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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
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6089
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9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 4

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N
Narendra Gole
Oct 4, 2023
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Receipt for Payment of Bills/Demand notes. This Receipt is generated from BSNL Portal.
Receipt No [protected]
Transaction ID PGSM[protected]
Transaction Date[protected]:17:44
Amount Rs. 1499.00/-
Phone No [protected]
Bank Reference No IGAQDYRHG7

Payment is successful but service not restored.
Complaints regarding this are not attended.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    R
    riteshsaxena7
    Oct 3, 2023
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    Error received when requesting UPC no. to port my BSNL Prepaid number - [protected]
    "upc cannot be generated due to contractual obligations"
    Customer request closed with no resolution after 15 days. Called customer care multiple times but no help.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Shadevpur
      Oct 2, 2023
      Oct 3, 2023
      This thread was updated on Oct 3, 2023
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      I m sakshi sharma I paid my wifi bill rupees 589 but my bill is still pending and I done my payment through federal BSNL payment via UPI but sucessful not done plz show concern to my complain or resolve it as soon as possible
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      When I will get my response
      Reply
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        R
        Ravi Ranjan Gupta
        Oct 2, 2023
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        Address: MOHAMMAPUR Gopalganj Bihar 841423

        I am Ravi Ranjana Kumar wifi telephone number [protected] I want to disconnected wifi connection
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          M
          Mohd shakoor ch
          from POONCH, Jammu and Kashmir
          Sep 30, 2023
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          Address: VILLAGE TRARANWALI

          My bsnl no [protected]
          Is showing invalid sim
          Please resolve my problem
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            V
            vkayatn
            from Hyderabad, Telangana
            Sep 30, 2023
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            Its disgusting to say that every time we make call there will be a caller tune before the call is connected, its so horrible to listen the caller tunes and waste of time
            why should bsnl want to subject its prepaid consumers to a torture by forcibly applying caller tunes as part of prepaid recharge
            we dont need the ### caller tune crap as part of recharge, by charging for the caller tunes recharge amount is increased
            its waste and compelling consumer to listen dirty voices before connecting calls
            if bsnl want to sell caller tunes, make it a different pack and people who like will buy
            and make the prepaid call recharge packs free from forced caller tunes and offer reduced prices, with this offer bsnl can get more prepaid sales, example validity recharge without caller tune and special recharge of caller tune
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              D
              Dq vetri
              Sep 24, 2023
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              I want to get call history of this number [protected] to [protected]@gmail.com
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                R
                riteshsaxena7
                Sep 23, 2023
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                Resolved

                UPC cannot be generated due to contractual obligations

                Website: bsnl.co.in

                Error received when requesting UPC no. to port my BSNL Prepaid number - "upc cannot be generated due to contractual obligations"
                Customer request (I[protected]) closed with no resolution after 20 days. Called customer care multiple times but no help.
                Mobile:[protected]...
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                S
                snehalgandhi
                from Chennai, Tamil Nadu
                Sep 22, 2023
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                Address: B/19 Saibaba Nagar Society, Link Road Bharuch 392001

                Dear Authority,
                This is to inform you that there is a BSNL telephone pole in front of my house which is of no use . This is causing a lot of parking problem of my vehicle . So I request you to remove or relocate this telephone pole from the front of my house .
                For this I will be very thankful to you, please oblige.

                Regards

                Snehal Gandhi
                B/19 Saibaba Nagar Society Link Road
                Bharuch: 392001
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  M
                  Manikandan Gurumoorthy
                  from Chennai, Tamil Nadu
                  Sep 19, 2023
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                  Noisy Line is very high and it's happening often with BSNL landline user. I have no other choice of changing network if this issue persists. Please resolve this at the earliest. Thank You!
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sai Manikanta Andey
                    Sep 19, 2023
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                    I recently payed the same bill twice for broadband, so please refund my amount that I've payed extra and also for a plan of 599 60mbps I'm getting 840 to 900 rs as bill for every month which is very high I'm seeking an answer please resolve as soon as possible.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      S
                      S.Ghosh.Amp
                      Sep 17, 2023
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                      It's been almost one month, several times I called and requested BSNL staff for broadband connection since the middle of August but they are not taking it seriously, not providing us the connection & constantly lying to us. They took my documents and completed the KYC on 8th August, as I got the message. But still, they haven't been able to deliver the connection. And if they are asked for it, every time they say today or tomorrow you will get but it's just a lie. If they can't provide the connection or having any issues then they directly tell us so that we get confirmation at least and look for any other network. It's Very unexpected and disappointing.
                      +2 photos
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                        ushavr1968
                        Sep 15, 2023
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                        Whenever a PORT request for a BSNL number is raised and sent to 1900, we receive response from 1901 with "Your request for UPC has been delayed. Please wait while your request is being processed."/instead of validbUPC.

                        This is really upsetting even after send out multiple requests.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          J
                          JYOTHIDHAR
                          Sep 14, 2023
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                          Address: 18-9-58, Beside Wines, Near Gandhi Statue, Police Station Road, Chandrayan Gutta, Hyderabad, Telangana, 500005.

                          18-9-58, Beside Wines, Near Gandhi Statue, Police Station Road, Chandrayan Gutta, Hyderabad, Telangana, 500005.

                          Dear sir/madam,

                          This correspondence is to notify regarding a pole that has been causing mobility problems lately in my house. Request your kind consideration to shift/remove it at the earliest. Complete address is mentioned below along with photograph of the pole.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            R
                            Rajani Sreenath
                            from Mysore, Karnataka
                            Sep 14, 2023
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                            Resolved

                            Shifting of telephone box

                            Address: No.972, 14th main, TK Layout,

                            Having difficulty in parking car and residents are throwing thrash in front of the house. Hence requesting to shift this box....
                            +1 photos
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                            M
                            Manikandan Gurumoorthy
                            from Chennai, Tamil Nadu
                            Sep 14, 2023
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                            Noisy line and call dropping issue happening often. Booked complaint through portal. Please resolve this issue. Thank You!
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              A
                              atn654
                              Sep 12, 2023
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                              I have tried to generate UPC number 5 times, but every time getting below 2 messages

                              1) Your request for UPC has been delayed. Please wait while your request is being processed.

                              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                Akash_R
                                from Chennai, Tamil Nadu
                                Sep 11, 2023
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                                Address: Chennai

                                Hello.
                                My messages are getting received by 1900. But the UPC Code is not being sent by the provider.
                                I have been trying for 3 days now.
                                The messages say that " Request for UPC for your mobile no. could not be processed. Please retry after some time. "
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  O
                                  Omanakurup
                                  Sep 11, 2023
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                                  I'm unable to port from BSNL, each time when I try to send a port request, I'm getting an error response "Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time".
                                  Each time it cost 1.2 rs per request. I've already spent more than 10 rupees for this. They're simply looting the customers.
                                  +1 photos
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                                    J
                                    Jerome S Nambadan
                                    Sep 11, 2023
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                                    I have tried to port my bsnl sim but i'm receiving 2 messages saying upc is delayed and ipc code is not generated respectively, What should i do?
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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