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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
Complaints 15979
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 57

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Nithinmvpa
Aug 29, 2021
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The bsnl has blocked my messages to 1900 . I wanted to port my one of sim to another so i send port message to 1900 the message showed an error so i tried 10-12 times then i contacted customer care firstly they said server error try after 24 hours and after that they said to recharge of 147 rs to send the message they said till you dont recharge 147 plan your message will not be send to trai.i already have a working plan with validity till 2022 .and main account balance for sending service message to 1900.Why should i recharge with 147 just to send one message? Please take this issue as a a manipulated loot by bsnl and take disciplinary actions against them, there is so many customers facing this issue .
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Dhaya87
    Aug 28, 2021
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    Address: Chennai

    Actually I have 2 bsnl numbers but unfortunately data network is a burden to me, , so I'm trying to change one number to other networks, but message is not going to 1900. So I couldn't get UPC, , BSNL is not increasing their data network and stopping me to go for another network. Depressed
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      Vishal Pun
      Aug 28, 2021
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      Address: Bharat Sanchar Nigam Limited Punjab, Chandigarh
      Website: www.bsnl.ac.in

      To
      Bsnl broadband service provider
      Bharat Sanchar Nigam Limited
      Punjab, Chandigarh
      Dear
      Sir/madam
      My complaint is that internet service has verry bad in area at small flats housing bord Dhanas Chandigarh. A day to Connect wifi I have to click on wifi 80 or above 100 times to connect.
      It took lof of time to connect wifi on my mobile due to verry bad service lot of time was waisted.
      Request is solve bad internet service. Neither I have to disconnect my broadband connection.
      Regards
      Your BSNL customer
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        V
        Vishal Pun
        Aug 28, 2021
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        Address: Bharat Sanchar Nigam Limited Punjab, Chandigarh

        To
        Chief account officer
        Bharat sanchar Nigam Limited
        Punjab, chandigarh
        Dear
        Sir/madam
        I have request that I had paid my bsnl broadband bill amount 821Rupees twice by mistake on[protected]. I hope money will be refunded.i have attached my bill payment receipt.
        Kindly please refund my money 821 rupees as fast as possible.
        Your BSNL customer
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          P
          Pranay Punj
          Aug 27, 2021
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          Address: SONE LAL PODDAR WARD NO 6 OPPOSITE OFFICE OF BIHPUR BLOCK Vill+PO: BIHPUR DIST: BHAGALPUR BIHAR, 853201

          Dear Sir
          With due respect, I am SONE LAL PODDAR (Customer ID : [protected]; Account No : [protected]; Telephone Number:[protected] requesting for correction of name and address. Name and address which is to be changed are as follows:

          SONE LAL PODDAR
          WARD NO 6
          OPPOSITE OFFICE OF BIHPUR BLOCK
          Vill+PO: BIHPUR
          DIST: BHAGALPUR
          BIHAR, 853201
          MOBILE NO. [protected]
          EMAIL: [protected]@gmail.com
          Customer ID : [protected]
          Account No : [protected]
          Telephone Number:[protected]
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            A
            [email protected]
            Aug 27, 2021
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            My BSNL [protected] is lost other place i close my BSNL number is permanently
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              Alan biju
              Aug 27, 2021
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              Refund for transaction without balance updation in two cases. i had sent a mail to bsnl helpdesk and waited long enough for automatic refund but hasnt go it still.
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                S
                Spandanaranju
                Aug 27, 2021
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                I am s m Spandana . . By mistake I did recharge on wrong number (number[protected]with Paytm for 98 . I also contact to Paytm for reverse the transaction but they told me to contact your operators. My operator Is Bsnl . I want reverse recharge transaction Please do the needful.

                My email I'd:[protected]@gmail.com
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                  S
                  sunitbail
                  Aug 27, 2021
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                  I am attempting to get a porting code for my number [protected]. I have an active pack and sufficient balance. I am unable to send the message itself since it says that message can't be sent.

                  I contacted customer care at 1503 who said that I need to recharge with a 147 pack to send porting request. I don't see why this is needed.

                  Please fix this issue immediately. On an active pack I would need to be able to send whatever messages I need.

