Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is what I wrote to them and am forwarding to you for guidance. Thank You

SERVICES ARE REALLY DEGRADING. MY CONCERN TODAY IS WITH PRBT -- CALLER TUNE FACILITY IN PREPAID MOBILE PHONE. RESPECTED SIR, I GOT A MESSAGE IN THE MORNING THAT TODAY IS THE LAST DAY OF THE CALLER TUNE. I THOUGHT MY FREE TRIAL IS ENDING, SO IT MAY BE THAT YOU CHARGE FROM NEXT MONTH 1 FAULT. I CALLED TO INQUIRE ABOUT HOW TO UNSUBCRIBE IT. I GOT TWO WAYS. I FIRSTLY CHOOSED TO SMS. MY AMOUNT WAS DEDUCTED BUT I HAVEN'T ANY MESSAGE OF CONFIRMATION WHETHER MY PRBT WILL BE CLOSED OR NOT 2 FAULT. I CALLED AGAIN TO CUSTOMER CARE. THEY TOLD ME TO GO FOR THE 56799 METHOD. I CALLED AND THE PHONE DISCONNECTED TWICE WHICH COSTED ME 3 FAULT. I AGAIN CALLED BACK AND INQUIRED FOR THE PROBLEM, ANOTHER EXECUTIVE TOLD ME TO CALL ON 56700. HE SAID THAT 56799 HAS SOME PROBLEM, SO WHY WAS I BEEN ASKED TO CALL ON THAT NO WHICH WAS NOT WORKING PROPERLY 4 FAULT. I CALLED 56700 AND WASTED MANY OF MY MINUTES SEARCHING FOR THE OPTION TO UNSUBSCRIBE, I FOUND NONE. WHEN I ENDED THE CALL IT COSTS ME RS.8 FOR NOTHING 5 FAULT. I CALLED CUSTOMER CARE FURTHER, HE WAS FAST ENOUGH TO PICK THE CALL SINCE THE FIRST TIME I CALLED THEM TODAY. THIS IS THE ONLY GOOD THING I FOUND TODAY. WE HAD A TALK AND HE WAS UNABLE TO SATISFY ME AND SO HE CHANGED THE LINE TO HIS SUPERIOR. I WAITED FOR 10 MIN BUT NO ONE PICKED UP 6 FAULT. THE TOTAL CALL TIME WAS OF 13 MIN AND STILL MY QUERY WAS NOT FULFILLED. WHILE I WAS IN THE CALL WHICH WAS TRANSFERRING TO THE SUPERVISOR, I WAS HEARING ON VARIOUS ADS OF YOURS. GOOD BUT IT WAS CONTINOUSLY ASKING ME TO PRESS THIS AND THAT FOR OTHER PROCESS. I EVEN PRESSED THOSE BUTTONS PREVIOUSLY WHEN I CALLED CUSTOMER CARE BEFORE FEW WEEKS BUT NOTHING HAPPENED 7 FAULT. IF NOTHING WAS TO HAPPEN THEN WHY IT IS THAT WE ARE HEARING FOR 8 FAULT. I BROWSED THE WEBSITE FOR FURTHER SOOTHING. THE PAGE WERE UNABLE TO ACCESS AND NO SPECIFIC INFORMATION WAS THERE ANYWHERE ELSE. THE LOOK OF THE GENERAL SITE IS NOT TOO GOOD TOO. VERY NASTY 9 FAULT. I DON'T KNOW WHETHER MY COMPLAINT WILL BE ANALYSED OR WILL BE FACING DELETE BUTTON BUT YOUR ATTITUDE WILL DEFINITELY BRING ME TO YOUR 10TH FAULT IN SINGLE DAY.

