Show menu
Close
FAQ FAQ Sign in Sign in
Close
Bharat Sanchar Nigam [BSNL]
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 53%
Submit a Complaint
11320
COMPLAINTS
ADVERTISEMENT

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Website:
TwitterFacebook
Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 180 1503  [Mobile]
up
552
down
326
1800 345 1500  [Landline]
up
245
down
206
1800 345 1504  [Broadband]
up
143
down
134
up
35
down
62
1800 425 1957  [MPLS VPN]
up
30
down
59

Phone:
Phone:
up
96
down
90

Additional info

Assam +91 94 3502 4365

Andhra Pradesh (Hyderabad) +91 94 4002 4365

Andaman & Nicobar +91 94 3402 4365

Bihar +91 94 3102 4365, +91 94 3122 4365

Bengal +91 94 3402 4365

Chhattisgarh +91 94 2520 1234, +91 94 2520 1041

Chennai +91 94 4402 4365

Goa +91 94 2202 4365

Gujarat +91 94 2602 4365

Haryana +91 94 1602 4365

Himachal Pradesh +91 94 1802 4365

Jammu & Kashmir +91 94 1902 4365

Karnataka +91 94 4802 4365

Kerala +91 94 4702 4365

Kolkata +91 94 3302 4365

Rajasthan +91 94 1402 4365

Punjab +91 94 1702 4365

Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365

Maharashtra +91 94 2202 4365, +91 94 2212 4365

Orissa +91 94 3702 4365

Tamil Nadu +91 94 4302 4365, +91 94 4402 4365

Uttar Pradesh (E) +91 94 1502 4365

Uttar Pradesh (W) +91 94 1202 4365

Uttarkhand +91 94 1202 4365



BSNL Head Office

Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi

Tel: +91 94 4002 4365



BSNL Mobile Complaints Number – 198



DataOne Broadband:
1800 424 1600

Sancharnet Help Desk Service: 1957

CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503

BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504



View More Information...

Customer satisfaction rating
53%
Complaints
11320
Pending
0
Resolved
5946
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sort by:

 crown Realty on Nov 3, 2020
Hi, I am getting very high bill against my Landline number-033/26742627, for the last few month. Bill for the last month was Rs 1563. Can you please explain the reason for the same.

Complaint Status


[Nov 03, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

     Rajendra Menon on Nov 3, 2020
    I had a BSNL land line which I surrendered on 09.06.2020. Till date refund of security deposit is not received. My details:

    Name: Rajendra Menon
    Contacts: Tel [protected]; email: [protected]@gmail.com
    Landline no.[protected]
    Location: Vedapatti, Coimbatore
    Date of Surrender: 09.06.2020
    Surrender Receipt No. APHNUPCA19008584

    My email dtd 02.11.2020 to AO, Coimbatore elicited a response that my refund is approved and sent to Circle Office for further processing. Now it is over 4 months pending. Please look into and action.

    Thanks

    Complaint Status


    [Nov 03, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

       shyamal dey sannamath on Nov 3, 2020
      I surrendered my land phone on 26/7/2018 completing all formalities. But still I have not received the deposit money. Complained also before this. But nothing happened. Please arrange to refund the same earliest.

      Complaint Status


      [Nov 03, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

        Bharat Sanchar Nigam [BSNL] — My BSNL sim is not working

         Rubaina Yasmin on Nov 2, 2020
        My father's BSNL number has been inactive since the past 5 days.
        There's no service
        We have tried every possible...
        ADVERTISEMENT

        Bharat Sanchar Nigam [BSNL] — UPC cannot be generated as there are subsisting contractual obligations with your service provider.

         ABC_2015 on Nov 1, 2020
        BSNL is on 3G service and I'm getting pathetic data speed at my location. I am trying to port my number to another network...
        ADVERTISEMENT

         kiraa89 on Nov 1, 2020
        Have surrendered my BSNL broadband/Landline connection with Telephone#[protected] on September 2019 with closure letter including my bank details where the refund amount needs to be credited back.

        Its been a year and more and till now i have not received my refund amount.

        While submitting the request letter, BSNL has promised me that within 3 months(90 days) my refund amount would be credited to the submitted bank account.

        Need assistance for such a poor behavior of BSNL in not returning back the refundable security deposit.

        Complaint Status


        [Nov 01, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

          Bharat Sanchar Nigam [BSNL] — BSNL 3g coverage problem in karaikudi,tamilnadu-630003

           prathapkkd on Nov 1, 2020
          Hello i have ah problem in 3g coverage . i didn't undersatand why the 3g signal is down.in normal days i have 3 options...
          ADVERTISEMENT

           deeps!234 on Oct 31, 2020
          Receipt for payment of bills/demand notes. This receipt is generated from bsnl portal.

          Recharge Status FAIL 12-STATUS-DIAMETER_END_USER_SERVICE_DENIED
          Receipt No [protected]
          Transaction ID PGSM[protected]
          Transaction Date [protected]:[protected]:31:03
          Amount 50.00


          Recharge failed but money deducted from card

          Complaint Status


          [Nov 01, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

             gmadhavi roy on Oct 31, 2020
            Dear Sir/Madam
            My Bsnl connection no[protected] landline and broadband both are faulty since months.After series of complaints nothing has been done and every month huge bills are billed. In such case its my earnest request to disconnet the line totally. I do not want to have any more service from Bsnl.
            It ll be helpful if you do the disconnection asap

            Regards
            Madhavi

            Complaint Status


            [Oct 31, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

               camat92588 on Oct 31, 2020
              Respected Sir,

              I haven't subscribed any services related to BSNL, mainly "Allinone5p". But my balance amount is deduced on each day at a cost of Rs. 5.00 This is the unwanted one.
              I couldn't understand why these services got automatically activated. I even send 5 to 6 times SMS to stop these service.
              I request you to immediately stop this subscription now on my number [protected] and refund my deducted money otherwise I will file a complaint against your BSNL service provider.

