Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had deposited Rs 500/- in the process of applying for a New Phone and Broadband connection to BSNL Vengurla (Sindhudurg Dist, Maharashtra Pin 416516), the details of which are given below:
Demand note no: N1006996 dated 30/09/09.
It has been two months now and I have not got the connection yet. Each time I call the JTO who is responsible for the connection I get a different excuse (i.e if he picks up my call).
Kindly help me out.
- Regi

My landline[protected] is giving high noise since last 6 months. This is reported at several levels many times upto GM. But till date the problem is not resolved.

two years ago , i applied for new landline connection but i didnot get connection as yet.

I M REGULARLY BEING DISTURBED BY UNWANTED SMS SENT BY BSNL Bihar, BV 57070, BV 53030,BV 54000, etc. REPEATATION OF SMS IS TOO FAST THAT IT DISTURBS AND DIVERTS MY MIND. IT IS A MENTAL HARAASHMENT TOWARDS MY ROUTINE WORKS AND IMPORTANT MEETINGS. IF IT IS NOT BEING STOPPED IN NEXT 24 Hrs. I WILL BE FORCED TO TAKE HARD ACTION AGAINST THE SAID COMPANY.
MY NUMBER IS [protected] SINCE 2003. SINCE LAST TWO YEARS AVERAGE BALANCE AMOUNT IS MORE THAN Rs.5000/=.
NOT ONLY THAT, DESPITE OF SEVERAL REQUESTS TILL DATE MY 3G & GPRS ARE NOT ACTIVATED.

DEAR SIR,

MY MOBILE NUMBER IS [protected] WITH RS.325/- POSTPAID PLAN. AS PER THE SCHEME IN THIS PLAN THE COMPANY PROVIDES 5 MB OF GPRS USAGE FREE. THE COMPANY IS CHARGING GPRS FIXED MONTHLY CHARGE EXTRA.


SO I THINK THIS IS NOT FARE.

THANK YOU,


MURALI

CGM / BSNL / KOL

Sub: "How it looks:-" placed before CMD/BSNL" - case of Chinmay Kar
Ref: My E-mail dated. 20-08-09 to CMD, copy to you.

Refer to para (f)-should be (g) of your e-letter dated.[protected] which is reproduced.
"f) One free broadband modem (type-1) is granted as a very special case of humanitarian issue. This will be effective from August’09."
Further this has been confirmed by your local telephone exchange and zonal office Alipore

Since as per (f)-should be (g) above free modem takes effect from 01-08-09 necessary reduction has to be reflected in bill for Septr'09 (i.e. period from 01-08.09 to[protected]. Where as record shows as follows:-
May'09 = Rs.552/- Bill received & paid.
June'09 = Rs.552/- Bill received & paid.
July'09 = Rs.552/- Bill received & paid.
Aug'09 = Rs.552/- Bill yet to be received. Web information.
Thus there has been no reduction / change in bill due to implementation of orders mentioned above.

Could to disclose for our information the hidden magic / logic or strategy behind the screen.

All the remaining issues mentioned in letter dated[protected] remains outstanding / unsettled till date which may be noted. Thanks.


Chinmay Kar 14th Nov ' 2009
[protected]@yahoo.co.in

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[LETTER ISSUED ON 14-09-09]

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Wishing You Happy Diwali '09

I wish Diwali may bring joy, happiness and prosperity to all on this planet

CGM / BSNL

Kindly refer my E-mail dated 14th September 2009. I have received another bill of same amount i.e. Rs.552/- (Already paid). Your - very sorry- your departments reply awaited.
An immediate reply may please be ensured. Thanking you, Yours sincerely,

Chinmay Kar 20th Oct '2009

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Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

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[protected] [reminder]

CGM / Kol
C/ to: others for inf & n.a.

Kindly refer to my E-mail dated 14.09.09 followed by reminders. Till date no reply received with regard to magic billing as pointed out.
An early clarification will be highly appreciated. Thanking you.