AWESOME PERFORMANCE IT WILL BE OR MY ONE BAD DAY WITH YOU. NETWORK PROBLEM IS NOTHING NEW TO ANYONE USING BSNL BUT THIS TYPE OF SERVICE PROBLEM IS SOMETHING CAN BE EASILY TACKLED. HOPE YOU CALL ME TO GET A BETTER IDEA. I WOULD EXPECT AN EXECUTIVE OR MANAGER TO CALL ME, SO I CAN EXPLAIN THEM MY POINT OF SAYING. I AM A STUDENT OF MBA, BANARAS HINDU UNIVERSITY (BHU). CALL ME AT [protected] OR ATLEAST EMAIL ME AT [protected]@GMAIL.COM

I AM WAITING

sir i have rs.50/- top up card of bsnl but scretch no. is not visible ,can i got the number with my card serial number.

Dear Sir,

I had purchased one cell one Top-up Voucar S. No.[protected] on 29-10-09 tried to recharge for my phone. it was showing net work problem. contacted customer care on ph. no. [protected]. complaint no. AP[protected], on 30-10-09 I had recive a call from BSNL ph. no.[protected] who had ask details of top-up voucher by refering my complaint & promise me that problem will be solved within two hrs.Nothing is happened. on same day afternoon i had registered another complaint it's no is AP[protected] but nothing is haapened again. so, i had visited cell one's customer care center at GPO Abid they inform me that this coupon is recharge for Ph. no. [protected]. by hearing this i was shocked how it recharge to another no. what is crediability of Cell-One?.

So, you are requested to kindly recharge my ph. no. with Rs. 110/- Immediately.

Regards

I have submitted an application one month back to relocate my phone from one quarter to another in the same building in the Vikramnagar colony Ambli-Bopal Road, Ahmedabad. I talked to the line man two times. However even after one month, it is not done. In such circumstances, I shall be forced to disconnect the BSNL land line. Please do the needful.

dear sir
maine BSL ka 45 rupies wala tarif voucher dalbaya taha jisse mare cell main 1paisa per second call ka amount lagna tha per mare cell main kuch amout jayeda kat raha hai main costumar officer maish kumar ko complant bhe likha de the per unhone mujhe mare compland no 6051255 batlaya tha per us per koi action nahi leya gaya hai , kabhe kabhe costumar officer ba;te hai ke network conjection ke bajah se jayeda amount cut jata hai , main jana cahta hu ke network cojection ke karan BSNL ka amount costumar ke pass keyo nahi jata hai .



Name yogendra Singh
complant no 6051255
mobile no [protected]
moradabad UP

My phone Number[protected] sice March,2009.
My earlier number was [protected] with Unique ID:[protected] since 1996.
Now when I wish to add my account in to the bsnl.portal it demands unique id where as the service providers have made some changes in the billing system and the unique id va nished and in its place a new CUSTOMER ACCT.No.appear as "[protected]" This id is not accepted by the bsnl.portal and I had travel 12 kms to pay my telephone land line bill at the Exchange located chandhanagar,lingampally. Please advice the procedure and the correect system where I can add my landline phone account in the bsnl.portal and effect online payments. Incidentally I receive the phone bill on e-mail at "[protected]@gmail.com",but I am unable to effect online payment. Please look in to the matter.: s.jyotiprakasan

I am using BSNL HOME 500 C broadband line for past 2years, though I was warned by so many of friend about the bad service provided by BSNL. I have no complaints till I shift. My Telephone no is 24746876 and. I have given request for shifting on 28.08.2009. But, connection to the shifted house has been given on 22.09.2009. But I was charged for full month instead of 9days and free calls has been calculated on pro-rata basis on their favor and the details as follows.

Gross Metered Call 64
Free Call 53 (It should be 150 as per the plan)

Rent 500.00
Call Charges 11.00
Service Tax 52.63
Gross Amount 564.00
Credit Adj 9.00 (From the previous bill payment)
Net Amt 555.00

It is clearly showing that BSNL is trying to steal money from customer as much as they can, when a customer requests them. For being BSNL customer, I was charged left and right and not per the terms agreed for.

