Bharat Sanchar Nigam [BSNL] Complaints & Reviews

In the month of July 2009 I had opted for BB connection and chosen 250 home plan. And for that matter July & August 2009 BB usage bill was excessive (Rs. 5893/-) which I had paid. Again for Sep & Oct 2009 bill has come for Rs. 6289/- which is absolutely impossible. Therefore it is requested to look into this matter and rectify my bill for BB usage. Point no. 2, in the month of March-April 2009 I had paid the phone bill twice for Rs. 704/- and in the May-June 2009 bill it is showing as credit of Rs. 415/-, but till date that amount has not been adjusted in my subsequent bills. Hope you will do the needful.

I have lost my mobile bearing no.[protected] at rayagada railway station on 01/12/2009. hence please block my sim at your earliest.

MONEY WAS DEDUCTED ON ALL IN-COMING CALL ON 27TH NOV 2009(FROM09.00AM TO 09.00PM) ALTHOUGH I WAS NOT IN ROAMING.
I CONTACTED TO BSNL HELPLINE ON THE SAME DAY AT NEARLY 10.45PM AND THEY BOOKED MY COMPLAINT BEARING DOCKET NO. K[protected] & ASSURED ME TO RECALL ME WITHIN 24HRS. AFTER THEN NO CALL CAME.
ON 02nd DECEMBER AT 09.30 AM, AGAIN AFTER CALLING TO HELPLINE NO.[protected] A RECEPTIONIST NAMED MAHENDRA PRATAP BEHAVED AS AN WITHOUT LISTENING TO MY PROBLEM.
IS THIS CAN BE EXPECT FROM BSNL HELPLINE.
KINDLY INTERVENE IN MY PROBLEM.

Recently BSNL has changed the working website www.dataone.bsnl.in to www.selfcare.sdc.bsnl.co.in.. ( worst site, which never opens and it goes into search mode )

BSNL didn't provide any information of this change.. and i was trying the website www.dataone.bsnl.in daily for 15 days.. and when called 1500 ( in the queue for 20 minutes) they say that the site is changed..
and the registration was also difficult.

Is this the way of service you provide to the customer ? You should post the message in your old website stating the new website address change, that will make all the customer understand ..

Please improve your service, else you will be back when compared to the private ISP.

We are the BSNL subscriber and our landline is in the name of my father.Unfortunately he met a road accident and hence he expired.BSNL employees told us to submit the all the necessary documents within 45 days of the death.I have deposited all the documents within the duration in GM office to the nominated officer.He told me that we will get a sum of 50000 rupees within 15 days.But after 45 days of the deposited day i have got a letter from cholamandalam general insurance that it has been deposited lately and on 80 days of the death of my father.So,i am unable to know who is responsible for that BSNL or Cholamandalam.........

mera brodband april,2008 mufordganj, allahabad exchange me ag lag jane ke bad se band pada hai lekin apke bibhag dwara lagatar bill jodkar bheja ja raha hai jo ki galat hai is sambandh me kai complain bhi ki gai lekin apke bibhag dwara koi karbahi nahi ki gai mere bill ko jald se jald adjus kar diya jae. maine internet par BSNL coustmer care par complain No.[protected],[protected] &
[protected]
apke bibhag me bhi likhit complain No- R-1446 Dated[protected] di lekin abhi tak koi karwahi nahi ki gai.

I was utilizing BSNL broadband as [protected]@bsnl.in from Hyderabad. from November onwards I am not able to access my usage account and whenever I log in instead of my account page 'Welcome to Portal 6.1 and futher takes to IBM pages. On the top of my log in page a moving banner gives for usage account go to ' data exchange portal under BILLING_FEED_FILE/OCT_NEW Folder. God alone knows how to go to that folder.
For help, I tried to contact by phone the toll freenumber for BSNL broadband problems[protected] which always is engaged even at times like morning at 6.30 hrs and night at 10.30 hrs. I get repeatedly, even upto 30mts, the boring announcement 'You are our most valued (valueless!) customer, your are in queue.
Can somebody help to get back to the usage account of BSNL broadband. Unfortunately, BSNL services have deteriorated to unspeakable low levels.
Somebody at BSNL is able to see this and do something.

my bsnl broadband portal id not working so am unable to check my usage....

