Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am experiencing the trouble of BSNL Broadband often getting disconnected and Error-815 appears, also while connecting the Broadband Error-718 appears. I have regulerly registered the complaint on 198. Every time the engineers at Ambarnath exchange gives the reason that exchange at Kalyan is having some fault. So far it has become the daily routine of disconnection. Will the authorities at Kalyan Exchange look in to the real problem and solve once for all. The authorities at Ambarnath Exchange ask for complaint registration but the person who responds to the complaint next day insists not to register complaint but to talk to the Engineers at Ambarnath exchange and sortout the problem. Will BSNL ever provide uninterupted service of Broadband to the customer here after.

I am not able to see the details o[censored]sage from the last month onwards. I have made complaint, till now no response from your side.

I hv reported to the BSNL WLL Pune, immdtly after lost tel in Aug-04, along with the original copy of Police Complaint(PCR), inspite of this the BSNL has sent a Bill for Rs 8000/- plus to me in Nov.09 i.e. after 5 years- Kishore Ayachit

Hello Sir,

I had tried many times to deactivate the 1s service using DEACT 1s to 53733 , I receive the message that the request has been taken to deactivate but still my 1.50 Rs gets deducted daily. I tried calling the customer service but no one picks up.
its beyond 30 days , please stop the 1s service.

[protected].

I have BSNL dosti sim with number [protected] & [protected]. I am traying to activate the jodi offer (free calling between those two sim )for last 6 month but i failed. Customer care and distributoe point not helping me to activate the offer.Plz help activate the offer to my sim.

the bsnl broadband usage is not at all working the link is broken and the usage is not at all cuming up

bsnl mobile recharge card of talk time Rs 50/- for Rs 56/-, scratching the silver strip the secret code was found damaged! i was asked to go bsnl customer care or call :24365.this phone is always dead! what to do now? i m having sr.no.of card!

Respected SIr / Madam,

I had two sim cards ( Kamal ki jodi offer ) ,
Please give me call details ( Dial & recevied call ) for my second mobile no :- [protected] , from Aug 2009 to Nov 2009.
This obile no belong to nashik zone ( Maharastra )

waiting for your responce with all details

Thanks & Regards........

Dinesh Sonwane

i thought when some private companies have only and only intention of making money and no service BSNL being a national company would bring better services.
i found it to be correct.but my happiness was short lived.

i recently switched over to unlimited plan.
even after shelling out so much money , i am really dissatisfied with the speed.
before i used to get download speed from 60 kbps to 120 kbps
but after changing it has dropped down to 10-20 kbps ,such a crap service !.
Even the people in exchange don't have any solution . i can't keep on swtiching providers hope BSNL provides something for consumers and not always think of money. Even they don't have any plan which is worth trying out. all the options are crp and has only one intention to obtain maximum money .

Do something improve speed .Internet is fast becoming the backbone of all buissnesses and educational purposes.
The reason why others are climbing up u all bring India to a stand still like situation.
The speed all over india , service and facilities , customer service are crap only national companies like BSNL can do anything if possible for it's "consumers" . But each and every institution is riddled with corruption and laziness.

I hope higher authorities hear my plea and take note. And hope they will act fast! unlike others.

sir we are using bsnl new evdo technology which offer internet speed up to 2 mbps
but as par company commitment we are not reciving such speed.sir surfing speed we are getting is not even crossing 1000kbps wich is not even equal to 1mbps
sir in my house four person are using evdo and tehey are having the same problem

sir we are using it as kala khadak wakad pune-411057

BHARAT SANCHAR NIGAM is not providing DO NOT DISTURB FACILITY. I tried
many times by mobilephone no [protected] and by BSNL website BSNL PNDC
but all was wested. A. necessary action/ step should be taken by the authorities concerned

I am not able to register for DND for my BSNL number - [protected]. I tried sending msg, 'START DND' to 1909, but the msg simply doesn't get sent. When i call 1909, the call gets disconnected before i can complete the process of registration for DND.

When i try registering online @ http://pdnc.bsnl.co.in/registerPhnNoforDNC.aspx, confirmation code is sent to me but when i enter theconfirmation code and press 'confirm', next page doesn't load and the process is not successful.

