Bharat Sanchar Nigam [BSNL] Complaints & Reviews

DEAR SIR

I AM A CUSTOMER OF BSNL LAND LINE AND BROADBAND. I AM NOT ABLE TO SEE THE BROADBAND USAGE DETAIL ON THE SITE www.data.bsnl.in EVEN FOR THE CURRENT MONTH. WHEN I AM LOGING INTO THIS SITE AND WANT TO SEE THE BROADBAND USAGE DETAIL THERE IS SHOWING A DIALOGUE THAT"NO USAGE RECORD FOUND" IN SPITE OF GIVING THE RIGHT PORTAL ID AND PASSWORD. SO THAT I AM GETTING FEAR TO CONTINUE USE OF BROADBAND SERVICE BECAUSE WITHOUT SEEING THE USAGE DETAIL IT MAY BE INCREASE THE BILL. SO THAT PLEASE SOLVE THIS PROBLEM IMMEDIATELY

THANKING YOU.

Sir,
Im ramesh last week tuesday(27/10/2009) i got a call from bsnl number the number is[protected]number as i received). The person(Ranjith) said he is working in First Advantage an american background verification company . he asked me about my detail. Then said our company found out your are mention [censored] experience in your resume . Then he asked 15,000 rupees to be transfer to his SBI account .But im having real experience. so i got doubt and scold that guy.i said im going to give a police complaint then he cut the call.This complaint needs to take action other wise. Some other innocent people will be cheated by the same person.

My grievance is as follows:
First of all I lost my confidence with BSNL Service.
I have applied for BSNL Broadband with Telephone line for the date
[protected]. As per the BSNL website says It has to be provided within three days
(I will agree If any technical feasibility is there in the sense it may take time)
But not upto one month if iam not wrong.They have given landline connection only
on the date[protected]Friday). Before this I met a lineman (Mr.Thippeswamy) on
the date[protected] and he also identified the available telephone path and requirement
of modem from myside (He collected required ID proofs also from my side)
After one week also there was no reply from the BSNL.
I called the BSNL office on the date[protected]. There reply was we couldnt identify
your area.This is ridiculous.After identifying the requirements, if a person says we
couldnt locate your area in the sense thats not considered as carelessness,more than
that it is arrogance. Again when I called twice after thie incidence there reply was
the concerned staff is not available. For your information my home is in Core city of the area
(Rajajinagar). Again they have given Telephone line on the date[protected] still they have
not provided Broadband connection and modem. Again as per our family member,s
observation the lineman,s response was too careless about the requirement and he is not
at all bothered about my family member,s suggestions.See I have applied for the broadband
related to my work, Till now Iam gaining uninvited mental pressure from BSNL just because
of these arrogance attitude.
I waited patiently till yesterday,but losing the hopes Iam mailing here.
If they require a bribe then only they can do it in the sense Iam not a person fit into there
requirement. Otherwise if they do there work as per there will and as per there time,
in the sense there many ways a consumer can sort it out.Please go through the attachment
for your referenece.
regards
Abdul Majeed

my landline has been dead since 25/10/09.
please do take necessary actions.

Sir,
Myself, Ramji B. Solanki, had received a message that i have won $2500. The sms was " WINNER[protected] is chosen for $2500 CASH prize, call +[protected] now". Sender: TM-BRW Message Centre: [protected], Date:20th october 2009. Time: 10:25:01. After get this message i called on that number +[protected] recieved by Mr. Hameed said that we tried to call u so many times, but i didnt recieve a single call from them. They said that u had win $3500 and said to register your details on phone and will contact within 2 days. After that we called there for 30 to 35 times and lost above Rs. 3500. But still we dont get any response from them. After trying so many time we called in BSNL customer care, MR Bharval had recieved a call and he also didnt gave any respsonse and make fun of me.Now i want reply within 5 days or i take some legal actions to BSNL..

Mr. R. B. Solanki,
Mob:[protected]
Mundra - Kutch
Gujarat India

i want my call details from 01 october to 02 november my contact number is [protected].
please send the all details of incoming/outgoing calls as soon as possible.

Hi i applied for new Broad Band connection on 3rd september in Medavakkam Bsnl Office.
At that time they said it will take 2 weeks to give the connection .
They said its not possible to give the connection in a week as they are laying underground cables.
i said 2 weeks is ok. But i didnt get the Broadband connection or the phone connection till now.
i use to go once in two weeks and ask about the connection.
now days they are not allowing the consumers to meet JE. The security takes the registration paper and enquires about it and says it will take 2 weeks.
while giving the connection for a bachelor they are asking will you pay the bill correctly.
but now what BSNL does . not able to give a BB connection or a phone connection for more than 60 days.
i dont think this is acceptable. As it a government organisation as they are government employees they earn a bad name for the organisation.
is their any way to call the BSNL higer officials to bring this issue to them????
will i get ther BB connection if i call the Bsnl officials ????

My bsnl phone no.[protected] is not working since last 3 months. I have called up exchange personnel directly almost 50 times, met JE, Cable section personnel but nothing has been done till date. My fixed monthly charges are 1000/- which I am paying every month without availing broadband service.

