Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
Unresolved
9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 58

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
venkatesh murthy b s
Aug 23, 2021
Report
Copy

My prepaid Mob no: [protected]. Rs 220/- recharde on[protected] through bsnl portal. Recharge failed, amount deducted from my bank account.
Transaction ID: 1) PGSM[protected]-23 11:46:16.0
2) PGSM[protected]-23 11:38:06.0
Transaction done through State Bank of India
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    BharathBalaji
    Aug 23, 2021
    Report
    Copy

    Address: Chennai, Tamil Nadu, India.

    Incoming messages are arriving but the outgoing sms gets failed. It's not working at all.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sankeerthamar
      Aug 21, 2021
      Report
      Copy

      Can’t send port message to 1900 even with the balance in the account. I can send message to other number but cannot send it to 1900. When I called customer care they have rashly replied recharge with 147 to send message to 1900. Why should I spend 147 to leave a service. I have audio proof on the same too.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Abhijeet Shidhaye
        Aug 21, 2021
        Report
        Copy

        Address: 57, Sumeru Hills, Kelod, Mhow

        Hello,

        I have taken BSNL fiber from June 2021 but the service is not good and I decided to discontinue the service. At the time of installation, they told that the amount is refundable whenever you return the router.

        But, this time they are refunding 50% of the Amount. I want my full amount back.

        And, for the security deposit amount refund they are telling to submit another application to another BSNL office.

        Please look into this matter and do the needful.

        Thanks.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Subhodeep Mohan Roy
          Aug 20, 2021
          Report
          Copy

          I am trying to port my bsnl number to other telecom operator...But after doing the necessary porting instructions bsnl coming with message
          Your request for UPC has been delayed. Please wait while your request is being processed.

          Then after some time it is showing
          Request for UPC for your mobile no. xxxxx could not be processed. Please retry after some time.

          I tried to contact their customer care but no help... kindly resolve this case..
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Aug 20, 2021
          Updated by Subhodeep Mohan Roy           Why my message is marked as resolved??
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            harshit1226
            Aug 20, 2021
            Report
            Copy

            Address: Gola

            I am a bsnl prepaid sim user and want to port it into other service provider due to bad customer service of BSNL. But i am unable to send PORT(my number) to 1900 even after several tries. Many users are experiencing same issue.
            Kindly take action regarding same.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Aug 20, 2021
            Updated by harshit1226             No steps were taken to resolve complaint. And it is not resolved
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              B
              Baleela Direz
              Aug 20, 2021
              Report
              Copy

              I recharged my BSNL connected mobile ([protected]) with Rs 198, valid for 50 days. I was charged Rs 6 as GST (unusual charge now). But still I could not make a call from mobile, why?
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                kavatavarapu sairam
                Aug 19, 2021
                Report
                Copy

                I am Sairam Kavatavarapu. I've taken new broadband connection in July 2021. BSNL team was wrongly entered my name as Sriram instead of Sairam. I follow up them for name connection from last one month but my name not yet changed. I am unable to claim the bill due to this typo error.

                Please help me to sort out this issue.

                Thank You,
                Sairam.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  rohitraina789
                  Aug 17, 2021
                  Report
                  Copy

                  Sir, my Landline/broadband no. is[protected] and account no. is [protected]. I had paid my broadband bill of Rs. 695/- on 09 Aug 21 via SBI internet banking. The transaction was done and the said amount was debited from my bank account but till date the bill in the BSNL account had not got cleared.
                  I also received the message from sbi that the amount of Rs. 695 has been paid to bsnl via. SBI Ref no. IGALSDCKL9 on 09Aug21. Still the payment has not been received by bsnl. Kindly do the needful.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Siddharth8909
                    Aug 17, 2021
                    Report
                    Copy

                    BSNL has blocked sending sms to 1900 for porting out to other operator.
                    I tried n failed 20-30 times re-sending a port out sms to 1900 from my BSNL Number. When contacted BSNL customer care they adviced me to recharge Rs 147/- plan or above to send sms to 1900. This so disgusting to hear that BSNL is playing such tricks to earn money by forcing their customers. Even After my Number being valid and having sufficient main balance they have blocked sending sms to 1900 to port out. So Disgusting. TRAI must take action against it sooner and punish them for such malpractice.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sanje26
                      from Mumbai, Maharashtra
                      Aug 16, 2021
                      Report
                      Copy

                      Address: Ludhiana

                      Sir

                      I have BSNL PREPAID NO. [protected] in Punjab State.

                      Due to third class service of BSNL I wanted to port out of BSNL dated 16.8.2021 but no porting message was sent

                      After contacting BSNL customer care, I came to know that I have to recharge my number Rs147/- for
                      Porting out of it.

