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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
Complaints 15979
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6091
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9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 62

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R
Ragul75
Jul 25, 2021
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I have paid the bill amount for landline on 23/07/21.On my BSNL APP, it shows transaction as status "SUCCESS". But on website there is still shows payable amount.also they barred our outgoing facility and network connection.Here some of the details regards the problem:
Transaction ID: FCDR[protected]
Telephone Number:[protected]
Amount: ₹938
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    manoj bopche
    Jul 24, 2021
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    Address: Hivara dist.beed, Maharashtra

    [protected] this is my sim card no.
    Lost my mobile location is LADAKH Karu and time and date 23/July/2021 time 16.20 pm this time is lost my mobile.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      A
      akcea
      Jul 23, 2021
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      Invoice No: SDCKL[protected]
      Date of Incident: 17/07/2021

      I noticed that a two-time payment has been made
      for the bsnl landline bill payment. In total, Rs.2232
      has been paid from my account instead of the Rs. 1116
      in my bill. For one of these payments, the bill is attached.
      The other one is shown in my bank statement but I did only get a failure message in the bsnl website.

      Desirable solution: a full refund
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Aditya123321
        Jul 23, 2021
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        Respected Sir,

        I have a BSNL pole in front of my house which is causing trouble in parking my car.
        The pole is dead as per my knowledge.
        Request you to kindly remove or shift the pole at the earliest.
        Address - Sector 13, house no 404, Vasundhara, Ghaziabad 201012

        Regards
        Aditya
        [protected]
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          M
          mohanan53
          from Bhopal, Madhya Pradesh
          Jul 23, 2021
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          Address: Accounts Officer, Ahmedabad Telecom District, Telephone Bhavan 7th floor, Navrangpura, Ahmedabad-38006

          Phone surrendered on 18/12/2020.
          Credit Invoice No.WDCGJ[protected] dated 29/01/2021 of Rs.3249.18 issued to me.
          Due date for payment was 16/02/2021
          Continued follow up with Commercial Officer, Accounts Officer.
          Bank account details provided on 16/02/2021
          Refund Order RE[protected] dated 30/01/2021 for INR3249/- purported to have passed by AOTR that is internal matter of. BSNL.
          PAYMENT ALONG WITH OVERDUE INTEREST @10% PER ANNU AS PER TRAI REAI RULES NOT RECEIVED.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Jul 23, 2021
          Updated by mohanan53           BSNL officials either take note of the complaints or being closed straight away without resolving or replying. Just payment not only releasing but behaves as if the refundable amount their own property. This is very dangerous for the survival of democracy in India. Pay my money back
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            A
            alamelukrishna
            Jul 23, 2021
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            I recharged my prepaid mobile with Rs.429/- on 21/07/2021. but till now it has not reflected in my number. I provide the details below:

            Mobile number [protected]
            Amount recharged Rs.429/-
            Date of recharge 21/07/2021
            Mobikwik Transaction ID BSS[protected]
            Name ALAMELU KRISHNAMOORTHI

            I got confirmation mail of successful recharge from Mobikwik on 22/07/2021. The amount has been transferred from Indian Bank.
            As my previous plan expires today kindly check at your end and do the needful so that I can get the service without break.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              M
              Mahipal Bondili
              Jul 22, 2021
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              Iam holding pre-paid bsnl connection since 1 year.
              Iam facing problem to send SMS to 1900 from my bsnl mobile,
              PORT .
              eventhough the number is having sufficient balance amount,
              For your kind information, iam able to send SMS messges to other colleagues seamlessly without facing any problem. Only problem is being faced with sending message to 1900

              Kindly request you to look into this matter urgently...iam facing severe bsnl coverage issues at my location when in pressing need...

              Appreciate your quick support!!