Our landline no.[protected] is dead since 2 days.

i am a bsnl landline customer for over 13 years in 2539 exchange in calcutta telecom dist. and i am a subscriber of bsnl broadband for over 4 years, i did not face any trouble till august 2009, but from september 2009 i couldn't work in internet because link in modem extinguished every 1/2 minute interval and my net is cut off, my telephone is also noisy. i lodged complain on almost everyday and exchange cheched my own accesories which are all in well condition, but the men in 2539 exch doesn't care to recty my connection, i also lodged complaint to area manager/ broadband/north cal tel. dist, but nobody take care about the problem. i have to bear pecunary loss for this worst service of bsnl broadbandin 2539 exch., now i am feeling helpless, i shall be ever grateful if anybody can help me to overcome this problem.

I m using BSNL's Dataone Broadband from last month, but facing a serious problem regarding connection i.e. disconnection of broadband i.e. linked failed.After 2 min (approx) i have to connect again and again. I have inform the officer regarding this problem, she told me that "tommorow our executive meet u to sort out this problem, but all gone in vain no one come from BSNL deptt. to sort out my prob. I think BSNL should change their punch line i.e. "BSNL Disconnecting India". Please do me favour regard this matter.

i have get BSNL broadband connection on 21 dec2008 for 750 home unlimited plane .and in jan 31 2009 i appilied for plane change to 250 home plane the officer recieved application and say that the plane was change from feb1 2009. and then in afternoon they call on my bsnl telephone no.[protected] that they were unable to chang my plane because i have take bb on dec so plane cannot change .then in feb2009 the plane is 750 home unlimited .and then in mar2009 they were change plane without notifing me so i had use bb as 750 unlimited plane and in 16 april 2009 bill was came with post then i know what the bill is about 49000 so i complaint to bsnl office but they not responding me and told that your plan should change in march as 250 home plane as you given the application on 31jan 2009 .how they can change the plane on my rejected application . please help me and give any idea what to do.
thanking you

Hi
I bought this NIC from district jammu and the device is not working properly. it remains connected but there is no data transfer at all. moreover, thee are no BSNL officials to attend to the complaints. I dont know where to go and whom to approach.

oUR PHONE NO[protected] MY BROADBAND SPEED IS SLOW AND WITH IN A FIVE
MINUTES CONECTIVITY GONE , PLS SOLVE MY PROBLEM EARLIER.

Sir
how many times this Number +[protected] call me during the last few days (including missed call)and I had dialed to this number (including missed calls ) with time and duration of time (details)
Kindly send to my email address
with regards
Jayan V Nair

RESPECTED SIR,

I AM THE USER OF BSNL LANDLINE. IN THE BSNL PORTAL DISPLAY THAT IF THE BILL HAVE PAID ONLINE THAN 1% DISCOUNT WILL BE GIVEN IN NEXT BILL. SIR I HAD PAID MY BILL ONLINE LAST FOUR MONTHS STILL I HAD NOT RECEIVED 1% DISCOUNT. LET ME KNOW ANY PROBLEM IN THE BSNL PORTAL. I HAVE REGISTERED A GENERAL COMPLAINT IN THE BSNL SITE TWO TIMES BUT NO RESULT FOUND.
MY PHONE NO. IS 227771 (JAGDALPUR) C.G.)
UNIQUE ID NO. IS : [protected]

COMPLAINT NO.[protected] DT.[protected]
COMPLAINT NO.[protected] DT.[protected]

TWO TIMES I HAD SUBMITTED COMPLAINT BUT NOT REPLY BY BSNL.
THEREFORE I HAD SUBMITTED THIS COMPLAINT TO YOU FOR TAKING SOME ACTION DELAY IN SOLVE THE PROBLEM OF COUSTOMER.
PLEASE TAKE SOME ACTION AND REPLY SOON.

Sir,
I am having bsnl broadband connection.Landline and internet is not working from last 3 days.
I complainted at kancharapalem but they not responding. Pls check this and rectify the problem as early as possible....

K.J.Ephrem,
Kariyil,
Chirakkadavu p.o,
Kanjirappally,
Kottayam,
Kerala,
India.

Subject: Troublesome land phone & Delay in getting Broadband connection

Tel. Exchange:Chirakkadavu(Kanjirapally,Kottayam)
Tel. number: [protected]

Complaint about Landline Telephone:

Sound is not audible. Loud noice. There are many joints in the wire connecting my phone and underground cable. This is the condition for many years. Submitted many complaints. The authorities asked us to give complaints. As we are busy we are unable to go from offices to offices giving complaints. I request the authorities to take prompt action.

Complaint about Broadband:

I've applied for broadband connection 2 months before. Then I was told that I've got the first priority to get the connection. Till now I haven't got the connection. On enquiry I got the answer that I would get it soon. I request the authorities to look into the matter.

Past 3 months am using BSNL Broadband. At 1st month am using Home 250 plan. on that month i have d bill Rs.784 i pay Bill. 2nd month am change the scheme to Home Combo 500. on that month am get the bill around Rs.2500. Am disappoint to see that much of amount. when am ask to customer care they told Rs.500 For Deposite, Rs.1000 for My 1st n 2nd month rental, another Rs.1000 for my Usage. I don't Know How it will be happen. Then Why am pay Rs.784 for 1st month bill

ON 30TH JULY I SUBMITTED MY WRITTEN REQUEST FOR CHANGE OF MY HOME 250 PLAN TO HOME UL 750 PLUS FOR MY BROADBAND SERVICE ON 2287 4780.

THREE MONTHS HAVE PASSED. I AM REMINDING EVERY ONE CONCERNED ON PHONE AND BY LETTER. OFFICERS ARE AOTR (CENTRAL), COMMERCIAL MANAGER/ OFFICER (CENTRAL), CUSTOMER CARE OFFICE CIRCUS EXCHANGE