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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
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9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 9

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R
Rohitt123
Jun 23, 2023
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Address: BSNL

Dear Sir,
I applied for new fiber connection 17/06/2023. But till now I have no connection. Plz solve my problem.

Rohit Kumar gupta
[protected]
Gmail- [protected]@gmail.com
Bhongaon, Distt-Mainpuri UP west
Pin code- 205262
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    S
    santdat
    from Kolkata, West Bengal
    Jun 19, 2023
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    Dear Sir,
    I tried to recharge on 10.06.2023 BSNL (Top up) Rs 220 for mobile no [protected] . It was not recharged but money got deducted from our ICICI bank account[protected] .I called BSNL they told that it will be sent back to my account within 7 days but it did not.How can I get back my money.
    Transaction details:
    BIL/ONL/[protected]/Bharat San/BSNLPRE_YICI193 dt 10.06.2023
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      T
      tsridevi
      Jun 18, 2023
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      I am getting the following message from bsnl in connection with mnp.

      Your request for upc has been delayed. Please wait while your request is being processed.

      Request for upc for your mobile no. 98xxxxxxx could not be processed. Please retry after some time.

      I tried 2-3 times still facing the same issue.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        Ridhima2804
        from Bhopal, Madhya Pradesh
        Jun 18, 2023
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        My data services were stopped although I have balance due to data exemption. So I have done 16 rupees recharge for data. I made this transaction on BSNL app and made payment through PAYTM UPI. It was shown that the recharge was successful and the transaction id is WMP[protected] and Bank ref no is[protected]. But I didn't get any message from BSNL about the recharge and I still didn't received any additional data. Please resolve this problem as soon as possible or else please refund my amount
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          N
          Napinder Sarao
          Jun 17, 2023
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          Address: Nabha - Patiala

          Hi i'm a user of BSNL broadband, my land line number is[protected]Area Nabha teh-Patiala .i am a streamer . i do you tube content creation and competitive online gaming for living .but for some time now i have been experiencing some difficulties on my broadband connection, like ping always stays high enough for me to not able to do my work and speed cuts down to really low . i tried complaining to local Authorities multiple times now but there seems to be no fix after all those reports. i pay all my bills on time and i only expect in return for my internet to work well.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            S
            ssdcabsc
            Jun 15, 2023
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            Bsnl not provide UPC code for port my sim please help
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              Srikanthrdy
              Jun 14, 2023
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              Hi my Sim card was activated 3 days back and now it is rejected. Kindly help me solve this ASAP.

              My phn No. [protected]
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                V
                Vikas22031960
                from Noida, Uttar Pradesh
                Jun 13, 2023
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                I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                I have tried generating UPC 4 times but every time getting below messages :
                1. Your request for UPC has been delayed. Please wait while your request is being processed.
                2. Request for UPC for your mobile no [protected] could not be processed . Please retry after some time.
                I have tried to contact BSNL customer care and they are telling they do not know about the issue. More than 40 hrs have passed
                D N JHA
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  D
                  [email protected]
                  from Rewari, Haryana
                  Jun 10, 2023
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                  Address: REWARI

                  Sir/Madam, my recharge flexi no. is [protected] I have done a wrong recharge for no., [protected] amount 1515/- Transaction ID. is [protected] for which I requested a reversal, PLEASE CANCEL THIS RECHARGE AND REFUND THE MONEY BACK TO MY FLEXI [protected],
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    A
                    Alaqmar Bohra
                    Jun 8, 2023
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                    Resolved

                    Address: City Walk Shoe Centre Novelty Chouraha Near Bohra Masjid Dewas Madhya Pradesh
                    Website: www.bsnl.com

                    Respected sir/Madam
                    I am a businessman in dewas and from around 20 years there has been a pole and wire box in front of my shop .It has now become a very serious problem to my business and I can't seem to get rid off I have several times complained about it to the concerned people but didn't seem to solve my problem I am much likely be obliged if you can remove it .
                    Jun 11, 2023
                    Complaint marked as Resolved 
                    Not taken any step to resolve they can contact me at+917987208040
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      R
                      rachanaa_keshav
                      Jun 6, 2023
                      Jul 17, 2023
                      This thread was updated on Jul 17, 2023
                      Resolved
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                      Resolved