Praying for Judgement with this regard

MY CELLONE NUMBER IS [protected]
THE COMPLAINT ABOUT TELEMARKETING THROUGH CELLPHONE. ONE DAY A MASSAGE CAME FROM #12630019 FOR ANY FACILITY ABOUT MUSIC.THAT FACILITY WAS AVAILED BY MISTAKE. I TRIED MANY TIMES TO UNSUBSCRIBE THIS FACILITY BUT IN VAIN. THE CALL ON THIS # CHARGES RS.5/- P.M. WHEN I ASKED AT CUSTOMER CARE. THEY REPLIED THAT WRITE [UNSUBCRIBE] AND SEND TO 12630019. BUT MASSAGE NOT GOES TO THIS NUMBER.

CMD / BSNL

Ref: Your E-mail dated.03.09.2009

At least thanks for the day as BSNL/ Kolkata are able to gear up BB-Speed upto 776.2 kbps on 15.11.09 for the 2nd time in this year. Earlier on 21.07.09 the speed was 1100.3 kbps communicated to you vide E-mail dated. 23.07.09. [Both the records reproduced]
REJOINDER-2 Dated[protected]



STATUS



Plan- HOME UL 750 [Reduced to 500]



BSNL BROADBAND SPEED TESTER



In continuation a speed recorded on[protected] at 20.20hrs as 1100.3kbps (for me) came to my notice. Though it remained for few hours but improvement initiated is appreciated.

Thanks.



Attachment: Copy of speed record for future official record reference by all concerned





Chinmay Kar 23.07.2009

Fax / Phone No.[protected]ID No.[protected]

A/III, Mala Apptt . 57 Banerjeepara Road , Kolkata-700041

E-mail IDs 1) [protected]@yahoo.co.in 2) [protected]@dataone.in















15.11.2009 at 09.55 AM



BSNL BROAD BAND SPEED TESTER



BSNL BROADBAND SPEED TESTER




Your IP Address: 59.93.210.120

Your Current Bandwidth Reading : 776.20kbps
(Download Rate at 97.03 KB/sec)

28.8 kbps
dial-up


33.6 kbps
dial-up


53.3 kbps
dial-up


56 kbps
ISDN


128 kbps
ISDN


256 kbps
BROADBAND


384 kbps
DSL


768 kbps
DSL


776.2


kbps
YOUR SPEED


1000 kbps
DSL


1500 kbps
DSL/T1/Cable Modem






Efforts made to gear up BB-Speed is however appriciated.Hope this will continue.

Since last 3 months I am facing lot of disturbance in my telephone line. I had complained so many times but all in vain. After complaints, the line man calls from the pole and just say that your phone is working and cuts the calls and is least bothered to listen to our complaints.

Many a times there is no dial tone at our end and it comes only if there is some incoming call on it. We have broadband connection too, and the link of the same also gets disconnected in between.

Whether there is some authority who can resolve my problem.

I am really amazed of the fact - when i placed a complaint of replacing the telephone wire - which was cut from the main pole to my residence at various places - they said they don;t have additional wire to change it.
i have been a customer since 10 yrs and paying approx 1200.- to 2000/- INR per month as rent + usage fees.
The telephone wire was cut due to a truck carrying something tall material. We placed the complaint and they just came and joined the wire - but right now it is just hanging around - and now even if the wire shakes due to wind or something - the telephone get disconnected.
Now even i am using broadband and use to do some conference calls via Skype- but due to many knots on the wire - i am donot get proper speed to browse.
I have Talked with New Sanghvi Exchange manager - Mr. Kulkarni - and they said they don;t even a 5 meter wire in their budget.
Is BSNL in such a Pathetic condition - where they cannot change the old wire of such an old customer and they spend so much in Advertisement and say they are entering in 3G connection and pay Deepika Pudakone or Prity jinta - Lakhs of rupees - but they don;t have funds to replace a old worn out wire.

I hope this message reaches to BSNL head and concerned departments and they attend to this situation on a priority basis.
My Telephone nos, is[protected] and in the name of Mrs. Yashoda Pandurang More

Looking to hear from you

Thanks,
Chetan More

I own a mobile connection No.[protected] in my name. Inadvertently some caller tune has been activated in my cell phone which I do not want and wish to get it discontinued. All my complaints through your call center have gone to deaf ears and nothing has been done so far. I have sent message "UNSUBSCRIBE" to 56799 at least four times and every time I got assurance that the caller tune will be removed within 48 Hrs. Nothing has happened even after 48 days! Similarly I am receiving uncalled for , silly and idiotic messages on my above number, umpteen times I complained to your Call Center , again to no avail I also sent messages "START DND" n number of times on 1909 , with standard reply" data could not be retrieved". I doubt whether you are really public sector telecommunication giants or it is just a myth.
I reserve my right to proceed against you in case my grievances are not redressed within next two days at your sole risk and responsibility.

