Bharat Sanchar Nigam [BSNL] Complaints & Reviews

read the matter from the bottom of this complaint


reply which i send to the mail which i got from agm op cmts

the reply which i got from u is quiet funny, in my compliant i've clearly mentioned that i've activated the gprs on my no., as i've the previous experience with bsnl on other cases i personnaly went to the customer care centre at upplam rd and the activation job has been completed through ur customer care people, on the first day itsel[censored]r guys who were on the desk has clearly told me that this plan is not going to work out as many has made complaint on this, still i had a little bit hope and proceeded with the plan, as in ur reply u r mentioning that gprs is not activated then were the 230 rupees has gone from my account have u gone through this matter, before giving the complaint to u i've spoken to one o[censored]r officer mr paulson on [protected] at mobile services what this gentlemen has told to me was gprs is activated on my no. and on his instruction for verification i went to pgmt office met one mr vinu on the 6th floor he has gone through the whole procedure at last he also left me on the road. after complaing to u i had thrown the case out from my mind, when i got the reply from u making mockery of me, so i thought to inform u the every aspect of the case, and about the efficency o[censored]r staff. i dont know what is u in bsnl, but before sending these type of reply to a suscriber just go through the case and reply, and i[censored] r not in a position to reply give the case to the guy who can handle it,


Sir,

Unlimited GPRS using Special Tariff Voucher 230 can be availed by the existing GPRS customers for one month unlimited GPRS. The mobile number [protected] does not have GPRS facility. So you should first activate GPRS by sending GPRSPRE to 53733 as SMS. After getting confirmation SMS on activation of GPRS, you must sent ur handset make and model number to 58354 for the configuration settings. Eg: Nokia N70. After receiving and saving the Configuration settings for GPRS, you can start browsing the internet.

Thank you for being with BSNL.

Warm Regards,

AGM OP CMTS,
MS, BSNL,
Kerala.

On 11/10/09, kuttoos gireesh <[protected]@yahoo.com> wrote:
mob no-[protected]
GIREESH, TC-12/1503/1, THEERTHAM KUNNUKUZHI,VANCHIYOOR PO TRIVANDRUM


this is in regard of the msg i've received on my prepaid mobile no-[protected] from bsnl, saying u 've started the new gprs 230 unlimited plan for the prepaid customer, as per that i've taken the steps to activate the facility on my cell, as per the instruction i've send the sms and i've receives the settings for installation and Rs 230 has got cut from my account, after installing the setting ie on 09 nov morning, i just made a query with the call centre no [protected], the reply which i got from the desk was it will take 24hrs time to activate in certain cell models, whn i contacted the csc at uppalam rd their reply is quiet different from the earlier one, it will take few more days to get it activated as your server is not updated for the new plan, if it so i want a reply from u why bsnl has sent the sms to the customers once u are not ready to take the task, if this is the thing u can do me favour u can deactivate my gprs activation, and credit the 230 amt back into my account.

the service not resumed the bill payed.

I bought a BSNL EVDO card on 20.11.2009. The speed seems to be only about 200 kbps though they say that the speed can be upto 2.4 mbps.
This speed of 200 kbps is too low and the price is 650RS/month which is too high for this speed.
I request BSNL to take steps to improve the speed of EVDO cards.

My Bsnl Landline[protected]. CONSUMER NO:=[protected]
Raigarh,Chhattisgarh

I was facing contant problems like no DIAL TONE, DEAD PHONE, NO LINK,NETWORK BUSY.

So i had decided of dropping my connection and filled an application also for disconnection on 22 OCTOBER with all the formalities done.
but they are not disconnecting my number and the monthly rental charges are still going on and i m getting the bills till now.
I had also withdrawn Plan 151 on 1st october,but it is also included on my October bill.

The person there are not ready to talk properly and everytime they talk of false promises
This is v.poor services n shameful

Kindle help me as soon as possible

I am using BSNL EVDO service since April 2009. Initially the service was ok, but now after the launch of reliance Netconnect Plus the speeds have slashes dramatically. I visited the Model colony exchange many times they changed my device also but no change in speeds. Now when I am talking to them they are saying surrender your connection if you are not satisfied.

