Bharat Sanchar Nigam [BSNL] Complaints & Reviews

my phone is asking for puk code.my sim no is[protected]

I am using broadband , plan 750 home, on my telephone number[protected]. The download speed is between 15-25 KB/s. I have lodged written complaint about five weeks back but have failed to get a satisfactory reply from the authorities. I have spoken on telephone to the SDO of turner road exchange under whose jurisdiction my area falls and even he has not given any suitable reply on the complaint.

Respected Sir/Madam
I Mahesh Vaghamshi mobile number is [protected] lived in Dabhoi,Baroda bought BSNL prepaid sim one year before.
Problem is 15 days before suddenly sim failed.Than after i called BSNL customer service on 24365 number from my friend mobile to find out problem why sim registration failed but i he(Kartik) told me he don't know anything about it even he was not able to give my details finally he told me i need go to BSNL office and replace sim. Next day i went BSNL office for replace nearest BSNL office in Dabhoi,(Baroda) sim but they need details about sim registration.so i went home and call bsnl customer service for try to get details but there was system problem twice so i got late details than after i went BSNL office again with details .but he told me i will not getting new sim at that time it take's 5 working days.Even he was also unable give answer about why sim registration failed.
All to gather i had very very bad experience about BSNL customer services and still facing problem with sim i desperately need that sim and i don't know what to do
My alternative contact number is [protected]

Hope you can understand my problem and try to resolve the problem as soon as possible that will be great full for me

Thank's

Hi Sir,

I have recharge the special pack GPRS 230 Unlimited for 30 days voucher on
24/10/2009. When i am using the internet in my mobile the amount is 6/- is
deducted twice.But the validity ends on 24/11/2009.For what purpose the amount is deducting
from my prepaid bsnl mobile? Please tell me and how will i get the detailed bill of my prepaid BSNL number [protected].

Thanks & Regards,
Jeeva

Sir, I am Rajeev from lucknow. Yesterday i got a service message(download katrina kaif wallpaper). I started to conect it, suddenly I recieved a download link, which I clicked no, but I've been charged 10 Rs. I called customer care, there I got no responce. Sir, monthly i recharge my account with 230Rs. gprs card, in which surfing is free. SIR this is fraud to me.

Dear Sir,
On 23rd November I made payment of my landiine no.[protected] through credit card. The amount stands debited to my credit card account and also confirmed. However no receipt has been generated because of some error.What should I do? Can U arrange to send the receipt to my office address as the phone has been provided by the office./ Is there any way to generate it from ur website. Pl. advise

NK Gupta

BSNL usage is not opening from acouple of months.Now tell me how can i trace my usage details ?

MY TELEPHONE NO.[protected]
MY BROD BAND USAGE USER ID : jan[protected]
my land line UID APHTD[protected]
LAND LINE A/C NO. 23355756
BSNL BROAD BAND USER ID [protected]@bsnl.in

d/sir,

on 09/11/2009 at 07:55:19, i recharged my mobile no +91-[protected] through easy recharge (pre- paid) for Rs.500/- i.e. Rs. 550/- including service tax. i got the message that i'd received prepaid credit of Rs. 550/- from no. 115747 on 09/11/2009 at07:55:19; ref. no.[protected].

but actual balance came was Rs. 400/- only. how come? i talked 3-4 times with customer care but their reply was unsatisfactory and vague.

I have applied for a Broadband along with BSNL phone connection 40 days ago. I have been given phone connection within 10 days and my phone number is[protected] with the assurance that I would be given Broadband connectivity within a weeks time. Even after the lapse of more than a month I have neither been given broadband connectivity nor received any communication in this regard. Since my attempt to register a complaint in this regard has failed, as the designed site for registering complaint is not activated, I wish to register my complaint through this forum.

As and when I contacted in person regarding the above issue, I was told that non-availability of modem is the main reason for delay in providing the connection and it would be solved within a week or 10 days.