Chinmay Kar 30th Nov ' 2009
[protected]@yahoo.co.in

Glitter Graphics


Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

To
Shri. Kuldeep Goyal,
Chairman-cum-Mg. Director
Bharat Sanchar Nigam Limited.
New Delhi.
Copy to all Directors / BSNL for kind information and suitable actions as deemed fit.

Dear Sir,
Sub: A formal case "How it looks:-" placed before CMD/BSNL
vide my e-mail dated. 07.02. 2009
Ref: 1) E-mails dt.09 &[protected] from your office in response.
2) My e-mail status report dt.21.03.2009
3) My follow up e-mail weekly status reports dated. 29.03.2009,
04.04.09 & 11.04.09, 18.04.09, 25.04.09*, 02.05.2009*
& 24.05.2009 sent to your office.

Your kind attention is invited to facts brought out vide my e-mail dated 07.03.2009, your reply vide e-mails dated 09 & 10.03.2009 and updated 8 Nos. weekly status report as detailed at above. Situation stands on date are narrated below for your personal information. Hard copy of this letter duly signed will be sent in due course for record. Due to acute physical constraints and inability to move out side well known to you causing delay in sending hard copy by post which may kindly be excused.

1. No reply / clarifications received from concerned CGM / Kolkata (Dr.S.K. Chakravarty <[protected]@bsnl.co.in>) i.e. only competent authority for my case. Issue neglected / ignored / lingered since 12.03.08 and up to 09 / 10.03.2009(interference by your office) made some adjustments in bills to rectify defects. Detail calculation of adjustments made mentioning relevant rules, provision of Act etc asked for vide my weekly status report(No.6) dated 25.04.2009 copy endst to CGM/Kol stands unattended. On receipt of details correlated issues will come up and as such case is not closed. However this clearly shows that this old disabled person is neglected / ignored / otherwise treated.

2. Data one e-mail not working properly right from the beginning. In this respect too many complains lodged with No. QBBNEW & BSNL Portal. [Ref may be seen from letter dated 07.03.09] Department were requested to either rectify defects as needed or let me know if it is a case my faulty operations. Weekly status report to you dated[protected] may kindly be referred to. No action till date. Is it not a case of neglect / ignorance / differential treatment to an old disabled person who cannot move outside freely?

4. Since I am an old aged Hemaparasis Disabled (60%) patient, cannot move freely outside and cannot attend office to office to chase my works, I, under compelled circumstance requested BSNL authority vide Portal reqn. to let me know the e-mail ID's of CAO, AO of Alipore. Since Nov'08 onwards all complains / request made are not attended tantamount to neglected / ignored. (For ready appreciation my photo is annexed hereto)

5. On the eve of WTD-2009 a request was made to CGM to consider some relief to old aged disabled persons. This was subsequently forwarded with a specific request made by a NGO to consider opening a Separate counter to deal only cases for old aged disabled person's cases for redress. Observance of Robindra Joyanti by Telephone office is appreciated but ignorance to considerNGO's proposal for a social welfare works for old age disability & disable is noted.

6. Your specific kind attention is invited to my weekly status report dated 25.04.2009 (7th Report) where in a major differential treatment made to this old aged disabled person by BSNL/Kolkata was indicated. Hope CGM/Kolkata will not hesitate to accept this allegation as a true and I will not require to produce documentary evidence (for both applicant and Mr.X) to establish that a Differential Treatment is made to this old aged disabled person as he cannot move and attend offices to pursue.

7. Recently I have made a specific request to BSNL / Kolkata to ensure BB speed 1400 to 1600kbps as made available to some customers of same locality. In my case I am facing much difficulty as because my BB speed is only 65 to 210kbps. [For ready appreciation copy of letter to BSNL is enclosed]. I am sure local authority will turn down my request on the so called plea of "Technical Problems"etc

Very sorry to encroach your valuable time but I am rather compelled to bring all these aspects to the knowledge of highest authority before it reaches the saturated situation. Thanks. Yours faithfully.

