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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 57

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V
Vinodgc999
Aug 27, 2021
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I have a bsnl prepaid card and i want to port my number i have active 24 days unlimited plan and have main balance 10 rup. Topup also but stil my port massage is reject massage not send on 1900 number what should i do?
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    Soyuz Mathur
    Aug 25, 2021
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    Hello,

    This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below.

    Soyuz Mathur,
    D-132, Savitri Path, Bapu Nagar,
    Jaipur, Rajasthan.
    Pin Code - 302015
    Mobile - [protected]
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      S
      Soyuz Mathur
      Aug 25, 2021
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      Hello,

      This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below.

      Soyuz Mathur,
      D-132, Savitri Path, Bapu Nagar.
      [protected]
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        basak.kb1981
        from Kolkata, West Bengal
        Aug 25, 2021
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        Address: C/o Late Balai Chandra basak Village-Bansbari Po+Dist-Malda Pin-732101

        Sir/Madam,
        I had made a recharge Re 998/- for internet facility in my mobile no:[protected] on dated 24.12.2020. At the time of recharge, as per my knowledge is concerned the validity was promised for 365 days. But unfortunately, after 20.08.2021 the internet facility has been totally stopped.
        I just could not understand why the internet facility has been stopped. I have tried to communicate it to customer care but have failed to make communication with them after several attempts.
        Under this circumstance, I have no other alternative open but to communicate with you regarding this issue so that I may get the full validity benefit of the recharge value 998/-.

        Yours faithfully

        Krishnendu basak
        Mob No:[protected]
        Alternate mobile number:[protected]
        C/o Late Balai Chandra basak
        Village-Bansbari
        Po+Dist-Malda
        Pin-732101
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          V
          Vikykam
          Aug 25, 2021
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          I am unable to send port message from my bsnl number to 1900.
          I am trying this for a week now, my balance well above 50 rupees, but I couldn't send message to 1900.
          BSNL is blocking me from porting my number.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            K
            Koushik bk
            Aug 25, 2021
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            Dear Authority,
            This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
            For this I will be very thankful to you, please oblige.

            Yours truly
            Koushik bk
            #751 5th cross anjaneya badavane
            Davangere-04
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              S
              ShobhitVerma1993
              Aug 24, 2021
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              I was trying to send port sms, but bsnl has blocked messaging to trai. I have recharged and ₹30 balance is there . I have tried to send msg to my other number and it was sent. BSNL customer service is just for name, even after 5mins of waiting no one picked so have to hang up.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Aug 24, 2021
              Updated by ShobhitVerma1993               How it is marked as Resolved, i just submitted it. Full Fraud site
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                B
                birendra69
                Aug 24, 2021
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                Dear Sir,
                I have lost my Sim card which was having BSNL 397 pack recharge . I request you to kindly block my SIM to avoid misuse of my number.
                My number is [[protected]]. Please help me in this concern.
                With thanks,

                BIRENDRA THAKUR
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                  K
                  Krishnendu Basak
                  Aug 23, 2021
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                  Sir/Madam,
                  I had recharge Re 998/- for internet facility in my mobile no:[protected] on dated 24.12.2020. At the time of recharge, as per as knowledge is concerned the validity was promised for 365 days. But unfortunately, after 20.08.2021 the internet facility has been totally stopped. I just could not understand why the internet facility has been stopped. I have tried to communicate it to customer care but have failed to make communication with them after several attempts. Under this circumstance, I have no other alternative open but to communicate with you regarding this issue so that I may get the full validity benefit of the recharge value 998/-.