                      Please let me what kind of policy this is?It is a sheer. Blackmailing from the BSNL.

                      Please look into this matter and let me know the Solution

                      Sanjeev Sharma
                      [protected]@yahoo.co.in
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        Tarunkhairwal
                        Aug 16, 2021
                        Report
                        Copy

                        Address: delhi

                        Suddenly on 16.08.2021 my prepaid number stop working. when i was doing recharge then paytm shows that this number is not bsnl operator. pls help
                        [protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bkhem
                          Aug 16, 2021
                          Report
                          Copy

                          Hello,
                          I’m trying to port my BSNL number to a different operator, every time I send a port request on 1900 in the format - PORT, I get the error message of message not delivered.
                          Please help, I need to urgently change the network
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          Contact- [protected]
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Khyatitrivedi
                            Aug 16, 2021
                            Report
                            Copy

                            Hi,

                            I am trying to send sms to 1900 via BSNL mobile number but it's getting failed.
                            Unable to get UPC code.
                            Kindly look into this issue.
                            Mobile number: [protected]

                            Regards,
                            Khyati
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Akashrao152
                              Aug 15, 2021
                              Report
                              Copy

                              I tried to port my number [protected] from bsnl to other carrier. But the sms is not sending. I recharged with 147 plan and also with ₹10 balance. I tried to contact them many times . They are not resolving my problem. This is problem with many customers. This is very bed behaviour.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vishal 7866
                                Aug 15, 2021
                                Report
                                Copy

                                Address: Bsnl, Darbhanga bihar india

                                I have corrected my services number as per my region bihar but still not able to send sms also i am not able to reset my network settings with help of the code
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  Pradeep2389
                                  Aug 15, 2021
                                  Sep 9, 2023
                                  This thread was updated on Sep 9, 2023
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Blocked of message to 1900

                                  Address: KIRIBURU, WEST SINGHBHUM, JHARKHAND

                                  The bsnl has blocked my messages to 1900 . I have more than 2 of BSNL connection in my name and I wanted to port my one of sim to jio so i send port message to 1900 the message showed an error so i tried 10-12 times then i contacted customer care firstly they said server error try after 24 hours and after that they said to recharge of 147 rs to send the message they said till you dont recharge 147 plan your message will not be send to trai....
                                  Helpful
                                  36 other people found this review helpful
                                  36 found this helpful
                                  4 Comments
                                  Report
                                  Copy
                                  P
                                  pns1966
                                  from Ghugus, Maharashtra
                                  Aug 15, 2021
                                  Report
                                  Copy

                                  Address: Bsnl Office Nagpur (Sarfaraz Nawaz- Accntre),West Bengal

                                  I have received SMS from Cell Number-[protected] about KYC Updation and after making call on Mobile Number [protected], the fraudster asked me to open Google Play Store and activate the SIM KYC. The concerned fraudster was asking me to complete the procedure at the earliest. I have denied it and told him that I will do it later on.
                                  Later, it came to my Notice that it could be a fraud as I searched on internet.
                                  The screenshot of the SMS is attached herewith.
                                  I request herewith to take the necessary steps against the fraudster as they can defraud the other persons also by getting the details of Bank A/c.
                                  Regards,
                                  Pramod Sharma
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    ᴘ
                                    ᴘʀɪʏᴀᴍ ɢᴀʀɢ
                                    Aug 14, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    The bsnl has blocked my messages to 1900 . I wanted to port my sim to vi so i send i message to 1900 the message showed an error so i tried 10-12 times then i contacted customer care they demanded 147 rs to send the message they said till you dont recharge 147 plan your message will not be send to trai. Then i contacted bsnl on Twitter the thet didn't reply . Please convey this message to bsnl that i won't be recharging any plan and i wanted that the my messages to 1900 should be unblocked immediately . Otherwise i would log a complaint to trai my mobile no is [protected]
                                    Nov 30, 2021
                                    Complaint marked as Resolved 
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Devinder Sandhu
                                      Aug 14, 2021
                                      Report
                                      Copy

                                      I want to PORT my bsnl number [protected] but the port message was not being sent and always ended up failing. I have been calling customer care since past few days when the call finally connected today, the rude employee asked me to recharge for 147 first and then only i will be able to send the PORT message. I have sufficient validity in my phone via the recharge of 75 and 14-15 rupees as main balance. Why should i recharge with 147 just to send one message? What kind of loot is that. Strict action should be taken against these companies.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Helpful
                                      3 other people found this review helpful
                                      3 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        T24 Mobile
                                        2.2
                                        (337)
                                        Corporate Incentive Solutions
                                        2.5
                                        (2)
                                        IndiTab
                                        1
                                        (433)