Should I expect such type of response from a company like BSNL?

I am very much sure these guys will not relax unless they convert BSNL into a sick company.

To,
Divisional Engineer (2471 exchange, Kolkata)

I have applied for shifting of my telephone no.2471 0661 from 12 D/18, Naktala Lane, Kolkata 700047 to premises no. 10P, D.P.P. Road, 1st Floor, Kolkata 700047 almost a week back. I have carried the telephone instrument myself but did not carry the connection box since it was broken. In the circumstances I request you to immediately give the connection at my new address and supply a connection box for which I shall pay the necessary charges if required. You're immediate action is solicited.

Thank You,
Yours Faithfully
Sandip Das

Good Day,

My family gets a number of blank calls from number [protected] and [protected] ever now and than it disturbs us a lot. when any ladies from my home picks up the phone he harass us by speaking dirty words and so. This is carried our from almost 5 months we are fed up with it. Please help us to stop this calls.

Thanks
Khaja

Dear Sir,
I am user of BSNL Pune land line for more than 20 yrs. MyTel No is 25670565.
For past 6 months we are not getting telephone bills either thru post or BSNL. My tel no falls under Model colony exchange. When inquired with exchange it was given to under stand that responsibility of the distribution of bills has been given to the linemen of the area. when contacted linemen on the no provided by Model Colony exchange they tell us that they do not have bills, it will come thru post. When contacted post office they informed us that there is dispute between BSNL & Post dept. over delivery charges of the bills & there fore P&T dept no more delivering bills.
Whole Deccan Gymkhana Area bill distribution is in mess & I have been paying bill by personally going to exchange, collecting duplicate bill ( Which does not have details) & paying at Model colony cash counter.
Nobody from BSNL Model colony could reply to this lapse & ineffiency on their part of work for which government pays them handsome salaryes. Replies from Linemen are always arrogent.
Can any body help the BSNL, Pune customers in getting bills on time?????
Thank You,
Ganesh Gokhale,
Pune- 411004
(M.S.)

Sir i am Routu Ravi new subscriber in Broadband Telephone No.[protected] in connection with 21oct09 but first bill is Rs.289/- in my address, but employees use broadband 20% Discount in bill. today 18 Nov 09 one certificate submitted (proof of employee) to JE, Tekkali. JE Tekkali this certificate is not valid ur pay certificate produce. i am suffering and leave continue 3months above but not produce pay certificate. The JE, TEkkali talk to mysel[censored]r suspended or any case with u
what is the problem sir JE Tekkali. i am joining as Mandal Revenue Inspector, Kotabommali please considered this complaint. i know english sir only telugu but any wrong words please consideration.
i am very very feel sir. this information is correct sir not joke (one person is witness sir)

MY MOBILE NO:[protected] , I AM FACING DAILY SMS AND CALLS ABOUT ADVT.OF PRODUCT BY DEFAULT I HAVE ALSO PAID ENOUGH MONY.

NOW I WANT TO THIS TYPE OF ADVT.CALLS AND SMS

AWATING FOR YOUR EARLY RESPONSE

THANKING YOU,

A.K.MISHRA

Sir,
My phone used be out of order for nearly 15 days in every month but then also the bill used to come more than Rs.800 per month generally. Keeping this thing in mind I didn't pay the bill from july2008 to Jan2009, due to the above problem. the billing cycle is 2 months.
So my connection got cut in january2009.
Recently, I applied to check the bill details of my number,[protected] , the person in BSNL office , Bhopalgarh (Distt. Jodhpur(Raj.)), says that they don't have details available.
Sir , can't I get the bills details of the month Oct2008-Dec 2008.