Hope, the authority concerned will take some initiative immediately in arranging modem, as I was told that some more applicants are also waiting for connection on this account.

i want to know the incoming call detail of my phone[protected] in date of 22/11/09/ so plz send the detail on my e-mail id that is shown in box of e-mail id plz

I had applied for disconnection of my broadband on[protected].My Landline number is 40919978

My request no is 290248. After some time, airtel Field Engineer called me saying he will come to my house to discoonect and collect the instrument.He never turned up.He did not even have the courtesy to inform me of his inability to come.Hence I filed a complaint regarding the same,The complaint number is 26678848 filed on 19-11-09.I was told that The complaint will be addressed by 21-11-09.As has been the custom of your complaint redressal,The field Engineer called me on 21-11-09 and said he will come to my house.He never turned up.This was despite me having informed him about my earlier experience.I would also like to inform u that as yet my problem has not been solved.I want to inform u that I am also a working person and I also have work to do.I do not like the irresponsible way of your Field Engineer's rendering of service.Also, I would like to know whether u are really interested in solving my request.
Please reply immediately.

I took a landline connection bearing number 2426885 along with a broadband service at my apartment in 5E Tranquil Towers, Kakkanad, Ernakulam.

The broadband service never functioned after the first month and this was brought to the notice of various officials by phone, email, fax etc. In the meantime, BSNL recovered the cost of the modem as well as monthly broad band charges of Rs 500 every month. Although I was paying these bills for more than an year, about 6 months back, I stopped paying the bills because there was no reason for me to pay for a service which was not provided to me.

Last month, based on a news item which appeared in a local newspaper, I sent a complaing to the Adalat. My demand was that the broadband should be disconnected and the money paid by me towards the modem and monthly broadband charges should be adjusted towards the future rentals of my landline. A week later, a lady called me from Kakkanad telephone exchange and informed me that their accounts dept was doing the needful and that my phone would be reconnected within a week.

As nothing happened for 20 days, yesterday I tried to reach a responsible official of BSNL over phone. Very cleverly, BSNL has not provided any contact details in their websites. Finally, I managed to get across to a senior BSNL official (I think it is one Mr Pillai) thru a number I got from the mapsofindia website. He wanted to know the name of the lady from Kakkanad exchange who spoke to me.When I told him that I did not know her name, he disconnected the phone. Although I tried his number repeatedly and it was ringing, he kept disconnecting the line. If he was employed by a private telecom company, he may have already lost his job. It is no wonder that BSNL employees are fighting privatisation tooth and nail. It is obvious that if privatisation happens, they will all lose their jobs.

Dear Sir,
With ref. to above mentioned subject, I would like to bring to your notice the following fact.
On 20/11/2009 (Friday) at 7:46 pm I recharged the top up worth Rs. 280 on my mobile [protected]. The top up was made by the retailer mobile No. [protected]. Immediately after I received the message with reference No. 20828359. But I did get no talk time. The retailer has promised me to regain my talk time. But until now I did not receive any talk time.
The retailer has placed a complaint and received a docket No. 3438600.
I would like to mention you that no remarkable action has been taken until now.

This negligence has caused me great inconvenience
hopeful about proper response.
Thanking you.

i want to know my portal id & password so that I can check my broadband usage details.
please mail me my portal id & password.my phone no.[protected]

Dear Sir/ Madam,
I had purchased a top up recharge voucher of amount Rs 221 from BSNL counter bearing serial no [protected] for my above prepaid mobile no on 19 Nov 2009 & recharged it on same day, but still today I had not received balance on my mobile no. on next day I had complaint it on your customer service center at (Targhar Exchange)Ahmendnagar to Mrs. Phaltane( Mobile Section) and she had checked the problem and assured me that problem will bee solved very soon. Also the compliant is booked at customer service center bearing complaint no 3436794. Today nearly 2-3 day had being passed but still the problem is not solved. This is the very third class service we are receiving from BSNL. Kindly take it in consideration and do the needful. Thanking you.

my bsnl,pune landline no. is 24470953, and the instrument is bought from bsnl. nowdays it has become noisy, wires get detached frequently and coversation becomes difficult. requests for repairing/replacement of the instrument are not attended and bsnl employee who came for the same has suggested us to buy new instrument..

I am a subscriber of prepaid BSNL connectio no. [protected]. as per BSNL tariff SMS are charged @10 paise per SMS. But due to reasons best knownt to BSNL aRe 1/- per SMS is being Charged since 10 days. Despite of so many request and complaints to cusstomer care nothin is fruitful. My complaint no.is K[protected]. I am surprised to note that Customer care service of BSNL is too poor that no body is attending the service for ahour and hour , if attended no sollution and proper reply is with them.