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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Jul 5, 2026
Complaints 15982
Resolved
6091
Unresolved
9891
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 7

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N
naman1112
from Delhi, Delhi
Oct 11, 2017
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regarding change in billing address of postpaid mobile connection

Address: 224238
Website: Change in billing address

Dear sir,
Kindly change my bsnl post paid billing address in a new posting place. Since 7 months is running but the bill is come at the old address. So, kindly look into the matter positively.

Old address : ii-c-156, vidyut vihar colony, ntps-shaktinagar, distt.-sonebhadra up - 231222

New address : ae-29 ntpc colony, vidyut nagar, tanda, distt-ambedkarnagar, up-224238...
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A
Amrit Pal Singh Rathore
from Nurmahal, Punjab
Jul 29, 2017
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broadband services

Address: Hoshiarpur, Punjab, 146001

Our bsnl broadband service is noy working from last 5 days and we are complaing about this from last 5 days daily but they have not responded positively. No one has come from their office to solve our problem and actually the office is hardly 3 kms from our home. When we call them they say they will do it but no one has come yet. Today i called at local office but no one picked the calls. Moreover they dont talk properly when called. Please...
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S
Shanta Shalony Pradhan
from Bhubaneshwar, Odisha
Jun 9, 2017
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Sim card barred

Address: Khordha, Odisha, 761001
Website: Outgoing Calls Barred

My number is barred please help me as soon as possible. My bsnl number is [protected]. With due request i pardon you to check my number and sent me a message. It is difficult even for me to make calls outside. Only incoming is being done no outgoing calls. It is becoming difficult for me to make any calls during my emergency period. Please sort out my problem as soon as possible....
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M
mayur ghelani
from Bardoli, Gujarat
May 15, 2017
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Sms charge deducted

Address: Chhindwara, Madhya Pradesh, 480002

I want sms details for my mobile number [protected] as few sms charges deducted unnessessary from my account. I want a soft copy of sms details at my email address mayur.[protected]@gmail.com
My name is mayur and this sim belongs to me only. Is it possible to get what sms sent by my number? i want call details as well both incoming and outgoing. Thank you in advance....
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D
drspkaran
from Delhi, Delhi
May 9, 2017
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Invalid sim

Address: 639002

Kindly make my sim active-my no is-[protected]. Main balance is there. But it got deactivated due to non usage for few months. When i contacted the customer care it shows the number is live in their system. But when i use the card in the phone it shows the sim is invalid. I checked it even changing the phones. How to activate the existing sim. Balance present, but no use...
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N
Namitha Laiju
from Bengaluru, Karnataka
May 7, 2017
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Missing sim card to be blocked

Address: Bangalore Urban, Karnataka, 562106
Website: google

I lost my mobile handset alongwith my sim card at vbhc apartment bangalore, karnataka. My mobile no. Was[protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o nigil mob. No. [protected]...
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H
H2e
from Port Blair, Andaman and Nicobar Islands
Mar 20, 2017
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Bill paid but receipt not issued

Address: Kolkata, West Bengal, 700075
Website: portal2.bsnl.in

Name: dr. Pritibikas haldar,
Phone no. [protected]
Bsnl account no. [protected]
Invoice no of concerned bill:[protected]

I have paid the above mentioned bill through bsnl portal using net banking through tech process gateway on 18th march, 2017 at 1347 hrs. Bsnl transaction id: fcdr[protected], net banking transaction id (Sbi) : igaazenmy4, an amount of rs. 1046 has been debited from my bank account but...
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K
Karthik K Sridhar
from Bengaluru, Karnataka
Mar 4, 2017
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Security deposits not paid even after closing the services

Address: 560097

March 2016, closed my BSNL connections Security deposits still not cleared to me by BSNL even after repeated follow ups visits messages calls
mails. Only update i see from them is in few days you will get. It has been
1 year already and they are not bothered to respond

I have lost more than Rs 500 in calling and following up these ppl and fed up of
these people. If each customer they loot the service...
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S
Samse
from Hyderabad, Telangana
Jan 30, 2017
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Poor signal connectivity of bsnl gsm at synergy park non sez campus, tata consultancy services, gachobowli

Address: Hyderabad, Andhra Pradesh, 500032

The mobile signal of bsnl gsm is very poor. Most of the times signal is not available. Suddenly it will show full signal and again icon disappears from the mobile. Due to signal fluctuations i am getting complaints that my mobile is not reachable. Due to this i am losing very important interview calls. As a loyal bsnl customer i dont want to migrate to other service provider. So kindly rectify this problem at the earliest. Hoping for an early...
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H
happyd
from Mumbai, Maharashtra
Sep 25, 2016
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Recurring charge

Address: 184120

Sir.. I took a new cellone postpaid sim... My total bill is rs863 but my usage is rs412 and one time charge is rs100. And recurring charge is 482... Sir i want to know that... What is the encurring charge... And this encurring charge can pay every month... Sir please tell me... Sir i am a stundent i cant pay a heavy bill... So plz sir tell me... What is recurring charge
Thankyou sir...
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S
Sagar_gandhi
from Visakhapatnam, Andhra Pradesh
Aug 23, 2016
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Complaint not getting attended or solved

Address: Vadodara, Gujarat, 390001
Website: bsnl.co.in

Complaint id - [protected]

Even after approaching thousand times the bsnl team for solving the complain with above mentioned id, no one from bsnl has turned up yet on this, neither they have attended the issue for a single time.