Kindly see attachments


Chinmay Kar 11.06.2009
Fax / Phone No.[protected]ID No.[protected]
A/III, Mala Apptt. 57 Banerjeepara Road , Kolkata-700041
E-mail IDs 1) [protected]@yahoo.co.in 2) [protected]@dataone.in

Mailed to:- 1) Kuldeep Goyal [protected]@bsnl.co.in 2) [protected]@bsnl.co.in 3) [protected]@bsnl.co.in 4) [protected]@bsnl.co.in 5) [protected]@bsnl.co.in 6)
[protected]@bsnl.co.in 7) [protected]@bsnl.co.in 8) "DDGPG-BSNL" <[protected]@bsnl.co.in>, 9) "Dr.S.K. Chakravarty" <[protected]@bsnl.co.in> 10) - Mr. A.K Sinha, CMD <[protected]@bsnl.in> 11) Mr. Lav Gupta <[protected]@bsnl.in>


[protected]@helpageindia.org




[protected]

Mr. Kuldeep Goyal, CMD / BSNL
Dr.S.K.Chakroborty, CGM /Kol

I do not think it is necessary to repeat and refer all the correspondences made to CGM / Kol and CMD / BSNL during past fifteen months and make larger this letter.

1) However para 6 of my E-mail dated. 11.06.2009 may please be referred to where in a specific case of differential treatment to this old aged disabled was indicated but till date no confirmation or refute letter received. As such issue is still on.

2) To day i.e. 24.06.09 I have received Tel. Bill for the month of June'09. It is found from the bill in question that a second case of differential treatment to this old aged disabled has taken place. For verification and appreciation please check up bill for the month Feb'09 and June'09 (March'09 to May'09 not referred as these includes rectifications of mistakes made by BSNL but till date details not supplied to me. Comments thereon kept reserved)

Vide actions taken by BSNL Co. as indicated at para 1 of my E-mail dated. 11.06.2009 it is clear that BSNL Co. was at fault but delayed the issue, neglected and treated in difference to this old aged disabled person. Now I am keenly interested to watch the administrative reactions on item (1) & (2) above by you.

Incidentally item 7 of letter dated 11.06.09 though assured, no result till date. Trouble continues.

With best wishes,




Copy to: National Director, HAI for information. This has in reference to Hon. Governor / West Bengal's letter No. 2438-G Dated. 16.06.2009











HUMAN RIGHT COMMISSION - REFERABLE CASE


Name of the Organisation Head of the Organisation
(Tel./Fax No./E-mail)
Rehabilitation Council of India (RCI),
B-22, Qutab Institutional Area,
New Delhi - 110 016
Website : http://www.rehabcouncil.nic.in
Major General (Retd) Ian Cardozo
Chairman
Tel :[protected], 26534287
Fax :[protected]
Email : [protected]@nde.vsnl.net.in
[protected]@ndc.vsnl.net.in

Chief Commissioner for Persons with Disabilities,
Sarojini House, 6, Bhagwan Dass Road,
New Delhi – 110001.
Website : http://www.ccdisabilities.nic.in
Dr. Manoj Kumar
CCD
Tel :[protected], 6054, 4762
Fax :[protected]
Email : [protected]@hub.nic.in

National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities,
9th Floor, Jeevan Prakash Building,
25, K. G. Marg, New Delhi – 110001.
Website : http://www.nationaltrust.org.in
Smt. Poonam Natarajan
Chairperson
Tel :[protected], EPBX-11
Email : [protected]@nic.in




Wishing You Happy Diwali '2009
I wish Diwali may bring joy, happiness and prosperity to all on this planet.

Festive season spread over a month since over and as such we may revert back to settle the long pending issues with a new sprit. Your kind cooperation and intervention solicited. Letter dated 29 September, 2009 placed below may kindly be seen.
Chinmay Kar 19th Oct' 2009




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From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: "How it looks:-" placed before CMD/BSNL
To: "CMD-BSNL" <[protected]@bsnl.co.in>
Cc: "trai" <[protected]@trai.gov.in>, "trai-finance" <[protected]@trai.gov.in>, "trai-secy" <[protected]@trai.gov.in>, "[protected]@nic.in" <[protected]@nic.in>
Date: Tuesday, 29 September, 2009, 11:23 AM
With best wishes to you for Vijaya ‘2009

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]

2) T.S / CGM's office e-mail dated.[protected] to me
copy to CMD & reply there to duly copy endst to you.
3) All the communications made so far to you are available at
your office may please be referred to.

