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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 50

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S
saleemkmohamed
from Chennai, Tamil Nadu
Nov 5, 2021
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Address: No : 3 flowers road, purasawakam, chennai -600084

Dear Authority,

BSNL pole situated right in front of my house has caused many issues. As the pole is comfortable for drinkers and road side roadies to sit and relax. As my home has mostly ladies they are afraid of the drinkers and strangers sitting in the pole. So, Please move the pole somewhere else.

Thanks,
K. Saleem
M.No: [protected]
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    AmrutaD
    Nov 4, 2021
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    There’s an employee at BSNL. We once called him to fix our bsnl fibre because it kept on stopping every other day. He one day said why does always your Internet stops working? It’s your fault, not ours. And since then he asks for bribe because it’s our fault he has to come and fix the Internet.
    Firstly saying it’s our fault the Internet keeps on stopping? How could he blame us?
    Secondly texting and calling and demanding us to pay him a bribe? How shameless and wrong is this? Not even saying a please but straight right demanding us? BSNL needs to take care of this.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      D
      dameshsinha
      Nov 3, 2021
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      I recharged my bsnl number using bsnl selfcare application through phonepay upi. The amount of 94 rupees was debited from my account but the recharge was failed. I haven't got my refund amount till now.
      Transaction id - T2110291343257483693685
      transaction date and time :- 29/10/2021, 01:43 pm
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        K
        kusumjain2409
        from Nagpur, Maharashtra
        Nov 3, 2021
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        Unable to send messages to 1900 for porting, despite having sufficient validity and balance. Deeply frustrating as have been trying this for last 1.5 months
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          subhashkhaitan
          from Patan, Gujarat
          Nov 3, 2021
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          I am unable to log in to dataone email ID.
          one day it says deactive and other day it says domain not available
          since past few days it works sometimes and does not wotk most of the times
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            P
            Peerzada Aadil Zeeshan
            Nov 3, 2021
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            Address: Langate Kupwara

            My mobile number is [protected]
            Is stopped no network shown please rectify
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              P
              Peerzada Aadil Zeeshan
              Nov 3, 2021
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              Address: Langate
              Website: [email protected]

              My sim is stoped working no network shown
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                D
                Dkatariya
                Nov 1, 2021
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                Address: Chamrajpeth Bangalore

                Hi, am Dharmendra. I have settled the outstanding bill for the telephone[protected] and have deactivated the number on the same day. Also i have surrendered the instrument at the Bangalore office on the same day.

                I haven't received the refund. Could you please let me know the status of the refund?

                account id - [protected]

                Regards,
                DK
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  P
                  Piyush Kr Gupta
                  from Mangalore, Karnataka
                  Nov 1, 2021
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                  Address: Mangalore Karnataka

                  Bills of the telephone number[protected]Account No [protected]) are not being received on the registered email id or hard copies. Bills from October 2020 onwards till date may please be sent to the registered email id [protected]@gmail.com
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    G
                    greenworld5678
                    Oct 28, 2021
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                    Resolved

                    BSNL's corrupt employees take bribe from Airtel and jio and BSNL's network spoils 5 to 6 hours every day and has stopped the recharge of BSNL for several days.

                    बीएसएनएल के भ्रष्ट कर्मचारी एयरटेल और जियो से घूस लेते हैं और बीएसएनएल का नेटवर्क हर दिन 5 से 6 घंटे खराब करता है और कई दिनों से बीएसएनएल का रिचार्ज बंद कर दिया है
                    Oct 28, 2021
                    Complaint marked as Resolved 
                    they were stopped the recharge for several days.but they started recharge after 3 hours of register complaint in consumercomplaints.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      D
                      Dhiraj Bhusari
                      Oct 28, 2021
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                      Address: Gat no 119/1 plot no 152/A. Adarsh Nagar Khamgaon District Buldana Maharashtra. Pin 444303

                      Dear officer

                      I would like to bring your notice that there is a BSNL telephone pole which is not in use in front of my house and also comes under my area. Due to this we are facing problem to construct compound of my home.
                      So please sir solve this issue as early as possible

