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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Jul 5, 2026
Complaints 15982
Resolved
6091
Unresolved
9891
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 6

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A
aryan bikash
from Kangayam, Tamil Nadu
Jun 11, 2019
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dil dosti chatting

I am regularly receiving message from BT-BSNLCG as under –
"Dear customer Your pack dil dosti chatting(54000) is renewed with Rs3.0 for 3 days. To Unsub send SMS STOP or call 155223(tollfree).
I have sent SMS and called on 155223, but nothing is happening, but still the charges are getting deducted regularly for the past 10 month. I have never ever subscribed to this sort of pack.plz refund all the amount and unsuscribe it.br...
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K
Katara Rama Kant
from Sangrur, Punjab
Jun 7, 2019
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unwanted msg

Address: BSNL office geeta bhawan Road,sunam, Sangrur, Punjab, 148028

Dear Sir,
My mobile phone number is [protected]]. I am daily getting 3 to 4 unwanted SMS . I am not interested in these kind of offers. But at the same time I want to get another messages.
Message is like BP 650500_
Night Party hot videos of Sxxy Girls in Pattaya Las Vegas
http://nz.filmihitz.in/BsNl/cwN/vd_c.jsp?p=boh[protected]eC
Pl stop its...
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C
chetan pattar
from Gokak, Karnataka
May 7, 2019
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no incoming or outgoing messages

Address: Koppal, Karnataka, 583227

I got the new 4g nano sim with exchange of micro sim number [protected] at bsnl office on 6th may and it got activated after 24 hrs.. Only incoming and outgoing calls are working.. No incoming sms and outgoing sms since then.. Upon enquiring they said wait for another 12 hrs.. But issues not resolved yet.. Kindly look into it and help me get my bsnl sim working. Thank you....
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A
anjaney pratap
from Noida, Uttar Pradesh
May 5, 2019
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request shift/removal of pole

Address: A-161, Ayodhya Path (Near Hotel Lazeez), Shyam Nagar, Sodala, Jaipur, Jaipur, Rajasthan, 302019

Dear sir/madam,

This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earlist. Complete address is mentioned below along with photograph of the pole.

Address-
Mr. Santosh kumar sachan
Plot a-161, house name-durga badi, situated at ayodhya path, shyam nagar, sodala, jaipur-302019, rajasthanbr...
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33 other people found this review helpful
33 found this helpful
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B
B Satheesh
from Mumbai, Maharashtra
Apr 24, 2019
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correction of address

Address: Ramesh bhawan, aruvikkarai post, kulasekaram, 629177

Sir,
I am b ramesh kumar, ramesh bhavan, aruvikkarai post, my phone no is[protected], but, up to last month i received my landline bill against my teleno is diwakara vilasam, so i request you to change my address on my billing address is ramesh bhavan in place of diwakara vilasam, rest of the address and tele details are correct,
I shall be ever grateful to you...
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H
Hervy Cloud
from Ludhiana, Punjab
Feb 22, 2019
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sim not activated after 2 days, no response.

Bsnl cymn is not working from 2 weeks, i have bought a simple number sim from the dealer and even after 2 days of submitting the proofs via application, it is not activated.
The customer care is saying, documents not received, while the dealer is saying everything is done. There is no cancelation message or anything.
I am trying from 1 month, how would customers stick to your company, if you guys cannot improve single thing.br...
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H
hari1412
from Mumbai, Maharashtra
Feb 19, 2019
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bsnl signal is weak in perumbakkam

Address: Chennai, Tamil Nadu, 600100

I live in perumbakkam, (Oxygen by urban tree, off gandhi nagar society, pushkin street, nookampalayam road). The signal is very weak (Almost nil) in that area. There are around 1000 families in my community and there are around 10 communities in the area. We are unable to make a call even. We had to come out to open area or balcony to make a call. Please make necessary arrangements in getting a strong signal around the area....
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M
mukeshgogna
from Nurmahal, Punjab
Jan 30, 2019
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refund of security deposit

Address: Shahid Bhagat Singh Nagar, Punjab, 144514

Hello Sir,

My name is Mukesh Gogna. I was a previous customer of BSNL with telephone number[protected] with Broadband services as well as telephone services. I used this facility for more than 1 year. Due to the less attentive service I had requested them to disconnect my connection after clearing all the dues. At the moment, the service is disconnected for more than 2 years.

My concern is that in order to...
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M
micheal devaselvam
from Hyderabad, Telangana
Jan 21, 2019
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unable to send the port message to 1900

Address: Hyderabad, Telangana, 500089
Website: www.consumercomplaints.in/new_complaint

I tried to send port message to 1900 from my BSNL number by using format port to port to jio. How ever the messages are not being sent, it shows sending failed. I have tested sending messages to other numbers and it works but messages sent to 1900 are being blocked. I have talked to idea customer care who repeatedly states that they couldnt find any reasons why port messages wouldnt be delivered. Please help...
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9 other people found this review helpful
9 found this helpful
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L
Likitha195
from Bengaluru, Karnataka
Dec 9, 2018
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recharge confirmation pending

I made my recharge through google pay and the status i could see is operator confirmation is pending from operator end.. Recharge has been made 4 hours ago and still it doesn't reflect.. I made 2 recharges one for inr 220 and other is inr 20. Its an incovinience to its customers and it is not the first time too.. Kindly process the transaction and confirm as soon as possible....
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12 other people found this review helpful
12 found this helpful
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S
sanosji
from Mumbai, Maharashtra
Nov 21, 2018
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wrong mobile number recharged

Address: 577401
Website: www.bsnl.co.in

Today around 15:16, I recharged a wrong mobile number i.e [removed] of Rs. 1699 using online recharge paytm. Immediately, I realized my mistake as I did not receive any notification. Soon, I raised a request at Paytm but I was told to reach BSNL office for resolution. Below is the response of the Paytm(‘operator reference number ORN - [protected]) .

