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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15969
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9880
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 53

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V
Vamshikrishna Enagandula
Sep 26, 2021
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Address: Telangana

I want to port to airtel but the message not sending it is failing
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    S
    Sudars
    from Pune, Maharashtra
    Sep 26, 2021
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    Address: Pune Aundh Maharashtra

    Sir,
    BSNL Fiber to Home is very slow under plan SUPER STAR 2 Plan. This plan boasts 150Mbps speed, but actually it is around 10Mbps and 20Mbs for download and upload speeds. It is frustrating experience even after a dozen of complaints during Ag-Sep 2021. It is better not to subscribe to this plan, it is better to discontinue BSNL Super Star 2 plan in Pune, Maharashtra
    How BSNL can give false promotion and fooling the customers for so long.
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      M
      Mridh
      Sep 26, 2021
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      My BSNL sim is not showing network since last two weeks. Bsnl phone number is [protected]
      My mobile set has no any issues as I have got one more sim card in it that works fine.
      Please do the needful.
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        V
        Vickey123
        Sep 26, 2021
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        Address: Kantabanji

        Dear team

        As everyone is aware that BSNL is not providing good service now a days and I m a victim of same. I have purchased a vanity premium number last year on July month. But due to its poor service I wanted to port out my number.

        Customer care told that after 1 year I can port it out but it's been more than 1 year I am unable to get the UPC. On sending message to 1900 I am getting this below message

        UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

        Pls help me
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          M
          Mohitt Gups
          Sep 25, 2021
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          From 24 Sep 21 my sim is not showing any signal only emergency call.is visible .
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            sabauthu
            Sep 25, 2021
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            I paid the bill amount of Rs .708 to my LANDLINE FIBER NET on 11.09.2021 through my Karur Vysya Bank Account.
            I have attached the details herewith. But the amount has not been updated on BSNL portal. pls solve this issue.
            Service : Landline/ Broadband
            Phone No:[protected]
            Email ID : [protected]@gmail.com
            Contact Mobile No: [protected]
            Account No/Unique ID: [protected]
            Complaint Category : After Payment
            Problem Type : Account Debited from Bank, But not updated to the system.
            +1 photos
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              P
              Pooran Singh bhandari
              Sep 25, 2021
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              Address: M R Engineering Works, himalayan colony, Kotwali Road, near tayal petrol pump

              Hello
              Our address is Himalayan Colony Kotwali road najibabad. We want to close our landline number and Our landline no is[protected]. Account no is [protected].I have written a letter regarding to close our number because of no use and always dead. And we are paying bill every month without use. After complaining again and again no one is solving our problem. SDO is not responding of our letter. We want to close this permanently.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                D
                D c pande
                Sep 25, 2021
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                Address: New delhi

                हाय कन्झ्युमरकोर्ट,

                मी माझा बीएसएनएल प्रीपेड नंबर ([संरक्षित]) दुसऱ्या ऑपरेटरला पोर्ट करण्याचा विचार केला होता .
                अशा प्रकारे मी PORT 1900 वर पाठवले. (24 July 21)
                5-6 मेसेज करूनही मला आतापर्यंत UPC कोड मिळू शकला नाही.

                मला याची तातडीने गरज आहे.

                विनम्र
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  D
                  D c pande
                  Sep 25, 2021
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                  Address: Maharashtra

                  हाय कन्झ्युमरकोर्ट,

                  मी माझा बीएसएनएल प्रीपेड नंबर ([संरक्षित]) दुसऱ्या ऑपरेटरला पोर्ट करण्याचा विचार केला होता .
                  अशा प्रकारे मी PORT 1900 वर पाठवले. (10 जून)
                  5-6 मेसेज करूनही मला आतापर्यंत UPC कोड मिळू शकला नाही.

                  मला याची तातडीने गरज आहे.

                  विनम्र
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    M
                    marella raja
                    from Hyderabad, Telangana
                    Sep 25, 2021
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                    I tried to port from bsnl and it is giving error message even after 10 times this is purposeful done
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      C
                      cdsolanki
                      Sep 24, 2021
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                      Address: Sumerpur-306902 Pali Rajasthan

                      I am subscriber of Bharat Fiber since Feb 21 with following details
                      Account Number - [protected]
                      Phone Number[protected]
                      and paying monthly bills regularly.

                      I tried many times to register my services on BSNL SELF CARE portal but could not do and always a message appears
                      "NO SUCH CONSUMER IS REGISTERED WITH US"

                      Please get my issue resolved so that I may register on BSNL SELF CARE Portal.

