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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
Resolved
6089
Unresolved
9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 7

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A
Ajay23535
from Nalgonda, Andhra Pradesh
Aug 10, 2023
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Address: nagar juna sagar

Dear bsnl,

i am writing to request a refund for an incorrect

mobile recharge that i made on[protected]. I accidentally

recharged the wrong mobile number [protected]

and would like to request a refund for the amount of 666

. The transaction id for this recharge is [protected]

thank you for your time and assistance in this mail.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    B
    belkoni
    Aug 7, 2023
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    For more than last one hour I'm requesting to port my number [protected]. but only error I'm getting is your request cannot be processed, please retry after some time. Please help
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      N
      North Rockers
      Aug 4, 2023
      Aug 4, 2023
      This thread was updated on Aug 4, 2023
      Resolved
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      Resolved

      Fake Accounts spreading communal Hatred

      Address: Bangalore
      Website: www.consumercomplaints.in

      Hi Team of Consumer Complaints,

      Please delete these below two accounts who are defaming one person continously through yours forum and that person already done FIR against them and also named yours website too in his complaint, i can share you the snapshot of FIR too.

      So please delete these 3 accounts who are fake like and even they have tried to exort money too from that person, see these days many fake rape...
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      D
      Deepakray
      Aug 4, 2023
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      Address: Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal

      Dear Sir/Madam,

      This is to inform that there is Two BSNL telephone pole touching my boundary walls of my house which is of no use . People are able to clime through Pole and get inside my Boundary and steeling thing away from my house So I request you to urgently remove or relocate this telephone pole from the boundary of my house .

      For this I will be very thankful to you, please oblige.

      Location Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal
      +4 photos
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        P
        Prashant2310
        Aug 4, 2023
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        Address: Bhopal

        UPC cannot be generated as there is an active request for the change of ownership for this number.
        +1 photos
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          M
          Madhusudan Barat
          from Bankura, West Bengal
          Aug 3, 2023
          Resolved
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          Resolved

          Address: Bankura, West Bengal

          Sir,

          I, Madhusudan Barat, requested a new land line connectionon on 30/07/2023 with service no[protected]. Till now I have not got the connection, staying in BANKURA DISTRICT WEST BENGAL. Couple of times I met the corresponding officer in the BANKURA BSNL exchange. But poor response from the officer and it is of no use. No proper answer from them. I am afraid till how many days it will take to get the connection. But in other places people get the connection quickly.
          MY MOB NO IS [protected]
          SERVICE NO[protected]
          CAF NO LA15021084

          I am very much disappointed with this.
          +1 photos
          Aug 6, 2023
          Complaint marked as Resolved 
          Very good service
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            J
            JatinM87
            Aug 3, 2023
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            Getting error message:
            Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

            Already tried 10 times. BSNL office says to call customer care and customer care tells to visit BSNL office.
            Complaint has been registered-docket number is-3G31AP300184 - BSNL
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              M
              Manikandan Gurumoorthy
              from Chennai, Tamil Nadu
              Aug 2, 2023
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              My landline #[protected] was out of order for past few days. Raised ticket thru BSNL portal however no resolution. Still problem persists. I have no choice of changing network if this is not resolved. Landline getting dead often twice in every two months once. Hope this will resolved soon.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                G
                gulam0711
                from Kolkata, West Bengal
                Aug 1, 2023
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                Address: Garden reach road ward no 135 in front of mallick sons jewellers, Kolkata, West Bengal

                Respected sir I warn you remove a landline pole in front of our street (gali) there we face a very problem to take out the dead body (janaza) remove or shift it . Otherwise we will cut that pole and take legal notice you to your company . We have also filed many complaints to our nearest police station and respected ward councillor rubina naaz (ward no135) please look into this matter its a huge problem for us make any action
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  H
                  Hariom S P
                  Aug 1, 2023
                  Resolved
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                  Resolved

                  I had done recharge of rs 147 on BSNL Selfcare app and done payment through google pay, my problem is that my amount is debited from my account but the recharge did'nt came. So I want that the money should be refunded to my account as soon as possible.

