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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Jul 5, 2026
Complaints 15982
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6091
Unresolved
9891
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 3

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N
Nikunj231991
from Ahmedabad, Gujarat
Jun 17, 2022
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Request for UPC could not be processed

I have tried to generate UPC number 5 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got...
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I
iaran08
from Hyderabad, Telangana
Jun 14, 2022
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Landline down and not repaired

I have a bsnl landline connection[protected] that has regularly had issues but last month it stopped working completely. I registered complaint and the person who came said whole line is down and will have to be changed. I have raised multiple requests but each time the ticket is closed saying updated as per cr 2065. I have 4 complaints that are closed like this with noone contacting or helping. Please tell me if it cannot be fixed and...
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Chandrima Chakraborti
Jun 7, 2022
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Removal of old unused telephone box fixed for 20yrs infront of my house

Address: 30/2, ballygunge place kolkata 19

Please remove the old, unused single telephone box fixed for last 20yrs infront of my house. The box is vacant since installation and never used too. The placement of this box is causing problem for repair of my house, hence, please remove the same ASAP....
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D
drack55555
from Ranchi, Jharkhand
Jun 1, 2022
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Recharge money deducted but recharge failed

I was recharging a BSNL number using bsnl self-care app, and when I went through the recharge the recharge failed but the money was deduced from my back account. I paid using google pay upi system and the money got deducted from my back account but in the app the recharge failed and I've not yet received my money back....
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I
Ikoale
from Lucknow, Uttar Pradesh
May 28, 2022
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Removing/ Shifting BSNL telephone pole located in front of my house

Address: BSNL Telephone Exchange, Vikas Khand- 1, Gomti Nagar, Lucknow- 226010

Dear Sir/ Ma'am,

There is BSNL telephone pole right in front of our house. It is causing excessive problems and we are not able to park our vehicle outside our house. We neither use any connection nor any service related to the BSNL pole.

It is a request to kindly relocate this pole to a place where it is suitable for the houses which use its connection. If no one is using its connection, then kindly remove...
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A
Ajesh Kottur
May 16, 2022
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Unable to use Postpaid SIM in other states

Address: Mysore, Karnataka

I have ported my number to BSNL postpaid Kerala Circle and was using normally. Once I moved to Karnataka Circle 'No network' showing. I tried two different phones and even tried in Manual Network Mode also. BSNL 3G/2G is showing 'Unable to connect'. Further I contacted BSNL customer care in both states Kerala and Karnataka. Kerala Circle said 'They cannot do anything as the SIM is not working under their circle of coverage' and Karnataka...
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P
Pingali Rajan
May 12, 2022
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International roaming

Address: 159-FERNS HABITAT,Bangalore-560037

I am Rajan P, Mob: [protected], & a/c :[protected].I took IR facility and visited USA in the year 2019.I was issued 4G sim in the year 2020.In the month of Apl 2022 I have come to USA and noticed IR activation could not be done I request to arrange activation at the earliest.
thank you
my mail id : [protected]@gmail.com...
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D
Dylan12
Mar 15, 2022
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Proactive sim command rejected by ME

Address: Nagaland,Kohima

Mobile screen showing SIM REJECTED. I just switch off my phone and then on again then it shows on display sim card rejected.
Mobile no. [protected]...
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S
Shiva9490
from Karimnagar, Andhra Pradesh
Mar 13, 2022
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Overcharging by bsnl franchises

The BSNL franchise operators are charging more than the displayed amount for giving a new connection...
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A
amitkbin
Mar 5, 2022
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Recharge amount got deducted but shows recharge failed by BSNL SELFCARE

I have initiated mobile recharge of my bsnl mobile number [protected] through BSNL SELFCARE Application. i have opted UPI method of payment in BSNL SELFCARE Application and paid amount of 106 through UPI. after successful completion of payment when I checked BSNL App it shows recharge failed. The Transaction number and UTR number are provided with this complaint.
I want refund of my deducted amount in the same account as soon as possible....
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K
Karthik B A
from Thanjavur, Tamil Nadu
Feb 26, 2022
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Not getting UPC Code after sending Port number to 1900

Hi ConsumerCourt,

I had planned to port my BSNL prepaid number to Another operator.
Thus I sent PORT to 1900 many times.but I couldn't get UPC code till now.