I had deposited Rs 500/- in the process of applying for a New Phone and Broadband connection to BSNL Vengurla (Sindhudurg Dist, Maharashtra Pin 416516), the details of which are given below:
Demand note no: N1006996 dated 30/09/09.
It has been two months now and I have not got the connection yet. Each time I call the JTO who is responsible for the connection I get a different excuse (i.e if he picks up my call).
Kindly help me out.
- Regi

My landline[protected] is giving high noise since last 6 months. This is reported at several levels many times upto GM. But till date the problem is not resolved.

two years ago , i applied for new landline connection but i didnot get connection as yet.

I M REGULARLY BEING DISTURBED BY UNWANTED SMS SENT BY BSNL Bihar, BV 57070, BV 53030,BV 54000, etc. REPEATATION OF SMS IS TOO FAST THAT IT DISTURBS AND DIVERTS MY MIND. IT IS A MENTAL HARAASHMENT TOWARDS MY ROUTINE WORKS AND IMPORTANT MEETINGS. IF IT IS NOT BEING STOPPED IN NEXT 24 Hrs. I WILL BE FORCED TO TAKE HARD ACTION AGAINST THE SAID COMPANY.
MY NUMBER IS [protected] SINCE 2003. SINCE LAST TWO YEARS AVERAGE BALANCE AMOUNT IS MORE THAN Rs.5000/=.
NOT ONLY THAT, DESPITE OF SEVERAL REQUESTS TILL DATE MY 3G & GPRS ARE NOT ACTIVATED.

DEAR SIR,

MY MOBILE NUMBER IS [protected] WITH RS.325/- POSTPAID PLAN. AS PER THE SCHEME IN THIS PLAN THE COMPANY PROVIDES 5 MB OF GPRS USAGE FREE. THE COMPANY IS CHARGING GPRS FIXED MONTHLY CHARGE EXTRA.


SO I THINK THIS IS NOT FARE.

THANK YOU,


MURALI

CGM / BSNL / KOL

Sub: "How it looks:-" placed before CMD/BSNL" - case of Chinmay Kar
Ref: My E-mail dated. 20-08-09 to CMD, copy to you.

Refer to para (f)-should be (g) of your e-letter dated.[protected] which is reproduced.
"f) One free broadband modem (type-1) is granted as a very special case of humanitarian issue. This will be effective from August’09."
Further this has been confirmed by your local telephone exchange and zonal office Alipore

Since as per (f)-should be (g) above free modem takes effect from 01-08-09 necessary reduction has to be reflected in bill for Septr'09 (i.e. period from 01-08.09 to[protected]. Where as record shows as follows:-
May'09 = Rs.552/- Bill received & paid.
June'09 = Rs.552/- Bill received & paid.
July'09 = Rs.552/- Bill received & paid.
Aug'09 = Rs.552/- Bill yet to be received. Web information.
Thus there has been no reduction / change in bill due to implementation of orders mentioned above.

Could to disclose for our information the hidden magic / logic or strategy behind the screen.

All the remaining issues mentioned in letter dated[protected] remains outstanding / unsettled till date which may be noted. Thanks.


Chinmay Kar 14th Nov ' 2009
[protected]@yahoo.co.in

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[LETTER ISSUED ON 14-09-09]

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Wishing You Happy Diwali '09

I wish Diwali may bring joy, happiness and prosperity to all on this planet

CGM / BSNL

Kindly refer my E-mail dated 14th September 2009. I have received another bill of same amount i.e. Rs.552/- (Already paid). Your - very sorry- your departments reply awaited.
An immediate reply may please be ensured. Thanking you, Yours sincerely,

Chinmay Kar 20th Oct '2009

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Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

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[protected] [reminder]

CGM / Kol
C/ to: others for inf & n.a.

Kindly refer to my E-mail dated 14.09.09 followed by reminders. Till date no reply received with regard to magic billing as pointed out.
An early clarification will be highly appreciated. Thanking you.

Chinmay Kar 30th Nov ' 2009
[protected]@yahoo.co.in

Glitter Graphics


Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

To
Shri. Kuldeep Goyal,
Chairman-cum-Mg. Director
Bharat Sanchar Nigam Limited.
New Delhi.
Copy to all Directors / BSNL for kind information and suitable actions as deemed fit.