Dear Sir,
I have lost my Sim card which was having BSNL Excel Prepaid New excel ananth. I request you to kindly block my SIM to avoid misuse of my number. Pls issue me the duplicate Sim

My number is [protected]. Please help me in this concern.
With thanks,
Remes A

Sir
I have an bsnl; prepaid connection having no [protected] with the name of my grandfather Mr. G. L. Agarawal. Sir from ten days internet is not connected from my mobile. i ask to customer care many a times. they tell me that settings are changed and they send mebsnl setting bsnlnet. on 2nd time they told me that yor got wrong settings i am sending setting to u and they send me bsnl stream setting. 3rd time they told me that you activate bsnlnet setting.
Whenever i call to them they gave me different different suggestian and no one solved my problem

please help me on activating gprs services to my mobile.

sir,
we have purchased bsnl postpaid sim on plan 725 wid bsnl netwrk unlimited free and other netwrk at40paise and these all offer will get on the jodi sims also without any monthly rent...that is jodi sim have tariff of the main sim with no rent...this we bought because of their advertisement on tv and news paper.but frm this month starting they have stopped the offers of jodi sim and covert jodisims plan to 99 plan.so this is cheating done by bsnl..so please take neccesary action on this....

Dear Sir,
I am your regular bsnl excel prepaid user since years. few days before i recharged my mobile
(+91 [protected]) with Rs 230 to access internet. since then I m calling customer care executive
for Gprs setting and net activation and every time they are just saying "we are sending it in 10 minutes".
I am very unhappy and dsappointed with ur service and customer care.
Probably I shall be movng to consumer court if i don't get satisfactory result in consequitive days.
i am providing my details below.

thanks
Deepak Kumar
mob no-+91 [protected]
brand name and model of mobile- LG KP900 cookie

I changed my plan to combo 500 where is speed is upto 2.1Mbps
I was using my connection only during night from 2.00 hrs to 8.00 hrs
my day usage for checking mail and other activity was less..

two three time my utorrent was mistakenly on and my usage touched more..
but now my bill is 4k i cann't pay that huge amount
i'm ready to pay it by installment, i don't like to cheat bsnl..
adding to this, next subsequent month bill was with 10% of previous bill amount..

can anyone give me a solution wat to do for this i'm ready to pay but not the full amount.. whom should i contact.. ? wat i should do .?

Sir, Iam an victim of bsnl service since last two months.I have suffered a lot with bsnl service in this past two month due lack of assistance by so called officials(Simply sitting & Monthly Getting). Now after repeated complaints to these officials they have sorted out my service. Now iam unable to understand why we cant get our usage details from so called website i.e WWW.self care.sdc.bsnl.co.in. I request these officials to open this website and look how there consumers can navigate there website.

Even our P.M is not satisfied with the Bsnl as i have read the news item published in the news paper.Now please i request these officials to take action against such issues which create inconvenience to consumers.

K.prashanth
Victim of Bsnl

sir,

i recently changed my portal user id and password. and then i am not being able to login to view my usages. please retrieve my usage detail portal user id and password or help me to find a way to do the same. i would be extremely thankful if the service is provided as soon as possible. My telephone number is[protected], Bhubaneswar, Orissa.

Dear Sir,

We had purchased the bsnl Huawei data card from BSNL office at Ranchi, Jharkhand. They assured me the good data transfer rate on the modem. But it failed to give the service as it was assued. We are trying to complain for it to there office but no one present (no number or not a authorised person or call center) to recived the complains.

Thankyou.

SUSHMA CHOUDHARY
1st floor, B.N. Tower, S.N. Road,
Ranchi-1, jharkhand