                  Date of transaction:- 28/07/2023
                  Recharge Amount:- 147
                  UPI Transaction ID:[protected]
                  Aug 2, 2023
                  Complaint marked as Resolved 
                  My problem is solved
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    G
                    gmk159
                    from Ahmedabad, Gujarat
                    Jul 30, 2023
                    Nov 4, 2023
                    This thread was updated on Nov 4, 2023
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                    BSNL is not providing proper internet connection. Internet getting disconnected every few days. Complained is raised but there is no resolution to it
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    My issue is still not resolved
                    Reply
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                      U
                      Umran1209
                      from Secunderabad, Telangana
                      Jul 27, 2023
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                      I am trying to port my number [protected] through 1900. Rather than receiving UPC code I am getting a message "Your request for UPC has been delayed" then wih "Request for UPC number cannot be processed". while deducting charges for sms also.

                      I want to get UPC code inorder to port
                      +1 photos
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                        J
                        Jagajeeban Rout
                        Jul 23, 2023
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                        Address: Taliha, Rambag, Jajpur(755014)

                        I recharged 65rs for 1 month on bsnl, but my money was lost but recharge and I got a message on the recharge number that 65rs recharge successful, your validity will be till 22/07/2023, but IRecharged on 22/07/2023, that's why you solve my problem quickly.

                        Ref.[protected]
                        And recharge with Rs.65 by [protected]
                        And recharged number is [protected]
                        Please selved my problem as soon as possible.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          D
                          drAmit karnik
                          Jul 19, 2023
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                          I got my landline [protected] ( Connection name : Shyam Karnik), disconnected in 2017, after paying all the current bills. Disconnection of line was done.

                          After a period of 6 years, i.e in July 2023, they have sent a legal notice of pending 2450 INR.
                          No previous intimation was done in all these years.
                          Also they never refunded the security deposit of INR 2000.

                          Our landline connection was in Baikunthpur (497335), Chattishgarh.
                          We have shifted to lucknow for past 2 years after vacating our residence.
                          No one is residing at the said premises in chattishgarh.

                          Kindly look into the matter as it is causing mental and emotional harassment to my Father Shyam Karnik who is suffering from Parkinson's Disease and heart disease.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            R
                            Raha_5
                            Jul 18, 2023
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                            Hello sir, I have done a wrong recharge plan on my bsnl mobile number, I have tried to contact through the complaint massage number but couldn't able to send it. Please help me to reclaim the amount of my reachrge, by mistake I have done a useless special recharge plan please help me to get the money back .
                            REV [protected][protected]
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                              R
                              Raha_5
                              Jul 18, 2023
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                              Hello sir, I have done a wrong recharge plan on my bsnl mobile number and wants the money back ...I tried to contact the help line number through but the massage was not delivering. ..please help
                              REV[protected] [protected]
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                                V
                                Vipin PC
                                Jul 18, 2023
                                Resolved
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                                Resolved

                                I have made several request to 1900 for UPC port from my BSNL mobile number. Just after sending getting the text I’m getting “ Your request for UPC has been delayed. Please wait while your request is being processed.” and then getting another message "Request for UPC for your mobile no. 994666**** could not be processed. Please retry after some time". Nothing more than that and the sms charges are still deducted. I have called up BSNL customer care and they have informed me that there is nothing they can do about this from their end.
                                +1 photos
                                Jul 18, 2023
                                Complaint marked as Resolved 
                                My request for porting has been accepted and I have received the UPC. Thank you for your help.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  C
                                  Chaitanya999
                                  Jul 17, 2023
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                                  Not receiving UPC Number from BSNL. Looks like they are doing it intentionally. A message comes saying 'delayed' and later another message saying 'could not process, try again'. This is repetitive and is common among most of the customers. It is continuing since last 2 yrs and this is violation of the regulations from TRAI.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sankalp_Sh
                                    from Raipur, Chhattisgarh
                                    Jul 13, 2023
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                                    Address: AIIMS Residential Complex Kabir Nagar Tatibandh Raipur Chhattisgarh

                                    My internet connection has not been functioning since June 2023.
                                    BSNL took twice the routine charges for the change of modem and despite of which the Internet is non functional. I have made several complaints to the customer care number with no response from the BSNL.
                                    I request you to kindly book a formal complaint with the firm.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      D
                                      Deepakray
                                      Jul 13, 2023
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                                      Address: Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal

                                      Dear Authority,

                                      This is to inform you that there is Two BSNL telephone pole touching my boundary walls of my house which is of no use . This is causing a lot of problem to me as children's and people are getting inside our house when we are not there and taking our fruits and vegetables from our gardens. So I request you to remove or relocate this telephone pole from the boundary of my house .

                                      For this I will be very thankful to you, please oblige.

                                      Location Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal
                                      +3 photos
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