Dear Sir,
Sub: A formal case "How it looks:-" placed before CMD/BSNL
vide my e-mail dated. 07.02. 2009
Ref: 1) E-mails dt.09 &[protected] from your office in response.
2) My e-mail status report dt.21.03.2009
3) My follow up e-mail weekly status reports dated. 29.03.2009,
04.04.09 & 11.04.09, 18.04.09, 25.04.09*, 02.05.2009*
& 24.05.2009 sent to your office.

Your kind attention is invited to facts brought out vide my e-mail dated 07.03.2009, your reply vide e-mails dated 09 & 10.03.2009 and updated 8 Nos. weekly status report as detailed at above. Situation stands on date are narrated below for your personal information. Hard copy of this letter duly signed will be sent in due course for record. Due to acute physical constraints and inability to move out side well known to you causing delay in sending hard copy by post which may kindly be excused.

1. No reply / clarifications received from concerned CGM / Kolkata (Dr.S.K. Chakravarty <[protected]@bsnl.co.in>) i.e. only competent authority for my case. Issue neglected / ignored / lingered since 12.03.08 and up to 09 / 10.03.2009(interference by your office) made some adjustments in bills to rectify defects. Detail calculation of adjustments made mentioning relevant rules, provision of Act etc asked for vide my weekly status report(No.6) dated 25.04.2009 copy endst to CGM/Kol stands unattended. On receipt of details correlated issues will come up and as such case is not closed. However this clearly shows that this old disabled person is neglected / ignored / otherwise treated.

2. Data one e-mail not working properly right from the beginning. In this respect too many complains lodged with No. QBBNEW & BSNL Portal. [Ref may be seen from letter dated 07.03.09] Department were requested to either rectify defects as needed or let me know if it is a case my faulty operations. Weekly status report to you dated[protected] may kindly be referred to. No action till date. Is it not a case of neglect / ignorance / differential treatment to an old disabled person who cannot move outside freely?

4. Since I am an old aged Hemaparasis Disabled (60%) patient, cannot move freely outside and cannot attend office to office to chase my works, I, under compelled circumstance requested BSNL authority vide Portal reqn. to let me know the e-mail ID's of CAO, AO of Alipore. Since Nov'08 onwards all complains / request made are not attended tantamount to neglected / ignored. (For ready appreciation my photo is annexed hereto)

5. On the eve of WTD-2009 a request was made to CGM to consider some relief to old aged disabled persons. This was subsequently forwarded with a specific request made by a NGO to consider opening a Separate counter to deal only cases for old aged disabled person's cases for redress. Observance of Robindra Joyanti by Telephone office is appreciated but ignorance to considerNGO's proposal for a social welfare works for old age disability & disable is noted.

6. Your specific kind attention is invited to my weekly status report dated 25.04.2009 (7th Report) where in a major differential treatment made to this old aged disabled person by BSNL/Kolkata was indicated. Hope CGM/Kolkata will not hesitate to accept this allegation as a true and I will not require to produce documentary evidence (for both applicant and Mr.X) to establish that a Differential Treatment is made to this old aged disabled person as he cannot move and attend offices to pursue.

7. Recently I have made a specific request to BSNL / Kolkata to ensure BB speed 1400 to 1600kbps as made available to some customers of same locality. In my case I am facing much difficulty as because my BB speed is only 65 to 210kbps. [For ready appreciation copy of letter to BSNL is enclosed]. I am sure local authority will turn down my request on the so called plea of "Technical Problems"etc

Very sorry to encroach your valuable time but I am rather compelled to bring all these aspects to the knowledge of highest authority before it reaches the saturated situation. Thanks. Yours faithfully.

Kindly see attachments


Chinmay Kar 11.06.2009
Fax / Phone No.[protected]ID No.[protected]
A/III, Mala Apptt. 57 Banerjeepara Road , Kolkata-700041
E-mail IDs 1) [protected]@yahoo.co.in 2) [protected]@dataone.in

Mailed to:- 1) Kuldeep Goyal [protected]@bsnl.co.in 2) [protected]@bsnl.co.in 3) [protected]@bsnl.co.in 4) [protected]@bsnl.co.in 5) [protected]@bsnl.co.in 6)
[protected]@bsnl.co.in 7) [protected]@bsnl.co.in 8) "DDGPG-BSNL" <[protected]@bsnl.co.in>, 9) "Dr.S.K. Chakravarty" <[protected]@bsnl.co.in> 10) - Mr. A.K Sinha, CMD <[protected]@bsnl.in> 11) Mr. Lav Gupta <[protected]@bsnl.in>


[protected]@helpageindia.org




[protected]

Mr. Kuldeep Goyal, CMD / BSNL
Dr.S.K.Chakroborty, CGM /Kol

I do not think it is necessary to repeat and refer all the correspondences made to CGM / Kol and CMD / BSNL during past fifteen months and make larger this letter.

