Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a resident of Indira Colony, Bani Park, Jaipur. I was availing the BSNL Broadband 750 Unlimited connection. From April 18th, 2012 my broadband connection started giving trouble so I launched a complaint on 1500. The complaint no. given was 706135 and the person assured that the problem will be resolved within a day but the problem remained as it is and whenever reminded on 1500, the person reassured again and again that “the problem will be resolved within a day”. Finally on May 2nd, 2012 I re-launched another complain on 1500. The complain no. given was 7615463 and the person assured me with the same dialog “the problem will be resolved within a day”. Half an hour later I got a call from[protected] and the person assured that we are sending a service engineer within an hour. A day has already passed and neither had I seen the service engineer nor I re-heard anything to confirm the problem resolution till now. Ironically, today when I called[protected] hoping to talk to the concerned person I heard on the other end “This Telephone no. does not exist.

I wonder that are we supposed to get such type of services from govt. sectors despite when the bills are paid on time. Its pity …..

I would be highly obliged if anyone get this problem resolved.

Indrajeet Bhattacharya
143, Indira Colony, Bani Park, Jaipur
Resi:[protected]
Mobile: [protected]

Sir,
With respect due that , I am a customer of your BSNL , Gurgaon branch, Patel Nagar, H.N-1059/5 having Telephone Number 2301305 with your broad band plan 625.

Since near about 1 month , phone line has been disconnected & we are unable to work through
this internet facility. Nobody is taking responsibility for working it properly.

We have already complained so many times, but the result is zero. We have to pay the BSNL rental charges only.

So, I request you to kindly necessary action to the concern person & should be working properly for which we can get the net facility soon.

Most Respectfully,
Abhaya kumar panigrahi
Patel nagar
Gurgaon
PH No-2301305
Mob no-[protected]

I have been charged two times for the BT-BTUNES FROM MY PREPAID PYARI JDI MOBLIE NO [protected],INSTEAD OF Rs.12/- only They have
deducted Rs 30 alos/- that means Rs. 30 is deducted more from my balance amount of my mobile phone.RS.12/- for one month activation.

From last 3-4 weeks my BSNL Prepaid account has been suddenly started deducting an amount of ` 40/- every week from my mobile No. [protected] and that was confirmed by a sms from No.[protected] stating "MMOBITV: Thank you for subscribing all channels/week ` 40/- week, to unsubscribe send MYUNSUB to 55447". It is to my surprise that when
I have not subscribed to this facility how this service provider is deducting the amount from my account. But even when I try to unsubscribe by sending sms MYUNSUB facility there is no acceptance from the party and the programme continues. Moreover it is funny that the facility they provide “MMOBITV” is not known to me at all.

I have a broad band connection tel,no;22565102. password is notting reset for my use of bsnl new site. earlier, site had no problems . thanks
B B INDULKAR

I am having bsnl landline phOne and broadband on number[protected] but there's such a noise in line due to earthing. That i am unable to call from it also broadband gets disconnect frequently.i am complaining for the same since a year but nobody is listening. Both the sdo and d.e once abused me when i went to them for complaint. Whenevr i do the complaint they give me 2-3 days of time to make it repair but nothing happens.

Agra (up)
Shahganj exhcange
Sdo- J.p sharma

Dear Sir,
I live in sector- 2, Near Ramlila Maidan, P.O. Dhurwa, Ranchi-4. I have purchased my 3G prepaid SIM from BSNL office , near Shaheed chowk, Ranchi, dated on 5/12/12. My 3G SIM No. is [protected]. I have earlier lodge a complaint through online but nobody pay attention towards my complaint. The problem is that when I open/connect internet at that time tower strength shows good (around 72%), after some time tower strength show very low (around 19%) at the same time internet run very slow and when I open page/window, frequently appears this message “Web Page Is Not Found” or “Server Is Not Found”.
Therefore, I request you to look into this problem and solve it as soon as possible.
Thanking You
Yours Faithfully
Mrinal Kanti Rakshit
Qr.No.CD/259/2, Sector-2, Near Ramlila Maidan, P.O. Dhurwa, Ranchi-834004 (Jharkhand)
Mob.No. (91) [protected]

Phone number [protected], customer ID [protected]
I got BB connection under the 625C Plan (unlimited with concession for Government employee without any initial deposit) in the above address. While I opted for the connection, I was asked to pay Rs.1125 as initial payment, but as per my plan there is no installation charge.
Also I opted for my own MOCEM and phone instrument as. But in the first month bill, the bill amount is given as Rs.2019 9monthly charge Rs397/-, usage charge Rs259/- and onetime charge rs1675/- are added together and I am asked to pay Rs.895/- which I have paid.
Hence I seek adjustment in both the payment with the forthcoming bills. I am in the plan which is having a monthly flat charge of Rs.625+taxes - 20 % (as concession) and refund me the excess I have paid. Again,, up to[protected], the tax rate is 10% only and not 12% as it is charged in the bill.

Dear Sir,

This is to complaint you about the landline phone[protected] which is out of order from the last one year and we have complained so many times but no response, we have taken one no from the internet(Mr. OP sharma) now he has got retired. And we are trying the no[protected], it says buzy all the times and one another no[protected] no body is picking up the phone, plz suggest what to do we are in a very fix problem, plz make it correct at the earliest possible.