                      Screen Shot of message is attached

                      Thanks
                      +1 photos
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Sep 30, 2021
                      Updated by cdsolanki                       Services of BSNL are highly deteriorated. If no efforts are done by government it will lost in future.
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                        F
                        faizar1234
                        from Bareilly, Uttar Pradesh
                        Sep 21, 2021
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                        Every time when i try to generate upc code this message came

                        UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                        +1 photos
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Sep 25, 2021
                        Updated by faizar1234                         Still the issue has not been resolved

                        Sep 27, 2021
                        Updated by faizar1234                         Issue is not been resolved yet
                        Neither cus care is not providing any solution nor they are registering my complain

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                          P
                          PARTHA PRATIM HAZRA
                          from Bengaluru, Karnataka
                          Sep 21, 2021
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                          Address: KOLKATA TELECOM CIRCLE

                          I have one landline no. 26546693 in the name of PARTHA PRATIM HAZRA.
                          I have wrongly paid the latest bill of landline for Rs.389/-twice in the month of September. Once on07.09.2021( Tran ID-NX21090709512474364092561) through phone pay and again on 20.09.2021(Transaction no.[protected] paid through PAYTM Kindly refund one amount of Rs.389/-
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                            A
                            ADITYA BOCHARE
                            Sep 20, 2021
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                            Address: Ner p. ,Yavatmal,Maharashtra

                            I lost my bsnl sim card I want to deactivate it instantly.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              subhashini444
                              from Haldwani, Uttarakhand
                              Sep 20, 2021
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                              For the last week, my prepaid sim card is not working. My handset is okay. No network signal appears on the handset screen. Other sim cards are perfectly working in the same particular handset. My sim card when used in a different handset the same result received. When called on this number it shows it's busy even though there are no networks are shown. Other BSNL sim cards used in the same location work perfectly. Please help.
                              My mobile number is [[protected]].
                              I have tried everything and even reset my handset still it does not show any connections and the other sim card has no problem at all.
                              Please Kindly help me to resolve this problem quickly.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                L
                                lakshaysangwaan
                                Sep 19, 2021
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                                Resolved

                                I was trying to port the number to some other operator. First of all, you can't send UPC requests with your unlimited recharge, you'll have to do top-up recharge. After that top-up recharge, I keep getting failure responses.
                                Please note this is my main sim, and my validity is going to end of September-2021. I can't afford this as all my communication is handled through this Sim.
                                +1 photos
                                Sep 19, 2021
                                Complaint marked as Resolved 
                                It solved on its own while trying at midnight.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                I am using bsnl last 5 years, my home is rural village, and I need 3 g coverage? But customer care is say Village is 2G network only, but last 6 months bsnl 2g network, my home location, when power off bsnl 2 g network not in my home, i have so. Many complaint no response when power is coming after 30 minutes, my phone get 2 g network
                                My address
                                My number: [protected]
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                                  R
                                  Rohit Pilare
                                  Sep 18, 2021
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                                  Address: India

                                  I have recharged my bsnl number with a yearly pack of 397 on Jun 2021. But the service on my number is completely barred. I lost my money.
                                  Bsnl cheats me.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    H
                                    Hardik B
                                    from Navi Mumbai, Maharashtra
                                    Sep 18, 2021
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                                    Unbearable delays in receiving OTP messages for online banking transactions

                                    I have a BSNL user. For banking transactions, SMS containing OTP are sent to my mobile number. Most of the times, I don't receive OTP on time. After long time, when I get the OTP, transaction ls are already expired. I can say this issue is with BSNL because with other mobile service providers, banking transactions related SMS are fast and smooth....
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                                    S
                                    SPGhanti
                                    from Panskura Bazaar, West Bengal
                                    Sep 17, 2021
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                                    Address: Dakshin Gopalpur, Panskura (M), Panskura Puratan Bazar

                                    BSNL has charged for incoming calls for pripaid mobile number [protected]. The maximum charge were deducted from my balance due to BSNL advertisements. After contacting the customer service through phone call and email the problem was not resolved.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    BSNL has still charged on incoming calls. No action has been initiated by them. The problem is still not been resolved.
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                                      J
                                      josh77
                                      from Aurangabad, Maharashtra
                                      Sep 17, 2021
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                                      HI,

                                      I have port my number [protected] from JIO to BSNL. I have paid Rs 249 at the time of receiving sim from BSNL office. I got message today 17th Sep 21. that my services are working now. But showing balance 0.0. I tried to recharge my number but it is showing error - Transaction failed due to invalid service class. Please update me urgently
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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