                  Yours faithfully
                  Krishnendu basak Mob No:[protected]
                  email id:basak.[protected]@gmail.com
                  C/o Late Balai Chandra Batak village-BansbariPo+Dist-Malda Pin-732101
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sujainj
                    Aug 23, 2021
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                    Address: Srinagar

                    As I tried to recharge my bsnl number, evry time I failed from last one week. It's system failure.
                    What to do.
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                      K
                      [email protected]
                      Aug 23, 2021
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                      Address: Muzaffarpur

                      There has one agent of BSNL Ajay Srivastava, Saraiya, Muzaffarpur BSNL

                      He has taken money for install broadband to home but he has not done. He is not refunding amount same answer giving in 2 hours i am sending from 3 month escalate to SDO of BSNL but still not refund .
                      How BSNL hire these type of fraud agent for service. every month i am getting bil without installed, i asked multiple time he told me it will close soon .
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                        V
                        venkatesh murthy b s
                        Aug 23, 2021
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                        My prepaid Mob no: [protected]. Rs 220/- recharde on[protected] through bsnl portal. Recharge failed, amount deducted from my bank account.
                        Transaction ID: 1) PGSM[protected]-23 11:46:16.0
                        2) PGSM[protected]-23 11:38:06.0
                        Transaction done through State Bank of India
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                          B
                          BharathBalaji
                          Aug 23, 2021
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                          Address: Chennai, Tamil Nadu, India.

                          Incoming messages are arriving but the outgoing sms gets failed. It's not working at all.
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                            S
                            Sankeerthamar
                            Aug 21, 2021
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                            Can’t send port message to 1900 even with the balance in the account. I can send message to other number but cannot send it to 1900. When I called customer care they have rashly replied recharge with 147 to send message to 1900. Why should I spend 147 to leave a service. I have audio proof on the same too.
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                              A
                              Abhijeet Shidhaye
                              Aug 21, 2021
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                              Address: 57, Sumeru Hills, Kelod, Mhow

                              Hello,

                              I have taken BSNL fiber from June 2021 but the service is not good and I decided to discontinue the service. At the time of installation, they told that the amount is refundable whenever you return the router.

                              But, this time they are refunding 50% of the Amount. I want my full amount back.

                              And, for the security deposit amount refund they are telling to submit another application to another BSNL office.

                              Please look into this matter and do the needful.

                              Thanks.
                              +1 photos
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                                S
                                Subhodeep Mohan Roy
                                Aug 20, 2021
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                                I am trying to port my bsnl number to other telecom operator...But after doing the necessary porting instructions bsnl coming with message
                                Your request for UPC has been delayed. Please wait while your request is being processed.

                                Then after some time it is showing
                                Request for UPC for your mobile no. xxxxx could not be processed. Please retry after some time.

                                I tried to contact their customer care but no help... kindly resolve this case..
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Aug 20, 2021
                                Updated by Subhodeep Mohan Roy                                 Why my message is marked as resolved??
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                                  H
                                  harshit1226
                                  Aug 20, 2021
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                                  Address: Gola

                                  I am a bsnl prepaid sim user and want to port it into other service provider due to bad customer service of BSNL. But i am unable to send PORT(my number) to 1900 even after several tries. Many users are experiencing same issue.
                                  Kindly take action regarding same.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Aug 20, 2021
                                  Updated by harshit1226                                   No steps were taken to resolve complaint. And it is not resolved
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                                    B
                                    Baleela Direz
                                    Aug 20, 2021
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                                    I recharged my BSNL connected mobile ([protected]) with Rs 198, valid for 50 days. I was charged Rs 6 as GST (unusual charge now). But still I could not make a call from mobile, why?
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      K
                                      kavatavarapu sairam
                                      Aug 19, 2021
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                                      I am Sairam Kavatavarapu. I've taken new broadband connection in July 2021. BSNL team was wrongly entered my name as Sriram instead of Sairam. I follow up them for name connection from last one month but my name not yet changed. I am unable to claim the bill due to this typo error.

                                      Please help me to sort out this issue.

                                      Thank You,
                                      Sairam.
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                                        R
                                        rohitraina789
                                        Aug 17, 2021
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                                        Sir, my Landline/broadband no. is[protected] and account no. is [protected]. I had paid my broadband bill of Rs. 695/- on 09 Aug 21 via SBI internet banking. The transaction was done and the said amount was debited from my bank account but till date the bill in the BSNL account had not got cleared.
                                        I also received the message from sbi that the amount of Rs. 695 has been paid to bsnl via. SBI Ref no. IGALSDCKL9 on 09Aug21. Still the payment has not been received by bsnl. Kindly do the needful.
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