              Thanks
              Mahipal
              [protected]
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                shahsyi
                Jul 22, 2021
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                Address: 4/1552, South Street. Pudumadam 623524

                Please note that even after many sms to 1900 to port out my prepaid mobile UPC code not generated .
                Here is the proof.
                Request for UPC for your mobile no. [protected] could not be processed. Please retry after some.
                Many times i sent sms to 1900 to port out but I didn't get UPC code.
                Kindly look I to my grivence and help me to get UPC code.
                Thank you
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  shahsyi
                  Jul 22, 2021
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                  Please note that UPC code for my BSNL prepaid sim [protected] is not generated after many attempts.
                  Here is the proof.
                  Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                  I am tired of sending so many sms to 1900 to port out but still no response.
                  Kindly look into my grivence and solve this issue
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    stranger1
                    Jul 22, 2021
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                    Address: andhra pradesh, vzm

                    Net speed is becoming slow day by day not even coming 50kb/s, so its better to increase the net speed for us and please provide the net while on phone call.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      P
                      pranjal95
                      Jul 21, 2021
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                      Address: Vill-Pakabangipara, P.O.-Bordoulguri,Pin-784145 Dist-Darrang(Assam)

                      When i send port msg to 1900... i received " your request for UPC has been delayed. Please wait while your request is being processed." after some times i get another one which is " Request for UPC for your mobile no. [protected] could not be processed. Please retry after sometime."
                      please gave me UPC id
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        pranjal95
                        Jul 21, 2021
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                        Address: vill- Pakabangipara p.o. - Bordoulguri Dist- Darrang State- Assam pin-784145
                        Website: consumercomplaints.in

                        When ever i send PORT 73******72 To 1900
                        they send "Request for UPC for your mobile no.73******72 could not be processed. please retry after some time."
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          saral garg
                          Jul 21, 2021
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                          Address: Jhansi

                          I port my Sim 10 days ago but still I am not able to recieve or call anyone networks are full but no incoming and outgoing activated yet.kindly resolve the issue Mobile no. Is [protected].
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            U
                            Ujjwal Singh Patel
                            Jul 21, 2021
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                            Sir i am bsnl user from atleast 15 years yestarday i have recharge my number [protected] with amount 99 plan then also message not came while calling it says you have not registered on network HOPE YOU WILL SOLVE MY PROBLEM please sir please
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              U
                              Ujjwal Singh Patel
                              Jul 20, 2021
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                              Good evening sir .

                              I am bsnl user from at least 10 years and today i have recharge with amount 99 rupees plan mobile no. Os [protected] and recharge is shown succesfull but message not came not able to call it is writing do not register on network
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                ayushraj9899
                                Jul 20, 2021
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                                Resolved

                                I recharge mobile number [protected] With bsnl mobile app but not successful...i recharged with 118rs in which 4% discount was given and paid 114 rs... by
                                Aug 10, 2021
                                Complaint marked as Resolved 
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Jul 20, 2021
                                Updated by ayushraj9899                                 number last digit is 8 instead of 0
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                                  S
                                  Samved Patel
                                  Jul 20, 2021
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                                  Address: Village Balupura Post and Tahsil Meerganj District Bareilly UP 243504

                                  Please remove from contractual obligations service from my BSNL number, otherwise I will break my sim.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Jul 20, 2021
                                  Updated by Samved Patel                                   Remove contractual obligations from my BSNL mobile number

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                                    K
                                    Krishnanr379
                                    from Kollam, Kerala
                                    Jul 20, 2021
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                                    For the past 4 days I do not have H+ connection in Ranbambuli, Sindhudurg, Maharashtra. I am a doctor and BSNL is the only internet option for me. Kindly rectify the issue.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      R
                                      rock 147
                                      Jul 19, 2021
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                                      Dear Sir/Madam,
                                      I am a bsnl landline customer. Recently i paid my landline bill twice through two different online websites. I request you to refund my bill amount as soon as possible.

                                      My bsnl account number is [[protected]] and telephone number is [[protected]] and Bill number is [NDCPB[protected]]. Below i have attached the proof of both the transactions
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Jul 19, 2021
                                      Updated by rock 147                                       Dear Sir/Madam,
                                      I am a bsnl landline customer. Recently i paid my landline bill twice through two different online websites. I request you to refund my bill amount as soon as possible.

                                      My bsnl account number is [[protected]] and telephone number is [[protected]] and Bill number is [NDCPB[protected]]. Below i have attached the proof of both the transactions

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                                        B
                                        bandanagohain
                                        Jul 19, 2021
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                                        Address: jorhat, assam

                                        Hello,
                                        I have paid bsnl landline bill (of telephone no. [protected] for the month of july 2021) on 17 july 2021 by using online bill pay facility from bsnl portal.
                                        money was deducted from my bank account but the portal showed error and did not update it as paid. the portal still shows the bill as unpaid and no confirmation sms has come through.
                                        requesting you now to provide information as to how to go about correcting this.
                                        regards
                                        bandana gohain
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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