Sir, I request you that please provide me resolution for this problem. the outstanding is Rs2500.
.

thanking you

yours faithfully,
manish jangid

I have BSNL broadband connection. I really appreciate the bandwidth speed and the quality of BSNL, but recently, I'm having continuous problems with the service. I usually get the error 678 unable to connect the remote host. When I checked the Router Status it says that PPP is down. Which, as per my knowledge the issue at the exchange level. This happens very frequently and I had to raise many complaints in this regard. Apparently, the BSNL customer care which claims a 24/7 support never picked my calls after 10 PM anyday. The IVR says connecting to the customer care executive and just keeps on hold for ever. This happens only during night times. During the day they just close the tickets even if the status is still not resolved. This is really pathetic and I have to again create another ticket for the same issue which again takes a 24 hrs ETA. I feel BSNL should improve the quality of customer care and support and pickup in the market with such a best infrastructure in the country.

1. I had one BSNL sim card in name of my mother (Nirmala Roda) from Digras - Maharashtra. And we are using it for past 7-8 years ([protected]). Due to some reason the SIM card got currupted and we wanted to get that replaced.

2. The incharge at BSNL office in Digras - 445203 (Dist: Yavatmal, Maharashtra) started literally torchuring us, with all kind of rediculous demands.

3. Exactly when did this card stopped functioning. It should match the data in their databse, tha only he will do the needful.

4. After giving this info, What was the exact balance in the card. For God's sake no on can keeps on checking the prepaid balance every now and than.

5. Give a written complaint, FIR and what not. In so many frequent visits to the office, the card is now lost somewhere and it has balance of not less than 350 Rs.

6. I have one airtel number and once when that card was corrupted, it was replaced almost immediately, taking my photo id and written complaint.

I recieved a message for activating calling @ of 1 paisa per second. As per the instructions of the promotional message, which i recieved for the activation of ACT 1S scheme, i have sent a message and i have recieved confirmation message also but the scheme have not been activated on my mobile number.

My mobile no. is [protected].

Please help me in this regard

I HAD GIVEN A COMPLAINT ABOUT 2 WEEKS BACK ON THE NON AVAILABILITY OF NETTHROUGH THE BB CONNECTION...TILL TODAY[protected] THE ISSUE HAS NOT BEEN RESOLVED

I have a broadband connection from BSNL with home 250 plan. Due to non payment of bills it was disconnected for 25 days in october month. In this plan there is usage of 1GB free per month.

My usage was 760MB in five days for october month. My october bill shows very peculiar way of billing. The Monthly rental(Fixed) is reduced as pro rata basis for 5 days and My free usage is also reduced to 165MB. Remaining usage has been charged at the prevailing rate i.e. 90 paise/MB.

On the other hand if BSNL charges full rental and gives me free usage as per my plan i.e. 1GB/month my bill amount should not go that high.

Question is why free usage is pro-rated irrespective of whether my line is operational or not.

Its a free usage for a month not per day basis if i use broadband for 5 days in month or more is customer's choice.

I strongly feel this billing mechanism is not correct and is chaeting to customers.

Phone's been dead for last 3 weeks. 2 complaint numbers 34743 & 3711 given till date with no resolution. Last year phone was dead for 3 months & no credit given for dead period.

I have activated ISLAMIC DEVOTIONAL monthly SMS plan through BT - ONMOBILE

NOW I WANT TO DEACTIVATE THAT SERVICE

SO PLEASE DEACTIVATE THIS PLAN

MY NUMBER:[protected]

SEND ME A MESSAGE AFTER DEACTIVATION TO MY MOBILE

THANKS

I m from neemkathana district sikar rajasthan i have a connection so it was not working properly i have given so much complaint to neemkathana bsnl office
so i have request to cut my connection give my money back that i have given before activate the connection my number is [protected]

BSNL LANE PHONE Complaints - BSNL LAND LINE IS NOT WORKING

BSNL LANE PHONE

Respected Sir,

My Land Line No[protected], under Neendoor Telephone Exchange in Kottayam District, Kerala is not working since yesterday 24th september 2009. Of an on this problem exist due to various fault (Cable fault ?). Line also getting distubed often.

My age old Mother and father alone at home and I am working in uk, . Please treat the matter on priority