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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15978
Resolved
6090
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9888
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 7

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A
A K Singh2023
from NOIDA, Uttar Pradesh
Aug 25, 2023
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Website: BSNL

I send SMS for port out from BSNL but not getting any response from 1901,
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    J
    Julies1800
    from Chennai, Tamil Nadu
    Aug 24, 2023
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    I am trying two days for UPC Code. Your request for upc has been delayed. Please wait and again it shows UPC could not be processed. Trying for 2 two days
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      C
      coolguysri
      Aug 24, 2023
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      Address: Hyderabad

      I have tried to generate UPC number 3 times, but every time getting below 2 messages

      1) Your request for UPC has been delayed. Please wait while your request is being processed.

      2) Request for UPC for your mobile no. 8985xxxxxx could not be processed. Please retry after some time.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        adibhatk96
        Aug 23, 2023
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        Address: Shimoga - 577203

        Reporting this from Shimoga. I've been using BSNL Bharat fiber broadband. from last couple of years, and the service has been mostly disappointing.

        I've faced connection downtime multiple times. Once it goes down it takes hours to recover. And this is happening during peak usage hours. As first measure I try to call the guy who installed the connection, but he usually never picks up to address the issue 😐

        Only way is to lodge complaint from bsnl portal - after this the issue mostly gets resolved but they take long time for this.

        We chose to get bsnl connection as there no other option like Jio/airtel. It's just been really bad experience using BSNL broadband and I'm just regretting and adjusting with it. I'm sure this is the case with most of the other BSNL subscribers.

        Dear BSNL team, if you get to read this, please you need to improve on your customer service a lot!
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          M
          MahendraPanchal5335
          Aug 19, 2023
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          Resolved

          Regarding SMS service

          From last three days I am trying to send message from my BSNL number but due to technical problem I am unable to send message.
          About this problem also talk with customer service but no satisfactory reply. Please solve the problem as soon as possible.
          Mobile no. [protected]
          E-mail:[protected]@gmail.com...
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          P
          [email protected]
          Aug 19, 2023
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          Address: Opposite to Ayilakkad post office in Edappal village, malappuram District, Kerala. 679576.

          An unused bsnl telephone pole is existing at the entry point of the Mukkilappady to south field road at Ayilakkad, Edappal village and panchayat, Malappuram District, Kerala. Pin 679576. Now the road is being converted to 9ft Concrete road by the state govt fund. It is requested to remove / shift to suitable place away from the entrance for facilitating the construction.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            D
            Dharma_12122
            Aug 18, 2023
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            Anytime I try to port the number after I send port request I receive this message
            1)Your request for UPC has been delayed. Please wait while your request is being processed.
            Then after 2 min I receive another msg
            2)Request for UPC for your mobile no. 9×××××××could not be processed. Please retry after some time.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              sfoa
              Aug 17, 2023
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              Address: SRIVATSA FLAT OWNERS ASSOCIATION, MAHALINGAPURAM, CHENNAI, Chennai, Tamil Nadu

              We have rented out a portion of our building roof top to BSNL, Chennai since last 20 years.

              BSNL, Chennai has been irregular in payment of RENT. We have not received GSM Tower Rent since January 2023.

              Our Customer No 5020801, Chennai

              We are unable to get any positive response from BSNL accounts Officials and every time they say, "FROM NEXT MONTH" you'd receive rent.

              Chennai Corporation has been levying Property Tax on the GSM Towers and we have to pay very heavy sum, every half year. We have paid, April - Sept'23, half yearly Property Tax to Chennai Corporation from our own resources, whereas, it should be BSNL who should be charged penalty and interest for delay in payment of GSM Tower Rent.

              I want this forum to solve our problem at the earliest.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                M
                Manikandan Gurumoorthy
                from Chennai, Tamil Nadu
                Aug 17, 2023
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                I'm using BSNL landline and it's getting dead often thrice in a month. I need this to be fixed and resolved immediately otherwise I have no choice of changing network. Thank You!
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  C
                  C D JOY
                  Aug 11, 2023
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                  Address: NAMBILLY,OKKAL P O KALADY

                  My land line[protected] is not working from last 2 months and raised complaint through 198 several times and got the message, your complaint resolved. One guy came there and told, it is the cable laying through road.But every month you are sending bills for the fault phone.Pl arrange to repair my phone and waive the two months rent
                  I expect a immediate action and response in this matter.