1) However para 6 of my E-mail dated. 11.06.2009 may please be referred to where in a specific case of differential treatment to this old aged disabled was indicated but till date no confirmation or refute letter received. As such issue is still on.

2) To day i.e. 24.06.09 I have received Tel. Bill for the month of June'09. It is found from the bill in question that a second case of differential treatment to this old aged disabled has taken place. For verification and appreciation please check up bill for the month Feb'09 and June'09 (March'09 to May'09 not referred as these includes rectifications of mistakes made by BSNL but till date details not supplied to me. Comments thereon kept reserved)

Vide actions taken by BSNL Co. as indicated at para 1 of my E-mail dated. 11.06.2009 it is clear that BSNL Co. was at fault but delayed the issue, neglected and treated in difference to this old aged disabled person. Now I am keenly interested to watch the administrative reactions on item (1) & (2) above by you.

Incidentally item 7 of letter dated 11.06.09 though assured, no result till date. Trouble continues.

With best wishes,




Copy to: National Director, HAI for information. This has in reference to Hon. Governor / West Bengal's letter No. 2438-G Dated. 16.06.2009











HUMAN RIGHT COMMISSION - REFERABLE CASE


Name of the Organisation Head of the Organisation
(Tel./Fax No./E-mail)
Rehabilitation Council of India (RCI),
B-22, Qutab Institutional Area,
New Delhi - 110 016
Website : http://www.rehabcouncil.nic.in
Major General (Retd) Ian Cardozo
Chairman
Tel :[protected], 26534287
Fax :[protected]
Email : [protected]@nde.vsnl.net.in
[protected]@ndc.vsnl.net.in

Chief Commissioner for Persons with Disabilities,
Sarojini House, 6, Bhagwan Dass Road,
New Delhi – 110001.
Website : http://www.ccdisabilities.nic.in
Dr. Manoj Kumar
CCD
Tel :[protected], 6054, 4762
Fax :[protected]
Email : [protected]@hub.nic.in

National Trust for the Welfare of Persons with Autism, Cerebral Palsy, Mental Retardation and Multiple Disabilities,
9th Floor, Jeevan Prakash Building,
25, K. G. Marg, New Delhi – 110001.
Website : http://www.nationaltrust.org.in
Smt. Poonam Natarajan
Chairperson
Tel :[protected], EPBX-11
Email : [protected]@nic.in




Wishing You Happy Diwali '2009
I wish Diwali may bring joy, happiness and prosperity to all on this planet.

Festive season spread over a month since over and as such we may revert back to settle the long pending issues with a new sprit. Your kind cooperation and intervention solicited. Letter dated 29 September, 2009 placed below may kindly be seen.
Chinmay Kar 19th Oct' 2009




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From: Chinmay Kar <[protected]@yahoo.co.in>
Subject: "How it looks:-" placed before CMD/BSNL
To: "CMD-BSNL" <[protected]@bsnl.co.in>
Cc: "trai" <[protected]@trai.gov.in>, "trai-finance" <[protected]@trai.gov.in>, "trai-secy" <[protected]@trai.gov.in>, "[protected]@nic.in" <[protected]@nic.in>
Date: Tuesday, 29 September, 2009, 11:23 AM
With best wishes to you for Vijaya ‘2009

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]

2) T.S / CGM's office e-mail dated.[protected] to me
copy to CMD & reply there to duly copy endst to you.
3) All the communications made so far to you are available at
your office may please be referred to.

This time your kind personal attention is invited to the entire issue rest with CGM / Kolkata right from 12-03-08 to till date. CGM / Kolkata might have made efforts to solve the issue but it appears that he has no control over his administration as such miserably failed to sort out. [All copies of correspondences are already available with CMD office]

Even interferences by your office in the shape of Post office manner, by just simply forwarding copy of the letter to CGM have however no impact on a decontrolled situation prevailing at CGM’s own office. Again CGM miserably failed (as he has practically no control over his administration) to sort out problems in all respect though digested a default rectified in improper manner & now even hesitant to accept a sue motto proposal given to settle the long outstanding case. However your kind personal attention is invited to my case in respect of matter arising out of letters already available with you / records. Some copies as ATTACHMENT already available with you are sent for ready reference for taking suitable action to close the long standing case. It is however be clearly be noted that unless the undersigned certifies that the case is closed it will be on. Simply departmental clearance will not be treated as case closed.

