Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Despite my security deposit of Rs.5000/- and refund amount of Rs 2209/77,
BSNL has disconnected phone.I had sent complaints to CMD, BSNL. But no action has been taken to restore.They shows outstandings, But when deducting my refunds, still i have a credit of Rs.502/20 with BSNL and security deposit Rs. 5000/-
If the CMD will not take care then to whome I should make complaint.

Kottayam,
30.04.2012


K. PRABHAKARAN,
“ ROHINI “,
KUDAMALOOR. P.O.,
KOTTAYAM – 686 017
Ph: 2393018
Mob:[protected]





The Junior Telecom Inspector,
BSNL,
Kudamaloor Exchange,
Kottayam – 686 018.



Dear Sir,


Sub: BB connected. But could not access any page due technical problems in
Your exchange

Ref: -BB Given on BSNL Land line 2393018.


You would recollect the pain I had to face to get a BB connection from BSNL Kudamaloor Exchange. In this connection I have contacted you over phone/mobile several times for days and weeks together. I have given the application on 21st February, 2012. Initially you claimed that the application was not received by you from gandhinagar exchange. At the same time Gandhinagar exchange confirmed that the application has already been forwarded to your office in time. Later on enquiry you reported that since some technical works are in progress at Kottayam exchange it will be delayed for another week. Finally after running from all the pillar to post you granted a connection on 13th April, 2012. That too on the same modem which you said is faulty.

But till date I have not been able to open a single site yet due to the technical problem in your exchange. I have contacted Kottayam BB Customer Care centre NIB section and gave my old modem as well as the new modem. But both the modems don’t work in my house connection. The NIB has informed me that there are three problems existing in the exchange for which I am not able to access the internet. 1. Port Complaint, 2. Current leakage, 3. Cable fault. Unless these problems are corrected I won’t be able to access the internet on my connection.

Though you say that my old modem is not working I can show you the same modem working perfectly well with any other connection. Even the new modem does work on my connection.

Though the connection was given on 13th April I was not able to open even a single site on my connection. By 15thMay 2012, my first bill (rent-Rs.250/-) will be raised without opening a single site. I have already appealed to the Commercial Officer to abstain from charging any rent for my BB for the month of April since I could not access the internet from my connection.



Under these circumstances, I appeal to you to look into the technical problems behind this and connect the error at your end without any delay anymore.



Thanking you
Yours faithfully,



(K. Prabhakaran)

non credit of easy recharge
I have done easy recharge of Rs. 50.00 from EasyMobileRecharge on 28/04/2012 . My mobile no. is [protected].
It was for recharge for Top-up . As per the Shop concern the balance is deducted from his main A/c and receive the following message,
YOUR TOPUP [protected] HAS BEEN REGISTRED ON 28/4/202 AT 6:53;9 pm.[protected]
Till now i am not receive any Message of success recgarge,

Pl look at the matter

i was paying 900 rs for bsnl wimax from january onwards... without notification they decreased the bandwidth 1/4 times and now speed is very very slow and money is same... disappointed.. i called them so many ties to check the speed...they say they will come to check but they never ever come.. now i have no option left rather than to cut my connection

i have been using broadband from last 2 years and from last 6 months my broadband is not working. i tried to contact sdo.a broadband officer but they didnot respond and used abusive language.so kindly necessary action should be taken against such government organizations.

dear sir,

i have applied for MNP from BSNL network to IDEA on 13/04/2012 today is 29/04/2012 till now the request of porting is not approved fron BSNL to IDEA,
Please help me in this regard

MNP NO.: +91-[protected]

With Regards,
K.N.Sudharshan

A BSNL street pole in front of my house no-334, sec-3, upper gadi garh, jammu pin-181101 is placed in my property and is damaged by some heavy vehicles and is now effecting my property.This heavily leaning street pole must be removed immediately befoe any harm is caused to life and property.




Harpreet Singh
s/o Bachitar Singh
h.no-334, sec-3
po-miran sahib, dist. jammu
pin-181101

Rs.10 are being deducted for rubaru service of BSNL and I am unable to get it stopped

Dear Sir,

I lost my phone Celkon C88 with sim please block my sim [protected]

Asha Jyothy

I AM USING 3G SIM CARD ONLY FOR COMPUTER APPLICATION SINCE SAME IS ACQUIRED. TIME TO TIME I GET DATA RECHARGED.
BUT BULK DEDUCTION OF CHARGES TWICE FROM MY MAIN BALANCE IS NOT UNDERSTOOD.
I DONOT KNOW HOW TO AVOID SUCH DEDUCTION.WHEN APPROCHED PESSONALLY COULD NOT GET ANY EXPLANATION.
MY MOBILE NO, [protected]
HOW I TOKNOW WHY SAID CHARGES ARE RECOVERED ? AND HOW TO STOP SUCH DEDUCTION?
AROUND Rs> 150/- IS DEDUCTED WITHOUT ANY REASON.

Sir,
I have applied for a BB connection on February 21st,2012. After so many days of toiling to get the connection I got the connection on 13th April 2012. But I could not even just open a single site yet.

On complainning to the JTO, he replied that the moderm is faulty and has to be replaced. I took the moderm to the BSNL NIB section at Kottayam and checked and they certified that the moderm has no problem. In addition to that I got another 10 working modems which I tried on my connection and none of them responded.