"• We would not be able to modify your order [protected] of...
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R
RVijay1972
Nov 10, 2018
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deactivation of dil dosti chatting (54000*)

Dear sir / madam, Deactivate dil dosti chatting on my mobile no:[protected] on my bsnl sim. i have not subscribed to Dil Dosti chatting. Automatically Rs 3 is getting debitted every 3 days. We request to deactivate the Dil Dosti Chatting immediately without any further delay to my mobile No: [protected]. Already debited till date RS 6. Also confirm by SMS once done. REGARDS VIJAY...
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A
Abdul Basith Farook
from Coimbatore, Tamil Nadu
Oct 9, 2018
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mnp id

Address: 641045

Dear team,

My number is linked with corporate as i'm getting the mnp id starting with cbtxxxxx my number is a prepaid connection. So there is no meaning in linking my number with corporate as a cug. Kindly change that to my name, so that i'll be receiving a mnp id starting with btxxxxxx, which will help me in changing my network from bsnl to some other. Now, i'm facing problems with changing my network with a mnp id starting...
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K
KEMP & CO LTD
from Kolkata, West Bengal
Apr 23, 2018
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gst number not mentioned in bill

Address: Kolkata, West Bengal

Dear Sir :

We came to know from bill that we are being charged GST.
With a view to avail input you are requested to mention our
GST No. as below :

Our GST No. 19AAAck2249L1ZB

Need your compliance in the matter

We came to know from bill that we are being charged GST.
With a view to avail input you are requested to mention our
GST No. as below :
br...
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O
Omar327
from Leh, Jammu and Kashmir
Apr 12, 2018
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incoming calls barred

Address: Srinagar, Jammu and Kashmir

Hi,
My name is umar farooq, i am from srinagar. The incoming calls to my number [protected] are barred, i have contacted customer care for almost a dozen times and visited bsnl office srinagar as well. I have been repeatedly said that my number is the chemically alright but the fact is that the incoming call facility is barred. Kindly look into the matter....
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P
[email protected]
Jan 29, 2018
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re-verification of bsnl prepaid mobile number

Website: portal2.bsnl.in/myportal/authorize.do?filter=KYC

On 10-jan-2018, i have submitted the documents for re-verification as per the process mentioned in the below portal link. I have followed each and every step they have given in pdf.
Process link: https://portal2.bsnl.in/myportal/user/nri.pdf
Portal link: https://portal2.bsnl.in/myportal/authorize.do?filter=KYC

Afer i have submitted the request, i have got the below message on 15-jan-2018, even though i have submitted...
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H
Hima Raj
from Adur, Kerala
Jan 16, 2018
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bill paid twice

Dear Sir/Madam,
I am a bsnl landline customer. Recently i paid my landline bill twice through two different online websites. I request you to refund my bill amount as soon as possible. My bsnl account number is [protected] and telephone number is [protected]. Customer ID is [protected] and Bill number is SDCKL[protected].Below i have attached the proofs of both the transactions.

Thankyou....
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9 other people found this review helpful
9 found this helpful
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P
Pavan Boni
from Visakhapatnam, Andhra Pradesh
Dec 17, 2017
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complaint on making pre on post as mandatory without informing details

I have chosen a postpaid plan in jio after being a member in jio membership.
In the month of june my services are stopped, so i had called to the customer service then they told me to recharge with 399 so that your connection will be back
I recharged with 399rs and my services started.
After few days my service had again stopped, so again i called the customer service and then they are explaining that they have used...
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R
Ratnesh Kumar Vyas
from Jawad, Madhya Pradesh
Nov 12, 2017
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non receipt of bill on my email id

Address: Bhopal, Madhya Pradesh

Non receipt of bill on my email id. I have made several complaints before also of non-receipt of my landline (+ftth) bill by mail. I need the bill n receipt to claim reimbursement from govt office. Kindly ensure that i get my bill regularly by mail. My email id is "[protected]@gmail.com". I am a central govt officer using landline phone with ftth. While applying for connection, i made it sure that i get bills by mail but unfortunately it never...
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V
vgtipl
from Hyderabad, Telangana
Nov 11, 2017
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address change

Address: 500037
Website: www,bsnl.com

Sir.
I request you to kindly change the existing billing address for the land number[protected] as given bellow.

Vibrant greentech india private limited.
N. Sukumar
A 24/25, apie, balanagar
Hyderabad 500037
Please correct the address and send the bills on the above given address for necessary payments.

Regards.

Mrs. Simon
For vibrant greentech india...
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