I need this urgently.

Regards
Karthik B A...
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S
sameer151589
from Srinagar, Jammu and Kashmir
Feb 21, 2022
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Refund money_Recharge failed but money deducted

Address: GUNDI NOWGAM

Hi billdesk team.
i am sameer.
i recharged of rupees 485 on my bsnl sim [protected], but recharge failed and my money deducted from my account, please refund my money. i attached screenshot of my recharge please check it. please refund my money back...
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M
Mohit26Ahuja
Jan 24, 2022
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Your request for UPC has been delayed. Please wait while your request is being processed.Request for UPC for your mobile no. 89898

I have submitted a upc code message but due to bsnl bad services I haven't received any type of code but I have sent bsnl porting Message I have not received any I have full unlimited pack and topup but I haven't received any upc code

I get following message from upc
Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
Your request for UPC has been delayed. Please...
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C
Chandana NS
Jan 20, 2022
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Very Slow network

Address: #03, kaveri nagar near union bank, 1st cross
Website: bsnl

I am chandana. I started to use bsnl network 2 weeks ago but the network is so slow that i am not able to use anything even to browse information in google. The customer care even doesn't respond to calls. I hope u will help me sir....
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M
Manua Murali
Jan 5, 2022
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Recharge amount not reflecting in mobile number

I have recharged BSNL mobile number of Rs.220 through phonePay . Transaction was successful and the amount has been deducted from my bank account. Even after 24 hours, it is not reflected in the mobile number and still cannot make an outgoing call or sms. Wrote an email to [protected]@bsnl.co.in, but still no response. Tried to contact the customer care but call is not connecting due to zero account balance.
Date of incident: 04...
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G
getonsamir
Dec 3, 2021
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Spam SMSs are on my Phone number

I am getting digital KYC code from “BZ-BSNLCA” “BA-BSNLCA” “BV-BSNLCA”. I am in full DND.

Why I am getting these messages on my phone number?

Kindly resolve it....
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U
UK nair
from Alappuzha, Kerala
Nov 22, 2021
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SIM not working in Tilak Nagar Maharashtra

I own a BSNL Kerala SIM that stop working after reaching Tilak Nagar Mumbai.I tried to connect to complaint service from my alternative number .It took 3 hours to get the query answered.I used to get connected to Tamil Nadu service and they said they could not answer my questions. The BSNL Kerala people don't have any idea is the SIM is not working is a location issue.They ask me to go the BSNL office near by. I Requested for contact details...
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Ramesh1780
from Hyderabad, Telangana
Oct 8, 2021
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Sim related issue

Address: Hyderabad

All of suddenly without any information sim was blocked and there is no signal and sim related things are identified so do the needfull by BSNL my all the transaction details are dependent on BSNL number only do the needfull as soon as possible...
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H
Hardik B
from Navi Mumbai, Maharashtra
Sep 18, 2021
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Unbearable delays in receiving OTP messages for online banking transactions

I have a BSNL user. For banking transactions, SMS containing OTP are sent to my mobile number. Most of the times, I don't receive OTP on time. After long time, when I get the OTP, transaction ls are already expired. I can say this issue is with BSNL because with other mobile service providers, banking transactions related SMS are fast and smooth....
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A
Anirudh Singh Rajora
Sep 16, 2021
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Invalid Service class Error

Address: I

Hello
Whenever i try to recharge my BSNL sim with mobile no. [protected]
it shows the error - Invalid Service Class
I have been trying from many days and i have tried from all apps like gpay paytm phone pe and even from the BSNL portal website but it didn't worked
Kindly please fix this issue...
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