Bharat Sanchar Nigam [BSNL]
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 41%
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14638
COMPLAINTS
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Bharat Sanchar Nigam [BSNL] Customer Care

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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
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1800 345 1500  [Landline]
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213
1800 345 1504  [Broadband]
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146
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141
1800 425 1957  [MPLS VPN]
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60
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Phone:
Phone:
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Additional info

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar
+91 94 3102 4365
+91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh
+91 94 2520 1234
+91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh
+91 94 2502 4365
+91 94 2512 4365

Maharashtra
+91 94 2202 4365
+91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu
+91 94 4302 4365
+91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365



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Customer satisfaction rating
41%
Complaints
14638
Pending
0
Resolved
6000
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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Dear
Sir October 2020 i am trying port to other operator due to bsnl network is very poor and showing 2g network.i...
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By SENDING PORT [protected] TO 1900 NOT GETTING THE UPC CODE.

Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
Is only reply always
Jun 09, 2021

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    Sir,
    With due respect, I am to inform you that a fraud call from mobile no.
    [protected] on 8.6.2021...
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    I am unable to send port message to 1900 from my bsnl number [protected]. But can send messages to others. Messages getting...
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    Please note that, I am unable to port my bsnl number. I am in Chennai circle. I have tried nearly 25-30 times by sending PORT(Space)Mobile number to 1900.

    Initially, I get a message
    "Your request for UPC has been delayed. Please wait while your request is being processed".

    After 3-4 minutes, I get another message
    "Request for UPC for your mobile number 94999XXXXX could not be processed. Please try after sometime"

    I am fed up with the above messages - as I have been trying for pretty long time since one month. Please see and resolve this vexing issue.
    Jun 07, 2021

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      Hi,
      I am trying to get the port number by sending messages to 1900, but getting reply "Request for UPC for your mobile...
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      I tried to recharge my prepaid number using my debit card twice. Both the time the transaction got failed and I have yet not...
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      No internet connectivity since 1 day .
      Complaint registered but no updates on it
      Complaint No:[protected]
      Please resolve the complainant as fast as possible
      Jun 07, 2021

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        I am landlord of Palli Exchange, Karkala (Mangalore Zone) Karnataka. My complaint is regarding due of rent for premise rented to BSNL and BSNL Mobile tower. BSNL haven't paid single penny since October 2020. Due rent is approximately 1.80 lakh. It is really mental harassment to us as no officers from BSNL would convey concrete response regarding payment. I am really tired to calling different contact numbers of different offices. During this hardtime of pandemic, they are making us suffer. I would like someone who is authorized to approve payment contacts me and make the payment. Thank you. Here is my mail id [protected]@gmail.com and contact number [protected]
        Jun 07, 2021

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          Bsnl fibre broadband in Sathyabhama nagar, annalagraharam, kumbakonam, thanjavur district is very slow and offen not working.BSNL sub contractor offen disconnecting and doing some repair without bsnl knowledge. If we complaintvto bsnl. Withing few minutes fault booking had been closed without clearing the fault physically.
          This is happening for more than 5months here.
          But billing for bsnl is charged for fully.To be frank we are consuming 200GB per month out of 3300GB quota only due to slow speed and not working. NO BSNL staffs willing to check this sub contractor work physically.
          Even this sub contractor are doing gangism and not allowing other broadband brand to lay cable . Necessary action needed .BSNL Kumbakonam Div Engineer should inspect this time .
          Balaji C, Sathyabhama nagar, Kumbakonam-612401
          Jun 07, 2021

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            I have surrended Cell one post paid connection Mobile no.[protected] two years back, at Noonmati, Guwahati, Assam

            Till to-day I have not received my deposit amount Kindly look into the matter and arrange to release the deposit amount immediatelly.

            With regards MONJUR HUSSAIN CHOUDHURY
            Jun 06, 2021

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              I am using BSNL prepaid number for several years, facing network problems for the past few days, getting mobile net 2g only so tried to send port message to 1900 but always Received the message that message failed to send. Recently I recharged both net oak and also talk time but I couldn't send message to change my service provider. My mobile number is [protected] from Chennai.
              Jun 06, 2021

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                My postpaid mobile number is [protected] and account no[protected].
                For the past 9 months, I am requesting to change the billing address with appropriate proof but still BSNL is not updating the records and sending the bills to old address.
                Jun 05, 2021

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                  Im sending message to port for upc code but it charging money always but cant giving upc code and saying retry again please send my upc code
                  Jun 03, 2021

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                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  I have this same problem past 12 days, surprisingly I got UPC code today.
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                    Hi,
                    I have looking for support from BSNL since last couple of days.
                    I am an IT professional and I am working from home.
                    My hometown is situated in the remote area of Maharashtra.
                    I have got the subscription of BSNL optic fiber wifi service.
                    Frankly, there are no other internet provider in our area except BSNL.

                    Everyday I face network connectivity issues.
                    It's impact my productivity in my working hours.
                    I have raised thousands of complaints and took lots of follow up every day.
                    I am paying Rs. 900 per month for the Data pack.
                    Still we do not get required network, less speed and zero consistency.

                    I am having trouble every day to connect to network.

                    Please help to provide required support.
                    Jun 03, 2021

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                      Donno what's wrong this bsnl number. It's waste. Don't get network properly . Soon vl port of not fixed
                      Jun 02, 2021

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                        My sim is not working
                        Jun 02, 2021

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                          Dear sir/madam,

                          This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earlist. Complete address is mentioned below along with photograph of the pole.
                          Address: 35b sargodha colony, model gram Ludhiana
                          Phone no:[protected]
                          Jun 01, 2021

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                            Hello Madam/Sir,

                            I'm Sanjeev Kumar Malla, a resident of Cuttack, Odisha 754005. I have BSNL fiber connection. But since last 15+ days my line has been broken and no one is taking my complaints .
                            When I tried submitting complaint online at BSNL selfcare portal, they are resolving the complaints with proper verification.
                            Then some how I managed to get the SDO (Mr. P.C. Biswal) and JTO(Mr. Dalai) 's mobile number to inform then regarding the same. But surprisingly they are saying "Look, we don’t have proper equipments to repair your line."
                            Yes it sounds strange but this was the reply I got. I am paying the bills regularly without missing any and I'm not getting proper service.

                            Please find the below details of my connection. I'm hoping for a quick and longterm resolution.

                            Name: Sanjeev Kumar Malla
                            Telephone :[protected]
                            Account Number: [protected]

                            Thank you.
                            Sanjeev
                            Jun 01, 2021

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