We have posted this online as well as and sent the same concern over emails too, but still there is not a single response and the complaint remains as it is.

We want reimbursement...
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G
gnancy618
from Chennai, Tamil Nadu
Aug 3, 2016
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Loss of mobile phone with SIM number 9488101410-Deactivating-reg

Address: 600061

Dear sir, i am to inform you that today at about 7pm near Adambakkam i lost my Nokia mobile phone with prepaid BSNL SIM number [protected] bought at Tuticorin .

I kindly request you to deactivate the above mobile number immediately.I also request you to issue me a duplicate SIM card.

Regards,
C GNANASEELAN
36/4, 4TH.STREET, THILLAI GANGA NAGAR, NANGANALLUR, CHENNAI 600061
Mobile no:[protected]/Ph...
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Y
YashasviN
from Bengaluru, Karnataka
Jul 15, 2016
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Disconnected connection but still getting bills

Address: Hyderabad, Andhra Pradesh, 500058
Website: selfcare.sdc.bsnl.co.in

I've disconnected my bsnl landline & broadband connection online by raising a service request on 20 june 2016, the status of the request is also closed. But i still got a bill to be paid for the next three months. When contacted, the customer care they ask me to submit a letter personally. Then what is the point in having an online method of getting things disconnected. Now i moved out of hyderabad, i just cant go there only to get this done....
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N
nipunyadav16
from Pune, Maharashtra
Jun 14, 2016
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Bad routing and high latency while playing online games

Address: 122001

Why am i being routed through bad route and a very latent one plz route me through a static route with as low ping as possible. Because i am a aspiring gamer and lag and ping ruin my games. i am playing league of legends on north american server. my bsnl telephone number is[protected], plz help me through it i am rlly in need of help. and plz make it static so i dont have to complain again. I am very grateful for your help thanks in advance....
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S
Sri Murali
from Delhi, Delhi
May 18, 2016
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Puk code locked /blocked

Address: Vellore, Tamil Nadu, 632006

Sir,

Yesterday i made a call to the customer care 1503 (Bsnl) they given the below
Puk code 69324482, even though the puk code not yet unlocked. Also the pin number 0000 have been entered still the puk code not unlocked.

Now it was asking puk code so pls provide my puk code my number is [protected] my mail id is [protected]@gmail.com pls provide my puk code for my mail id......
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P
Priya Ranjan Naik
from Guwahati, Assam
May 3, 2016
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SIM card stopped working

Address: 755019

From yesterday my prepaid sim card is not working. My hand set is okay. My number is [protected]. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help....
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397 other people found this review helpful
397 found this helpful
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M
Mangal Dev
Apr 10, 2016
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Adjustment for rs 500 in bill has been coming

Address: Muzaffarnagar, Uttar Pradesh, 251001
Website: portal2.bsnl.in

I have been getting a fixed bill of rs 1139 every month until last month, on which i have to pay extra rs 500 amount (Called as adjustment). There is no information what this extra amount is accounted for. Showing adjustment doesn't clear any thing. It had happened 2 months before as well in which i gave around 450rs as adjustment. Please clearly state why this extra loot is being taken from us. I strongly disagree with this and want a real...
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R
ranjith86
from Puducherry, Puducherry
Mar 22, 2016
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Outgoing calls barred

Address: 530016

Dear Sir/Madam,

We have been using[protected] landline for the last close to 2 decades. In 2011 we have raised a request to bar outgoing calls on this number. But in Jun 2015 we have requested to activate the basic 675/- broadband plan on the same number expecting we would get to make calls and browse internet.

We only got to browse the internet, making calls was still a long shot. I have visited BSNL Vizag...
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M
muthukumaranv
from Bengaluru, Karnataka
Mar 7, 2016
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Name correction in bsnl bill

Address: 600100

Hi,
Only my First name is printed in the BSNL landline bill hence I can't use it for address proof. Can you please let me know the procedure to add my surname also?

Thanks & Regards,
Muthu....
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M
ma mandal
from Bengaluru, Karnataka
Feb 6, 2016
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Refund of security deposit

Address: 560014
Website: bsnl

Sir,
I have surrendered my BSNL Connection of Land line (No[protected] and Broad band at your office Jalahalli, Bangalore in 10 Nov 15. Still Security deposit for the same is not refunded to me.

You are requested to take needful action to get back my security deposit.

Thank you.

Md Ainuddin Mandal...
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