 were loaded vide bill invoice NO. [protected] dt 07.03.12.
I, therefore, request you to preseved my initial plan BBG-FN-Home-500-Combo-Monthly with the retrospective date and provide the amended bill for the month of March 12, so as to enable me for making payment accordingly. In addition to that, 20% addtional rebate available to PSU Employee under the plan has also not passed to me since inception. Please arrnge to provide the same for the date of installation.
Despite this complaint duly received in Senior General Manager BSNL GMTD Office The Mall Kanpur 208001 on 14.03.12, no action was taken and bill for the month of March 2012 received on 17.04.12 with same anomoly. Personal visit to their office & phone conversations were failed. It appears that the BSNL authorities are not keen in solving the problem & show their arrogance. Customer Care Set of BSNL is totally inefective.
I hope to take personal bestow on the captioned matter.
thanks
Manoj Kumar Agnihotri
LIG 44 Patrakarpuram Kanpur 208002
Tel [protected], [protected]
e-mail [protected]@sbi.co.in

I gave request for new broadband connection from BSNL 8 months back, still they are not providing me the connection......
There are working BSNL landlines in my street , but there are no provision to new connection in the existing junction box. So they told me we'll add new connection ports and then will give me landline connection. Its been 8 months since i gave request and still they didnt increase ports in the junction box and no proper response as well. Is there any influential person or complaint cell which can make them increase the connection ports in my street so that i can get my connection. None of the private landline networks like Airtel , reliance have service in my street and its only BSNL available but without provision to add new connections. Currently i' m using wireless internet connection but this is quite costly and speeds are very much fluctuating.. Any help to solve this problem is apreciated..

Respected sir, i have a BSNL postpaid card(Krishi card) and its no. [protected].From last few months, i m facing too many problems like call drop,net surfing network error,etc.i did the complaint in Bsnl customer care but they always said that problem is in progress or problem is resolved.but still i m facing same problem so i decide to complaint here. so please resolve my problem ,its my humble request.
thank you
problem details : 1. call drop,
2.display "network error' while calling
3.net surfing speed also very slow

I was proud to say I'm the BSNL customer.I'm using STUDENT SUVIDHA BSNL plan in KERALA from 2009 ,they had introduced 1 year validity recharge.It was ok till last year.But now they had stopped the validity recharge. It's AGAINST CONSUMER RIGHTS to discontinue validity recharge of old plans.They can stop providing old plans to new one's in future but cannot order their consumer's to change the plan by forcing.This some what like British ruling INDIA

Awaiting the reply regarding BSNL's unreliable customer service.

My self Mehul D Thakkar My sister has a BSNL Prepaid Card Her Mob No is [protected] She has call to BSNL Prepaid Customer Care so many times for stop Caller tune in her mobile but still not stop & in every month there is a charges of 30Rs deducted from her balance from so many times.
You can interact with BSNL Customer Care dept for the same so request you to pls credit all wrongly debited charges & stop caller tune on uregnt basis.

Now I will not call no to customer care dept for the same complain so do needful for the same.

please deactivate MUSIC ON DEMAND monthly charges activated on Telephone no.[protected]. complaint already made by me, has been said to be resolved vide registration no. [protected], where as Bill of March 2012 still reflects charges of Rs. 149/-. HELPLINE OF BSNL IS NOT RESPONDING AND PERSON ATTENDING CALL NOT FAMILIAR WITH THEIR JOB. IT IS REQUESTED TO DEACTIVATE MUSIC ON DEMAND IMMEDIATELY AND CONFIRM

Recently I am watching some fraud activity from BSNL. Without any sms they have started a service (Value Pack) on my mobile no-[protected] from 09.04.2012. Since then at least Rs 5/- has been deduct every day. When I realized I did a docket (CD1437732 dated 14.04.2012) on BSNL customer care for stopping this service as early as possible. No action been taken till today after 4 or 5 time knock. The executives are Kishore Ghosh, Shampa Patra, Prosenjit Biswas,Sudip Biswas. All of this says that the complain we forward with urgent tag and one of this says complains are solve but it take some time but no time limit has been given. At last I meet the manager of local exchange on 19.04.2012 but he was also fail to solve this problem and give me land line no [protected] and login another complain no D15CD1437732, and assure me that this person will solve out your problem. After call on above land line on 19.04.2012 they give me another land line no [protected] (Kanti Ranjan Das). This person assure me that the service will stop as early as possible. But still today the service is running and at least Rs 60/- has been deducted for sms and Rs 20/- for calling purpose. I call him for 2nd time on 20.04.2012 he said problem will solve within one hour and RS 10/- will refund. After 2 hour I again call him, he cut my call and login another complain against my connection D20CD31447109.

I think that this kind of irresponsible person do not have any right and capacity to hold this kind of post. This all persons are highly responsible for BSNL customer harassment. Either they do nothing hole day or do not know how to do a work. Otherwise is it possible that one complain has not been solve for last 10 days after 10 phone calls and 3 docket?

If I can express my headache for last 10 days to you, plz take any action against my complain. We are people from middle class so we do not have so much money and such time.

RESPECTED SIR,MERA NAAM SISHAN KUMAR HAI ,MAINE[protected] KO NEW LANDLINE CONNECTION AUR BROADBAND INTERNET ACTIVATE KARWAYA,MAINE 1600 Rs PAID KAR DIYE JISME 1100/ MODAM KE AUR 500/ DEPOSITE KE,MAINE 1 MAHINA BROADBAND KA 850 Rs WALA UNLIMITED PLAN LIYA THA,PEHLE HI MAHINE MERA BILL 2700 Rs BHEJ DIYA ,JAB MAINE EXCHANGE ME JAAKAR PATA KIYA TO MUJHE BATAYA GAYA KI ISME 750 Rs INSTALLATION CHARGE HAI AUR 1 MONTH KA ADVANCE AUR BAAKI SERVICE TAX,JAB MAINE POOCHA KI YE SAB MUJHE PEHLE KYUN NAHI BATAYA GAYA TO KOI WAJIB JAWAB NAHI MILA ,MAINE WO SARA BILL PAY KAR DIYA AUR CONNECTION DISCONNECT KARWA DIYA JO KI KARWANE ME MUJHE DIKKAT AAYI,MUJHE 1 MONTH KE LIYE BROADBAND USE KARNE KE TAKRIBAN 4000 Rs PAID KARNE PADE,YE CUSTMOR KE LIYE CHEATING JAISA HAI ,KRIPYA APNI POLICY,S KO TRANSPARENT BANAYEN AUR JAISA MERE SAATH HUA WO AURON KE SAATH NA HO,MERA LANDLINE NUMBER JO MAINE DISCONNECT KARWA DIYA HAI, [protected],YADI MUJHE MERA DEPOSITE JALDI REFUND HO JAYE TO MEHARBAANI HOGI. DHANYAVAAD