              Do this ASAP.

              Complaint Status


              [Oct 31, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT

                 Dr P Kumar on Oct 31, 2020
                My number used my mother stopped showing any signal and not getting connected to cellone network. I recharged and was done successfully but still no idea where the monet went. the mobile no is [protected]. Name : Pankaj Kumar

                Complaint Status


                [Oct 31, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT

                   Kamal Jeet Kumar on Oct 30, 2020
                  My bsnl no is [protected] on 2nd October 2020, reacharge was unsuccessful but amount was debited and not refunded

                  Complaint Status


                  [Oct 30, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                     Saravanan Purushothaman on Oct 30, 2020
                    Dear Sir/Mam

                    i am Saravanan residing in following new address:

                    Could you please help me out to change my billing address to this new address from this old address, mentioned below.

                    As requested registered landline number[protected]

                    New Address:
                    Saravanan
                    No 43, R.R. Nagar, 2nd street, Near GTN College,
                    Dindigul, Tamilnadu-624005

                    Old Address:
                    Saravanan,
                    No 33/21 Thadicombu Road,
                    Dindigul, Tamilnadu-624001

                    Thanks,
                    Saravanan

                    Complaint Status


                    [Oct 30, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                       Manikandan1084 on Oct 30, 2020
                      Have booked for the Bharat FTTH connection (Plan 1277) on June 8, 2020, and paid the plan amount as a deposit. Initially, the BSNL JE and local cable operator agreed to give a connection and we brought the necessary things like modem, wire, etc. After one month they denied providing the connection stating various reasons. So I gave the closure letter to JE Thengamputtur on July 8, 2020 to request the refund of the deposit as the connection can't be given and she accepted the letter. I have provided the bank details along with the closure letter. It's been three months still I didn't get the deposit amount of Rs 1277. I request you to process the procedure and provide me the refund of the deposit Rs.1277. I have enclosed the cash receipt of the FTTP connection for reference.

                      Cash receipt details

                      MANIKANDAN ANNAMALAI ANNAMALAI NGC[protected]

                      [protected]

                      D.N.No./A.P.N. No.[protected]
                      CUST. ID:[protected] Inr(s) One Thousand Two Hundred Seventy-Seven Only.

                      Complaint Status


                      [Oct 30, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                        Bharat Sanchar Nigam [BSNL] — Landline and broadband services

                         jebalin jose on Oct 29, 2020
                        My landline number is[protected], BSNL tamilnadu. my landline r not working for 3days.i have made official complaint over...
                        ADVERTISEMENT

                        BSNL — BSNL Landline/Broadband Disconnect Request not being attended to

                         Sasirekha R on Oct 28, 2020
                        Been using BSNL Landline cum Broadband for past 8+ years. Used Annual prepay mode throughout. This September my subscription...
                        ADVERTISEMENT

                         simi jojan on Oct 28, 2020
                        From yesterday my prepaid sim card is not working. My hand set is okay. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand is not working too.Other BSNL sim cards used in same location work perfectly. Please help.

                        Complaint Status


                        [Oct 28, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT

                           mandeep xy on Oct 27, 2020
                          I have paid my biil on 21 october 2020 of rupees 1285 through upi for bsnl fibre but it is still showing bill not paid, customer care said no payment received, but I am having my confirmed transaction id. my number is [protected]


                          Bill paid

                          Complaint Status


                          [Oct 28, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT

                             Review Junction on Oct 27, 2020
                            Hi I was using bsnl wifi broadband from last 2 and half years. My bsnl landline no. was[protected] and account no. was [protected]. I paid around Rs. 2950 plus gst for the wifi device which was installed on the roof of my house and I was promised that during the disconnection i will get the refund of Rs. 2950 for the wifi device. I wasn't happy with their services so I requested bsnl to disconnect my wifi connection and requested to refund the refundable amount of wifi device. Bsnl disconnected my wifi and asked me to contact their private contractor for the refund of wifi device. I contacted them and asked them to remove the wifi device from my home and refund the amount. They promised me multiple times but they never came. Now they don't even pick my phone. I have been harrssed by bsnl and their private contractor. I want the refund of the device i.e Rs 2950 plus compensation for the harresment.

                            Ravi Khanna
                            IL/19 INDRALOK COLONY NEAR PANT VIHAR, SAHARANPUR, 247001
                            Mobile [protected]

                            Complaint Status


                            [Oct 27, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              ADVERTISEMENT

                               Ponnusamy V on Oct 26, 2020
                              Hi sir I'm ponnusamy, from senjerimalai, Coimbatore. I'm unable to send messages through my bsnl sim card though i recieve messages in it.

                              Complaint Status


                              [Oct 26, 2020] Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                ADVERTISEMENT

                                Featured Complaints

                                ADVERTISEMENT