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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
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6089
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9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 6

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P
PoojaLeninGangwal
Aug 30, 2023
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Address: Karnataka

I have tried to generate UPC number 5 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
From Karnataka.
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    Y
    yeepuri.vikash
    from Rajahmundry, Andhra Pradesh
    Aug 30, 2023
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    Could not get my upc request be processed.

    I have tried to generate UPC number 3 times, but every time getting below 2 messages

    1) Your request for UPC has been delayed. Please wait while your request is being processed.

    2) Request for UPC for your mobile no. 99xxxxxxxx could not be processed. Please retry after some time.

    I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got...
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    C
    Chikkuz007
    Aug 30, 2023
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    UPC is not being processed

    I have tried to generate UPC number 3 times, but every time getting following messages

    1) Your request for UPC has been delayed. Please wait while your request is being processed.

    2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time....
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    U
    Usha_A_12
    Aug 30, 2023
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    I cannot get UPC for my mobile number after sending port request. All I'm getting is
    Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

    Or

    Your request for UPC has been delayed. Please wait while your request is being processed.

    I Tried calling the customer care. 1st time they said to wait and try after 2 hours, 2nd time they directly said to wait for 24 hours, if I call the 3rd time I think it will go to a week.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      Usha_A_12
      Aug 30, 2023
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      I have sent 9 port requests to bsnl from my mobile number. Everytime I'm getting a reply

      Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
      Or
      Your request for UPC has been delayed. Please wait while your request is being processed.

      BSNL is playing dirty not to lose users
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        sowmyavenkata
        Aug 29, 2023
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        I have placed a request for porting my BSNL sim to another network. For this process, I have sent a message PORT 94xxxxxxxx to 1900.
        I got two messages:
        1.Request for UPC has been delayed.
        2.Request for UPC for your mobile number could not be processed. Please retry after sometime.

        I have tried multiple times but getting the same messages every time.

        Please look into this issue asap.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          U
          udayvnayak
          from Bengaluru, Karnataka
          Aug 29, 2023
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          Bharat Sanchar Nigam [BSNL] — Request for UPC could not be processed

          I have tried to generate UPC number 3 times, but every time getting below 2 messages

          1) Your request for UPC has been delayed. Please wait while your request is being processed.

          2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            I
            iswarmunda
            from SAMBALPUR, Odisha
            Aug 28, 2023
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            Address: Dr. Iswar Munda, Superintendent, CHC Kuntara, Via-Kuchinda, PS-Mahulpali, Dist-Sambalpur, PIN-768227, Odisha.

            I am Superintendent, Kuntara CHC, Kuchinda, Sambalpur District, Odisha. I was provided BSNL CUG sim by NHM, Odisha bearing number [protected]. It was deactivated last year. I went to BSNL customer care, Sambalpur office but they said can't help.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              M
              Manikandan Gurumoorthy
              from Chennai, Tamil Nadu
              Aug 27, 2023
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              I'm getting issues often from BSNL landline. Please have issue resolved as as soon as possible.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                R
                Rajiv4000
                from Bhind, Madhya Pradesh
                Aug 26, 2023
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                UPC cannot be generated for the reasons: (1)There is an active request for the change of ownership / reverification process ongoing for this number. Please contact your service provider for further BSNL not providing the UPC CODE I have contacted many times but BSNL not solving my problem and they are makeing fool by saying wait for 24 hr.
                My complaint number is -H[protected]
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                  A
                  A K Singh2023
                  from NOIDA, Uttar Pradesh
                  Aug 25, 2023
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                  Website: BSNL

                  I send SMS for port out from BSNL but not getting any response from 1901,
                  +1 photos
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                    J
                    Julies1800
                    from Chennai, Tamil Nadu
                    Aug 24, 2023
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                    I am trying two days for UPC Code. Your request for upc has been delayed. Please wait and again it shows UPC could not be processed. Trying for 2 two days
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      C
                      coolguysri
                      Aug 24, 2023
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                      Address: Hyderabad

                      I have tried to generate UPC number 3 times, but every time getting below 2 messages

                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                      2) Request for UPC for your mobile no. 8985xxxxxx could not be processed. Please retry after some time.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        A
                        adibhatk96
                        Aug 23, 2023
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                        Address: Shimoga - 577203

                        Reporting this from Shimoga. I've been using BSNL Bharat fiber broadband. from last couple of years, and the service has been mostly disappointing.