                      I have tried to generate UPC number 5 times, but every time getting below 2 messages

                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                      2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
                      Jun 6, 2023
                      Complaint marked as Resolved 
                      Thanks for resolving this as soon as possible
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Hi, could you please let me know how is this resolved?
                      Reply
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                        V
                        vasanth_ece
                        Jun 6, 2023
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                        I have tried to generate UPC number 2 times, but every time getting below 2 messages

                        1) Your request for UPC has been delayed. Please wait while your request is being processed.

                        2) Request for UPC for your mobile no.[protected] could not be processed. Please retry after some time.

                        I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          K
                          Kammari savitha
                          Jun 6, 2023
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                          Port for upc mobile no:9492214xxx could not be processed
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            K
                            Kammari savitha
                            Jun 6, 2023
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                            Address: Nemli

                            Request for upc for your mobile number [protected] could not be processed
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              P
                              Probal basu
                              Jun 6, 2023
                              Jun 8, 2023
                              This thread was updated on Jun 8, 2023
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                              Not accepting port request. Always shows "UPC request could not be processed. Please try after some time."
                              Mobile number [protected]
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Now new msg for port is failing to send
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                                R
                                RanjithSingh_77
                                Jun 5, 2023
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                                Address: Narayanguda

                                I have contacted a BSNL Employee for Landline connection, after 5 days also we have not received connection at Narayanaguda, Hyderabad, So Again i have called to a person Mannan Ali BSNL Employee his cell :- [protected], he used a rash language to disconnect call & wait till engineer arrived, he is asking that " Did you have minimum common sense or not" said to disconnect call & wait.

                                Kindly please do needful & make them that it will not get repeated to any other,

                                regards
                                Ranjith Singh
                                Social Activist
                                Cell:- [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  N
                                  Naga Siva Reddy
                                  from Ramachandrapuram, Andhra Pradesh
                                  Jun 3, 2023
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                                  Remove BSNL pole or relocation

                                  Dear sir/madam,

                                  This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below.

                                  3-193 door no
                                  Shivalayam street,
                                  PASALAPUDI Village, ravayaram mandal,
                                  East godavari Andhra Pradesh 533261...
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                                  P
                                  phil
                                  from Bengaluru, Karnataka
                                  Jun 2, 2023
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                                  For the past 2 months, cannot connect to Kattanam, Kerala exchange (0479) landline number from Jio or Airtel numbers. It always says, "All lines of this route are currently busy, please try later". BSNL Kattanam exchange has major issues keeping up with technology and service. I am trying to call Kattanam landline number [protected] from Jio mobile phone and Airtel Landline. Cannot connect at anytime for the past 2 months. BSNL needs to take a look.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    R
                                    rajeevkpillai
                                    from Mamallapuram, Tamil Nadu
                                    Jun 2, 2023
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                                    Address: KIZHAKKE PUTHENPURACKAL NAGARI Poochakkal

                                    I have just ported my BSNL SIM from Chennai to Kerala on 25th May 2023.
                                    On 31st May 2023 My old sim got deactivated and new sim got activated after 2 hours with the prepaid Plan PV 108 which does not have SMS package. Due to this all my UPI apps stopped working. Hence I tried to top-up for 10 Rs, payment was successful but recharge failed. I repeated the process with 20 Rs denomination, that too failed after successful payment.
                                    Inspite of my repeated complaint with customer care top up failed repeatedly. Because of this I am not able to do any digital transactions.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      S
                                      SRIDHARAN KRISHNAMORTHI
                                      Jun 1, 2023
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                                      Have tried to generate UPC number 2 times, but every time getting below 2 messages

                                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                      2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                                      I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? they also said keep trying. Please help
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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