Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To,
OnMobile Global Limited
#26, Bannerghatta Road, J. P. Nagar, Phase III,
Bangalore - 560 076 - INDIA

Subject : To Unsubscribe Monthly Islam Devotional Services of Mobile No. [protected].

Reference : Messages from Onmobile Message Centre [protected], +12555020

Dear Sir,
With reference to captioned subject I Ratnadeep Singh Parihar would like to bring to your notice that Monthly Islam Devotional Services has been subscribed to my mobile no.[protected] from Augus 08, 2009, without my willingness I lodged my complaint to BSNL Customer care and this services has been unsubscribed. But again on October 08th I have recevied an SMS from +12555020 "Thank you for continuing Islam Devotional subscription Pack and Rs.20 has been deducted from my Balance whereas I have never opt such any option .
Now I don't want to continue this services any more. So before this services be Renewed without my willingness on Nov 08,2009. Kindly unsubscribe this services to my Mobile no.[protected] forever.

Thanks

Ratnadeep Singh Parihar

Very regularly my land line is turning to be out of order. As per the procedure, I have used 1500 facility, launched complaints, after that called the respective Selaiyur BSNL Exchange, Chennai, Tamilnadu. But after complaints, if the door is locked, there is no follow-up mechanism maintained by BSNL till the complaints are closed. Are they willingly doing it? Not sure, may be they might have negotiated with the Private service providers. Will RTI help in this matter?

I'm using a BSNL broadband service for past one year. The customer service is pathetic. There is no support provided by them during weekend. They promise you an ETA of 24 hrs for any problem. Apparently, they close all tickets without resolution in 24 hrs :)

I have a connectivity problem since past one month and raised N number of compliants with the 24/7 customer support at 1500/1504. But there is no response for resolution. When I try calling the numbers again for the status check the operators disconnect the call (by seeing the issue log).

I'm paying the bill without utilizing the service and I recommend not to go to BSNL for any service based on the bad service experience.

I wonder why the Govt owned ISP have such a bad service.


Thanks
Srikanth

I am staying in Hadapsar Pune. My Lindline number is[protected]. I am facing very high noise problem throgh by telephone. Noise is at such a high level, even one person will shout from other end we doesnt get his voice signal at our end. And now our telephone has now became just a showpice on our table, because we cant use that at all.
We have given complaint of this problem to BSNL many and many times, but the result is always same no reaponse from their end.
Once I Faxed a written complaint to BSNL Yerawada office, then one persone came to check the problem. He checked all the situation and agreed about noisy line. We then asked him that please resolve the problem. He said, " It will take 6 Months to resolve the problem." After that nobody came to fix the issue.This instance was happened before 8 Months ago. Still we are facing same problem even though we are paying all bills on regular times.

My phone remained dead for more than 15days in sept 09. It is dead again since 16th Oct 09. (Datewise complaint numbers at 2380198 are 16.10.[protected]; 21.10.[protected]; 22.10.[protected]; 26.10.[protected]; 30.10.[protected]; 4.11.[protected]. Every time a new complaint numer is given but nobody attends the complaint. Phone is still dead.
I personally requested to area JE Sri Jasveer Singh/ mob#[protected] on 26.10.09 and the SDO Mr Yadav/Mob#[protected] on 22.10.09; 26.10.09 & 3.11.09 but nothing happened. Now both of them are not even taking my phone calls.
I got my company's BSNL phone replaced by Reliance due to the similar problem. Don't you think you are favouring the private players in the industry by pushing your customers to get there BSNL lines disconnected???
Will anybody will take note???????????

AK Rastogi

THE TELEPHONE LINE IS DEAD FROM 03/10/09.AS MY MOTHER IS A SENIOR CITIZEN PLEASE ACCORD TOP PRIORITY TO MAKE THE PHONE WORKING IMMEDIATLY.TELEPHONE NUMBER IS[protected].ADDRESS - 2113/9.13TH MAIN RD,ANNANAGAR,CHENNAI-600040

i hav registered for the portal id in selfcare.sdc.bsnl.co.in given by the bsnl customer care and i even recived a call from there departmebt saying my registration has been and i can check my usage but since then the website has stopped working ?

I surrendered my bsnl landline on 08/22/2009 to tarikere branch. But still not received refund check from chickmagalore office. Please do the needful.

Boregowda
Machenahallli, Tarikere
Chickmagalore District
Tarikere-577228.
Landline No. 223648.

I have forgotten my bsnl portal ID password. Do not know how to recover it. I am not able to check my usage account. Pl. help.

DEAR SIR

I AM A CUSTOMER OF BSNL LAND LINE AND BROADBAND. I AM NOT ABLE TO SEE THE BROADBAND USAGE DETAIL ON THE SITE www.data.bsnl.in EVEN FOR THE CURRENT MONTH. WHEN I AM LOGING INTO THIS SITE AND WANT TO SEE THE BROADBAND USAGE DETAIL THERE IS SHOWING A DIALOGUE THAT"NO USAGE RECORD FOUND" IN SPITE OF GIVING THE RIGHT PORTAL ID AND PASSWORD. SO THAT I AM GETTING FEAR TO CONTINUE USE OF BROADBAND SERVICE BECAUSE WITHOUT SEEING THE USAGE DETAIL IT MAY BE INCREASE THE BILL. SO THAT PLEASE SOLVE THIS PROBLEM IMMEDIATELY

THANKING YOU.