From the BB customer care department at Kottayam NIB informed me that there are three problem existing in the Kudamaloor exchange. 1. Port complaint, 2. power leakage, 3 cable fault. Unless these are rectified I would not be able to visit any site. But the JTO Kudamaloor Exchange is taking it very cool and does not do anything on this front. Now after one month my first bill will come without opening a single site.

Hence I request you to speed up the correction of the faults and then only charge the bills. My details are given below.

K.Prabhakaran, Rohini, Kudamaloor. P.O., Kottayam - 686 017, Ph:[protected], Mob: [protected].

I would appreciate if you would kindly take up the issue.

Thanking you,

Yours Sincerely,

K.Prabhakaran.

My mobile number [protected] is receiving a message from No.+55888015 that "Thanks for using our Chat Messenger. Your Service has been renewed for next 30 days. Rs.15 charged." Now I want to deactivate or unsubscribe the said Chat Messenger Service, and my amount is deducting every month since 3 or 4 months. Help me in this regard and get deactivate or unsubscribe the above said service.

My land line phone no is[protected]. The phone is dead around for 3-4 months. I made a complain with docket no- [protected] dtd. 22.02.2012.
Till date no action has been taken by BSNL authority even after repeated persuasion over phone and physically at Bidhangarh tele ph-exchange, kol-66. and head office too.

My humble request to take the corrective measure at earliest because my mother ailment & staying alone in the house & fully dependent on land phone.

Not only these, on regular basis my land line ph goes dead if you go through the track record of BSNL particularly for the ex-change as mentioned above.

With regards,
Subhasish Majumdar
Asst. Mgr(Pur)
GRSE LTD.
under ministry of Defence
Mob No-[protected]

Bangalore BSNL landline users had an excellent facility to ascertain their phone meter reading 24x7 - an IVR service by calling up 1679. Evidently BT (not British Telecom) could not spare a line & got one of its minions to respond to calls from subscribers - strictly on weekdays & within working hours. Why discard an excellent system & fall back on a tired churlish live response system? Only another minion somewhat higher up the pecking order can explain.

Broadband: BSNL's has been the best broadband service - pricewise & in terms of reliability. But let the port that serves your connection at the exchange develop faults & you are in trouble. It'd be months before they trace & set right the problem.

Modems are never available & The Minions' advice is "buy your own". That would be the only option if you don't have a more competitive ISP serving your area. The newest ISP in my area offerst a fibre-to-desk service at a more competitive rate - with no installation cost if 3 months' subscription is paid in advance.

And then the antiquated phone instruments. Only BSNL still issues instruments without messaging or caller ID displays. The few such instruments that are available are handed out to those favoured by The Minions.

No longer makes sense to stay with this PSU service anymore.

My BSNL landline is not working almost from one month and my broadband connection is not working from almost 1 week. Usually BSNL broadband connection workds hardly 3 to 4 days in a week. Most of the time it will be down. But every month i am paying 836 rupees as rental. I complained to the BSNL customer care hell a lot of times. They will note down the complaint gives me complaint number and that's et, no response after that. I[censored] check...

The company has the monopoly in internet services in the city and they take undue advantage of it. I am a customer of BSNL broadband for around 7-8 yrs now and have always faced some problem or the other every now and then. I had no other service provider to switch to as only BSNL is the one providing internet services in the city.
My line has some problem due to which i face connectivity issues very often (at least 10 times a day) and even after repeated calls to the broadband complaint helpline (1504) they are not resolving my issue. I keep on calling the help line and even after a waiting of 10-15 mins my call is not being answered forget about lodging a complaint and doing something about it. I am a premium customer and have a plan of rental Rs. 950 which is the highest among all the plans being offered. Still the services are far from being up to the mark. Please look into it and do the needful.

Thanking You,
Aditi Goyal
Contact no. - [protected]

i have recharge from bsnl portal on 24.04.2012 for rs 98 for 2g data. the receipt no is [protected] and the transaction id is TXE[protected] but confirmation message not comes on my mobile while the Rs.98 deduct from my bank account. after it i call on bsnl no[protected] on many times which is provided by bsnl portal but no response from them. After it i email [protected]@bsnl.co.in but it shows permanently blocked or out of order. then i...

sIRS,
dESPITE COMPLAINTS MADE NO ACTION BEING TAKEN WITH REGARD TO REPLACEMENT OF INSTRUMENT ATTENDING TO THE FAULTS, STANDARD ANSWER IS WE WILL LOOK INTO IT.UNFORTUNATE THAT THE LINE MEN MAKING MERRY BY DEMANDING FO THE INSTRUMENTS,

From:
Kinship Technologies[protected]
No.40 II main road Ra puram Chennai-600028

Complaint Details:
I had receiving the unwanted calls daily for past two weeks from the following numbers,- [protected],[protected],[protected],+[protected].
So i need to avoid these calls to my mobile number [protected].

The telephones in Sheokuti area, ALLAHABAD are dead since[protected]. I have booked complaint for my phone[protected] on Complaint booking telephone No. 198 on[protected]and complaint number is given 1953353 but no action is taken till date. We tried to contact concerned DGM Mr. Shyam Babu at his No.[protected] but no body is attending phone. On personal contact to different BSNL offices, neither we got satisfactory asnwer nor the telephones are repaired. We have been put in hardship.

We don't expect such thing from BSNL. Pl. do needful to restore telephoe services.

V. N. Shukla

2A/7, Sheokuti, Allahabad

Phone[protected]

[protected] (M)