With Warm Regards,
Ram Avtar Sharma
[protected]

i have two BSNL prepaid mobile no. and one is [protected] and there is available balance in the account Rs. 95/- but validity is expired on 14/04/2012. i can recharge for Rs. 21/- for 90 days validity but when i recharge they can block my no. and view 0 balance in my account and another mobile no. is [protected] and there is available balance Rs. 235/- but bsnl automatically add dilar tune in this no. and cut money for this service and there is also validity expired on 17th april 2012 when i recharge for Rs. 21/- for 90 days validity they can extended my validity for three month but view 0 balance against my mobile no. when i call customer care of BSNL for about that they can reply that BSNL cut all available balance after 1 day expiry of validity and they are unable to return the amount in my account.

sir,please deactivate bsnl indiagames my account
my phone no.[protected]

Kind Attention:- Concerned Officer

Dear Sir / Madam

I don't need "Music on Demand" at all. Hence, this should be deactivated immedmiately from my account.In fact, I never had demanded it. I surprise how this has been activated with my account without my interest for which I am being charged Rs 149 per month for last 8 months without my usage even for single minute till now. I am continuously trying to get it deacivated from telephone exchange but this has not been done so far.

Hence, I appeal to deactivate it immediately otherwise being compelled, I will have no option other than permanent disconnection of my landline connection.

Please treat the matter as Most Urgent and get it deactivated immediately under intimation to me.

I seek prompt co-operation from your end.


Thanks & Regards,

R K PANDEY
Landline No.[protected]

Despite my security deposit of Rs.5000/- and refund amount of Rs 2209/77,
BSNL has disconnected phone.I had sent complaints to CMD, BSNL. But no action has been taken to restore.They shows outstandings, But when deducting my refunds, still i have a credit of Rs.502/20 with BSNL and security deposit Rs. 5000/-
If the CMD will not take care then to whome I should make complaint.

Kottayam,
30.04.2012


K. PRABHAKARAN,
“ ROHINI “,
KUDAMALOOR. P.O.,
KOTTAYAM – 686 017
Ph: 2393018
Mob:[protected]





The Junior Telecom Inspector,
BSNL,
Kudamaloor Exchange,
Kottayam – 686 018.



Dear Sir,


Sub: BB connected. But could not access any page due technical problems in
Your exchange

Ref: -BB Given on BSNL Land line 2393018.


You would recollect the pain I had to face to get a BB connection from BSNL Kudamaloor Exchange. In this connection I have contacted you over phone/mobile several times for days and weeks together. I have given the application on 21st February, 2012. Initially you claimed that the application was not received by you from gandhinagar exchange. At the same time Gandhinagar exchange confirmed that the application has already been forwarded to your office in time. Later on enquiry you reported that since some technical works are in progress at Kottayam exchange it will be delayed for another week. Finally after running from all the pillar to post you granted a connection on 13th April, 2012. That too on the same modem which you said is faulty.

But till date I have not been able to open a single site yet due to the technical problem in your exchange. I have contacted Kottayam BB Customer Care centre NIB section and gave my old modem as well as the new modem. But both the modems don’t work in my house connection. The NIB has informed me that there are three problems existing in the exchange for which I am not able to access the internet. 1. Port Complaint, 2. Current leakage, 3. Cable fault. Unless these problems are corrected I won’t be able to access the internet on my connection.

Though you say that my old modem is not working I can show you the same modem working perfectly well with any other connection. Even the new modem does work on my connection.

Though the connection was given on 13th April I was not able to open even a single site on my connection. By 15thMay 2012, my first bill (rent-Rs.250/-) will be raised without opening a single site. I have already appealed to the Commercial Officer to abstain from charging any rent for my BB for the month of April since I could not access the internet from my connection.



Under these circumstances, I appeal to you to look into the technical problems behind this and connect the error at your end without any delay anymore.



Thanking you
Yours faithfully,



(K. Prabhakaran)

non credit of easy recharge
I have done easy recharge of Rs. 50.00 from EasyMobileRecharge on 28/04/2012 . My mobile no. is [protected].
It was for recharge for Top-up . As per the Shop concern the balance is deducted from his main A/c and receive the following message,
YOUR TOPUP [protected] HAS BEEN REGISTRED ON 28/4/202 AT 6:53;9 pm.[protected]
Till now i am not receive any Message of success recgarge,

Pl look at the matter

i was paying 900 rs for bsnl wimax from january onwards... without notification they decreased the bandwidth 1/4 times and now speed is very very slow and money is same... disappointed.. i called them so many ties to check the speed...they say they will come to check but they never ever come.. now i have no option left rather than to cut my connection

i have been using broadband from last 2 years and from last 6 months my broadband is not working. i tried to contact sdo.a broadband officer but they didnot respond and used abusive language.so kindly necessary action should be taken against such government organizations.

dear sir,

i have applied for MNP from BSNL network to IDEA on 13/04/2012 today is 29/04/2012 till now the request of porting is not approved fron BSNL to IDEA,
Please help me in this regard

MNP NO.: +91-[protected]

With Regards,
K.N.Sudharshan

A BSNL street pole in front of my house no-334, sec-3, upper gadi garh, jammu pin-181101 is placed in my property and is damaged by some heavy vehicles and is now effecting my property.This heavily leaning street pole must be removed immediately befoe any harm is caused to life and property.




Harpreet Singh
s/o Bachitar Singh
h.no-334, sec-3
po-miran sahib, dist. jammu
pin-181101

Rs.10 are being deducted for rubaru service of BSNL and I am unable to get it stopped