Sir,
Im ramesh last week tuesday(27/10/2009) i got a call from bsnl number the number is[protected]number as i received). The person(Ranjith) said he is working in First Advantage an american background verification company . he asked me about my detail. Then said our company found out your are mention [censored] experience in your resume . Then he asked 15,000 rupees to be transfer to his SBI account .But im having real experience. so i got doubt and scold that guy.i said im going to give a police complaint then he cut the call.This complaint needs to take action other wise. Some other innocent people will be cheated by the same person.

My grievance is as follows:
First of all I lost my confidence with BSNL Service.
I have applied for BSNL Broadband with Telephone line for the date
[protected]. As per the BSNL website says It has to be provided within three days
(I will agree If any technical feasibility is there in the sense it may take time)
But not upto one month if iam not wrong.They have given landline connection only
on the date[protected]Friday). Before this I met a lineman (Mr.Thippeswamy) on
the date[protected] and he also identified the available telephone path and requirement
of modem from myside (He collected required ID proofs also from my side)
After one week also there was no reply from the BSNL.
I called the BSNL office on the date[protected]. There reply was we couldnt identify
your area.This is ridiculous.After identifying the requirements, if a person says we
couldnt locate your area in the sense thats not considered as carelessness,more than
that it is arrogance. Again when I called twice after thie incidence there reply was
the concerned staff is not available. For your information my home is in Core city of the area
(Rajajinagar). Again they have given Telephone line on the date[protected] still they have
not provided Broadband connection and modem. Again as per our family member,s
observation the lineman,s response was too careless about the requirement and he is not
at all bothered about my family member,s suggestions.See I have applied for the broadband
related to my work, Till now Iam gaining uninvited mental pressure from BSNL just because
of these arrogance attitude.
I waited patiently till yesterday,but losing the hopes Iam mailing here.
If they require a bribe then only they can do it in the sense Iam not a person fit into there
requirement. Otherwise if they do there work as per there will and as per there time,
in the sense there many ways a consumer can sort it out.Please go through the attachment
for your referenece.
regards
Abdul Majeed

my landline has been dead since 25/10/09.
please do take necessary actions.

Sir,
Myself, Ramji B. Solanki, had received a message that i have won $2500. The sms was " WINNER[protected] is chosen for $2500 CASH prize, call +[protected] now". Sender: TM-BRW Message Centre: [protected], Date:20th october 2009. Time: 10:25:01. After get this message i called on that number +[protected] recieved by Mr. Hameed said that we tried to call u so many times, but i didnt recieve a single call from them. They said that u had win $3500 and said to register your details on phone and will contact within 2 days. After that we called there for 30 to 35 times and lost above Rs. 3500. But still we dont get any response from them. After trying so many time we called in BSNL customer care, MR Bharval had recieved a call and he also didnt gave any respsonse and make fun of me.Now i want reply within 5 days or i take some legal actions to BSNL..

Mr. R. B. Solanki,
Mob:[protected]
Mundra - Kutch
Gujarat India

i want my call details from 01 october to 02 november my contact number is [protected].
please send the all details of incoming/outgoing calls as soon as possible.

Hi i applied for new Broad Band connection on 3rd september in Medavakkam Bsnl Office.
At that time they said it will take 2 weeks to give the connection .
They said its not possible to give the connection in a week as they are laying underground cables.
i said 2 weeks is ok. But i didnt get the Broadband connection or the phone connection till now.
i use to go once in two weeks and ask about the connection.
now days they are not allowing the consumers to meet JE. The security takes the registration paper and enquires about it and says it will take 2 weeks.
while giving the connection for a bachelor they are asking will you pay the bill correctly.
but now what BSNL does . not able to give a BB connection or a phone connection for more than 60 days.
i dont think this is acceptable. As it a government organisation as they are government employees they earn a bad name for the organisation.
is their any way to call the BSNL higer officials to bring this issue to them????
will i get ther BB connection if i call the Bsnl officials ????

My bsnl phone no.[protected] is not working since last 3 months. I have called up exchange personnel directly almost 50 times, met JE, Cable section personnel but nothing has been done till date. My fixed monthly charges are 1000/- which I am paying every month without availing broadband service.

Our landline no.[protected] is dead since 2 days.

i am a bsnl landline customer for over 13 years in 2539 exchange in calcutta telecom dist. and i am a subscriber of bsnl broadband for over 4 years, i did not face any trouble till august 2009, but from september 2009 i couldn't work in internet because link in modem extinguished every 1/2 minute interval and my net is cut off, my telephone is also noisy. i lodged complain on almost everyday and exchange cheched my own accesories which are all in well condition, but the men in 2539 exch doesn't care to recty my connection, i also lodged complaint to area manager/ broadband/north cal tel. dist, but nobody take care about the problem. i have to bear pecunary loss for this worst service of bsnl broadbandin 2539 exch., now i am feeling helpless, i shall be ever grateful if anybody can help me to overcome this problem.

I m using BSNL's Dataone Broadband from last month, but facing a serious problem regarding connection i.e. disconnection of broadband i.e. linked failed.After 2 min (approx) i have to connect again and again. I have inform the officer regarding this problem, she told me that "tommorow our executive meet u to sort out this problem, but all gone in vain no one come from BSNL deptt. to sort out my prob. I think BSNL should change their punch line i.e. "BSNL Disconnecting India". Please do me favour regard this matter.