Please do the needful

Dear Sir,

I am GANGASANI RADHA KRISHNA, Andhra Pradesh, Hyderabad-39.
I have PAID 1562/- T/w Broadband connection Bearing Receipt No: [protected]. Dated:30 OCT 2008, then after i was handovered USB set by Name: ZTV EVDO, then after installing the software it was not working and i went to my area BSNL Tower Office, there i came to know that the software required for this USB set was not Installed in this area Tower but i was given the connection (hence no signals to work),. then after i gave written request to cancel my connection and refund my amount T/w which Sub. Divisional Officer Phones. Uppal, Telephone Exchange Boduppal, Hyderabad-500039. have issued a letter To The C.R.O Tarnaka, BSNL HUDA Complex Tarnaka, on 17 NOVEMBER 2008 and the Sub: Refund of deposit and other amounts regarding VDO No:[protected] reg.
But as on today 04 Dec 2009 there is no refund in spite of several aproachs and i was given Refund Order No:370397, Dated: 18 Feb 2009, and a Phone No: 27720072 to be called and ask for the cheque but they are saying there is no cheque prepaid towards the above Refund Order

plz unsubscribe sub actress of the day
And my mobile no.-[protected]

i activate bsnl caller tune ............. charged me 25 yet its not activated its about 1 month gone. and they are insert their own bad bad advertising ... i dont what it. the customer care phone numbers are not working, if they take my call the say they don't know any thing....... i don't what my money back (Rs25 has its value bt .............) bt pls remove the add caller tune i dont what it .................. pls.............. if its payable to remove it i can pay.........................


The customer support for BSNL is Realy Bad. i am a pre paid user i paid for every thing before using it (Calling, SMS, MMS, GPRS and all services they are providing)and paid tax before using it.

called customer care numbers are : 123 and [protected] norespons

Dear Sir,
I had done online prepaid recharge of Rs 110 from SBI bank to my cell [protected], dated 02/11/09 TRANSACTION ID TXT [protected], receipt no.[protected], but 32 days are gone but the amount is not updated & the money is deducted from my SBI bank account.
Pls do the needful.

Regards
S R CHAUHAN
cell no [protected]

I HAVE BANL LANDLINE IN KALAWAD DIST; JAMNAGAR GUJRAT
PRAVIN BHAI RAMOLIYA MY LAND LINE NO IS[protected]
AND I HAVE USAGE BROADAND CONECTION LAST 6 MONTH MY PLAN IS 1 GB PER MONTH
EXAMPLE I HAVE USE 3 MB OR BSNL 30 MB KA CHAARGE LAGA RAHE HE SYSTEM ME KHRABI HONE KE KARAN MERA BILL PICHLE 4 MAHINESE 2-3 THOUSAND AA RAHA HE MERA BILL 250 RS PER MONTH AANA CHAHIYE MY MO NO IS [protected]
PLZ SAUL MY PROBLEM EARLIEST

I have been barred of my out going & Incoming Calls on my no. [protected]. I have my bills paid up till date but still the outgoing call have been barred. Several time called up to customer care for help but turned to null & void result. Plz help, I am getting freezed without mobile....

I have selected 'Category of Complaint' as Broadband, acutally it is Government services. However now a days it is worst than any other services.

1. If you call customer service you can hear only recorded karaoke. Suppose, if you r a lucky after mid night 1o' clock then you can just register complaint only which will be attended only after 2 or 3 weeks by telephone line man, who doesn't know anything about internet. He will advice that the orange light is functioning(brigggght) properly.

Here what I wish say is, do not change your subscription to Unlimited. Before changing it the speed will be up to 200 kbps, if you hav changed it then the speed will become as 10-20 kbps. Once again 'Thank you A.Rasa'(central minister, part of forgery karunanidhi & central government)

Sir,
My phone number is[protected]. We have broadband connection also.The landline is completely dead for the past one week but the broadband connection is working.. The compliant has been registered. The fault is not yet attended. It is kindly requested to attend to the fault immediately preferably on Saturdays, since both are employed.

Thanking you

Yours faithfully
S. BHUVANESWARI
working in Department of Posts, India