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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Mar 29, 2026
Complaints 15979
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 6

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A
Anubhav0720
Sep 1, 2023
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Hi I have requested for number port from many times through the 1900 portal but every time the request is rejected due to delay in UPC generation and because of which it is rejected due to UPC mismatch
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Neverlookfront
    Aug 31, 2023
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    I'm been trying a lot for getting UPC but I'm not getting UPC, it shows Request for UPC for you mobile no xxxxxxxxxx could not be processed. Please retry after some time. But I've tried more than 20 times with 2 days I can't wait anymore its an emergency situation, I've to port my sim as soon as possible ...Please do something As Soon As Possible !
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      N
      Neverlookfront
      Aug 31, 2023
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      I'm trying several times to port my sim. But I'm not getting any UPC code please provide as soon as possible. I tried calling customer care they even can't help me with this. So herby humbly requesting you to do it as soon as possible please...Its an emergency
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Archanair
        from Thiruvananthapuram, Kerala
        Aug 31, 2023
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        Have tried to generate UPC number 5 times, but every time getting below 2 messages

        1) Your request for UPC has been delayed. Please wait while your request is being processed.

        2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          K
          Kamran78601
          Aug 31, 2023
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          My port request is delayed and I have been trying it for many times and it's undone
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            Kamran78601
            Aug 31, 2023
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            I tried many time to get my number port but everytime I am getting delayed and saying that your request may not be processed and try after sometime I have tried 7 times but it's undone
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              sabari__
              Aug 31, 2023
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              Have tried to generate UPC for the past few days, but every time getting below 2 messages

              1) Your request for UPC has been delayed. Please wait while your request is being processed.

              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

              I have also tried to contact in BSNL customer care, but they couldn't solve the issue.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                V
                Vrindavana Das
                from Mumbai, Maharashtra
                Aug 31, 2023
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                I have tried 5 times to port my number. However, I am getting the following error messages:

                1. Your request for UPC has been delayed. Please wait while your request is being processed.

                2. Request for UPC for your mobile no. 94xxxxxxxx could not be processed. Please retry after some time.

                I have tried speaking with customer care service, but they don't have any idea as to why this is happening
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  A
                  Ashokketha
                  Aug 31, 2023
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                  I couldn't port my sin from BSNL as UPC request is not completing even after 8 tries.

                  Getting below response every time.

                  Your request for UPC has been delayed. Please wait while your request is being processed.

                  Request for UPC for your mobile no. 73824xxxxx could not be processed. Please retry after some time.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    G
                    Gaurav20111995
                    Aug 31, 2023
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                    I tried porting my no they are not sending me prot unique 4 digit no .first they send me this after this.
                    Your request for UPC has been delayed. Please wait while your request is being processed.
                    Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      B
                      balajik0312
                      Aug 30, 2023
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                      I have tried to generate UPC number 5 times, but every time getting below 2 messages

                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                      2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                      I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        PoojaLeninGangwal
                        Aug 30, 2023
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                        Address: Karnataka

                        I have tried to generate UPC number 5 times, but every time getting below 2 messages

                        1) Your request for UPC has been delayed. Please wait while your request is being processed.

                        2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                        I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                        From Karnataka.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          Y
                          yeepuri.vikash
                          from Rajahmundry, Andhra Pradesh
                          Aug 30, 2023
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                          Could not get my upc request be processed.

                          I have tried to generate UPC number 3 times, but every time getting below 2 messages

                          1) Your request for UPC has been delayed. Please wait while your request is being processed.

                          2) Request for UPC for your mobile no. 99xxxxxxxx could not be processed. Please retry after some time.

                          I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got...
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                          C
                          Chikkuz007
                          Aug 30, 2023
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                          Resolved

                          UPC is not being processed

                          I have tried to generate UPC number 3 times, but every time getting following messages

                          1) Your request for UPC has been delayed. Please wait while your request is being processed.

                          2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time....
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                          U
                          Usha_A_12
                          Aug 30, 2023
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                          I cannot get UPC for my mobile number after sending port request. All I'm getting is
                          Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                          Or

                          Your request for UPC has been delayed. Please wait while your request is being processed.

                          I Tried calling the customer care. 1st time they said to wait and try after 2 hours, 2nd time they directly said to wait for 24 hours, if I call the 3rd time I think it will go to a week.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            U
                            Usha_A_12
                            Aug 30, 2023
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                            I have sent 9 port requests to bsnl from my mobile number. Everytime I'm getting a reply

                            Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                            Or
                            Your request for UPC has been delayed. Please wait while your request is being processed.

                            BSNL is playing dirty not to lose users
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              sowmyavenkata
                              Aug 29, 2023
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                              I have placed a request for porting my BSNL sim to another network. For this process, I have sent a message PORT 94xxxxxxxx to 1900.
                              I got two messages:
                              1.Request for UPC has been delayed.
                              2.Request for UPC for your mobile number could not be processed. Please retry after sometime.

                              I have tried multiple times but getting the same messages every time.

                              Please look into this issue asap.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                U
                                udayvnayak
                                from Bengaluru, Karnataka
                                Aug 29, 2023
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                                Bharat Sanchar Nigam [BSNL] — Request for UPC could not be processed

                                I have tried to generate UPC number 3 times, but every time getting below 2 messages

                                1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  I
                                  iswarmunda
                                  from SAMBALPUR, Odisha
                                  Aug 28, 2023
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                                  Address: Dr. Iswar Munda, Superintendent, CHC Kuntara, Via-Kuchinda, PS-Mahulpali, Dist-Sambalpur, PIN-768227, Odisha.

                                  I am Superintendent, Kuntara CHC, Kuchinda, Sambalpur District, Odisha. I was provided BSNL CUG sim by NHM, Odisha bearing number [protected]. It was deactivated last year. I went to BSNL customer care, Sambalpur office but they said can't help.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    M
                                    Manikandan Gurumoorthy
                                    from Chennai, Tamil Nadu
                                    Aug 27, 2023
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                                    I'm getting issues often from BSNL landline. Please have issue resolved as as soon as possible.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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