                      Thanking you
                      DHIRAJ BHUSARI
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        R
                        Rcshmy@05
                        Oct 27, 2021
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                        Address: bsnl India ltd

                        Sir
                        in my area town their is network issu about BSNL
                        network slow data speed very very poor connectivity,
                        breaking of voice in calling, and many times breaking of call,
                        when i complained in your office care at pandharpur their is no proper treatment no one is gives proper solution about my isssu i complained 70 to 80 times in last 5 and half year when i goes their they said its ok n after same days same issu occuers again my town karkamb their is bsnl office but no one emploe is their that is not office now a days they transformed in to local open toilet area by in my town when rain comes netwoek absent n when sun comes network present only calling not data but at 2 to 3hr/day...
                        pl solve my isssu
                        worst treatment
                        all excatives have lots of attitude no one can understood me
                        thanking you i hope u help me otherwise i go to online FIR
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          K
                          koyel kundu
                          from Kolkata, West Bengal
                          Oct 27, 2021
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                          Address: Bijoygarh, Kolkata, West Bengal

                          My sim, the number [protected], is showing as sim registration failed. I am very unhappy with the Bsnl services. I tried calling up at the costmer care no one is answering the call. I would like to know what is the problem? & want my sim to be activated as early as possible.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            anupam2924
                            Oct 25, 2021
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                            Address: jalandhar

                            I want to port out my number from BSNL but despite having sufficient balance and validity, I am unable to send a message. It shows unable to send message despite having recharged multiple times. Please look into it, my number is [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              U
                              UdayBhaskar Chintha
                              Oct 25, 2021
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                              I recharged my mobile with 49 first and then i tried to send the sms and it was not sent to 1900.then i recharged with 147 and again tried to send the port sms..still not successful and then i recharged with 10 rupees and sent the sms but i didn't receive my upc ..then i sent for almost 10 times ..bsnk is looting my money.. please kindly look into it
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                S
                                Sitaram640
                                from Ajmer, Rajasthan
                                Oct 24, 2021
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                                My sim is not working.i am not able to call anyone. Also my internet data is not working.Only incoming is there.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  T
                                  Tahfeez
                                  from Srinagar, Jammu and Kashmir
                                  Oct 24, 2021
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                                  Address: QAMARWARI SRINAGAR

                                  Sir this is to humble submission that your mobile phone tower is not working properly from last 2 years complaint lodged so many times but not respond, , , , , , one more thing is that this tower is nearly 15 meters from my home kindly look into the matter
                                  Tower address
                                  Qamarwari opp Police Post Lane
                                  Srinagar 190010 Kashmir
                                  Tower Engineer name, Mr Rouf Ahmad
                                  My cell no [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    G
                                    gurdev4u
                                    from Delhi, Delhi
                                    Oct 23, 2021
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                                    Address: TYPE-4, 55-A, ANUTARA COLONY, NPCIL

                                    I Gurdev Singh with post paid No. [protected] hereby inform you that I have been charged with Rs 1180/- (Additional) for conversion of my Post paid sim to Prepaid in the name of Fancy Number by BSNL CSC Counter Rawatbhata.

                                    Payment receipt has been attached for reference.

                                    Kindly review and redress the grievance.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      J
                                      jojokp
                                      from North Paravur, Kerala
                                      Oct 22, 2021
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                                      Address: BSNL Ernakulam(Kerala)

                                      I had paid my BSNL bill of Rs.728/- through Google pay on 15th September 2021. Unfortunately the amount not credited by BSNL. UPI Transaction id:[protected]. Please do the needful to get a refund.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      I have received a refund from billdesk. Kindly close my complaint.
                                      Thank you all
                                      Jojo KP
                                      Reply
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                                        S
                                        Sandeepsahu12345
                                        from Hanumangarh, Rajasthan
                                        Oct 21, 2021
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                                        Address: Rajasthan hanumagarh

                                        Unable to send port messages from my no [protected]
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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