This time your kind personal attention is invited to the entire issue rest with CGM / Kolkata right from 12-03-08 to till date. CGM / Kolkata might have made efforts to solve the issue but it appears that he has no control over his administration as such miserably failed to sort out. [All copies of correspondences are already available with CMD office]

Even interferences by your office in the shape of Post office manner, by just simply forwarding copy of the letter to CGM have however no impact on a decontrolled situation prevailing at CGM’s own office. Again CGM miserably failed (as he has practically no control over his administration) to sort out problems in all respect though digested a default rectified in improper manner & now even hesitant to accept a sue motto proposal given to settle the long outstanding case. However your kind personal attention is invited to my case in respect of matter arising out of letters already available with you / records. Some copies as ATTACHMENT already available with you are sent for ready reference for taking suitable action to close the long standing case. It is however be clearly be noted that unless the undersigned certifies that the case is closed it will be on. Simply departmental clearance will not be treated as case closed.

INCIDENTALLY IT MAY KINDLY BE NOTED THAT THIS IS A CASE OF EXTREME NEGLEGANCE, IGNORANCE AND A DIFFERENTIAL TREATMENT TO AN OLD AGED DISABLED (PWD) SR.CITIZEN BY CGM / BSNL /KOLKATA WHICH HAS BEEN REPEATEDLY REPORTED TO YOU.
Thanking you. Yours sincerely,
Chinmay Kar28th September'2009

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Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

Copy to TRAI for information and necessary action. As a regulatory authority this office needs to ensure weather their all instructions issued by them are being carried out by their leases concern. All relevant copies of letters are already available with TRAI which may kindly be seen and actions initiated accordingly.
Chinmay Kar[protected]

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Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

Copy to MOCIT for information. This is to bring it to the notice that copies of all letters in connection with the present case are already available with his office. As a Parent Unit Office He is requested to look into the case and instruct suitably so that long outstanding trouble is sorted out.


Chinmay Kar[protected]

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[protected]

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]
2) My E-mail to you & others dated[protected]


Your kind personal is once again invited to your e-mails and my earlier letters to you.

No reply, response nor various issues pointed out from time to time in different letters are yet to be attended by concerned CGM / BSNL- Kolkata Telephones. Your personal intervention solicited.

Thanking you, Yours sincerely,

************************************

[protected] [repeated]
CMD / BSNL

Reminded since no action initiated by local CGM / Kol to solve the issues pointed out and allowing passing time for indefinite long period. All the correspondences made so far are available with your office.

Being a Head of the organization it is expected that you will initiate suitable actions deemed necessary. Thanking you,


Chinmay Kar [30-11-09]

Dear Sir
Sub: Land line connection fault and cross connection problem
I am having distortion/unwanted noise problem in my landline mentioned above, from since last year and I have registered complaints through telephone and online many time (Request No.[protected]).
But I have still not got any proper solution from your part. I also have cross connection problem. I also raised a complaint on the charges without having connection for more than 45 days. I have conveyed the network problem many times to customer care representatives. So I need immediate solution for my problem. I used to get bills amounting maximum to Rs.400 , but without using the connection due to the noise problem I still get Rs.500 I also feel that billing is inapt Kindly check the bills for any charges related to cross connection.