                        I've faced connection downtime multiple times. Once it goes down it takes hours to recover. And this is happening during peak usage hours. As first measure I try to call the guy who installed the connection, but he usually never picks up to address the issue 😐

                        Only way is to lodge complaint from bsnl portal - after this the issue mostly gets resolved but they take long time for this.

                        We chose to get bsnl connection as there no other option like Jio/airtel. It's just been really bad experience using BSNL broadband and I'm just regretting and adjusting with it. I'm sure this is the case with most of the other BSNL subscribers.

                        Dear BSNL team, if you get to read this, please you need to improve on your customer service a lot!
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          M
                          MahendraPanchal5335
                          Aug 19, 2023
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                          Regarding SMS service

                          From last three days I am trying to send message from my BSNL number but due to technical problem I am unable to send message.
                          About this problem also talk with customer service but no satisfactory reply. Please solve the problem as soon as possible.
                          Mobile no. [protected]
                          E-mail:[protected]@gmail.com...
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                          [email protected]
                          Aug 19, 2023
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                          Address: Opposite to Ayilakkad post office in Edappal village, malappuram District, Kerala. 679576.

                          An unused bsnl telephone pole is existing at the entry point of the Mukkilappady to south field road at Ayilakkad, Edappal village and panchayat, Malappuram District, Kerala. Pin 679576. Now the road is being converted to 9ft Concrete road by the state govt fund. It is requested to remove / shift to suitable place away from the entrance for facilitating the construction.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            D
                            Dharma_12122
                            Aug 18, 2023
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                            Anytime I try to port the number after I send port request I receive this message
                            1)Your request for UPC has been delayed. Please wait while your request is being processed.
                            Then after 2 min I receive another msg
                            2)Request for UPC for your mobile no. 9×××××××could not be processed. Please retry after some time.
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                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              sfoa
                              Aug 17, 2023
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                              Address: SRIVATSA FLAT OWNERS ASSOCIATION, MAHALINGAPURAM, CHENNAI, Chennai, Tamil Nadu

                              We have rented out a portion of our building roof top to BSNL, Chennai since last 20 years.

                              BSNL, Chennai has been irregular in payment of RENT. We have not received GSM Tower Rent since January 2023.

                              Our Customer No 5020801, Chennai

                              We are unable to get any positive response from BSNL accounts Officials and every time they say, "FROM NEXT MONTH" you'd receive rent.

                              Chennai Corporation has been levying Property Tax on the GSM Towers and we have to pay very heavy sum, every half year. We have paid, April - Sept'23, half yearly Property Tax to Chennai Corporation from our own resources, whereas, it should be BSNL who should be charged penalty and interest for delay in payment of GSM Tower Rent.

                              I want this forum to solve our problem at the earliest.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                M
                                Manikandan Gurumoorthy
                                from Chennai, Tamil Nadu
                                Aug 17, 2023
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                                I'm using BSNL landline and it's getting dead often thrice in a month. I need this to be fixed and resolved immediately otherwise I have no choice of changing network. Thank You!
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  C
                                  C D JOY
                                  Aug 11, 2023
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                                  Address: NAMBILLY,OKKAL P O KALADY

                                  My land line[protected] is not working from last 2 months and raised complaint through 198 several times and got the message, your complaint resolved. One guy came there and told, it is the cable laying through road.But every month you are sending bills for the fault phone.Pl arrange to repair my phone and waive the two months rent
                                  I expect a immediate action and response in this matter.

                                  C D BABY
                                  [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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