                  C D BABY
                  [protected]
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                    A
                    Ajay23535
                    from Nalgonda, Andhra Pradesh
                    Aug 10, 2023
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                    Address: nagar juna sagar

                    Dear bsnl,

                    i am writing to request a refund for an incorrect

                    mobile recharge that i made on[protected]. I accidentally

                    recharged the wrong mobile number [protected]

                    and would like to request a refund for the amount of 666

                    . The transaction id for this recharge is [protected]

                    thank you for your time and assistance in this mail.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      B
                      belkoni
                      Aug 7, 2023
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                      For more than last one hour I'm requesting to port my number [protected]. but only error I'm getting is your request cannot be processed, please retry after some time. Please help
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        N
                        North Rockers
                        Aug 4, 2023
                        Aug 4, 2023
                        This thread was updated on Aug 4, 2023
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                        Resolved

                        Fake Accounts spreading communal Hatred

                        Address: Bangalore
                        Website: www.consumercomplaints.in

                        Hi Team of Consumer Complaints,

                        Please delete these below two accounts who are defaming one person continously through yours forum and that person already done FIR against them and also named yours website too in his complaint, i can share you the snapshot of FIR too.

                        So please delete these 3 accounts who are fake like and even they have tried to exort money too from that person, see these days many fake rape...
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                        D
                        Deepakray
                        Aug 4, 2023
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                        Address: Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal

                        Dear Sir/Madam,

                        This is to inform that there is Two BSNL telephone pole touching my boundary walls of my house which is of no use . People are able to clime through Pole and get inside my Boundary and steeling thing away from my house So I request you to urgently remove or relocate this telephone pole from the boundary of my house .

                        For this I will be very thankful to you, please oblige.

                        Location Lakhi Bhawan opposite Abhinandan Marriage Hall BDO Para Kulti Dist Paschim Bardhaman Pin 713343 West Bengal
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          P
                          Prashant2310
                          Aug 4, 2023
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                          Address: Bhopal

                          UPC cannot be generated as there is an active request for the change of ownership for this number.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            M
                            Madhusudan Barat
                            from Bankura, West Bengal
                            Aug 3, 2023
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                            Resolved

                            Address: Bankura, West Bengal

                            Sir,

                            I, Madhusudan Barat, requested a new land line connectionon on 30/07/2023 with service no[protected]. Till now I have not got the connection, staying in BANKURA DISTRICT WEST BENGAL. Couple of times I met the corresponding officer in the BANKURA BSNL exchange. But poor response from the officer and it is of no use. No proper answer from them. I am afraid till how many days it will take to get the connection. But in other places people get the connection quickly.
                            MY MOB NO IS [protected]
                            SERVICE NO[protected]
                            CAF NO LA15021084

                            I am very much disappointed with this.
                            Aug 6, 2023
                            Complaint marked as Resolved 
                            Very good service
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              J
                              JatinM87
                              Aug 3, 2023
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                              Getting error message:
                              Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

                              Already tried 10 times. BSNL office says to call customer care and customer care tells to visit BSNL office.
                              Complaint has been registered-docket number is-3G31AP300184 - BSNL
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                M
                                Manikandan Gurumoorthy
                                from Chennai, Tamil Nadu
                                Aug 2, 2023
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                                My landline #[protected] was out of order for past few days. Raised ticket thru BSNL portal however no resolution. Still problem persists. I have no choice of changing network if this is not resolved. Landline getting dead often twice in every two months once. Hope this will resolved soon.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  G
                                  gulam0711
                                  from Kolkata, West Bengal
                                  Aug 1, 2023
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                                  Address: Garden reach road ward no 135 in front of mallick sons jewellers, Kolkata, West Bengal

                                  Respected sir I warn you remove a landline pole in front of our street (gali) there we face a very problem to take out the dead body (janaza) remove or shift it . Otherwise we will cut that pole and take legal notice you to your company . We have also filed many complaints to our nearest police station and respected ward councillor rubina naaz (ward no135) please look into this matter its a huge problem for us make any action
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    H
                                    Hariom S P
                                    Aug 1, 2023
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                                    Resolved

                                    I had done recharge of rs 147 on BSNL Selfcare app and done payment through google pay, my problem is that my amount is debited from my account but the recharge did'nt came. So I want that the money should be refunded to my account as soon as possible.

                                    Date of transaction:- 28/07/2023
                                    Recharge Amount:- 147
                                    UPI Transaction ID:[protected]
                                    Aug 2, 2023
                                    Complaint marked as Resolved 
                                    My problem is solved
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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