                  Kindly look into this.
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                    D
                    dabisbad
                    Aug 27, 2021
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                    I have a valid active bsnl plan with balance more than 50 rupees still i am unable to send port message from bsnl to 1900, bsnl is blocking the same i want to port my bsnl no to other operator
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                      Vinodgc999
                      Aug 27, 2021
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                      I have a bsnl prepaid card and i want to port my number i have active 24 days unlimited plan and have main balance 10 rup. Topup also but stil my port massage is reject massage not send on 1900 number what should i do?
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                        S
                        Soyuz Mathur
                        Aug 25, 2021
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                        Hello,

                        This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below.

                        Soyuz Mathur,
                        D-132, Savitri Path, Bapu Nagar,
                        Jaipur, Rajasthan.
                        Pin Code - 302015
                        Mobile - [protected]
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                          Soyuz Mathur
                          Aug 25, 2021
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                          Hello,

                          This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below.

                          Soyuz Mathur,
                          D-132, Savitri Path, Bapu Nagar.
                          [protected]
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                            basak.kb1981
                            from Kolkata, West Bengal
                            Aug 25, 2021
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                            Address: C/o Late Balai Chandra basak Village-Bansbari Po+Dist-Malda Pin-732101

                            Sir/Madam,
                            I had made a recharge Re 998/- for internet facility in my mobile no:[protected] on dated 24.12.2020. At the time of recharge, as per my knowledge is concerned the validity was promised for 365 days. But unfortunately, after 20.08.2021 the internet facility has been totally stopped.
                            I just could not understand why the internet facility has been stopped. I have tried to communicate it to customer care but have failed to make communication with them after several attempts.
                            Under this circumstance, I have no other alternative open but to communicate with you regarding this issue so that I may get the full validity benefit of the recharge value 998/-.

                            Yours faithfully

                            Krishnendu basak
                            Mob No:[protected]
                            Alternate mobile number:[protected]
                            C/o Late Balai Chandra basak
                            Village-Bansbari
                            Po+Dist-Malda
                            Pin-732101
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                              V
                              Vikykam
                              Aug 25, 2021
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                              I am unable to send port message from my bsnl number to 1900.
                              I am trying this for a week now, my balance well above 50 rupees, but I couldn't send message to 1900.
                              BSNL is blocking me from porting my number.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                K
                                Koushik bk
                                Aug 25, 2021
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                                Dear Authority,
                                This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
                                For this I will be very thankful to you, please oblige.

                                Yours truly
                                Koushik bk
                                #751 5th cross anjaneya badavane
                                Davangere-04
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  ShobhitVerma1993
                                  Aug 24, 2021
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                                  I was trying to send port sms, but bsnl has blocked messaging to trai. I have recharged and ₹30 balance is there . I have tried to send msg to my other number and it was sent. BSNL customer service is just for name, even after 5mins of waiting no one picked so have to hang up.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Aug 24, 2021
                                  Updated by ShobhitVerma1993                                   How it is marked as Resolved, i just submitted it. Full Fraud site
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                                    birendra69
                                    Aug 24, 2021
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                                    Dear Sir,
                                    I have lost my Sim card which was having BSNL 397 pack recharge . I request you to kindly block my SIM to avoid misuse of my number.
                                    My number is [[protected]]. Please help me in this concern.
                                    With thanks,

                                    BIRENDRA THAKUR
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                                      Krishnendu Basak
                                      Aug 23, 2021
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                                      Sir/Madam, Â Â Â
                                              I had recharge Re 998/- for internet facility in my mobile no:[protected] on dated 24.12.2020. At the time of recharge, as per as knowledge is concerned the validity was promised for 365 days. But unfortunately, after 20.08.2021 the internet facility has been totally stopped. I just could not understand why the internet facility has been stopped. I have tried to communicate it to customer care but have failed to make communication with them after several attempts.          Under this circumstance, I have no other alternative open but to communicate with you regarding this issue so that I may get the full validity benefit of the recharge value 998/-.

                                      Yours faithfullyÂ
                                      Krishnendu basak Mob No:[protected]
                                      email id:basak.[protected]@gmail.com
                                      C/o Late Balai Chandra Batak village-BansbariPo+Dist-Malda Pin-732101
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        S
                                        Sujainj
                                        Aug 23, 2021
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                                        Address: Srinagar

                                        As I tried to recharge my bsnl number, evry time I failed from last one week. It's system failure.
                                        What to do.
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