Show menu
Close
FAQ FAQ Sign in Sign in
Close
Bharat Sanchar Nigam [BSNL]
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 53%
Submit a Complaint
11320
COMPLAINTS
ADVERTISEMENT

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Website:
TwitterFacebook
Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
up
552
down
326
1800 345 1500  [Landline]
up
245
down
206
1800 345 1504  [Broadband]
up
143
down
134
up
35
down
62
1800 425 1957  [MPLS VPN]
up
30
down
59

Phone:
Phone:
up
96
down
90

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
53%
Complaints
11320
Pending
0
Resolved
5946
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sort by:

 Anuroop Ashok on Oct 17, 2020
Sir,
I paid the BSNL landline post-paid bill on 13 October 2020 through an online platform(Google Pay). But I accidentally ended up paying the bill twice.(paid the bill two times since the first payment was shown to be failure, but later it turns out that both the payments are indeed successful).

The bill number for which double payment was made is SDCKL[protected]. So I request you to check the payment transaction in your portal and refund the amount to my account as early as possible.

Landline Number:[protected]Kerala)

Account Holder : Ashok P K

BSNL Account Number : [protected]

Complaint Status


[Oct 17, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

     Srinivas Sridharmurthy on Oct 17, 2020
    With subsequent complaints given to BSNL[protected] dated 03-jul-2020,[protected] dated 30-jul-2020 and[protected] dated 06-Aug-2020), the complaint gets closed with out the issue getting resolved.

    With the line down since June 2020, we have not paid the generated bill from July onwards. Appreciate if the bill be revoked and cancelled.

    Complaint Status


    [Oct 17, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

       Simran Daryani on Oct 17, 2020
      From the last 14 hours my sim is showing emergency calls after restarting also

      Complaint Status


      [Oct 17, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

         sherinelias on Oct 16, 2020
        Dear Sir/Madam,
        I am a bsnl landline customer. Recently i paid my landline bill twice through two different apps. I request you to refund my bill amount as soon as possible. My telephone number is [protected]. Bill number is SCKL[protected].Below i have attached the proofs of both the transactions.

        Thankyou.


        Bsnl landline bill paid twice
        Bsnl landline bill paid twice

        Complaint Status


        [Oct 16, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

           iammainul on Oct 16, 2020
          Dear Team,

          During the Amphan cyclone in Kolkata the service got disrupted and even after complaining multiple times the issue didnt resolve and a regular bill was getting generated. Being frustrated with the issue we decided to surrender the landline and even then we no resolve of the issue.
          The complaints were registered on 5th June 2020. Docket Number[protected]
          Other one on 10th September 2020. Docket Number[protected].

          Please help us resolve this issue.

          Complaint Status


          [Oct 16, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            Bharat Sanchar Nigam [BSNL] — Upc Code Not Getting Generated

             ferdous1608 on Oct 15, 2020
            For the last 2 months, I have been trying to Port out of BSNL Prepaid. I have sent the request for MNP 4-5 times but did not...
            ADVERTISEMENT

             varungbhavnani on Oct 15, 2020
            HI My mobile number is [protected], i am getting indecent messages from 650500 almost daily regarding girls / actresses in Bikini along with Web links in these messages. please check who is spamming & stop this Immediately.

            Complaint Status


            [Oct 15, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

               Abinashda on Oct 15, 2020
              Dear Sir,

              I am using BSNL post paid service. I have shifted my house. So, please change my billing address from my old house to my new house address:

              Old address is : ABINASH KUMAR BARUA, QTR No. DZ5, OIL INDIA BUNGLOW, DULIAJAN, DIBRUGARH- 786602

              New Address is: ABINASH KUMAR BARUA, BUNGALOW No. D+78, OIL Housing Colony, DULIAJAN, DIBRUGARH- 786602

              With regards,
              Abinash Kumar Barua
              Bill A/C no.[protected]

              Complaint Status


              [Oct 15, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT

                Bharat Sanchar Nigam [BSNL] — Recharge is failing for my prepaid number

                 PRIYANKA PALLAVI on Oct 15, 2020
                After my validity expired i tried to recharge my number but it was failing. I tried through gpay and paytm...
                ADVERTISEMENT

                 vibhore.27 on Oct 14, 2020
                My mom had her sim blocked temporarily as she couldn't recharge due to a coronavirus crisis and she isn't technologically proficient. And now I cant recharge as it's showing "12-status-diameter_end_user_service_denied " .can you suggest any resolution to such a problem and what should I do to unblock the sim?

                Complaint Status


                [Oct 14, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT

                  Bharat Sanchar Nigam [BSNL] — Bsnl landline broadband not working and staff give excuses every time.

                   Siddharth Garasiya on Oct 14, 2020
                  Complaint about my bsnl landline and broadband not working looks like dead.i have complaint for that but no one comes to check...
                  ADVERTISEMENT

                  Bharat Sanchar Nigam [BSNL] — Landline Services have not been activated after payment of bills

                   Shilpa Sudhakaran on Oct 14, 2020
                  My grandparents landservices stopped all of a sudden and we paid the bill and its been 5 days and the connection is not till...
                  ADVERTISEMENT

                   pankaj2393 on Oct 13, 2020
                  Kindly port my mobile no [protected] as for last 3 days i want to sms to 1900 but failed.As i did with other handset, request foir upc could not be processed.
                  Kindly help plz.

                  Pankaj jain
                  sdgm/iod
                  bhel, international operation division
                  nhel new delhi

                  Complaint Status


                  [Oct 13, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                     Pranav041863 on Oct 13, 2020
                    As i have requested for upc since 2 days but it keeps on pushing the retry message. it took my balance around 20 rupees for request message. still there is no reply from their side even contacted custumer centre. never giving proper reason please help me my number [protected]


                    Upc request

                    Complaint Status


                    [Oct 13, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                       pps22fts on Oct 13, 2020
                      We have 2 lines one is working and another is dead. Please resolve it at your earliest.

                      Complaint Status


                      [Oct 13, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                        Bharat Sanchar Nigam [BSNL] — Refund for disconnected number has not been processed since 4 years

                         sunrajan on Oct 12, 2020
                        Before my present landline broadband FTTH number, I previously had the number[protected]. At a time, when I was a very...
                        ADVERTISEMENT

                         sunrajan on Oct 12, 2020
                        BSNL signal is so unworthy including its data signals, that I always have to connect to vodafone sim's mobile hotspot to access data, , when the FTTH fails frequently. By the Way, BSNL's FTTH connection is also very bad, as it keeps failing frequently.

                        Complaint Status


                        [Oct 12, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT

                           Jonathan Bawitlung on Oct 12, 2020
                          Prepaid recharge not successful

                          Complaint Status


                          [Oct 12, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT

                             Shara Raviraj on Oct 11, 2020
                            I had registered and paid for a new BSNL broadband connection 15 days back but no connection given yet and when asked in bsnl office they are saying if you are not happy get the money back. Very disappointed by such response.Please do the needful as there is no other broadband services available in my area

                            Thank you

                            Complaint Status


                            [Oct 11, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            No update yet
                            No update yet

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              ADVERTISEMENT

                              BSNL Hungama — Street dogs mess

                               Visweswari on Oct 11, 2020
                              There are about 30 street dogs in our area, they chase peoples, barks on human and all night they creates many problem, they..we...
                              ADVERTISEMENT

                              Featured Complaints

                              ADVERTISEMENT