INCIDENTALLY IT MAY KINDLY BE NOTED THAT THIS IS A CASE OF EXTREME NEGLEGANCE, IGNORANCE AND A DIFFERENTIAL TREATMENT TO AN OLD AGED DISABLED (PWD) SR.CITIZEN BY CGM / BSNL /KOLKATA WHICH HAS BEEN REPEATEDLY REPORTED TO YOU.
Thanking you. Yours sincerely,
Chinmay Kar28th September'2009

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Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

Copy to TRAI for information and necessary action. As a regulatory authority this office needs to ensure weather their all instructions issued by them are being carried out by their leases concern. All relevant copies of letters are already available with TRAI which may kindly be seen and actions initiated accordingly.
Chinmay Kar[protected]

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Visit Web site: http://www.chinmaykar.ning.com or http://www.kodakkal.ning.com

Copy to MOCIT for information. This is to bring it to the notice that copies of all letters in connection with the present case are already available with his office. As a Parent Unit Office He is requested to look into the case and instruct suitably so that long outstanding trouble is sorted out.


Chinmay Kar[protected]

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[protected]

Dear Sri. Goyel,

Sub: "How it looks:-" placed before CMD/BSNL

Ref: 1) Your office E-mail dated.[protected]
2) My E-mail to you & others dated[protected]


Your kind personal is once again invited to your e-mails and my earlier letters to you.

No reply, response nor various issues pointed out from time to time in different letters are yet to be attended by concerned CGM / BSNL- Kolkata Telephones. Your personal intervention solicited.

Thanking you, Yours sincerely,

************************************

[protected] [repeated]
CMD / BSNL

Reminded since no action initiated by local CGM / Kol to solve the issues pointed out and allowing passing time for indefinite long period. All the correspondences made so far are available with your office.

Being a Head of the organization it is expected that you will initiate suitable actions deemed necessary. Thanking you,


Chinmay Kar [30-11-09]

Dear Sir
Sub: Land line connection fault and cross connection problem
I am having distortion/unwanted noise problem in my landline mentioned above, from since last year and I have registered complaints through telephone and online many time (Request No.[protected]).
But I have still not got any proper solution from your part. I also have cross connection problem. I also raised a complaint on the charges without having connection for more than 45 days. I have conveyed the network problem many times to customer care representatives. So I need immediate solution for my problem. I used to get bills amounting maximum to Rs.400 , but without using the connection due to the noise problem I still get Rs.500 I also feel that billing is inapt Kindly check the bills for any charges related to cross connection.

Hello Sir I am sukhdial from Amritsar and my cell no is [protected]. This no a gprs plan activated and i request you plz deactivate a gprs plan

Sir,
Someone calls to my land line number from a mobile number and talks rubbish to my mother.. she tried to disconnect the call after the 1st time.. but, this person keeps on calling, even after we said that we would log complaint against him.. i searched the mobile tracker website and found the number being Airtel..
Please give me the details of the number or suggest me the steps that should be taken in order to stop this nuisance.
The Number is +91 [protected]

My contact details:
Siji Gopinathan
Mob no: [protected]
[protected]@yahoo.com

Dear friends i found the solution for your problem
type UNSUBCHAT and send it to 51819. this really works..
do this and give me your blessings for me as i did it by a 4 hr working thankyou

Resepected sir/madam,
our TEL NO S [protected]..............we are stayin in 46/52,MURTHY STREET EXTN,WEST MAMBALAM,CHENNAI-33..........for the last two to three weeks our landline phone s not working........i dont know whether the problem is with telephone or landline connection........when we disconnect the line and rest the phone sound is coming ,and after that we are not able to dial any other numbers. same line gets continued even if we cut that line....... sound s coming in the phone which is irritating....... we have already registered once or twice for the complaint.but there s no response and we are even tryin bsnl toll no 1500 but no one s responding......we are in a great urgent for the phone .so i kindly request u to hear this complaint and do the service as soon as possible.thank u........