Hello Sir I am sukhdial from Amritsar and my cell no is [protected]. This no a gprs plan activated and i request you plz deactivate a gprs plan

Sir,
Someone calls to my land line number from a mobile number and talks rubbish to my mother.. she tried to disconnect the call after the 1st time.. but, this person keeps on calling, even after we said that we would log complaint against him.. i searched the mobile tracker website and found the number being Airtel..
Please give me the details of the number or suggest me the steps that should be taken in order to stop this nuisance.
The Number is +91 [protected]

My contact details:
Siji Gopinathan
Mob no: [protected]
[protected]@yahoo.com

Dear friends i found the solution for your problem
type UNSUBCHAT and send it to 51819. this really works..
do this and give me your blessings for me as i did it by a 4 hr working thankyou

Resepected sir/madam,
our TEL NO S [protected]..............we are stayin in 46/52,MURTHY STREET EXTN,WEST MAMBALAM,CHENNAI-33..........for the last two to three weeks our landline phone s not working........i dont know whether the problem is with telephone or landline connection........when we disconnect the line and rest the phone sound is coming ,and after that we are not able to dial any other numbers. same line gets continued even if we cut that line....... sound s coming in the phone which is irritating....... we have already registered once or twice for the complaint.but there s no response and we are even tryin bsnl toll no 1500 but no one s responding......we are in a great urgent for the phone .so i kindly request u to hear this complaint and do the service as soon as possible.thank u........

My mobile no:[protected].There are some music station activated on my mobile without my knowledge.so please unsubscribe it.

respected sir,

as per the above subject here i mail to u the complaint of may IP address missing so i do not login my web pag on u said so as soon as plz provied my IP address with out sale.
my details are as followes
my Landline No.2363701
my mobile no:-[protected]

Thanks & Regardes,
Nilesh Zambre

i had a problem with WLL[protected] Nanded,maharastra).I thought its technical faults is going there.i am calling with my mobiles from Hyderabad,Andhra Pradesh (Airtel,Tata,Aircel,vodafone & Relaince Netwok) to WLL but its not connecting to WLL.
i complained alredy on the phone by oral but they sey that problem in (Airtel,Tata,Aircel.vodafone & Relaince At A.P.)

What should i do to solve this problem ???

I installed land line connection in the year 2006. Since then my land line is noisy. I made complaint about many times. J.E.& A.E said it can't be repaired it is a line fault. Not a single day it worked properly. I am really dejected. Some time it was very much noisy if i make complaint they will come on their own and they do something noise may be reduced but they won't totally clear the noise. Now my phone is dead for the last 10 days. I made a complaint one week back but still now nobody atteded the fault.(complaint no is[protected]. As they said if it can't be rectified my phone connection may please disconnected. Otherwise I am going to make complaint in the consumer court.

thanking you,

yours sincerely,
S.Kolanjiappan

Hi

I live in t. Nagar, area in chennai. Bsnl, i agree has got good coverage in india, but the worst part is that the signal is really bad.Inside buildings the signal drop is so bad, that we need to run out to the open to speak to people.

After so many complaints, its still the same. I am sure if bsnl signal problem is not rectified, there are lot of customers who have been using bsnl for so many years, will...

Sir,
i took bsnl cellone 525 plan 3 months ago.this is third time i am going to pay the bill, but the billing amount is too much this time(Rs 2283). i have paid last two bills well within time period.i am talking about the bill for the month of november '09 which is is beyond my understanding. i don't get how i got this amount bcoz i m sure that i havn't use phone so much during this month.plz solve my problem. my cell no. is [protected] and accnt no. is[protected].

I had surrendered my telephone serviceand handset on 26/03/2009 as I transferred to Delhi.Fortunately I took a number from accounts department, for any future communication with BSNL Ballygunge Phari.The accounts person concerned was K k Naskar[protected].They assured me that you will get your refund within 3 months.But as usual govt. attitude they ,till date had not refunded my security deposit.Accounts person had given a telephone number[protected]Mrs.Anuradha Chakravorty)cash dispatch.I called her at least 100 times to send my security money.But this BSNL non-sense persons are not refunding my money.
Is there any way out in this country to fight with such people and get my refund back.

My BSNL prepaid sim's expiry date was 24th oct-o9 but due to my cell phone was damaged due to some damage and i was not able to use my sim also after 10th oct-09 and after repaireing my cell i am surprised to see hat my sim shows zero balance against 5000+
when i talk to customer care he told me we can't do anything your sim valedity period is over
now what should i do?? will my 5000+ money waste???